Adit has addressed my issues promptly. Every time I file a bug report, I am contacted by a Team member and my concern are addressed immediately.

Consistent Reliability and functionality e.g. Online appointment and Text Messaging. Adit is consistently working hard to introduce new features for the customer. Very reliable in tracking phone calls and request for appointment

Text Messaging should be enhanced to match SolutionReach & Lighthouse feature set.

The price to value ratio is amazing and they continue to add new features at no cost! the software is easy to use, and it's very helpful to have all the tools you need for patient communication in one place.

It's not always easy to navigate the settings, and some of the features the software has to offer. Improvements are implemented pretty fast though. Lately, the hold times for the support team have been rather long.

EXTREMELY NEGATIVE! Even after we spent tons of time trying to fix their bugs, they still tried to charge us for a full year. Finally they agreed to let us only pay for less of the service but they did not compensate me for the countless hours spent working on their systems.

That we got rid of it. It was cheaper than the other software we viewed but it was nothing compared to what they promised. STAY AWAY!!!

Everything. We spent over 100 hours working with their [SENSITIVE CONTENT] personally to try and fix their problems but the phone quality was terrible, they outsource all their techs and it was about 20% as good as Weave

Love Adit because they made and the process to get a new website very easy. The monthly updates on SEO and pay per click is great because they show how we're improving each month and also record the calls and coach on the calls that we don't convert so our team to go back and reach out to the patients to see if we can convert them. Great benefit! It also tracks missed calls which have been very helpful!

The Adit phones don't have all the capabilities/features as Weave does so we still have that cost so hopefully, they'll keep updating their features so we can use Adit for everything.

We used to have a different software that we used only for appointment reminders and confirmations. With Covid and the use of patient screening forms, ADIT was able to combine the functionality of the previous software with additional features.

Appointment reminders and medical forms. Connected with PMS for automatic notifications.

Synching with PMS can be slow sometimes.

Great support and monthly help meetings

They have build many products under one roof that I used to have to get from several different vendors.

I like to customize much more than most so even more customization would be nice for me

By combining multiple operational components of a dental office, I can go to ADIT for most of the practices basic needs. I don't have to go through several companies to run a dental office. I can login into my ADIT app and access all the data I need to continue to drive growth and performance with staff. The onboarding takes some work but once it gets off the ground, ADIT is a product I highly recommend.

Easy to communicate with patients, view phone records, keep communication with patients, reminders and confirmations. I also like that we go to ONE single software for multiple uses. In additional the ablove benefits, it also includes our SEO and digital marketing services. Their Customer Support is TOP NOTCH

Text to pay features are not currently available. Their VOIP product is a work in progress. Hard to transfer calls between phones and access voicemails from patients.

Adit - the software and the team - has been key to our improved organization and growth. The analytical data has helped us to make better decisions and the team approach has meant that we have ally’s to help us along the way. We are so thankful and wonder how we ever made it without them!

Everything is user friendly and occasional glitches are quickly addressed.

Easy to use, friendly.

The most I liked about Adit is the Practice analytics, texting feature.

I wish Adit was integrated with Open Dental.

A waste of time, a waste of training hours, and a waste of staff moral being willing to change our protocol only to have it be sloppy and never get a hold of customer service.

Nothing is exceptional compared to weave or demand force, the selling point was the low price point and the promise of customer service.

The functionality of the product is not comparable to Dentrix patient forms, nor weave patient management. The integration is sloppy and the customization is non-existent. There was no follow through after the initial sales and onboarding call, they just take your money send you phones and then nothing. The customer service promise of a 5 minute wait gets you to an untrained call service which then puts you on an hours long call back que after wasting your time on hold. But they "answer in less than 5 minutes."

Over sold and under delivered. I was impressed with their demo and supposedly available feature, but in the end those feature are still under development.

Overall simplicity, integration and analytics

Phones - I had an emergency the other morning and our protocol is to call 911 immediately. It was at the time that I found out that we DON'T HAVE 911 CAPABILTY WITH OUR PHONES. After several attempts at 911 with our phones, we switched to a cell phone to call 911. When I call Adit there response was "yes we know we don't have 911 capability but it will be with the next phone release in 30-40 days. They said they tell the client during on-boarding, of which I would have raised a red flag and said "No thanks". Why would a medical facility have a phone system that doesn't support a 911 call. Unheard of in this day of age. Needless to say, very disappointed and realize that I was over sold. This is outside of several other "development" issues that I am still working through.

Great experience

It has all features in one place. Phones, online forms, reminders, reviews

I like everything about it. They keep adding new features

They do a great job of managing all of the marketing and SEO for your. Any issue is solved quickly and efficiently.

Product is easy to use. Their team makes it easy to manage all aspects of marketing.

We have not noticed any thing that was bad about the software.

We love the website adit made us, great and personable customer service

I don’t have any complains about adit, they’re great in all their services.

It's been a great asset to the office. Was a good replacement for the old system.

The app is the best feature. We can send out review requests automatically.

Nothing really missing. Some of the customer service reps are difficult to understand.

It’s so easy to navigate and assists in acquiring patient reviews within a few seconds.

We haven’t figured out how much it can integrate with current billing software .

Easy to use, one platform and customer support is amazing.

So far, nothing negative to report on this product

They offer a ton of features to make it easy to communicate with patients

There is not much to not like. I don't have any complaints

This product is so easy to use and helps me a lot daily with my Dental practice with my patients.

I have had a great experience with Adit!

Quick response, and great customer service.

We are still trying to implement more tolls in our day to day work flow

generally great. Customer service is fantastic and the overall is great.

Seeing excellent results after 6 months. Certain ease with client communication and tracking progress.

Seems to have quite a few hiccups here and there. Very user friendly in some ways, but very difficult in others.

Great

Engage, online forms, reviews, and phone calls recording

Unable to change phrasing of outbound messages

Working with Adit so far has been great. Great attention to detail and communicative!

Easy to use, love the engage feature and being able to communicate with patients via text.

would like more monthly follow ups with someone from the team to assess how we are doing.

showing the details and easy to use, amazing graphic, helpful with comparing

comparing the months for every single parts

Eliminates a lot of phone calls and customer contact

Easy to use and has a mobile app that we can use on our phone

I wish I was more proficient using adit. We are currently watching training videos which are very helpful.