ACE Dental Software software


98 reviews(5.0/5)
98 reviews(5.0/5)

ACE Dental is a scalable, on-premise Practice Management solution that offers a variety of features for aiding in the day-to-day management of a dental office.

Applications include appointment scheduling with automated appointment reminders and appointment pre-blocking; the billing applications include paper and electronic insurance claims management, patient and family ledgers, monthly payment plan capabilities, and more. The Practice Management system contains fully integrated word processing and mail merge, as well as a prescription writer, credit card integration, digital signatures, and reporting. 3D restorative charting, visual treatment planning, auto clinical notes, and mixed dentition are other features offered within the optional clinical charting suite.

Ace Dental supports all types of dental practices: orthodontics, endodontics, oral surgery, pediatric dentistry, and more. The software can be installed on a single computer or over a network with unlimited users. It can also be accessed on mobile devices such as iPad, iPhone, and Droid Phones.

Supported Operating System(s):
Windows 8

98 Reviews of ACE Dental Software

Showing 1 - 20 of 98

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  • Daniel from Moynihan Dental Specialists

    Number of employees: 2-10 employees

    September 2018

    Great dental products

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great dental surgical products, not too expensive

    Cons

    Need more variety for dental products, maybe add more ortho pliers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from John A. Vravick,DDS, MS, LTD

    Number of employees: 2-10 employees

    July 2018

    I have been very happy with this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use at w fair price! The support is very helpful and have taken care of our problems quickly. This program can do everything you need to run an office efficiently.,

    Pros

    This is a great program for the price. Ace program is windows based and there is no need for a trainer to come out to your office. All backups can be sent to ace cloud!

    Cons

    Problems with computers when there is a windows update. We had some problem with cloud backups . Need separate backup for X-rays.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sandra from Dental Office

    Specialty: General dentistry

    Number of employees: 2-10 employees

    April 2018

    Excellent Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of the program, great starter program. The live support is very helpful, fast, knowledgeable, friendly. Highly recommend.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rita from Three Cs

    Specialty: Endodontics

    Number of employees: 51-200 employees

    April 2018

    Brilliant piece of software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Brilliant piece of software well thought through; I have had no issues with start up to usage stage and after well worth money I am very happy

    Cons

    no issues so far customer services always willing to help with issues on how to do things and tutorials for first time users thank you

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amalou from Palatine Dentistry PC

    April 2018

    So happy that we researched before we committed to getting ACE for our office. Best decision made!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has everything we need to run our dental office; scheduling, charting, bridging our digital x-rays, employees time clock, claims, etc. They have great customer support, user friendly, and very affordable.

    Cons

    The dental images are not on clouds, so if I'm not in the office, I can't check my patients radiographs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lu from Confederation college

    Specialty: General dentistry

    Number of employees: 1 employee

    February 2018

    It is professionally designed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a convenient device to use and helped me a lot in dentistry learning. I am a dental hygiene student and I found this is useful

    Cons

    Only if it can be a little cheaper, but can be understood since it’s already cheaper than most of other dental materials

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dr Al from Josephsen Family Dental

    Specialty: General dentistry

    Number of employees: 2-10 employees

    January 2018

    Underrated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tremendous value, terrific support.

    Pros

    Intuitive, clean, adaptable, not intimidating, easily trainable to new users. . .

    Cons

    I’d like to see a “ month at a glance” on the appointment calendar, then click a week to open that week. .

    This review was submitted organically. No incentive was offered
    Review Source
  • Max from San Angelo Smiles

    Specialty: General dentistry

    Number of employees: 2-10 employees

    January 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have Been using ACE for a long time. The company has worked with me to make it affordable for more than one practice. Support is great. patient support staff ( needed for oldies like me!!!!)

    Pros

    Ease of use. Lots of features. Pick and choose which ones to use. Constantly upgrading. additional options available at minimal cost compared to outsourcing.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tiffany from Southwest kidney institute

    Specialty: General dentistry

    Number of employees: 2-10 employees

    January 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great software for a Dental Clinic. Easy use and navigation is simple . I would recommend to all dental clinics

    Cons

    The only con about this software is that they dont have it for other medical clinics, it would be great for nephrology use in my opinion

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vicki from DentureMasters

    Specialty: General dentistry

    Number of employees: 11-50 employees

    December 2017

    Love the support team of Jackie and doneca ! Always accommodating ! Super responsive !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support staff are amazing !! Always friendly and thorough! Makes a frustrating experience more tolerable! Thanks, girls !!

    Pros

    I like azure and the fact that the price is right - so now I'm writing just to meet ur character requirement.

    Cons

    Too many glitches. Not forgiving if u schedule too many units for the appointment space. It just deletes the appointment u r trying to make. Also u can't delete duplicate rxs unless it's the same day. Not real user friendly -

    This review was submitted organically. No incentive was offered
    Review Source

    Response: John, ACE Dental Software

    January 2018

    Thank you for your positive note on support. I was not aware you were having an appointment issue since no other office is experiencing this. It is possible that this is a training issue. Please call our technical support department so we can setup some training time and thoroughly go over everything with you and your staff. Thank you.

  • Kathleen from A Fluoride Connection

    Specialty: General dentistry

    Number of employees: 11-50 employees

    November 2017

    One of the customer rep is awesome! She took care of my computer needs today and she was so quick, knowledgeable and friendly all the way!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are on the fence about a dental software company, please consider ACE. I have no other reason to endorse this other than that I use it and I love it! Thank you ACE for such a comprehensive dental software package as your wonderful sales and support team and really working hard to have a great product! Well done!

    Pros

    I love that we can navigate through the program through the tabs at the top! I don't have to sift through a maze of 20 tabs to get to what I need. They offer every imaginable treat you could need or use and it all works seamlessly! I've used ACE since 2007 and am still thrilled to work with such an awesome team! And yes, I've use other programs as well so this isn't my first rodeo! Have worked in dental since 1995 myself.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sherman from Dr. Sherman Zieve, Inc.

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    Great experience. Rarely have problems. If so, support is readily available and solves the problem immediately. They are constantly updating the software also.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The recall system is amazing. I have been in practice for 35 years. I use to send out Recall Reminder Cards with poor results. With ACE reminder system, my front desk sometimes has to call ACE to stop sending reminders as we have no vacancies available in our appointment book. There appointment book reminders has virtually eliminated No Shows.

    Pros

    Ease of use yet more features than I would ever use are available. The IT support is great. They listen to suggestions.

    Cons

    Maybe they can update the appearance of the program a little.

    This review was submitted organically. No incentive was offered
    Review Source
  • Debbie from Dr. WilliamBohrod

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    OUTSTANDING SERVICE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I truly like the ease of this program and that Ace constantly improves the features. Again, the support team is what makes this company special. I know when I call someone will call me back in a timely fashion to help.

    Pros

    It is very comforting to know that I. will be helped
    The support staff is second to none. We have had our computer crash 3 times
    in the last week.
    The support staff had us up and running in no time at all. They answer calls in a timely fashion and are always polite, comforting and most of all knowledgeable, I can not thank them enough!! Great job!!

    This review was submitted organically. No incentive was offered
    Review Source
  • Cara from Max Teja DDS

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    pretty easy to learn- customer service always very helpful. Especially cust support representatives!!! :)

    Cons

    freezes up alot. it also kicks us out quite frequently when we go to check patients out. also changes things (ex. in collections it will change how patient pays. i enter it as visa and it will show up as cash ?)

    This review was submitted organically. No incentive was offered
    Review Source
  • Melody from Brook Trout Dental, PC

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    Quick customer service when questions arise.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplifies admin duties. Customer support representative has walked us through many questions and handled them knowledgeably and professionally.

    Cons

    It is hard to pick up a scheduled appointment and move it to another column on the same day. You often have to move it to the hold area and then back to the schedule to make it work okay. Not a huge deal but can be a nuisance when you are trying to move something quickly when the patient is on the line.

    This review was submitted organically. No incentive was offered
    Review Source
  • Julien from Julien Asfour DDS

    Specialty: Periodontics

    Number of employees: 10,000+ employees

    October 2017

    Good Dental Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Excellent customer service. Danika is almost always immediately available, always helpful and very knowledgeable.

    Cons

    Visuals could be improved. Many features not included and monthly add-on costs add up. Software operates slowly and sometimes screens jump on their own.

    This review was submitted organically. No incentive was offered
    Review Source
  • Harshna from AIIMS

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    Works easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am satisfied with the quality .Its worth money.

    Pros

    Easy to use
    Makes work easy
    Excellent customer service
    Amazing speed
    High speed
    Easy data compilation

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • jamie from Amaltas Dental

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    work and progress

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    sometime it can be very easy to use with some functions. I can navigate the reports and day sheets well. I am able to look for a family rather quickly and transactions fast.

    Cons

    recall system needs more help!!!!! The accounts are incorrect sometimes. there should be a better way to put in notes for the office to see pop up every day

    This review was submitted organically. No incentive was offered
    Review Source
  • Angela from Tony's Meats, Inc.

    Specialty: Periodontics

    Number of employees: 201-500 employees

    October 2017

    Former user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer Service is fantastic. All representatives are willing to walk you through step by step when experiencing difficulties. If they cannot answer your questions, they will find someone who can.

    Cons

    There are a few additional features that I would recommend. However, to my knowledge, the company is continuing to look at areas of growth.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nyia from Dr Glen Kan

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    fast to act when there is ever a problem

    Ease-of-use
    Functionality
    Quality
    Support

    the customer service reps are always helpful and very nice

    Pros

    easy to use, and very little problems over all just a simple program user friendly updates come easily as well

    This review was submitted organically. No incentive was offered
    Review Source
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