Fantastic- they’re professional and responsive and their tech support is top notch and bundled with the marketing package.

I like adit because it is super easy to use, the communication it sends to patients is amazing it saves a lot of time.

The price is awesome compared to weave, with weave all the features we needed were an additional fee and with adit it has everything and more for less.

Phones  - I had an emergency the other morning and our protocol is to call 911 immediately. It was at the time that I found out that we DON'T HAVE 911 CAPABILTY WITH OUR PHONES.

Working with Adit so far has been great. Great attention to detail and communicative.

Hard to transfer calls between phones and access voicemails from patients.

Our staff like the ability to respond directly to positive reviews. We like the patient interface as it allows us to get feedback as well.

Ease in using the software and like the accuracy.

In addition, the notifications are hard to read as well and seem to get lost- even with the notification tab.

SENSITIVE CONTENT] is always very thorough and friendly. Gives great suggestions for marketing.

Instead of working with us to even pay a penalty for ending early, they refused to break the contract, even though we removed them from all access to our office and services.

Just some minor adjustments specific to our field, but other than that we are pleased.

A great office has a great team behind it and Adit has been an essential part of it.

Confidentiality , ease of use , me & my staff love that software because it give us a feedback & control about what is being posted on our online pages.

Outages created a chaotic demand on my staff. This of course happens on weekends when Adit is not available.

Integrates well with Electronic Dental Software. Ease of response to reviewers across multiple platforms from one location.

Seeing excellent results after 6 months. Certain ease with client communication and tracking progress.

I like the ease of this software and how helpful the customer support is.

Easy to use, love the engage feature and being able to communicate with patients via text.

Their reporting and support is really great too. A great partner to have for sure.

Integration with my patient management software makes the Website and Scheduling integration very effective.

Also love the automatic appointment reminders and the option to book new appts online.

Customer service is fantastic and the overall is great.

We love the patient forms that can be emailed to the patient and filled out without the need for them to be printed out.

User friendly with reliable support from tech team.

I dislike the lack of control over certain content. EG: Review requests have no frequency or limitations.

There were moments of updates and learning curves that came rapidly, not sure that necessarily a “con” though.

A waste of time, a waste of training hours, and a waste of staff moral being willing to change our protocol only to have it be sloppy and never get a hold of customer service.

Adit is EXTREMELY helpful with new patient acquisition. The ability to sort data and see, in real-time, what is happening at our practices is invaluable.

We have not noticed any thing that was bad about the software.

Love how easy to use and intuitive it is. I also love the reporting/data.

I love that I have a dedicated account manager and team that is super responsive and collaborative. The offerings are always expanding with new features and capabilities… and without any add on costs.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

One cloud-based software to modernize and manage your dental practice. Adit makes it quick and painless to simplify all aspects of your business, so you can focus on practicing dentistry. 

Centralize communication, streamline your front desk operations and boost your limited team’s efficiency with digital patient forms and dental VOIP. Acquire more new patients with customized email marketing campaigns and utilize features like HIPAA compliant texting and virtual dental care give them the modern experience they expect. 

Our Treatment Plan module helps you boost treatment acceptance numbers by making it easy to build beautiful, simple treatment plans in a snap. Break treatments into phases, apply discounts, insurance information, attach consent forms, and offer payment plans all in one place. Then print, text, or email your plan to your patients to make it easier for them to accept treatment. 

Use Adit as a patient recall system to re-activate those patients sitting dormant in your PMS and get them back to your chair. Adit is also an advanced dental analytics software that tracks all of your practice activities and transforms that raw data into bite-sized metrics you can use to make informed decisions. Adit helps dental practices discover untapped revenue opportunities and develop new strategies with surgical precision.

LongDescription

Document Templates

Patient Records Management

Electronic Payments

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Data Synchronization

SMS Messaging

Referral Tracking

SSL Security

Confirmation/Reminders

Communication Management

Customer Database

Registration Management

Calendar Management

Scheduling

Multi-Location

Self Service Portal

Booking Management

Client Portal

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Medical Billing

Availability Management

Customizable Templates

Billing & Invoicing

Web Forms

Alerts/Escalation

Appointment Management

Records Management

Client Management

Customer History

Third Party Integrations

Document Management

Charting

Dental Practice Management

Treatment Planning

Patient Communications

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Adit

Live Online

Documentation

Videos

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

2-Way Messaging

Recall Tracking

Payment Reminders

Two-Way Communication

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Online Booking

Chat/Messaging

Calendar Sync

Multi-Language

Patient Management

Customizable Forms

Video Conferencing

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Customizable Branding

Campaign Management

Reporting/Analytics

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

Mac OS

Web browser (OS agnostic)

Windows 10

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

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