--- title: "Adit Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Adit. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Adit is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/adit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Scheduling Software](https://www.softwareadvice.com/patient-scheduling/) / [Adit](https://www.softwareadvice.com/dental/adit-profile/) / Adit Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/adit-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/adit-profile/alternatives/) # Adit User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 303 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 258 reviews (85%) - 4 stars: 23 reviews (8%) - 3 stars: 5 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 14 reviews (5%) ### Most mentioned pros - The platform helped improve patient communication through automated reminders, confirmations, and messaging, which reduced administrative workload and supported patient engagement. - The platform made it simple to handle appointment reminders, confirmations, recalls, and messaging from a single interface, which helped streamline daily operations and reduce administrative workload. - The platform has helped improve the efficiency of our daily operations and made patient communication much easier through features like texting, reminders, and call management. ### Most mentioned cons - One of the biggest drawbacks of Adit was the cost relative to the value received. While the platform offers many features, some functions felt redundant with capabilities already available through our practice management software. - UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. - From an administrative perspective, I didn’t like that all employees have access to listen to recorded phone calls, which raises concerns around privacy, oversight, and appropriate access controls. ## Adit customer reviews Showing reviews 1-25 of 303 (page 1). ### Office Manager - Overall rating: 5/5 - Reviewer: Nancy F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been very good and very easy to use. Really like all of the notifications that are patients receive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very reasonable cost and the customer service is very good, always trying to help solve an issue. Also it's very easy to use. #### Cons Sometimes you have to restart our computers because the program stops working, which gets somewhat tiring. #### Reasons for choosing Adit Price & customer service and ease of using Adit. #### Reasons for switching to Adit Too expensive and customer service was awful. --- ### High-Impact Front Office Optimization with Measurable ROI Sources - Overall rating: 5/5 - Reviewer: Brian N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered ADIT operates as a front-office performance system rather than just a communication layer. It consistently reduces missed opportunity leakage (missed calls, delayed follow-up) while standardizing patient engagement workflows. The biggest impact is operational: tighter schedule utilization, improved responsiveness, and clearer visibility into where breakdowns occur. Value is highest in practices that actively use the analytics and refine workflows. If left passive, it functions as a solid communication tool; if actively managed, it becomes a measurable driver of production and marketing efficiency. Execution friction is low after setup, and ongoing maintenance is minimal relative to the operational gains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong Dentrix integration with near real-time sync of schedules, patient data, and communication logs; no duplicate data entry or workflow fragmentation. •Missed call recovery is highly effective; automatic SMS follow-up consistently converts failed call attempts into booked appointments. •Call tracking and recording provide actionable insight into front desk performance, including conversion rates and call handling quality. •Source attribution and reporting enable clear measurement of marketing ROI; supports better allocation of spend. •Centralized two-way #### Cons Attribution accuracy can be imperfect in multi-touch patient journeys; first/last-touch models may oversimplify actual conversion paths. •Limited flexibility in customizing automation logic (e.g., conditional workflows based on nuanced patient behavior or insurance status). •UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. •Call recording review is valuable but time-intensive; no strong automated scoring or prioritization of “problem” calls. •SMS-heavy workflows can create message fatigue for some patients if not carefully tuned. •Integration depth is strong with major PMS (e.g., Dentrix) but less predictable with smaller or less common systems. •Pricing structure may not scale efficiently for multi-location groups without negotiation. •Reporting is powerful but not easily exportable into custom dashboards without manual work or external tools. #### Reasons for choosing Adit Comprehensive list of features and continued development. Forward thinking engineers #### Reasons for switching to Adit AI features were very important to our practice. --- ### Adit App - Overall rating: 5/5 - Reviewer: Mohit M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience with ADIT has been 5 stars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides for a lot of the functions in one concise location. #### Cons Nothing really bad to say about our experience with ADIT, very pleased. --- ### Do not recommend - Overall rating: 1/5 - Reviewer: Kristine T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I wouldn't recommend Adit. You get what you pay for! Constant issues and a huge waste of time dealing with fixing the constant issues. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Drops our patient paperwork directly into Open Dental. Sorry not much else we like about it. Adit should look at what Modento does. #### Cons Everything else. Constant issues with Adit. Constantly have to restart Adit and constantly have a ticket in. Then when we have a ticket in we find the tech support half the time cannot understand the issue causing slower fix times. #### Reasons for choosing Adit Cost but that was a mistake. Lucky for Adit I had just joined the office. #### Reasons for switching to Adit Constant issues with Yappi only to end up with Adit who is just as bad #### Vendor response Hi Kristine, really sorry to see that you are unhappy with us. Inorder for us to look into this, please send your account details to support@adit.com. We look forward to resolving your concerns asap. Thanks. Replied August 2026 --- ### Overall Positive Experience with Adit Despite a Challenging Setup Process - Overall rating: 5/5 - Reviewer: Estefanie G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Adit has been very positive. The platform has helped improve the efficiency of our daily operations and made patient communication much easier through features like texting, reminders, and call management. It has become a valuable tool for our front office and has helped reduce a lot of manual work, allowing our team to stay more organized and focused on patient care. The setup process was a bit of a headache at first and did take some time to get everything properly configured. However, with the support and guidance from Adit’s team, everything was eventually resolved smoothly. They were responsive and helpful throughout the onboarding process, which made a big difference in getting us up and running successfully. Since then, we’ve had a much better workflow and overall experience. Adit continues to be a reliable system for our practice, and we are happy with the support and functionality it provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit has been a great addition to our dental office. The platform is user-friendly and has helped streamline our communication with patients through texting, reminders, and call management. It has made daily operations more efficient and helped reduce front desk workload. Their customer support is also responsive and helpful whenever assistance is needed. Overall, we’ve had a very positive experience and would definitely recommend Adit to other dental practices. #### Cons The setup process can be a bit challenging at first, but with the help of Adit’s team, everything worked out smoothly in the end. #### Reasons for switching to Adit We made the switch from Legwork and MConsent because we were looking for a more unified and efficient system for our office. Managing multiple platforms was becoming time-consuming and sometimes caused gaps in communication and workflow. We wanted a solution that could combine patient communication, forms, reminders, and tracking in one place. Adit offered a more all-in-one approach, which helped simplify our daily operations and reduce the need to switch between different systems. The integration has made it easier for our team to stay organized, improve patient communication, and streamline overall workflow. While the transition and setup required some adjustment, it has ultimately improved efficiency in the office. --- ### Incredible product - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Adit has been one of the best investments our chiropractic office has made. After using it, I’ve seen firsthand how much more efficient and organized our practice has become. Having so many tools in one platform—patient communication, online scheduling, payments, reviews, phones, forms, and analytics—has streamlined our daily operations and eliminated the need for multiple systems. What I appreciate most is that Adit isn’t just software; it’s a tool that helps our team create a better patient experience. Patients love the convenience of online scheduling, text communication, and easy payment options, while our staff spends less time on administrative tasks and more time focusing on patient care. The reporting and analytics have also helped us make better business decisions by giving us clear insight into what’s working and where we can improve. Their team continues to innovate and add features that genuinely help practices grow. After more than 20 years working in chiropractic, I’ve used a lot of different systems, and Adit stands out because it actually makes our jobs easier while helping the practice become more productive and profitable. I would absolutely recommend it to any chiropractic office looking to modernize their systems and improve both team efficiency and the patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How much time I now have back in my day. The streamlining it has created. The steps in previous systems we have that have been taken out in multiple departments on my practice #### Cons It’s not what I like least. I’d say the difficult part is that it is so detailed so getting it started is time consuming. However all great things are. #### Reasons for switching to Adit Speaking with John and the team. Answering my questions. And how eager they are to help and continue to make this product better --- ### Great system!! - Overall rating: 5/5 - Reviewer: Amanda B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience. I’ve recommended them to colleagues and will continue to do so. Adit has saved my practice time and money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and user friendly. If there’s ever an issue, it gets addressed right away. Pricing is competitive #### Cons Sometimes it is difficult to understand the support agents. Things eventually get worked out though. #### Reasons for choosing Adit Pricing and features. Adit was very competitive with the features I needed #### Reasons for switching to Adit Not able to two-way text efficiently, no automated appointment reminders/confirmations --- ### ADIT IS AMAZING!! - Overall rating: 5/5 - Reviewer: Cynthia T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with Adit has been outstanding. It has streamlined our daily operations and made communicating with patients easier than ever. From automated reminders and online forms to phone services and call tracking, every feature has helped our office save time and stay organized. The platform is user-friendly, reliable, and continuously improves. We highly recommend Adit to any dental practice looking to improve efficiency, increase patient engagement, and enhance communication. Adit has truly been a game-changer for our office! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Adit is that it brings everything together in one place. The phones, texting, appointment reminders, patient forms, call recordings, and communication tools all work seamlessly together. It has made our office more efficient, improved patient communication, and helped us provide a better overall patient experience. The support team is also fantastic whenever we need assistance. #### Cons There is nothing.... I absolutely enjoy all of the help. Confirmation text, missed call logs, morning huddle help! #### Reasons for switching to Adit DENTAL HUB JUST WASNT IT! WHEN WE RECEIVED INFO ABOUT ADIT, WE IIMMEDIATELY SWITCHED! --- ### Over all great experience and program - Overall rating: 5/5 - Reviewer: Carlos L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered So far, everything has been going really well. We haven’t had any issues, and everything is working as intended. If a problem ever does come up, your POS team is quick to address it and get it taken care of. [sensitive content hidden] is also very attentive and responsive. Whenever we bring something to his attention, he makes sure it is handled promptly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has various features that basically consolidate everything you need in one program to make it simpler and ease of use #### Cons there is nothing in particular that i dislike everything works as intended but maybe more refined configurations? #### Reasons for choosing Adit it lacked futures that we needed and Adit just consolidated everything #### Reasons for switching to Adit it lacked futures that we needed and Adit just consolidated everything --- ### Very organized - Overall rating: 5/5 - Reviewer: Angela R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I can absolutely say it’s makes the job easy after hours when not in the offices and we can check each patients information throughly and as well as reply to them if they text us #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The different tabs helps make it more organized for our job,helps us see the billing balances on our patients, support is easy to access and fast having the app on my mobile phone makes things easy out of work I can schedule any patient after hours #### Cons The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times --- ### Adit Dental Review - Overall rating: 5/5 - Reviewer: Tamara S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! #### Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. #### Reasons for switching to Adit Did not meet what we were needing or looking for. --- ### High Recommend - Overall rating: 5/5 - Reviewer: Ray D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We had a great experience from customer service to technical assistance. Representatives are knowledgeable and good at resolving issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software! Highly recommend as it is intuitive and handles many tasks that streamline the office flow. #### Cons Software can glitch and cause issues with communication however is reliable 99% of the time. Most of the time it is network or internet issue on our end that causes the problems. #### Reasons for switching to Adit Ease of use and value for what is included in the software. --- ### Nice but can use a bit of work - Overall rating: 4/5 - Reviewer: Evelyn M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Support access and payment processing was very easy to use. So happy my company decided to give them a try. #### Cons Insurance Verification, the basic was just that and our office did nto think the advanced would be any better. They would upload a breakdown with inaccurate or missing information. #### Reasons for switching to Adit This was an all-in-one product. They had verification, consent form and appt reminder --- ### Ease with Adit - Overall rating: 5/5 - Reviewer: Courtney L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Adit has been wonderful. I get notifications when my patients text, it is very efficient as far as the service goes! I would recommend any practice to switch their system over to Adit! It is very easy to use and so very convenient! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pros that I like most about Adir is when I have to contact patients, I can makeup templates that I can just use when it’s the same topic. It’s really nice to be able to not have to type out a whole long conversation and I can just use a pre-saved template. This helps me manage my job tasks very well and I definitely think that we are getting our 100% use out of this app in full! #### Cons I have not experienced any cons or disadvantages so far with Adit thankfully and I hope I don’t ever! #### Reasons for switching to Adit We made the switch due to convenience and the software that we were using did not have as many efficient qualities and options as Adit does! --- ### Thanks Adit - Overall rating: 5/5 - Reviewer: Misti F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered They are very quick to respond. Any concerns are taken care of very quick, they handled all of the requests to, and from the previous company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was a very smooth transition. They have great customer service. Very easy to get a hold of. We have had nothing but good experiences. #### Cons We have not had any cons to date. Every thing that we have had questions about they are very quick to respond. #### Reasons for choosing Adit Better customer service. Was able to answer questions quicker. #### Reasons for switching to Adit They did not work with our open dental. Now we can just text through the app --- ### Adit is the BEST! - Overall rating: 5/5 - Reviewer: Becky H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We love adit for value and ease of use. It has replaced all the other programs we have tried and NOT loved.We would recommend it to anyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit is easy to learn and use. It interfaced well with our software. When we need help, they are quick to give support. #### Cons The call flow was sometimes diffcult to understand. I wish they had a text response for when we are out of the office for longer than the weekend, that would be helpful, as out doctor is in the reserves and is gone for two weeks every year. #### Reasons for switching to Adit Cost and more services available for about the same amount. --- ### Adit is great to use! - Overall rating: 5/5 - Reviewer: Carrie K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I've used many similar programs in the past (Revenue Well, Lighthouse 360, Solution Reach, Weave). Adit surpasses them all with largest bang for your buck, including phones as well as most patient communication programs you have to sign up for an additional program for the physical phones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for your money. Text to Pay feature. Ease of programing and quick texts. Patient Forms written back into Dentrix. Recorded calls + ease of changing voicemail using the Adit App. Way to track/send faxes as well. See schedule on App as well. Support response within 24-48 hours. #### Cons Doesn't write medical history into Dentrix, but updates contact information and prints forms into Doc Center of Dentrix. Limits number of texts sent at the same time (mass texting), additional fees apply. Grandstream phone issues occasionally, only phone option Adit provides. #### Reasons for switching to Adit Limited features (mass texting, missed call text). Ability to write into Dentrix. Adit gave more options, especially text to pay feature. --- ### Adit to the rescue - Overall rating: 5/5 - Reviewer: Melanie L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I think the platform is great, affordable, easy to use. We have had a great experience since switching to Adit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the value for the money. The platform is very user friendly and customer support is top notch. I love the app that can be accessed after hours if needed. #### Cons I don't really think there is anything I don't like about Adit. The platform has definitely made my job duties easier. #### Reasons for switching to Adit We were looking for something with more capability to fit our needs. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Peyman F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Adit was positive. The platform helped improve patient communication through automated reminders, confirmations, and messaging, which reduced administrative workload and supported patient engagement. Setup and day-to-day use were generally straightforward, and the system integrated reasonably well into our office workflow. While there were occasional technical issues and some features that could be more intuitive or customizable, the platform delivered on its core purpose of streamlining communication and appointment management. Adit provided value to our practice by helping improve efficiency, though there is still room for enhancement in support, reporting, and overall usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Adit was its ease of use and efficiency in managing patient communication. The platform made it simple to handle appointment reminders, confirmations, recalls, and messaging from a single interface, which helped streamline daily operations and reduce administrative workload. The automated communication tools improved patient engagement and helped minimize missed appointments. I also appreciated the integration capabilities and the ability to track communication metrics and patient interactions in one place. Overall, Adit provided a user-friendly experience that saved staff time, improved office organization, and enhanced communication between our practice and patients. #### Cons One of the biggest drawbacks of Adit was the cost relative to the value received. While the platform offers many features, some functions felt redundant with capabilities already available through our practice management software. The user interface could occasionally be slow or unintuitive, requiring extra steps to complete simple tasks. Customer support response times were inconsistent, and resolving technical issues sometimes took longer than expected. Reporting and analytics could also be more customizable to better fit the needs of individual practices. Overall, Adit was a useful tool, but there were areas where functionality, support, and overall value could be improved. --- ### Good value, Great Service - Overall rating: 5/5 - Reviewer: Nimet A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Adit services for a number of years. They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services. They offer many services at a fair price. #### Cons We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes. #### Reasons for switching to Adit Cost, and Adit had more services provided --- ### New Tampa Smiles - Overall rating: 5/5 - Reviewer: Fari T. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Adit has been positive. It has helped improve organization, patient communication, and overall efficiency in managing daily operations. Once you get familiar with the platform, it becomes a valuable tool for running a business smoothly. I would recommend it to professionals looking for an all-in-one solution for scheduling, communication, and payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit is very user-friendly and makes managing appointments and patient communication extremely easy. The scheduling system is efficient and helps keep everything organized in one place. I also like how it integrates multiple features like reminders, messaging, and payment processing, which saves time and improves workflow. It’s especially helpful for busy practices that need a streamlined system. #### Cons There is a bit of a learning curve at the beginning when trying to understand all the features. Some customization options could be improved, and occasional system delays can happen. Pricing may also be a concern for smaller businesses or startups. --- ### Receptionist - Overall rating: 5/5 - Reviewer: Megan O. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Adit has been a great addition to our practice. It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations. Highly recommend for dental practices looking to improve their systems and workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage. #### Cons Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time. --- ### Excellent Support from [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Jamie L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We had a great experience working with [sensitive content hidden] from Adit. He helped us get our online scheduling set up quickly and smoothly, and he made the entire process feel manageable and stress-free. He was patient, professional, and very helpful every step of the way. We truly appreciate his time, support, and excellent service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to work with, clear communication,very knowledgeable and very patient through the entire process. #### Cons There was a lot of information at first and it took a little time to get everything customized and the set up had a lot of steps. --- ### Love this product - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered They are very responsive on the rare occasion that we need them. Great product! They listen when we have feedback and work with us to navigate anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. This product is so easy to navigate. Responsive team and great product. Would highly recommend #### Cons We have had zero problems since starting with this product a few years ago, they always follow up with us to make sure we are still happy and if we have any feedabck --- ### Great product, friendly service. - Overall rating: 5/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we are very happy with the decision we made to go with Adit. It has streamlined our payment processing and the appointment confirmations are great. It is also nice they are adding Insurance Verification. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for what we get is great. Our office especially enjoys the ADIT app for when the internet or power is out. The yearly billing is a nice option along with the secure user interface. The support is usually prompt and friendly. It is simple to use. #### Cons At first we kept losing the posting straight to charts with ADIT Pay. We can't pick what items to post payments directly to. #### Reasons for choosing Adit Price and they were friendly and not pushy. ## More reviews [Next reviews](https://www.softwareadvice.com/dental/adit-profile/reviews/?page=2) --- Adit Reviews, Pros and Cons - 2026 Software Advice