Dovetail

RATING:

4.4

(15)

About Dovetail

Dovetail is a cloud-based dental practice management and EHR solution built for small, midsize and large dental office including specialists such as periodontists, endodontists, orthodontists and oral surgeons. Dovetail offers a mobile EHR web-application that is certified by the ONC and is HIPAA compliant. Primary features include patient engagement, medical history, treatment plan management, patient referral, appointment management, invoicing, file cabinet and financial reporting. The patient engagement feature provides the medical history that helps track medical alerts, pre-medication and allergy details. The Dovetail Connect is a collaboration tool that allows dental professionals to refer patients to specialists and track communications. Dovetail is off...

Dovetail Pricing

$399 Includes first doctor with unlimited staff and patient files. Volume discounts available. E-Prescriptions $35/Month E-claims $85/Month SMS patient confirmations $35/mth

Starting price: 

$399.00 per month

Free trial: 

Available

Free version: 

Not Available

Treatment Plans

Dovetail Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Dovetail

1 - 5 of 15 Reviews

Anonymous

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

The BEST software out there

The staff members at Dovetail are exceptional, the service is the best!

PROS

- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive

CONS

- Doesn't have custom reporting but this feature will be launched in September 2019.

Reason for choosing Dovetail

Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.

Reasons for switching to Dovetail

Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!

Vendor Response

Thanks for the review! You are correct, we now have custom reporting now built in.

Replied January 2021

Haytham

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Easy to use, Reliable, Features full, and affordable

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.

PROS

awesome customer support from onboarding and throughout.

CONS

Treatment planning/ charting a little different than what I am used to.

Reason for choosing Dovetail

Features available as part of one solution. not segmented.

Reasons for switching to Dovetail

price, reliability, features

Thinh

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2021

Unable to print statements

Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.

PROS

I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.

CONS

We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."

Robert

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

I would recommend

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.

PROS

Cloud based. Easy to access schedule and patients on my phone.

CONS

Minor things that will be fixed in updates if not already.

Reason for choosing Dovetail

Pricing Ease of use Cloud based

Donna

Medical Practice, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Chandwani Dental Office Manager.

As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.