--- title: "Adit Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Adit. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Adit is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/adit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Adit](https://www.softwareadvice.com/dental/adit-profile/) / Adit Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/adit-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/adit-profile/alternatives/) # Adit User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 300 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 256 reviews (85%) - 4 stars: 22 reviews (7%) - 3 stars: 5 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 14 reviews (5%) ### Most mentioned pros - The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go. - The platform helped improve patient communication through automated reminders, confirmations, and messaging, which reduced administrative workload and supported patient engagement. - The platform made it simple to handle appointment reminders, confirmations, recalls, and messaging from a single interface, which helped streamline daily operations and reduce administrative workload. ### Most mentioned cons - One of the biggest drawbacks of Adit was the cost relative to the value received. While the platform offers many features, some functions felt redundant with capabilities already available through our practice management software. - UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. - From an administrative perspective, I didn’t like that all employees have access to listen to recorded phone calls, which raises concerns around privacy, oversight, and appropriate access controls. ## Adit customer reviews Showing reviews 1-25 of 300 (page 1). ### Amazing App - Overall rating: 5/5 - Reviewer: Diamond Dale N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Adit runs smoothly with zero issues a reliable all-in-one software that keeps our office stress-free! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automated texts, reminders, and digital forms have made our front desk run so much smoother. Having phone, scheduling, and patient communication all in one place saves us a ton of time every day. --- ### Overall Positive Experience with Adit Despite a Challenging Setup Process - Overall rating: 5/5 - Reviewer: Estefanie G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Adit has been very positive. The platform has helped improve the efficiency of our daily operations and made patient communication much easier through features like texting, reminders, and call management. It has become a valuable tool for our front office and has helped reduce a lot of manual work, allowing our team to stay more organized and focused on patient care. The setup process was a bit of a headache at first and did take some time to get everything properly configured. However, with the support and guidance from Adit’s team, everything was eventually resolved smoothly. They were responsive and helpful throughout the onboarding process, which made a big difference in getting us up and running successfully. Since then, we’ve had a much better workflow and overall experience. Adit continues to be a reliable system for our practice, and we are happy with the support and functionality it provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit has been a great addition to our dental office. The platform is user-friendly and has helped streamline our communication with patients through texting, reminders, and call management. It has made daily operations more efficient and helped reduce front desk workload. Their customer support is also responsive and helpful whenever assistance is needed. Overall, we’ve had a very positive experience and would definitely recommend Adit to other dental practices. #### Cons The setup process can be a bit challenging at first, but with the help of Adit’s team, everything worked out smoothly in the end. #### Reasons for switching to Adit We made the switch from Legwork and MConsent because we were looking for a more unified and efficient system for our office. Managing multiple platforms was becoming time-consuming and sometimes caused gaps in communication and workflow. We wanted a solution that could combine patient communication, forms, reminders, and tracking in one place. Adit offered a more all-in-one approach, which helped simplify our daily operations and reduce the need to switch between different systems. The integration has made it easier for our team to stay organized, improve patient communication, and streamline overall workflow. While the transition and setup required some adjustment, it has ultimately improved efficiency in the office. --- ### Office Manager - Overall rating: 5/5 - Reviewer: Nancy F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been very good and very easy to use. Really like all of the notifications that are patients receive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very reasonable cost and the customer service is very good, always trying to help solve an issue. Also it's very easy to use. #### Cons Sometimes you have to restart our computers because the program stops working, which gets somewhat tiring. #### Reasons for choosing Adit Price & customer service and ease of using Adit. #### Reasons for switching to Adit Too expensive and customer service was awful. --- ### High-Impact Front Office Optimization with Measurable ROI Sources - Overall rating: 5/5 - Reviewer: Brian N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered ADIT operates as a front-office performance system rather than just a communication layer. It consistently reduces missed opportunity leakage (missed calls, delayed follow-up) while standardizing patient engagement workflows. The biggest impact is operational: tighter schedule utilization, improved responsiveness, and clearer visibility into where breakdowns occur. Value is highest in practices that actively use the analytics and refine workflows. If left passive, it functions as a solid communication tool; if actively managed, it becomes a measurable driver of production and marketing efficiency. Execution friction is low after setup, and ongoing maintenance is minimal relative to the operational gains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong Dentrix integration with near real-time sync of schedules, patient data, and communication logs; no duplicate data entry or workflow fragmentation. •Missed call recovery is highly effective; automatic SMS follow-up consistently converts failed call attempts into booked appointments. •Call tracking and recording provide actionable insight into front desk performance, including conversion rates and call handling quality. •Source attribution and reporting enable clear measurement of marketing ROI; supports better allocation of spend. •Centralized two-way #### Cons Attribution accuracy can be imperfect in multi-touch patient journeys; first/last-touch models may oversimplify actual conversion paths. •Limited flexibility in customizing automation logic (e.g., conditional workflows based on nuanced patient behavior or insurance status). •UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. •Call recording review is valuable but time-intensive; no strong automated scoring or prioritization of “problem” calls. •SMS-heavy workflows can create message fatigue for some patients if not carefully tuned. •Integration depth is strong with major PMS (e.g., Dentrix) but less predictable with smaller or less common systems. •Pricing structure may not scale efficiently for multi-location groups without negotiation. •Reporting is powerful but not easily exportable into custom dashboards without manual work or external tools. #### Reasons for choosing Adit Comprehensive list of features and continued development. Forward thinking engineers #### Reasons for switching to Adit AI features were very important to our practice. --- ### Incredible product - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Adit has been one of the best investments our chiropractic office has made. After using it, I’ve seen firsthand how much more efficient and organized our practice has become. Having so many tools in one platform—patient communication, online scheduling, payments, reviews, phones, forms, and analytics—has streamlined our daily operations and eliminated the need for multiple systems. What I appreciate most is that Adit isn’t just software; it’s a tool that helps our team create a better patient experience. Patients love the convenience of online scheduling, text communication, and easy payment options, while our staff spends less time on administrative tasks and more time focusing on patient care. The reporting and analytics have also helped us make better business decisions by giving us clear insight into what’s working and where we can improve. Their team continues to innovate and add features that genuinely help practices grow. After more than 20 years working in chiropractic, I’ve used a lot of different systems, and Adit stands out because it actually makes our jobs easier while helping the practice become more productive and profitable. I would absolutely recommend it to any chiropractic office looking to modernize their systems and improve both team efficiency and the patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How much time I now have back in my day. The streamlining it has created. The steps in previous systems we have that have been taken out in multiple departments on my practice #### Cons It’s not what I like least. I’d say the difficult part is that it is so detailed so getting it started is time consuming. However all great things are. #### Reasons for switching to Adit Speaking with John and the team. Answering my questions. And how eager they are to help and continue to make this product better --- ### Great system!! - Overall rating: 5/5 - Reviewer: Amanda B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience. I’ve recommended them to colleagues and will continue to do so. Adit has saved my practice time and money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and user friendly. If there’s ever an issue, it gets addressed right away. Pricing is competitive #### Cons Sometimes it is difficult to understand the support agents. Things eventually get worked out though. #### Reasons for choosing Adit Pricing and features. Adit was very competitive with the features I needed #### Reasons for switching to Adit Not able to two-way text efficiently, no automated appointment reminders/confirmations --- ### Happy customer - Overall rating: 5/5 - Reviewer: Georgiana D. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our office really enjoys the services provided by Adit. It's nice to be able to customize just about anything to the preferences of the office. Billing and payment has been great for sending out statements to patients and the collection has gotten much better. The support is very responsive and kind. The decision to switch has been the best thing for our office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adaptive, client support, billing and payment, customizable, security. We love how there is so much to be able to customize. #### Cons I don't really have something that I can list here. If I were to list anything it would just be how sometimes it can bog down with the amount of new updates. #### Reasons for switching to Adit The price was the biggest factor but also the amount of features that we got for that price were not justified. --- ### Very satisfied - Overall rating: 5/5 - Reviewer: Grace M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we are very satisfied with Adit. The customer service is top notch and for the price, it has everything we are looking for in a messaging software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of features for the price. We especially like the email marketing module as well as the e-forms, making it easy for patients to update paperwork in our system. #### Cons There are a lot of little glitches, but they usually resolve themselves in a day or so. If anything big arises, the customer service team handles it quickly. #### Reasons for switching to Adit It was hard to get customer service to help with issues. --- ### Great value - Overall rating: 5/5 - Reviewer: Wulfgang A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We have had an overall net positive experience with Adit, we swapped from a different service, that was charging far more for the same features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost for the program was very competitive, and the program does exactly what we need with patient recall. #### Cons The fax system has been a new concept for my office to learn, but we are adjusting, and they consistently update the process. #### Reasons for switching to Adit The cost difference was a huge factor for us in switching. --- ### Very organized - Overall rating: 5/5 - Reviewer: Angela R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I can absolutely say it’s makes the job easy after hours when not in the offices and we can check each patients information throughly and as well as reply to them if they text us #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The different tabs helps make it more organized for our job,helps us see the billing balances on our patients, support is easy to access and fast having the app on my mobile phone makes things easy out of work I can schedule any patient after hours #### Cons The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times --- ### Adit Review - Overall rating: 5/5 - Reviewer: Kristine B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We’ve really enjoyed switching to Adit’s platform. The transition was smooth, and the tools have been helpful for our daily operations. One thing that stands out is how responsive their team is. Whenever we have a question or run into an issue, they’re quick to reach out and help. Our account manager, [sensitive content hidden], has been especially great to work with. He responds quickly and does a great job making sure any problems are addressed right away, which makes a big difference for our team. Overall, we’ve had a very positive experience so far and look forward to continuing to use Adit as the platform keeps improving and adding new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we’ve liked most about Adit is how responsive and supportive their team is. Whenever we have questions or run into an issue, someone is quick to reach out and help. Our account manager, [sensitive content hidden], has been especially helpful. He responds quickly and makes sure problems are addressed right away, which gives us a lot of confidence in the support behind the platform. We’ve also appreciated how smooth the transition to the platform was and how it’s helped streamline our daily operations. Overall, the combination of a reliable system and excellent customer support has made the experience very positive for our team. #### Cons There hasn’t been much that we’ve disliked about Adit so far. Like with any platform, there are occasional small issues or features that could be improved, but their team has been very responsive whenever something comes up. Our account manager, [sensitive content hidden], is quick to address concerns and help resolve any problems, which makes those situations much easier to handle. Overall, even when there are minor challenges, the support and willingness from the Adit team to improve the platform have made our experience very positive. #### Reasons for choosing Adit Costs and Reviews from other offices. One office in the area particularly recommended the platform to us. #### Reasons for switching to Adit We wanted something more advanced and integrated well with our system. --- ### Nice but can use a bit of work - Overall rating: 4/5 - Reviewer: Evelyn M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Support access and payment processing was very easy to use. So happy my company decided to give them a try. #### Cons Insurance Verification, the basic was just that and our office did nto think the advanced would be any better. They would upload a breakdown with inaccurate or missing information. #### Reasons for switching to Adit This was an all-in-one product. They had verification, consent form and appt reminder --- ### Great job, Adit! - Overall rating: 5/5 - Reviewer: Olga K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent customer care, seamless integration with Crystal PM. Really great follow up. The full desktop version seamlessly goes into app mode and mobile mode. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's been 4 months since we switched to Adit for our patient management needs and it's been great! I am so pleased that after signing up we were not forgotten. Instead, I would get follow up calls every couple of weeks asking how the onboarding process is going or any trouble using any features, etc. My favorite feature so far is the matrix overview. It's definitely a leg up on competitors that don't offer such analysis. Softphone feature will be excellent for when we add virtual assistants. The only trouble so far is the difficulty with check in kiosks, the software needs more work to sync properly into our practice management program. #### Cons Learning curve is steep, but manageable. Sometimes it hard to tell which text messages from patients were already addressed and when missed calls were returned #### Reasons for choosing Adit Cost and analysis matrix were so impressive #### Reasons for switching to Adit Money/cost, weave was getting expensive while reducing customer service and failing on functionality (like not recalling patients for a period of time) --- ### Adit is the BEST! - Overall rating: 5/5 - Reviewer: Becky H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We love adit for value and ease of use. It has replaced all the other programs we have tried and NOT loved.We would recommend it to anyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit is easy to learn and use. It interfaced well with our software. When we need help, they are quick to give support. #### Cons The call flow was sometimes diffcult to understand. I wish they had a text response for when we are out of the office for longer than the weekend, that would be helpful, as out doctor is in the reserves and is gone for two weeks every year. #### Reasons for switching to Adit Cost and more services available for about the same amount. --- ### Thanks Adit - Overall rating: 5/5 - Reviewer: Misti F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered They are very quick to respond. Any concerns are taken care of very quick, they handled all of the requests to, and from the previous company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was a very smooth transition. They have great customer service. Very easy to get a hold of. We have had nothing but good experiences. #### Cons We have not had any cons to date. Every thing that we have had questions about they are very quick to respond. #### Reasons for choosing Adit Better customer service. Was able to answer questions quicker. #### Reasons for switching to Adit They did not work with our open dental. Now we can just text through the app --- ### Adit is great to use! - Overall rating: 5/5 - Reviewer: Carrie K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I've used many similar programs in the past (Revenue Well, Lighthouse 360, Solution Reach, Weave). Adit surpasses them all with largest bang for your buck, including phones as well as most patient communication programs you have to sign up for an additional program for the physical phones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for your money. Text to Pay feature. Ease of programing and quick texts. Patient Forms written back into Dentrix. Recorded calls + ease of changing voicemail using the Adit App. Way to track/send faxes as well. See schedule on App as well. Support response within 24-48 hours. #### Cons Doesn't write medical history into Dentrix, but updates contact information and prints forms into Doc Center of Dentrix. Limits number of texts sent at the same time (mass texting), additional fees apply. Grandstream phone issues occasionally, only phone option Adit provides. #### Reasons for switching to Adit Limited features (mass texting, missed call text). Ability to write into Dentrix. Adit gave more options, especially text to pay feature. --- ### A Valuable Tool for Our Daily Operations - Overall rating: 5/5 - Reviewer: Diva C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Adit has been very positive. The platform has helped us improve communication with patients, streamline scheduling, and manage day-to-day operations more efficiently. The system is intuitive, reliable, and offers a variety of tools that support the growth of our practice. Additionally, the customer support team has been responsive and helpful whenever we have needed assistance. We would recommend Adit to other practices looking for an all-in-one solution to enhance patient engagement and office productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit has been a great all-in-one solution for our practice. The platform is user-friendly, and the appointment scheduling, patient communication, and marketing tools have helped us streamline our daily operations. The customer support team is responsive and always willing to assist when needed. We especially appreciate how Adit helps us stay connected with patients through automated reminders and messaging, which has improved efficiency and patient engagement. #### Cons There are occasional features that take some time to learn, especially when new updates are introduced. However, the support team is very helpful and provides guidance whenever questions come up. Overall, the benefits of the platform far outweigh any minor learning curve. --- ### Adit - simplified yet powerful all-in-one patient communication system - Overall rating: 5/5 - Reviewer: Dr. Dan S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It has helped us simplify communications with patients from multiple channels into one coordinated system. We have been using Adit for just over six months, and have been pleased with the efficiencies we've gained. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like that Adit is an all-in-one solution for us, and that it integrates well with our EHR (Jane App). Some of the convenient features we use are two-way texting, e-mail marketing campaigns, and eFax. It's great to see patient information from our EHR pop up when someone is calling (who it is, appointment info, balance, etc.). The VOIP phone system is very powerful, and eliminated our phone bill! We are just getting set up with the new AI agent that will handle off-hours calls, and that looks very promising. #### Cons We've had just a couple of instances where the phones needed to be re-registered on our account for some reason. Customer service gets right on any tech glitch, so this has been a very minor issue. --- ### New Tampa Smiles - Overall rating: 5/5 - Reviewer: Fari T. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Adit has been positive. It has helped improve organization, patient communication, and overall efficiency in managing daily operations. Once you get familiar with the platform, it becomes a valuable tool for running a business smoothly. I would recommend it to professionals looking for an all-in-one solution for scheduling, communication, and payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit is very user-friendly and makes managing appointments and patient communication extremely easy. The scheduling system is efficient and helps keep everything organized in one place. I also like how it integrates multiple features like reminders, messaging, and payment processing, which saves time and improves workflow. It’s especially helpful for busy practices that need a streamlined system. #### Cons There is a bit of a learning curve at the beginning when trying to understand all the features. Some customization options could be improved, and occasional system delays can happen. Pricing may also be a concern for smaller businesses or startups. --- ### You need a system that works for your office? Try adit! - Overall rating: 5/5 - Reviewer: Kyungtaek B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Adit has been great. The system integrates very well with our Open Dental PMS and has made patient communication much smoother and more efficient for our practice. Their platform is user-friendly, reliable, and helps us stay better connected with our patients. What I appreciate most is their customer service. The Adit team is always responsive, professional, and very diligent whenever we have questions or need support. They take the time to listen and make sure things are handled properly. Overall, Adit has been a valuable partner for our office, and we are very happy with their service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What truly sets Adit apart is their customer service. Their team is incredibly responsive, knowledgeable, and genuinely cares about helping their clients succeed. Every interaction has been professional, friendly, and thorough. It's clear that they take pride in providing outstanding support and continuously improving their product. #### Cons If I had to mention something, it would simply be that no software is ever truly perfect, and there is always room for additional features and ongoing improvements as technology evolves. However, I have not encountered any specific shortcomings that have negatively impacted our practice. Overall, my experience with Adit has been overwhelmingly positive, and any suggestions I would have would be focused on future enhancements rather than addressing existing problems. --- ### The Best Patient Communication Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have had a pleasant experience with Adit so far! I greatly enjoy the software and what it has done for our ability to connect with our patients! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoyed utilizing Adit a lot. The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go. #### Cons I have not had any major issues with Adit at this point. The only challenge has been occasional outages, but this is usually do to the Internet, rather than the software --- ### ADIT IS THE BEST - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I love that Adit is secure and that we also can send payment requests through them and they send follow up texts to the patients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Adit allows us to communicate via text with our patients. I also love that their customer service is the best! #### Cons Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us. --- ### Receptionist - Overall rating: 5/5 - Reviewer: Megan O. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Adit has been a great addition to our practice. It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations. Highly recommend for dental practices looking to improve their systems and workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage. #### Cons Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time. --- ### Great product, friendly service. - Overall rating: 5/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we are very happy with the decision we made to go with Adit. It has streamlined our payment processing and the appointment confirmations are great. It is also nice they are adding Insurance Verification. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for what we get is great. Our office especially enjoys the ADIT app for when the internet or power is out. The yearly billing is a nice option along with the secure user interface. The support is usually prompt and friendly. It is simple to use. #### Cons At first we kept losing the posting straight to charts with ADIT Pay. We can't pick what items to post payments directly to. #### Reasons for choosing Adit Price and they were friendly and not pushy. --- ### Great experience - Overall rating: 5/5 - Reviewer: Valerie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Very satisfied, my agent [sensitive content hidden] is always available and helpful. Adit agents are quick to help resolve any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit is very convenient for texting patients about appointments and account balances. I love the I can download the app on my phone. #### Cons Confusing at first, but once I played around with it, it worked out fine. I recommend clicking every button to see what it's about #### Reasons for choosing Adit There are more features with Adit than Weave ## More reviews [Next reviews](https://www.softwareadvice.com/dental/adit-profile/reviews/?page=2) --- Adit Reviews, Pros and Cons - 2026 Software Advice