All Akitu One Reviews
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Kaveh
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
So Glad we switched to Akitu
The support from Akitu has been nothing short of outstanding. [sensitive content hidden] and the team have been incredibly attentive.
PROSEasy to use, full featured, and reasonably priced. It's amazing that so much new and useful functionality is constantly being added.
CONSI was nervous that Akitu was a small company at the time, but in the end it was not an issue whatsoever.
Reason for choosing Akitu One
The layout and usability seemed very intuitive, with lots of features, and reasonably priced.
Reasons for switching to Akitu One
Although we paid monthly for Abeldent and got updates for years, we reached a point where Abeldent was looking for a large lump sum payment to update the software - this lump sump was the same amount as just purchasing new software from any other vendor. I felt very let down as a long-time user. Also, the software was very outdated and was cumbersome to use. There were bugs that had been present for years, and despite reporting them, they were never corrected.
Michelle
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Brilliant Easy to use Software
5 star overall experience - customer service is excellent and extremely fast.
PROSCustomer service and well designed. Akitu One has built this program based on the needs of its user. It's so easy to use, everything was been created with meaningful intentions. Just brilliant work and software.
CONSHonestly, there really isn't anything to not to like about this software. If you ever think of something that can be improved the team is always willing to adapt and improve the functions to make your charting and administration work seamless.
Reason for choosing Akitu One
Everything is customizable to your needs- easy client intake forms - easy scheduling, including online booking, recall client list, multiple users/calendars- allows for EDI- easy to preauth treatment for clients - charting is simple yet allows you to complete everything you need - notes templates are amazing, customizable, easy to use - Canadian based - and more...
Reasons for switching to Akitu One
Cost, Features, Akitu one Canadian based Having used many dental software throughout my career and vetted 7+ software companies when choosing my own. Akitu one was the simplest yet well designed program out of them all. Cost friendly for all features available and an excellent team to work with. So easy to use for clients and practitioners. Easy to send client intake forms and no more struggling clients to fill them out. Everything is customizable to YOUR needs.
Robert
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Akituone has been an amazing software
Easy to use and very straight foward I like the new updates and features added
CONSTask bar. It would be great to constantly see an aging list of tasks that are overdue. But the current feature is already amazing.
Reasons for switching to Akitu One
They were bought out and then the company that bought them out shut them down
Sonbul
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Akitu 1 Dental software
Its good
PROSIT is very easy to learn, some feature require more clicks.
CONSIt is not compatible with my xray software system, so I can't do bridging
Arleah
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
The best software we have found!
Finding Akitu was like a dream, it fit our budget and the specific needs of our Dental Hygiene Clinic. We had a rough start opening our clinic. We tried several softwares and often found that they had misrepresented their capabilities or failed to deliver on their promises. Prior to Akitu we required more than one software at a time to meet our specific needs. The cost was significant and we spent endless hours transferring info between our previous softwares. Finding Akitu has saved us so much time, money and removed the headaches from our daily admin duties. Akitu will allow us to continue to operate without an administrator for much longer allowing us to continue to build our practice at a reduced cost! It has been a lifesaver!
PROS-ease of use -friendly and fast support -cost -automated systems allow for us to save on admin until we have the budget for an additional salary. -constantly working to improve the software with regular upgrades -very receptive to feedback and quick to implement changes to further improve the client experience
CONS-there isn't anything to complain about Akitu checks all the boxes.
Reasons for switching to Akitu One
The softwares underpreformed. None of them checked all of the boxes and we had to run them in tandem. It was costly and inefficient. Curve was much like akitu but very costly and failed us in direct billing to insurance. Maxident was outdated and tedious to navigate, they had promised an updated program with online booking and failed to deliver in the promised time frame. We had used Jane in conjunction to maxident for online booking. We liked Jane however they did not offer dental specific programs or insurance billing as we required.
Jennifer
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
AkituOne - So happy we made this change in our office
Extraordinary. It has been a pleasure working with [SENSITIVE CONTENT] and his support people. The quality program, quality people.
PROSWe are less than 6 months with Akitu One. I love the financial system and the invoices. We came from a system that had a terrible financial layout and this has completely changed my mindset when having to do my collections. I love being able to send an invoice by email while still in that invoice. Time savings is a plus, so I am enjoying the fact that information retrieval is usually just a click away, pretty much anywhere in the system. The Akitu Intelligence was a real selling point for me and it has been a fantastic addition to my daily routine. I must add, there was an unexpected bonus to this software that we did not expect and I am very happy with the decision to purchase AKITUOne. [SENSITIVE CONTENT] and his group are THEE most significant features of this program. The overall support and attention that we have received from them right from day one have been amazing. They are open to feedback and suggestions and have been great with some customizations of the program for our office needs.
CONSThe migration was stressful of course. Our office was with another software for over 20 years so we had a lot of information to migrate. I won't lie, there were a lot of financial adjustments to be made after the migration but not the fault of AKITUOne. In fact, they were able to provide me with a list of accounts that needed attention and unlimited support during this time. The reason for the account problems was going from a system that did not use invoices to a system that did. Being on the Administrative side of the office and dealing mostly with the schedule and reports, I can only speak to what I use the most. We have noticed some areas that are limited when rebooking broken appointments and also some limits to booking off of a patient's planned treatments, that information is not carried over to the actual appointment. Not a huge deal but again, I am always looking to save time where I can. The support staff have been open to this criticism and are looking into ways to address this.
Reason for choosing Akitu One
During the 2022 Spring Meeting, we went around and spoke to several companies about their dental software. AKITUOne stuck out for several reasons. Unique features ( AKITUOne Intelligence), ease of use, design, and layout(visually appealing), price point, local Ontario company, and of course the overall enthusiasm and love that this company showed for their program while they talked about it.
Reasons for switching to Akitu One
Poor support from AbelDent when discussing upgrading from their old platform to their new platform and the price point. We had been with them for over 20 years and we were being quoted substantially (basically we were being charged what new clients would have been charged) for migrating to their new and improved platform. Cloud-based programming allows us to continue to use the computers we have without having to upgrade our hardware (huge savings there).
Nibras
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Amazing dental software
We are lucky to have found this program
PROSEasy to use and learn. All our staff live it and we can easily train new hires
CONSSo far I am really happy with the features but we always give feedback and support team help us
Reason for choosing Akitu One
Unlimited forms and providers with AkituOne while others make you pay for extra providers and forma
Reasons for switching to Akitu One
Wanted a cloud based program that is affordable
MARISA
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Number One
I love akitu one, the support is number one, I loved the training, I love the wiki for added support, I love the email portion of the billing which makes admin work so much easier
PROSI absolutely loved the training. It felt like someone really cares about your business and your people. The support is 5 star. It is quick resolution, the support time needs to be acknowledge for their professionalism, kindness and patience.
CONSOn the charting, I do not like the images used to indicate a full upper denture or the partial dentures. I would like to see more charting in the AAP periodontal stage and grading, conditions of the tissue's. I feel as a hygienist this area is lacking a bit. I would like to be able to draw on the odontograms to give a more specific picture of what is really happening such as the area of decay is larger that just a black dot.
Reason for choosing Akitu One
I was on a zoom call with a whole bunch of independant hygienist and a few mentioned akitu one and sounded like it offered what they needed so I decided to try it
Reasons for switching to Akitu One
Administration and billing issues, needed a more current software and the BIGGEST ISSUE IS WE ARE MOBILE AND WE COULD NOT ACCESS ALL OUR DAILY CHARTING AND BILLING BECAUSE DOMTRAK WAS NOT CLOUD BASE
Sara
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
We are very happy with Akitu One!
As a dental team we were quite leary about the new software and that there was only online training available. Just very different than previous software switches but we were all surprised with how easy we were able to make the switch and get most things figured out.
PROSQuick, easy and any changes we seem to ask for to improve usability seem to be added in. Good customer support from what i hear.
CONSNot really anything in general but there are a few tweeks that can be made. More templates for xrays and IO photos. Also in the probing chart, if adjustments are made to an existing perio exam, it should save as a new date at the end of the day (sometimes multiple saves are made during exam so would have to be end of day).
Reasons for switching to Akitu One
Or boss, the dentist of our office was looking for a different option with prices and also end of contract with MaxiViewer (for xrays)
Jade
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Hello this is my review
Great, I don’t think this should have a mandatory min
PROSEasy to use and customer service, always quick to answer
CONSChanging schedule availability is a pain
Farah
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
I'm very happy to have chosen Akitu One
Fantastic and smooth, we love the software and recommend it for any dental clinic!
PROSI love that it is very innovative and modern in all its technology, including the drag and drop feature. It is also cloud based, so I never have to worry about losing my information nor a server going down during work day. Customer service and product training have been very accommodating and available when we have needed it. The finance section is very organized, and it makes all adjustments/write offs, credits, prepay etc easy to set for billing. My favorite features of the software is the team chat, recall/planner for booking, and the clear and modern charting.
CONSI would say some charting conditions I like to implement in my practice were missing, however the development team were able to customize and add them for me by time I started my subscription.
Paulette
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Akitu One was the best choice for my new Independent Dental Hygiene clinic
I am extremely happy with my choice of Akitu One as my dental management software for the start up of my new dental hygiene clinic. I initially chose Akitu One for their cloud-based feature and the clean, modern, organized display of their content and graphics. But I was pleasantly surprised with the overall ease of use of the software, such as scheduling, charting, billing and most importantly the clinical notes templates. I was able to easily create many specific templates that drastically reduced my overall documentation time. In addition, Akitu One's support team has been fantastic. [sensitive content hidden] is quick to respond and is always so helpful with any issues that I have had. Overall my experience with Akitu One has been excellent and I would highly recommend them to anyone looking for a modern, cloud-based, streamline dental management software.
PROScloud-based (I can access the software from anywhere); overall ease of use (very easy to learn and use); modern professional graphics (clear, organized in a not too busy or cluttered layout); ability to easily create personalized, specific clinical notes templates; great customer support (very quick with responses)
CONSability to 'move' through the perio chart from tooth to tooth is slow due to needing to click on each tooth with the mouse (ex: when I need to add BOP after having taking the probing measurements); no 'written' support material to reference on my own
Alyssa
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Easy to use, Time Saving Software
The overall experience has been great. The software is so easy to use, it took practically no time to pick up. The features help make day to day administration work flow smoothly. I love that the support is so responsive, they really helped in the beginning when I had a lot of questions.
PROSThe software itself was very easy to pickup and learn. The instant messaging feature is very convenient and useful when communicating with other staff members. In regards to billing I use the Akitu One Intelligence feature multiple times a day to ensure my invoices match with the explanation of benefits which has been a HUGE time saver. All of the settings were able to be customized to how our clinic functions, so it really felt like it was made for us.
CONSThe tech staff have been great regarding developing features that may be lacking. We requested some small changes to existing features and they were able to implement those to suite our clinics needs.
Reasons for switching to Akitu One
The software was not flexible. I had to call support frequently to correct information in the software that could not be changed once imputed. The support also had long wait times.
Hirak
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Best Canadian Software
It was Great experience with the team, [SENSITIVE CONTENT] Was amazing ready to help anytime, Co-operative.
PROSThis Is one of the best Software to the ease of the Dental team, easy To manage, easy to learn, would recommend this software should Give a try will work, Love the idea of cloud based software, operate from anywhere
CONSBilling Part is little bit tricky, need to make sure you are submitting right things No change of mistake, can not change once Billed, there should be something to change it for more conveniency of dental Office, Appointment part Needs a Small Update.
Reason for choosing Akitu One
Pricing and Cloud Based
Reasons for switching to Akitu One
Easy use and Quick to grab for new learners
Nancy
Medical Practice, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Dental Software Review
Akitu One has been great to work with. They have been attentive to any suggestions and always quick to assist when needed.
PROSI am just starting out my dental hygiene business but have been in private practice for many years using various dental software programs. Akitu One has been amazingly easy to use and did not require a whole lot of training. From inputing patients profiles, scheduling, charting, billing and running reports, the system does not require you to be tech savvy. Everything is clear and easy to understand. If I had any issues at all, they were simple fixes and customer service was quick to help when needed. Highly recommend Akitu One.
CONSNot having preset Dental History and Medical History forms available to have a quick start to the program.
Reason for choosing Akitu One
Ease of use and Cloud based
Reasons for switching to Akitu One
Maxident was difficult and complicated to use.
Melissa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Best decision about software yet
Complete Satisfaction
PROSI was really on the fence about the time and effort to switch. However with multiple practices it was impossible to get out current software to function at a level that was even passable. Akitu is cloud based and developed in Ontario so it was a no brainer for the legalities of our College needs.once the decision was made the process was so simple I wish I had done it long ago! The training walks you through all your little hurdles and helps you to become an expert in no time and it functions the way it is meant to!!! They are always taking our request into consideration and want to make it work for us in the clinic!
CONSOnce over the learning curv I really haven't found anything i cant live with in our clinics.
Reason for choosing Akitu One
The product you get for the cost is amazing and much better than any competitor, and because it was based in Canada so would take our regulations into consideration more.
Reasons for switching to Akitu One
never worked according to promise. expensive for little added value other than EDI
Kim
Hospital & Health Care, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Akitu One Review
So far, am pleased since moving from old dental software.
PROSModern, simple and easy to use. Very user friendly and icloud base helps a lot. Akitu One is always improving.
CONSA bit confused on where/who to contact for support. Have had issues reaching and resolving support when needed.
Reasons for switching to Akitu One
They were bought out by a different company
Colette
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Akituone team is excellent
Great so far, I have been using for just under one year now and will continue
PROSGood sales, service and support so far! system is intuitive and company takes into account the users input for improvements often
CONSNo problems yet! I have been satisfied with my use of the software. (Basic billing use so far)
Reason for choosing Akitu One
Input and satisfaction from others using the product
Chantal
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Happy User
Eugene is the heart of this company. He answers the phone promptly, is extremely knowledgeable and goes above and beyond to improve the software with every suggestion.
PROSEasy to use, visually appealing. Minimal training required for auxiliary staff.
CONSThere are lots of features that still need some improvement. But in the short time I have been using it a lot of those concerns have been quickly and easily addressed.
Reason for choosing Akitu One
Mostly cost and I like that it is Canadian.
Reasons for switching to Akitu One
looking for something that was more modern and integrative.
Kelly
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent program and customer service
Excellent customer service. Someone is always available to help and answer my questions. The program itself it easy to learn to use. The akitu team is constantly updating with new features for more improvements.
CONSThere are small features/algorithms that could be improved to improve ease of use. However, they are minor issues and the support team always addresses the issues quickly if we bring them up. Once again these minor issues reflect the good customer service/support I received as a client.
Reason for choosing Akitu One
affordable cost, more suitable for a small office like mine
adriann
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
User Friendly
super easy to use, user friendly & modern.
CONSi think the imaging could use some upgrading. Such as being able to expose x-rays without having to reset each time.
Jackie
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Best Customer Support
The software is very user-friendly and modern. I love the look. I also love the customer support-- they are prompt, thorough, and very kind. [sensitive content hidden] is amazing!
CONSI am still in the process of integrating my camera and x-ray software, but hopefully that will be completed soon!
Meghan
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Meghan
really good. customer service is great
PROSEasy features, user friendly, the two way text communication with clients.
CONShow you have to remake a missed apt from the broken apt lists
Reason for choosing Akitu One
i cloud based
janeen
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Dental Hygiene
User Friendly, information is often imported together
CONSThey need more pre-made forms. There are some but not enough