--- title: "ACE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ACE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ACE is a good fit for you!" source_url: "https://www.softwareadvice.com/debt-collection/webar-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Debt Collection Software](https://www.softwareadvice.com/debt-collection/) / [ACE](https://www.softwareadvice.com/debt-collection/webar-profile/) / ACE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/debt-collection/webar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/debt-collection/webar-profile/alternatives/) # ACE User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 140 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 90 reviews (64%) - 4 stars: 38 reviews (27%) - 3 stars: 9 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - The configurability and ability to integrate via API. - I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc. - It allows you more efficient collection. ## ACE customer reviews Showing reviews 1-25 of 140 (page 1). ### Terrible - Overall rating: 1/5 - Reviewer: Troy D. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I could not be any more disgusted with this company and some of their employees. First off, what we saw in the demo was NOT active after we signed their contract and we were told we would have to "upgrade". Their President Matthew apparently does not care about his customers or his reviews, more of a "do what you want, we don't care" mentality. Their tech agent Kyle Nelson is unprofessional and takes most concerns and complaints as a joke. Their software works when they want it to work and we had issue after issue. Their software is not user friendly and in my opinion is not collection friendly. More than 70% of the time we had issues logging in, setting up clients and never had the ability to run reports. Buyers Beware, they will make you feel like you and only you matter until you sign the agreement. I would never recommend these people to anyone. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 #### Vendor response As President of InterProse I would like to personally address Mr. Davis' comments. The InterProse team is professional, caring and focused on our client's success. A review of other Capterra Reviews suggests our customers agree, and that WebAR is a world-class product. We are always happy to share references with prospective customers to address questions about our approach to engaging customers in their successful implementation of the software as well as their overall business success. With twenty+ years of experience in this industry, our team goes the extra mile to advise and guide each customer in the use of WebAR with the goal of maximizing their results. If there were an event where we were in breach of a mutually agreed upon contract, I would gladly refund every dollar paid. In the case of Mr. Davis' interaction with us, such was not the case. If you have questions about this review, our product or our team, feel free to contact me directly at matthew.hill@interprose.com. Replied September 2016 --- ### Great product, Great Service - Overall rating: 4/5 - Reviewer: Tyson S. - Product usage: Used unspecified for unspecified - Reviewed: June 2012 - Review source details: This review was submitted organically. No incentive was offered Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Webar has created services that have increased revenue and decreased time. The best of both worlds. The #1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting. The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money. Clients can also login to view their accounts and many times answer their own questions without calling our office. #### Cons The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call... #### Vendor response ¿Tyson, Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come. Thank you! ~ The InterProse Team Replied March 2015 --- ### When it is working it is great, when it doesn't it is a nightmare. - Overall rating: 3/5 - Reviewer: Leon B. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The automation when it is working properly. #### Cons We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5. --- ### Great modern, browser-based collection software platform - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The configurability and ability to integrate via API. #### Cons Data migration and mapping from other systems can be tedious. --- ### WebAR review - Overall rating: 4/5 - Reviewer: Sandy S. - Verified reviewer: Yes - Industry: Government Relations - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Customer service is great. Quick response times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Can be customized to meet our needs. Very good customer service. Love the work lists, as we did not have with our previous product. #### Cons It is more of a third party collection tool, and we are not a third party collection agency. #### Reasons for choosing ACE ACE would meet our needs better. Much better customer service with Interprose/ACE. #### Reasons for switching to ACE The FoxPro product was not supported anymore. --- ### Thorough Planning!!! - Overall rating: 5/5 - Reviewer: Rick L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are currently the Virtual Business Analysis Planning Process. This process has been great. The thoroughness of the analyst, [SENSITIVE CONTENT HIDDEN], and detail captured from our discussions has been like nothing experienced from previous engagements on other projects. I truly believe the amount of detail captured here will minimize implementation issues and risks ultimately setting us for great success! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been working from an outdated proprietary system that was built for another line of business, so switching to this software will allows us to tailor directly to our business. This will have a direct impact on the efficiency of our team ultimately driving an increase in revenue. #### Cons We are still in the planning phase at this time, so no dislikes to speak of at this time. The functionality offered appears to be significantly better than current system offering. #### Reasons for switching to ACE We needed a solution tailored to our business, and to retire and old, antiquated system. --- ### BEST COLLLECTION SOFTWARE - Overall rating: 5/5 - Reviewer: FRANK P. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WE HAVE BEEN USING WEBAR FOR OVER TWO YEARS AND THE SOFTWARE HAS EXCEEDED ALL OUR EXPECTATIONS, WE WOOKED WITH MANY OTHER PLATFORMS AND FOR EASE OF USING THERE IS NO BETTER SOFTWARE ON THE MARKET THEN WEBAR #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASE OF USE #### Cons NOTHING --- ### WebAR Review - Overall rating: 4/5 - Reviewer: Sean F. - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Has all the features the collectors need to collect debts. #### Cons The dashboard could use work, we haven't gotten proper totals from the get go. --- ### SIMPLE USE - Overall rating: 5/5 - Reviewer: EVIE C. - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL. SIMPLE TO UNDERSTAND AND NAVIGATE. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED. --- ### Finally a virtual agent that works - Overall rating: 5/5 - Reviewer: Tyson S. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered Pros: Ammina is collecting even when were not open. Debtors login late at night and the payment is applied to the account that day. It s remarkable to sign in each day and see that we re already collecting money. Debtors can also login and dispute their debt, which loads the entire dispute right onto the account and updates credit reporting. Ammina walks debtors through a series of steps that make it easy to get what you need from the debtors without having to talk to them. All in all, this is a feature that pays for itself many times And she speaks spanish and english. Cons: None because you can set up the requirements. For example if you don't accept payments under $100 you can add that... or if you only accept payment in-full you can add that... or if you don't want debtors to be able to dispute their account you can stop that... If there ever is something you don't like about this product you can change it. Overall: Very highly recommend this product. If you've never had an employee that can work 24/7 and never gets tired, You don't know what you're missing out on. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Good Product - Overall rating: 4/5 - Reviewer: Spring M. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered The system was a little hard to get used to as some steps you go through for certain actions are a bit redundant however, the system overall is good. With the ability to customize to specific preferences, the system has met many of our needs. Looking forward to see what else this system has to offer! #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 #### Vendor response Thank you Spring, we look forward to providing new features and enhancements to meet more of your needs. If you have specific needs that you would like to discuss with us please feel free to reach out to support at any time. Replied June 2016 --- ### Excellent - Overall rating: 5/5 - Reviewer: Kevin G. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered WebAR is intuitive, easy to understand, and thoroughly designed to allow 3rd-party agencies a better technology solution in collection software. In the past, dependability of aging software platforms or newer platforms written in archaic languages has been the reason that the largest agencies in our business have chosen to stay with them -- I think WebAR is the first real solution that could potentially change this continuing trend in the market. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great product. Works as advertised. - Overall rating: 5/5 - Reviewer: Douglas B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered A bit of a learning curve for collectors not familiar with debit/credit concepts. Overall ease of use however has allowed to dramatically increase our collections. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Customer Centered Business - Overall rating: 5/5 - Reviewer: Kristi H. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered When working with WebAR/Interpose, it has been extremely easy for us to be able to get a hold of the customer service. When we have an issue, they are right on the ball trying to fix it as soon as they can. If we have suggestions or little things that we feel will make the website more friendly to our process, they are always willing to look into it and see what they can do to help! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### WebAr - Overall rating: 3/5 - Reviewer: Michele C. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered Setting up the system was challenging. Months later I'm finding errors we made while doing the initial set up and I expect I will find more down the road. I found some areas of the software to be confusing and other parts to be fairly easy. I'm looking forward to going live so I can get hands on and become more familiar with the software. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 --- ### Great app - Overall rating: 5/5 - Reviewer: Jess S. - Verified reviewer: Yes - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great software application for keeping track of who has been paid and who has not and checking our balance sheets. #### Cons No real critique like any software application there is a bit of a learning curve in the beginning . --- ### The complete package - Overall rating: 5/5 - Reviewer: David M. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered We are going into our 4th year with WebAR, which has proven to be a complete solution for our company. Payment processing, letters, credit reporting, and dialing are fully integrated, leaving us to focus on collections and sales. We have enjoyed responsive customer service and regular enhancements to software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### So easy to use - Overall rating: 5/5 - Reviewer: RYAN M. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered Since we have made the switch to Webar my work day seems to fly by. I get a lot more accomplished than before. Everything is so easy to use. If you need something fixed in the system my bosses go to the Webar staff and its fixed in a timely manor. I really enjoy the Webar system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### User Friendly - Overall rating: 4/5 - Reviewer: Judy N. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered WebAr is user friendly and customizable to meet each collectors needs. The payment process is easy, for taking one payment or setting up multiple payments, or making changes to existing payments. As a collector, it helps me get my daily tasks done fast efficiently. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Great software for our small business! - Overall rating: 5/5 - Reviewer: Donna M. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WebAR forever changed our daily functions! Payment processing and record keeping has been simplified and is much more efficient. We have not had many issues requiring technical support but when we have they have been quick to respond and resolve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Webar collections software is easy to use and feature rich - Overall rating: 5/5 - Reviewer: CHRISTOPHER T. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered Webar collections software has lots of options and is easy to use. The support team is always looking for new options to add that will enable the user to have all of the information they might need to support the collections process. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Office Manager - Overall rating: 5/5 - Reviewer: Shirley R. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered We signed up for the Webar product when it was first came out. our client find it easy to use and realy like the reports and the easy of adding accounts. I find the customer service area Frustrating alway endup in a voice mail #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 --- ### Second to None - Overall rating: 5/5 - Reviewer: Melissa R. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I spent years training new hires and currently handle a growing department of consumer collectors. This product is the one thing everyone grasps without issue. Designed to get the job done the right way the first time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Best in the Business - Overall rating: 5/5 - Reviewer: Tim D. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I currently train all new hires and covering the portal is the easiest part of the process. Designed for our industry, no hassle, simple to use. 24/7 access for our debtors with no downtime-thank you Interprose! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Money Maker - Overall rating: 5/5 - Reviewer: Pam L. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I've been in sales for the last 10+ years and this product is the highlight of my presentations. Prospects become clients, clients refer new clients because of it. It's a well oiled machine. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/debt-collection/webar-profile/reviews/?page=2) --- ACE Reviews, Pros and Cons - 2026 Software Advice