ACE Dental Software Software


 

ACE Dental is a scalable, on-premise Practice Management solution that offers a variety of features for aiding in the day-to-day management of a dental office.

Applications include appointment scheduling with automated appointment reminders and appointment pre-blocking; the billing applications include paper and electronic insurance claims management, patient and family ledgers, monthly payment plan capabilities, and more. The Practice Management system contains fully integrated word processing and mail merge, as well as a prescription writer, credit card integration, digital signatures, and reporting. 3D restorative charting, visual treatment planning, auto clinical notes, and mixed dentition are other features offered within the optional clinical charting suite.

Ace Dental supports all types of dental practices: orthodontics, endodontics, oral surgery, pediatric dentistry, and more. The software can be installed on a single computer or over a network with unlimited users. It can also be accessed on mobile devices such as iPad, iPhone, and Droid Phones.

 

ACE Dental Software - Full automated E-reminder and E-recall
 
  • ACE Dental Software - Full automated E-reminder and E-recall
    Full automated E-reminder and E-recall
  • ACE Dental Software - 3D clinical charting and auto-note
    3D clinical charting and auto-note
  • ACE Dental Software - Official patient and family ledger
    Official patient and family ledger
  • ACE Dental Software - Easily stored images
    Easily stored images
Supported Operating System(s):
Windows 8

72 Reviews of ACE Dental Software

 

Start your review of ACE Dental Software

Click to start
https://www.softwareadvice.com/dental/ace-dental-review/
Software Advice Reviews (17)
More Reviews (55)

Showing 1-17 of 17

sc from scottsbluff dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I don't believe any of these positive reviews are real

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

we had patients appointments fall off the schedule for no reason, the system was backing up for three weeks before we figured it out , the customer support was awful, we tried to talk to someone about getting our money back and no one ever called back, even had my attorney send certified letters and all were refused. what a mistake, cost me thousands of dollars

Pros

we started using electronic prescriptions now. I now know how are my team will work to get us out of a bad situation

Cons

I don't know where to start, this was the worst experience I've had in 20 years in dentistry . Do not purchase

 
 

Carly from Appalachian Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Hidden Fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many pros! Everything is an extra fee. Was disappointed because this was not explained before purchasing.

Cons

All of the features that are shown in the videos cost extra. This was not explained up front. everything is an extra fee!

 
 

Brittney from GroupOne
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

ACE Dental Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is very efficient and user friendly. The customer support is great as well. They are fast to answer and great help.

Cons

There really isn't anything that comes to mind to go against this software other than sometimes the account information for a patient doesn't transfer over.

 
 

Sarah from Mesa Dental
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Have been using ace for over 6 years. It was very easy to learn and teach my employees. My go to software.

 
 

Alicia from D M Sheperd DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Software for those with a small or large practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If your practice is looking for an easy to navigate Software with a whole office program, this is a great option. It will handle your Patient and insurance billing with ease. Many electives are offered to handle scheduling, reminders, statements and more.

 
 

Orlando from Fildent Inc
Specialty: General dentistry
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Ace Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly and fulfill all the needs of my practice.

Advice to Others

You won't be sorry. It's very simple to use.

 
 

imad from private practice
Specialty: General dentistry

September 2016

September 2016

our easy and simple practice mangement software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the simplicity for any user, the updates and way of delivery but most of all we love the great support

Likes Least

patient medical history and patient updates during visits about the vendor listening to much to the user personal preferences

Recommendations

if you are looking for day to day practice management software ace dental will give you that

 
 

Erin from Burke Dental
Specialty: General dentistry

September 2016

September 2016

ACE Dental software is excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software has everything I want and need to run my dental practice. More importantly, they offer immediate tech support (they answer the phone right away every time) and the person is very knowledgeable and extremely courteous. They were able to access my computers and get me set up and my computers talking in no time. I couldn't be happier.

Likes Least

Really, I have no complaints about this product or the service they offer. Nothing negative to say

Recommendations

This has everything you need and it is easy to navigate for a good price. The service is excellent.

 
 

MICHAEL from MICHAEL MONGER, DDS
Specialty: General dentistry

August 2016

August 2016

Great software and great support, the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, easy to learn and the support has been top of the line.

Likes Least

Some reports are difficult to create, but become easy over time. A written manual would be nice.
The vendor is top notch, always there to walk you though a problem. I am 100% pleased.

Recommendations

I have had Softdent then Eaglesoft(did not like) and now ACE for 8 years. I would never change. Everyone in the office likes ACE and had no trouble learning to use the software. "TRY IT" you got to like it.

 
 

Gary from Gary Finer, DDS, Inc.
Specialty: General dentistry

August 2016

August 2016

I recommend ACE Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use and does everything we need to track payments and billing in our office. Have used ACE for years and have never been disappointed with it. No problem with bridging to our Digital Radiography software. New employees have no problem quickly learning the program. I would highly recommend it to any office.

Likes Least

Sometimes when you call for support they are busy but they soon return your call.

Recommendations

Look at original cost and also monthly costs. I think ACE compare favorably with most systems.

 
 

Kathleen from A Fluoride Connection
Specialty: Pediatric dentistry

July 2016

July 2016

ACE Software and support rock!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

As a dental provider for over 20 years I have worked with all of the software out there. What I particularly love about ACE software is the tabs across the top. I don't have to go through 3 or 4 clicks (or more) to find what I'm after. I simply look across the top to find the tab I want and I'm right into the page I need. As a dental provider, time is of the essence. We don't have time to mess around with the hassles of scrolling to accomplish one quick item. This program prevents that problem nicely. When you work all day with patients and software, one less hassle is king. This is MUCH LESS hassle! Thank you ACE!

Likes Least

Not really anything. Once I had a problem with ACE working with my Windows 10. Face it, Windows 10 is a pain for all of us. ACE had a glitch with something in Windows. Their tech support was right on it. With the next update (just as in my personal MAC and iPhone) it was one and done. Problem solved. I have been with ACE since 2007 and this is the only issue with the software. Do I blame ACE? No, I blame Windows 10. I recommend ACE without reservation! Thanks ACE for keeping me a happy customer!

Recommendations

Give it a try. You may not need tech support for many years after using ACE (like myself), but if you do, rest assured, they will be there. I've used Dentrix and all the others. They are not as user friendly as ACE. Neither is their tech support!

 
 

John from John T Faillace, DMD, PA
Specialty: General dentistry

July 2016

July 2016

Easy to use and customer support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

ACE Dental Software is an extremely easy program to use. Patients love the text and email reminders for appointments (eReminder feature) and we have seen an almost 100% elimination of no shows. Any problem is immediately dealt with by the helpful and patient support staff.

Likes Least

I have had no complaints when dealing with the customer service. I recommend this product.

Recommendations

I have had no complaints when dealing with the customer service. I recommend this product.

 
 

ANDREA JAZZMYN from David S. Fine
Specialty: General dentistry

June 2016

June 2016

"Two Thumbs Up"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is easy to use. Up to date with new technology. Frequent new additions. Affordable.

Likes Least

I can't even remember a time when I or Dr. Fine had any negative issues with this vendor.

Recommendations

I say go for it! The installation is easy. The support team is easy to reach and helpful. There is a time difference, so when I do have an issue at the end of day and I need to leave a message, without fail I hear back from support the very next morning.

 
 

Raphael from Drs. Gottlieb & Santore
Specialty: General dentistry

June 2016

June 2016

Ace dental software, thoughts based on experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ace Dental Software is easy to use. It has good price point. It continues to remain up to date as different aspects of dentistry and dental regulations change. Over the years I have found Ace to be responsive and their customer support is friendly and helpful.

Likes Least

A web based version is the future. This, I think, is their biggest challenge.

Recommendations

All new software is "sexy" and confusing at the same time. Support is the key. Talk to office managers and dentists about how they view support.

 
 

Cathy from Boyd Argo, DDS
Specialty: General dentistry

June 2016

June 2016

Patient management made easy with ACE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to manage patient appointments with ACE Dental, other great services are offered, too (eReminder, eRecall, eSurvey)- try them!

Likes Least

Sometimes, the software needs to be restarted in order to continue working (ie: it "freezes").

Recommendations

Have questions? Call them! Friendly staff, questions answered thoroughly and with patience. Explore the every tab offered on the software to see all that is offered.

 
 

Sherman from Sherman Zieve, DDS, Inc.
Specialty: General dentistry

June 2016

June 2016

5 star survey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I am not the type of person to ask for a review. Since using ACE 5 Star Survey, I have received many reviews on Google Review and Yelp. This helps tremendously for new patients looking at reviews before selecting a new dentist.

Likes Least

Everything is all pluses! There is nothing I do not like about product.

Recommendations

Definitely give it a try. You will not be disappointed.

 
 

Anthony from Complete Dental Solutions
Specialty: General dentistry

June 2016

June 2016

Great, easy, outstanding support. ACE keeps it simple!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simple, no need to jump around different screens. Automatic updates.

Likes Least

All good. There is nothing negative about this product.

Recommendations

Simplicity, deal directly with developer. No third party vendor like Henry Schein or Patterson.

 
 
 
Showing 1-20 of 55

Steven from Periodontal Health Specialists
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I have had seven trouble free years of using Ace Dental in my practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Years of trouble free use.

Pros

The software is very reliable and represents one of the BEST VALUES that I could find. It is loaded with features and allows fairly easy customization; everything from appointments, different fee schedules, provider info, reports, confirming appointments can be changed by the user. It is scalable from a single user to multiple user terminals in a large networked office.

Cons

There is little to dislike, especially when one considers the entry price. Anytime new software is implemented, there is a big adjustment. Some software companies send a rep out to the office for training. Ace Dental relies on online videos. The disadvantage is that some staff learn best by demonstration. There is an advantage however with videos in that they can be played over and over again, as many times as needed. This is helpful if there is staff turnover.

Source: Capterra
 

sonny from Manhattan Family Dental Care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use and great features and very reasonable pricing . the customer support is awesome specially Denika smallwood is very helpful

Cons

Insurance capabilities is not great like eligibility and claim status . it takes time to get used to this software like any other software

Source: Capterra
 

Regina from Deaton Family Dentistry

September 2017

September 2017

We have had ACE since March and we love everything thing it does.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of the learning the appointment book. The doctor and hygienist find it very easy to use. The charting is wonderful.

Cons

It can be slow at times and the computer get sluggish and freezes up. Other than that we have no problems.

Source: Capterra
 

Linda from Dr. Jim M Bevans DDS

August 2017

August 2017

Overall ok.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use.
The pros should not require that I send in 100 character minimum.
There is nothing that stands out as far as the pros go.






Ease of use. I should not be required to fill in 100 character minimum.

Cons

Least like the fact that the subscriber information on the insurance has to be entered as a separate profile if not the patient then linked in to the patient. We have a lot of inactives in our files for this reason.

Source: Capterra
 

kevin from Hillcrest Dental

August 2017

August 2017

easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy of using, great tech support, cloud, multi users, great software. hardly any problem with data base

Cons

if it can include medical history, consent, etc to support paperless office forms. Billing statement/pretreatment estimate is little complicate

Source: Capterra
 

Pam from Ronald L. Warren, DDS, P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this software has everything we need to run our dental office smoothly, have no complaints except
when it is not running smoothly (which was only on yesterday) 8/22/2017

Pros

easy to get around in, user friendly, has many more capability's to help our office but right now we
do not use them

Cons

can't think of anything, never really had any issues, appointment book is not easy to get around with

Source: Capterra
 

Nancy from Thomas J. Zanella, D.D.S.,P.A.

August 2017

August 2017

Product is very user friendly . If you do have a problem it is fixed in a matter of minutes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How user friendly it is. Anyone coming into the office (temp.) picks up how to use software fast. Customer Service ROCKS!!!!! Have very few problems with this program.

Cons

Nothing - We have had very few problems with this program in all the years we have been using it. When we have had to use temp. employees they have found the software very easy to use compared to others.

Source: Capterra
 

Lydia from Ozga & Roberson PA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

with the excellent help from your technical team I found your soft ware is easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here

Cons

The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.

Source: Capterra
 

Leon from NYC FAMILY DENTAL
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

excellent support, friendly team, quick response, easy to operate ace, easy to learn the software,.

Source: Capterra
 

Brooke from Access Dental Health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very pleased with both the program and the support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Accounting and insurance billing is a breeze with Ace!

Pros

The program is very user-friendly! It did not take long to get the hang of it. With the help of the support team any problem I had was resolved with a simple phone call, (by "problem" I mean something I did not understand):)

Cons

No complaints! I have not found any issues with this program. Everything task is very simple to complete.

Source: Capterra
 

Kim from Dr. Michael P Healey, DDS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I learned to navigate Ace in a day! Easy, efficient program!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having a software that I can depend on just makes my life easier and my day happier.

Pros

Ease of use - Also, if I have any problems, the support staff is wonderful! They are always happy to help even though I am woefully ignorant of computer terminology and they basically have to walk me through everything like I am 4 years old!!

Source: Capterra
 

Teresa from Hope Clinic

August 2017

August 2017

Jackie and Denika were patient and kind in helping me as an amateur! Thanks so much :))

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Was pretty easy to learn what I needed to chart initially . I'm still learning features as I go and have greatly appreciated the help given when I've called ACE with with any difficulties.

Cons

Problems at times in treatment planning . Periodontal charting anything other than probe depths is complicated.

Source: Capterra
 

jessica from C.V. Pasqualini Jr. D.M.D
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

we just replaced our computers in our office, and it was so easy and great service to reinstall ace.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to train new employees, easy to use and understand, all the different types of charts and all you can put into it.

Pros

the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved.

Cons

can't think of anything, our office loves the program. .............................................

Source: Capterra
 

Maria from Noah's Ark Children's Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use and affordable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to maintain patient accounts and history.

Pros

ACE Dental Software is super easy to use and works great with our practice needs. The knowledgeable staff is always on-hand for support and help with anything we may need.

Cons

I honestly cannot think of anything that I dislike about this software! It is extremely user-friendly in every possible way.

Source: Capterra
 

ROBERT from ROBERT J RIGHTS JR DDS PA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I have used ACE Dental for 12+ years and have found it to be easy to use with excellent support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ACE does the basics of a dental office very well. The support is very prompt, courteous , and I appreciate program updates in the yearly support fee.

Cons

Manipulation and display could be improved on intraoral pictures. Voice or automated voice messages could be incorporated between rooms

Source: Capterra
 

Jim from techknow inc

August 2017

August 2017

support always knows how to solve the issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

simple effective and has lots of features within its software. seems to be a small player in the realm but good at what they do.

Cons

the only issue is sometimes i call for support and get voicemail, which tells me they need more staff.

Source: Capterra
 

C. from John T. Faillace, DMD, PA

July 2017

July 2017

This software is extremely easy to use but support is readily available if necessary.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our patients love the eReminders . Since signing up for the eReminder option, we have very few, if any, No Show appointments now.

Cons

There is not much that I would change regarding this software package. I would like to be able to create a statement for a patient's balance when there are still outstanding insurance claims.

Source: Capterra
 

Tammy from Michael McWalters, DDS, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The ease of this program is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of program and great customer support. Always timely and very helpful.
Anyone in the office could learn this program and the tutorials are very helpful as well

Cons

Would like to see a tooth chart printed out on patient estimate sheet. With that the patient could go home and be able to tell what teeth were discussed and where in the mouth they are

Source: Capterra
 

Ilene from Mark B. Jamison DDS

July 2017

July 2017

Tech support usually picks up right away or calls back within minutes. They are very patient !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From day one I found the software to be very user friendly. Didn't need very much instruction. Updates are done as needed and from client requests.

Source: Capterra
 

Orin from Myakka Family Dental Care
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

ACE Dental Software - Best Choice for Practice Management and Clinical Charting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been an ACE Dental software user for five years, and it works great in my office. Before ACE, I used Perfectbyte for several years. ACE is far more complete, efficient, and user friendly. My staff has worked in other offices that have used Dentrix, EasyDental, and Eaglesoft; they all much prefer ACE. ACE technical support is outstanding. I have never lost data for any reason (that is most crucial!). When we call tech support with a problem or question, we almost always get connected to a familiar voice who can help us. On the rare occasion that they do not answer, we receive a call back within a short time. In five years, I have never not been able to use the software during patient treatment or checkout when we needed to do so. ACE Dental software bridges perfectly with the XDR radiology software that I use. Clinical charting and perio charting are intuitive and well thought out. And the ACE programmers are regularly improving the software with updates about every one or two months. I also subscribe at an ACE add-on that confirms patients with email, text messages, and phone calls. That saves the office staff much time, and cancellations and failures have been reduced to almost zero. Submitting insurance claims electronically is also easy with ACE! There is no instruction manual; instead ACE has produced a series of videos to instruct new users how to use the software. I am very satisfied with ACE Dental software, and I recommend it wholeheartedly to any dentist looking to purchase practice management and clinical charting software.

Source: Capterra
 
 
Write a Review