--- title: "Adit Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Adit. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Adit is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/adit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Adit](https://www.softwareadvice.com/dental/adit-profile/) / Adit Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/adit-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/adit-profile/alternatives/) # Adit User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 306 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 260 reviews (85%) - 4 stars: 23 reviews (8%) - 3 stars: 5 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 15 reviews (5%) ### Most mentioned pros - The platform helped improve patient communication through automated reminders, confirmations, and messaging, which reduced administrative workload and supported patient engagement. - The platform made it simple to handle appointment reminders, confirmations, recalls, and messaging from a single interface, which helped streamline daily operations and reduce administrative workload. - The platform has helped improve the efficiency of our daily operations and made patient communication much easier through features like texting, reminders, and call management. ### Most mentioned cons - One of the biggest drawbacks of Adit was the cost relative to the value received. While the platform offers many features, some functions felt redundant with capabilities already available through our practice management software. - UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. - From an administrative perspective, I didn’t like that all employees have access to listen to recorded phone calls, which raises concerns around privacy, oversight, and appropriate access controls. ## Adit customer reviews Showing reviews 1-25 of 306 (page 1). ### Don’t go with Adit! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Horrible! Disrupted my frontdesk flow! Phone system and charged me $$$. Phone kept getting dropped! Charged me for the month that was spent on set up #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Sounded too good to be true! It seemed like it would be efficient and make things easier and more streamline #### Cons Sale’s team lied, they told me Adit mirrors everything my EMR does. Also they charged me for a full month of service where services wasnt fully set up! --- ### Great product! - Overall rating: 4/5 - Reviewer: Kearschner D. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We have had a very good overall experience with adit and their team. I would recommend them to other offices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to use and works as expected. If there is an issue the response time is very quick. #### Cons The insurane module doesn't pull very many insurances so that feature is not worth the money. Hopefully that will improve. --- ### Over all great experience and program - Overall rating: 5/5 - Reviewer: Smile U. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered So far, everything has been going really well. We haven’t had any issues, and everything is working as intended. If a problem ever does come up, your POS team is quick to address it and get it taken care of. [sensitive content hidden] is also very attentive and responsive. Whenever we bring something to his attention, he makes sure it is handled promptly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has various features that basically consolidate everything you need in one program to make it simpler and ease of use #### Cons there is nothing in particular that i dislike everything works as intended but maybe more refined configurations? --- ### Switch over to Adit - Overall rating: 5/5 - Reviewer: Anǵel J. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall we are happy with Adit as our phone provider and we enjoy all the other available features to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched to Adit at the end of the first quarter this year and it was pretty easy to leave. It also has helped us cut down our missed call rates significantly. We love that when we do miss a call, a text message is immediately sent to follow up with a patient making scheduling those calls easier. We also enjoy the text message feature for payments, and being able to edit the phone system through a mobile phone for unexpected office closures. #### Cons We don't really have a con. At the beginning of set up we did opt to keep our old phones and it took some work to get them set up. However it wasn't to much of a set back, and when we recommended a feature on the old phones that we wanted to keep, their software developer made it so that the feature could work on the new set up. --- ### Very organized - Overall rating: 5/5 - Reviewer: Angela R. - Industry: Telecommunications - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I can absolutely say it’s makes the job easy after hours when not in the offices and we can check each patients information throughly and as well as reply to them if they text us #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The different tabs helps make it more organized for our job,helps us see the billing balances on our patients, support is easy to access and fast having the app on my mobile phone makes things easy out of work I can schedule any patient after hours #### Cons The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times --- ### Very satisfied - Overall rating: 5/5 - Reviewer: Beavers and Broomfield E. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we are very satisfied with Adit. The customer service is top notch and for the price, it has everything we are looking for in a messaging software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of features for the price. We especially like the email marketing module as well as the e-forms, making it easy for patients to update paperwork in our system. #### Cons There are a lot of little glitches, but they usually resolve themselves in a day or so. If anything big arises, the customer service team handles it quickly. --- ### Do not recommend - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I wouldn't recommend Adit. You get what you pay for! Constant issues and a huge waste of time dealing with fixing the constant issues. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Drops our patient paperwork directly into Open Dental. Sorry not much else we like about it. Adit should look at what Modento does. #### Cons Everything else. Constant issues with Adit. Constantly have to restart Adit and constantly have a ticket in. Then when we have a ticket in we find the tech support half the time cannot understand the issue causing slower fix times. #### Vendor response Hi Kristine, really sorry to see that you are unhappy with us. Inorder for us to look into this, please send your account details to support@adit.com. We look forward to resolving your concerns asap. Thanks. Replied August 2026 --- ### Amazing App - Overall rating: 5/5 - Reviewer: Diamond Dale N. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Adit runs smoothly with zero issues a reliable all-in-one software that keeps our office stress-free! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automated texts, reminders, and digital forms have made our front desk run so much smoother. Having phone, scheduling, and patient communication all in one place saves us a ton of time every day. --- ### Great system!! - Overall rating: 5/5 - Reviewer: Amanda B. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience. I’ve recommended them to colleagues and will continue to do so. Adit has saved my practice time and money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and user friendly. If there’s ever an issue, it gets addressed right away. Pricing is competitive #### Cons Sometimes it is difficult to understand the support agents. Things eventually get worked out though. --- ### Incredible product - Overall rating: 5/5 - Reviewer: Jennifer H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Adit has been one of the best investments our chiropractic office has made. After using it, I’ve seen firsthand how much more efficient and organized our practice has become. Having so many tools in one platform—patient communication, online scheduling, payments, reviews, phones, forms, and analytics—has streamlined our daily operations and eliminated the need for multiple systems. What I appreciate most is that Adit isn’t just software; it’s a tool that helps our team create a better patient experience. Patients love the convenience of online scheduling, text communication, and easy payment options, while our staff spends less time on administrative tasks and more time focusing on patient care. The reporting and analytics have also helped us make better business decisions by giving us clear insight into what’s working and where we can improve. Their team continues to innovate and add features that genuinely help practices grow. After more than 20 years working in chiropractic, I’ve used a lot of different systems, and Adit stands out because it actually makes our jobs easier while helping the practice become more productive and profitable. I would absolutely recommend it to any chiropractic office looking to modernize their systems and improve both team efficiency and the patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How much time I now have back in my day. The streamlining it has created. The steps in previous systems we have that have been taken out in multiple departments on my practice #### Cons It’s not what I like least. I’d say the difficult part is that it is so detailed so getting it started is time consuming. However all great things are. --- ### Office manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 2-10 employees Full review available after login on Software Advice --- ### Scheduling Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 2-10 employees The reviewer appreciates the convenience of checking messages and appointments via the Adit app, which improves workflow. They noted a desire for better functionality regarding message status on the desktop interface. Full review available after login on Software Advice --- ### Office Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been very good and very easy to use. Really like all of the notifications that are patients receive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very reasonable cost and the customer service is very good, always trying to help solve an issue. Also it's very easy to use. #### Cons Sometimes you have to restart our computers because the program stops working, which gets somewhat tiring. --- ### High-Impact Front Office Optimization with Measurable ROI Sources - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered ADIT operates as a front-office performance system rather than just a communication layer. It consistently reduces missed opportunity leakage (missed calls, delayed follow-up) while standardizing patient engagement workflows. The biggest impact is operational: tighter schedule utilization, improved responsiveness, and clearer visibility into where breakdowns occur. Value is highest in practices that actively use the analytics and refine workflows. If left passive, it functions as a solid communication tool; if actively managed, it becomes a measurable driver of production and marketing efficiency. Execution friction is low after setup, and ongoing maintenance is minimal relative to the operational gains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong Dentrix integration with near real-time sync of schedules, patient data, and communication logs; no duplicate data entry or workflow fragmentation. •Missed call recovery is highly effective; automatic SMS follow-up consistently converts failed call attempts into booked appointments. •Call tracking and recording provide actionable insight into front desk performance, including conversion rates and call handling quality. •Source attribution and reporting enable clear measurement of marketing ROI; supports better allocation of spend. •Centralized two-way #### Cons Attribution accuracy can be imperfect in multi-touch patient journeys; first/last-touch models may oversimplify actual conversion paths. •Limited flexibility in customizing automation logic (e.g., conditional workflows based on nuanced patient behavior or insurance status). •UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. •Call recording review is valuable but time-intensive; no strong automated scoring or prioritization of “problem” calls. •SMS-heavy workflows can create message fatigue for some patients if not carefully tuned. •Integration depth is strong with major PMS (e.g., Dentrix) but less predictable with smaller or less common systems. •Pricing structure may not scale efficiently for multi-location groups without negotiation. •Reporting is powerful but not easily exportable into custom dashboards without manual work or external tools. --- ### Adit App - Overall rating: 5/5 - Reviewer: Bayport D. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience with ADIT has been 5 stars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides for a lot of the functions in one concise location. #### Cons Nothing really bad to say about our experience with ADIT, very pleased. --- ### Overall Positive Experience with Adit Despite a Challenging Setup Process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Adit has been very positive. The platform has helped improve the efficiency of our daily operations and made patient communication much easier through features like texting, reminders, and call management. It has become a valuable tool for our front office and has helped reduce a lot of manual work, allowing our team to stay more organized and focused on patient care. The setup process was a bit of a headache at first and did take some time to get everything properly configured. However, with the support and guidance from Adit’s team, everything was eventually resolved smoothly. They were responsive and helpful throughout the onboarding process, which made a big difference in getting us up and running successfully. Since then, we’ve had a much better workflow and overall experience. Adit continues to be a reliable system for our practice, and we are happy with the support and functionality it provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit has been a great addition to our dental office. The platform is user-friendly and has helped streamline our communication with patients through texting, reminders, and call management. It has made daily operations more efficient and helped reduce front desk workload. Their customer support is also responsive and helpful whenever assistance is needed. Overall, we’ve had a very positive experience and would definitely recommend Adit to other dental practices. #### Cons The setup process can be a bit challenging at first, but with the help of Adit’s team, everything worked out smoothly in the end. --- ### ADIT IS AMAZING!! - Overall rating: 5/5 - Reviewer: New Era Family D. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with Adit has been outstanding. It has streamlined our daily operations and made communicating with patients easier than ever. From automated reminders and online forms to phone services and call tracking, every feature has helped our office save time and stay organized. The platform is user-friendly, reliable, and continuously improves. We highly recommend Adit to any dental practice looking to improve efficiency, increase patient engagement, and enhance communication. Adit has truly been a game-changer for our office! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Adit is that it brings everything together in one place. The phones, texting, appointment reminders, patient forms, call recordings, and communication tools all work seamlessly together. It has made our office more efficient, improved patient communication, and helped us provide a better overall patient experience. The support team is also fantastic whenever we need assistance. #### Cons There is nothing.... I absolutely enjoy all of the help. Confirmation text, missed call logs, morning huddle help! --- ### Adit Dental Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! #### Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. --- ### High Recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We had a great experience from customer service to technical assistance. Representatives are knowledgeable and good at resolving issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software! Highly recommend as it is intuitive and handles many tasks that streamline the office flow. #### Cons Software can glitch and cause issues with communication however is reliable 99% of the time. Most of the time it is network or internet issue on our end that causes the problems. --- ### Nice but can use a bit of work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Support access and payment processing was very easy to use. So happy my company decided to give them a try. #### Cons Insurance Verification, the basic was just that and our office did nto think the advanced would be any better. They would upload a breakdown with inaccurate or missing information. --- ### Ease with Adit - Overall rating: 5/5 - Reviewer: Courtney L. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Adit has been wonderful. I get notifications when my patients text, it is very efficient as far as the service goes! I would recommend any practice to switch their system over to Adit! It is very easy to use and so very convenient! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pros that I like most about Adir is when I have to contact patients, I can makeup templates that I can just use when it’s the same topic. It’s really nice to be able to not have to type out a whole long conversation and I can just use a pre-saved template. This helps me manage my job tasks very well and I definitely think that we are getting our 100% use out of this app in full! #### Cons I have not experienced any cons or disadvantages so far with Adit thankfully and I hope I don’t ever! --- ### Thanks Adit - Overall rating: 5/5 - Reviewer: White Peak Dental F. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered They are very quick to respond. Any concerns are taken care of very quick, they handled all of the requests to, and from the previous company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was a very smooth transition. They have great customer service. Very easy to get a hold of. We have had nothing but good experiences. #### Cons We have not had any cons to date. Every thing that we have had questions about they are very quick to respond. --- ### Adit is the BEST! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We love adit for value and ease of use. It has replaced all the other programs we have tried and NOT loved.We would recommend it to anyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adit is easy to learn and use. It interfaced well with our software. When we need help, they are quick to give support. #### Cons The call flow was sometimes diffcult to understand. I wish they had a text response for when we are out of the office for longer than the weekend, that would be helpful, as out doctor is in the reserves and is gone for two weeks every year. --- ### Adit is great to use! - Overall rating: 5/5 - Reviewer: Durango D. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I've used many similar programs in the past (Revenue Well, Lighthouse 360, Solution Reach, Weave). Adit surpasses them all with largest bang for your buck, including phones as well as most patient communication programs you have to sign up for an additional program for the physical phones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for your money. Text to Pay feature. Ease of programing and quick texts. Patient Forms written back into Dentrix. Recorded calls + ease of changing voicemail using the Adit App. Way to track/send faxes as well. See schedule on App as well. Support response within 24-48 hours. #### Cons Doesn't write medical history into Dentrix, but updates contact information and prints forms into Doc Center of Dentrix. Limits number of texts sent at the same time (mass texting), additional fees apply. Grandstream phone issues occasionally, only phone option Adit provides. --- ### Adit to the rescue - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I think the platform is great, affordable, easy to use. We have had a great experience since switching to Adit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the value for the money. The platform is very user friendly and customer support is top notch. I love the app that can be accessed after hours if needed. #### Cons I don't really think there is anything I don't like about Adit. The platform has definitely made my job duties easier. ---