--- title: "ACE Dental Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ACE Dental. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ACE Dental is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/ace-dental-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [ACE Dental](https://www.softwareadvice.com/dental/ace-dental-profile/) / ACE Dental Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/ace-dental-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/ace-dental-profile/alternatives/) # ACE Dental User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 86 reviews (80%) - 4 stars: 14 reviews (13%) - 3 stars: 4 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (4%) ### Most mentioned pros - Video training was great. - ACE Dental was great for basic operations in Dental Management. - The staff/team has had no issues picking up/learning the software. ### Most mentioned cons - I have issues with our internet around the area. - Updates on other computers are slow due to the lag. And in healthcare, real-time information is extremely critical. ## ACE Dental customer reviews Showing reviews 1-25 of 108 (page 1). ### ACE is GREAT! - Overall rating: 5/5 - Reviewer: Tammy A. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very good. They are consistently adding features and the cost is very affordable compared to other dental software programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ease of this software program for our dental office. I am positive that any employee can easily learn the functions within a couple of days. The customer support is beyond awesome. They are only a phone call away and if you have to leave a message, your call is returned within a matter of minutes. If you forget how to do a particular step, there are tutorials readily available or again just a phone call away. #### Cons I would say the only part I like least is the periodontal charting feature. It could be more fine tuned for the needs of a hygienist. --- ### Customer support is always Helpful. Software is easy to use and easy to figure out - Overall rating: 5/5 - Reviewer: Veronica A. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its user friendly. The cloud feature makes it easier to manage remotely. Reports are clear to understand. E-reminders get to patients timely. No interruptions in service due to server issues. #### Cons Ereminders still remind patients about old appointment times when they reschedule. We've had instances where patients call or email upset because they've called to reschedule but they get a reminder that the appointment is still set for the original time #### Vendor response Veronica- Thank you for all of the great feedback! Being on the cloud has huge advantages and we are glad you're enjoying it! In addressing your con- if patient appointments are rescheduled at the end of a day it is important to go to the eReminder menu and click "send appointments to ace." This will ensure all appointments are up to date that may have been changed at the last minute. If you need any help with this, please give us a call, we are happy to walk you through it! -Your ACE-Dental Team Replied October 2017 --- ### Horrible customer service!!! - Overall rating: 1/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Horrible the customer service here is horrible we’re in the middle of a pandemic and they stole all my patient information I will not allow me to have access to it!!!!! Horrible horrible horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I’ve been with these people for years and because I am moving to a more updated software they Took all of my patient information out of my computer and will not restore it!!! They are horrible I do not advise them this is an old cheap software and you need to get something more updated than this!!! #### Cons Horrible horrible customer service just horrible --- ### I have been very happy with this software! - Overall rating: 5/5 - Reviewer: John V. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use at w fair price! The support is very helpful and have taken care of our problems quickly. This program can do everything you need to run an office efficiently., #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is a great program for the price. Ace program is windows based and there is no need for a trainer to come out to your office. All backups can be sent to ace cloud! #### Cons Problems with computers when there is a windows update. We had some problem with cloud backups . Need separate backup for X-rays. #### Vendor response Thank you for your great review! Windows updates can change sharing on computers. Please call our technical support when this happens and we will get it fixed very quickly. For Images, if you are using an Apteryx or a relabeled Apteryx product for imaging, you should contact them to get XVWeb. If not, talk to them about a conversions of your images. We expect the other image software companies to announce a web based product in the near future. Replied October 2018 --- ### Overall a very pleasant experience. And the Support Team is so friendly and helpful! - Overall rating: 5/5 - Reviewer: Loretta N. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to give our patients an itemized receipt. Relatively easy to generate dental insurance forms. When there is a change in "family dynamics", easy to move a patient to their own account. The "How do I ...?" are rather helpful. #### Cons Sometimes a little more flexibility is needed when generating dental insurance claim forms. Also a very minor problem is importing patient photos. Just can't seem to do it. #### Vendor response Loretta- Thank you for your great feedback! Our support is definitely second to none! We appreciate your positive words and we will continue to strive to keep our software easy to use! In regards to your comment about importing photos, it is a simple drag and drop or acquire from a webcam. I will ask our training department to give you a call and walk you through the process. Thank you again for being an ACE user! Kind regards- Your ACE-Dental Software Team! Replied October 2017 --- ### ACE Software and support rock! - Overall rating: 5/5 - Reviewer: Kathleen T. - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a dental provider for over 20 years I have worked with all of the software out there. What I particularly love about ACE software is the tabs across the top. I don't have to go through 3 or 4 clicks (or more) to find what I'm after. I simply look across the top to find the tab I want and I'm right into the page I need. As a dental provider, time is of the essence. We don't have time to mess around with the hassles of scrolling to accomplish one quick item. This program prevents that problem nicely. When you work all day with patients and software, one less hassle is king. This is MUCH LESS hassle! Thank you ACE! #### Cons Not really anything. Once I had a problem with ACE working with my Windows 10. Face it, Windows 10 is a pain for all of us. ACE had a glitch with something in Windows. Their tech support was right on it. With the next update (just as in my personal MAC and iPhone) it was one and done. Problem solved. I have been with ACE since 2007 and this is the only issue with the software. Do I blame ACE? No, I blame Windows 10. I recommend ACE without reservation! Thanks ACE for keeping me a happy customer! --- ### One of the customer rep is awesome! She took care of my computer needs today and she was so quick, knowledgeable and friendly all the way! - Overall rating: 5/5 - Reviewer: Kathleen T. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered If you are on the fence about a dental software company, please consider ACE. I have no other reason to endorse this other than that I use it and I love it! Thank you ACE for such a comprehensive dental software package as your wonderful sales and support team and really working hard to have a great product! Well done! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we can navigate through the program through the tabs at the top! I don't have to sift through a maze of 20 tabs to get to what I need. They offer every imaginable treat you could need or use and it all works seamlessly! I've used ACE since 2007 and am still thrilled to work with such an awesome team! And yes, I've use other programs as well so this isn't my first rodeo! Have worked in dental since 1995 myself. --- ### Product is very user friendly . If you do have a problem it is fixed in a matter of minutes. - Overall rating: 5/5 - Reviewer: Nancy S. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is. Anyone coming into the office (temp.) picks up how to use software fast. Customer Service ROCKS!!!!! Have very few problems with this program. #### Cons Nothing - We have had very few problems with this program in all the years we have been using it. When we have had to use temp. employees they have found the software very easy to use compared to others. #### Vendor response Thank you for the feedback, Nancy! We are glad to hear the proof, that anyone can pick up on how to use the software. It really is EASY-TO-USE! You can't beat the build in tutorials either. If someone now comes in, they can watch the videos and be ready to go very quickly. Thank you again for the feedback and being a long time customer of ACE-Dental! Replied August 2017 --- ### Very pleased with both the program and the support! - Overall rating: 5/5 - Reviewer: Brooke G. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Accounting and insurance billing is a breeze with Ace! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is very user-friendly! It did not take long to get the hang of it. With the help of the support team any problem I had was resolved with a simple phone call, (by "problem" I mean something I did not understand):) #### Cons No complaints! I have not found any issues with this program. Everything task is very simple to complete. #### Vendor response Thank you for the feedback Brooke! We really try to keep the software as easy to use as possible. There are so many moving parts in a dental practice, we should not have to worry about software difficulty. It shouldn't be difficult to manage a dental practice. Software needs to be easy and uncomplicated! We appreciate you being an ACE user! Replied August 2017 --- ### ACE software: ok, I guess - Overall rating: 3/5 - Reviewer: Elizabeth C. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs for an affordable product (we have a VERY small practice in a town of 600.) The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program. Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient. Still, it is very critical for the support line to be available! Thanks for your help. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros the price #### Cons inability to customize reports #### Vendor response Thank you for the feedback! We appreciate and welcome all comments. We do offer one on one training on-line. Since you ordered our most basic package, that may not have been included. In line with your comments, I would like to offer you an hour of training for free to help you learn some of those additional tricks lite the Report Writer. ACE has a report writer build into the software so you can customize reports on the fly. Furthermore, our support department is top notch, hold time are never longer than a couple of minutes, and someone is always available to answer calls. Once in a while the calls have to be prioritized in order to assist the most critical needs first. Replied March 2017 --- ### we just replaced our computers in our office, and it was so easy and great service to reinstall ace. - Overall rating: 5/5 - Reviewer: jessica b. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered easy to train new employees, easy to use and understand, all the different types of charts and all you can put into it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved. #### Cons can't think of anything, our office loves the program. ............................................. #### Vendor response Jessica- Thank you so much for your review of our software! We appreciate having the practice as long time customers, let us know if you ever need anything. We appreciate the feedback. The ACE-Dental Team Replied August 2017 --- ### I love it! - Overall rating: 5/5 - Reviewer: Pam S. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered this software has everything we need to run our dental office smoothly, have no complaints except when it is not running smoothly (which was only on yesterday) 8/22/2017 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to get around in, user friendly, has many more capability's to help our office but right now we do not use them #### Cons can't think of anything, never really had any issues, appointment book is not easy to get around with --- ### Great product. - Overall rating: 5/5 - Reviewer: Efim R. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered The great product. Use it happily and enjoying for the last 12 years. Lately acquired additional practice and switched their Dentrix to my ACE. That was one of the happiest moments in transition of the additional practice. Thanks a lot ACE #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer support, very user-friendly, self-explanatory, great features for virtually anything my practice may need. #### Cons None --- ### Jackie and Denika were patient and kind in helping me as an amateur! Thanks so much :)) - Overall rating: 5/5 - Reviewer: Teresa L. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was pretty easy to learn what I needed to chart initially . I'm still learning features as I go and have greatly appreciated the help given when I've called ACE with with any difficulties. #### Cons Problems at times in treatment planning . Periodontal charting anything other than probe depths is complicated. --- ### Denika is exremely helpful and alway goes extra mile. Knows the product insideout. - Overall rating: 5/5 - Reviewer: Galina F. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used the ACE program for about 9mo it is very user friendly. What I like most about the software is Ereminders and scheduling. #### Cons I think some major reports are missing . For instance, Outstanding amount by insurance companies and some other reports. #### Vendor response Hi Galina! Thank you! Denika is an outstanding support rep! All of our reps ensure a great customer experience and go the extra mile to be sure you are ok. I do want to add, the report you mention is in the software already. It is conveniently located in the Insurance tab and can be run very easily! I will as a trainer to reach out to you and walk you through the process. -Your ACE-Dental Team Replied October 2017 --- ### Intuitive Practice Managment Software - Overall rating: 5/5 - Reviewer: Konstantine M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Was also easy to learn how to use. Almost totally intuitive. Customer support is top notch. Unbeatable. #### Cons There may be some reports that may not be readily available. Not as well known as some of the bigger dental softwares. --- ### Easy to use and affordable! - Overall rating: 5/5 - Reviewer: Maria B. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to maintain patient accounts and history. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ACE Dental Software is super easy to use and works great for our practice needs. The knowledgeable staff is always on-hand for support and help with anything we may need. --- ### Ace software service - great stuff - Overall rating: 5/5 - Reviewer: Houssein H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent customer service who are always there when you need them, and software has many features and simple to use. Simply great to have at the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Great customer service help when you need it. #### Cons None. --- ### We have had ACE since March and we love everything thing it does. - Overall rating: 5/5 - Reviewer: Regina W. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the learning the appointment book. The doctor and hygienist find it very easy to use. The charting is wonderful. #### Cons It can be slow at times and the computer get sluggish and freezes up. Other than that we have no problems. #### Vendor response Regina- We appreciate your feedback, and have enjoyed having you as a customer. While converting your DPMS can be a journey, we are glad that you trusted us. Your level of frustration with Eaglesoft needed a fix, and we are delighted that were able to provide you with a better workflow.! Replied September 2017 --- ### excellent - Overall rating: 5/5 - Reviewer: Leon M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros excellent support, friendly team, quick response, easy to operate ace, easy to learn the software,. --- ### ACE Dental software is excellent - Overall rating: 5/5 - Reviewer: Erin B. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has everything I want and need to run my dental practice. More importantly, they offer immediate tech support (they answer the phone right away every time) and the person is very knowledgeable and extremely courteous. They were able to access my computers and get me set up and my computers talking in no time. I couldn't be happier. #### Cons Really, I have no complaints about this product or the service they offer. Nothing negative to say --- ### Excellent Software - Overall rating: 5/5 - Reviewer: Sandra R. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the program, great starter program. The live support is very helpful, fast, knowledgeable, friendly. Highly recommend. --- ### Underrated - Overall rating: 5/5 - Reviewer: Dr Al J. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Tremendous value, terrific support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive, clean, adaptable, not intimidating, easily trainable to new users. . . #### Cons I’d like to see a “ month at a glance” on the appointment calendar, then click a week to open that week. . --- ### I don't believe any of these positive reviews are real - Overall rating: 1/5 - Reviewer: sc b. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered we had patients appointments fall off the schedule for no reason, the system was backing up for three weeks before we figured it out , the customer support was awful, we tried to talk to someone about getting our money back and no one ever called back, even had my attorney send certified letters and all were refused. what a mistake, cost me thousands of dollars #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros we started using electronic prescriptions now. I now know how are my team will work to get us out of a bad situation #### Cons I don't know where to start, this was the worst experience I've had in 20 years in dentistry . Do not purchase --- ### This software is fantastic! - Overall rating: 5/5 - Reviewer: Kathleen T. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered I have worked with all the others, but ACE stands out as the winner. I am an RDH and use the software to run a small business. The ease and maneuverability of this program is why it is fantastic. It has all the bells and whistles of the other programs, but the ability to go from page to page across the top is the standout reason it is a winner with me. I can go from the main screen to "find" to "checkout" to "pt appointments" to "patient info" to "account info" to "claims", to "procedures", "insurance", "X-rays", etc. all by clicking one button at the top of the screen. Love this program! Support is fantastic and quick to resolve issues too. This programs "user friendliness" is absolutely time saving to say the least! Have been working as an RDH since 1995, so I'm no "new-by" to the industry. Worked all aspects of the business except DDS, trust me, this is awesome software! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/dental/ace-dental-profile/reviews/?page=2) --- ACE Dental Reviews, Pros and Cons - 2026 Software Advice