BlueIQ

RATING:

4.44

(25)

About BlueIQ

BlueIQ is a KPI dashboard that helps healthcare institutes streamline processes related to patient communication, employee performance tracking, revenue monitoring, and more from within a unified platform. It allows staff members to view daily scheduled appointments based on multiple criteria, such as patient name, case type, appointment time, provider name, and required procedure. BlueIQ enables team members to automatically send appointment confirmation emails and birthday messages to optimize patient show rates and overall engagement. It lets supervisors manage overhead expenses, monitor profits, and track team and employee goals based on organizational requirements. It allows employees to maintain a centralized database of patient details with information, such as ...

BlueIQ Pricing

BlueIQ offers single location and multi-location pricing with four tiers, BlueIQ Dash, BlueIQ Insights, BlueIQ Plus and BlueIQ Platinum.

Starting price: 

$149.00 per month

Free trial: 

Available

Free version: 

Not Available

BlueIQ customer communication
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BlueIQ Reviews

Overall Rating

4.44

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4.5

Showing 1 - 5 of 25 reviews

Brett

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2021

Understand your numbers easier

My experience has been great. It is easier to see who owes, who isn't scheduled, and what our stats are.

Pros

The dashboards are customizable, so I can place the numbers I look at the most in the places I will see them the easiest. Also, I can filter which stats go to which category, so the tracking is specific to my office. I can run reports in other programs to see these numbers, but BlueIQ saves me time by already having the data ready in an easy to understand format

Cons

I don't like that on the app I can only see daily or monthly stats. I would like the option to see weekly or yearly there as well. Also, I wish the product would let me choose quarterly stats or a customized date range. Sometimes we want to see numbers for other time frames, and there doesn't seem to be the ability to do so.

Response from BlueIQ

Hello Dr. Brett, Thank you for your kind review! We LOVE that you are a part of the BlueIQ Nation. Its great to hear that you are enjoying BlueIQ's data customization. We really appreciate your detailed review and the fact that you are saving time and money with BlueIQ. We do have custom time frames for your stats please reach out to support@getblueiq.com so they can show you how its done. Thank you also for your feedback and highlighting where we can do better. I'm pleased to inform you that we are rolling out a new mobile app very soon that has the options you are wanting. We will keep you posted so you will know first hand when it is finalized and ready to go. Thanks again.

Replied December 2021

Sam

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2021

Blue IQ Rocks

It has been great. It has helped me gain control of practice data and learn to improve our processes and easily see how the practice is doing in one place. And I no longer have to spend long hours doing data entry or having staff spend hours doing data entry- it pulls directly from the software we use.

Pros

This is a great piece of data analytic software that allows you to easily track your data and progress across multiple platforms in one place. It connects with google, facebook, quickbooks and your EMR to allow you to track all kinds of critical data for your practice. This is a must have for individual clinic owners.

Cons

I'd love to see them to continue to add compatibility with other programs and platforms. I'd also like to see their mobile app become as powerful as the desktop app. But really no complaints with this software.

Response from BlueIQ

Hello Dr. Sam, Thank you for the wonderful review and for taking the time to share your feedback with BlueIQ. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. I am pleased to let you know that we are building more connections, we are releasing our Eclipse and ChiroCat connection soon, we also have Genesis and ChiroTouch. Plus we are releasing a new mobile app with the powerful features of the desktop like you are requesting. We will let you know as soon as its available. Thanks for being a valued member of the BlueIQ Nation!

Replied December 2021

meg

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

November 2021

Unable to Customize

Set-up was easy, but having team members who aren't tech savvy use it on a daily or even weekly basis was a struggle. The platform is easy to navigate if you are adaptable with new software, otherwise, it takes a lot of training. Team was pleasant enough, but weren't able to correct the number discrepancies.

Pros

Liked how the software pointed out active patients, patients coming in with family members needing to visit, money left on the table, and stats for each provider.

Cons

The numbers from BlueIQ did not match the system numbers. The daily, weekly, monthly, yearly production and collection numbers were never accurate and for that reason, I was unable to continue use of BlueIQ. At the price point, it wasn't something I was able to overlook.

Reasons for switching to BlueIQ

Actually added BlueIQ to my other softwares rather than switch to and terminate usage of the others.

Response from BlueIQ

Hi Dr. Meg. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service with data precision and we would like to make things right. Please give us a call at 801-683-0859 to determine how we can provide you with a solution. We value our customers' opinions and would like to thank you for bringing this to our attention. We have invested a tremendous amount of resources and now have 99% data accuracy. Please schedule with our support team to do a data precision call and we will make sure your data matches up! Thanks for being a part of the BlueIQ Nation.

Replied December 2021

Larni

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

November 2021

Good starting point, improvements required.

Overall experience is quite good as the program does track statistics which would otherwise be difficult/time consuming. Customer service is slow to respond and we often have to re-ask the same question. We have been told things are "being looked into" and then never hear back. The trainer, [SENSITIVE CONTENT] (I think), is very good!

Pros

The features that we use regularly are the Weekly Reports with data such as rebooking percentage, show percentage and patient visits numbers. These are helpful as a snapshot into how the previous week went and to ensure the statistics are trending in the right direction.

Cons

The settings are rigid which makes it difficult to track long term statistics (patient still on care 30-, 60-, 90 days +) when the patient is seeing more than one chiropractor. Retention type statistics are difficult to manually track and it would be good to see this data presented differently in order to really gain a benefit from monitoring this statistic.

Response from BlueIQ

Hi Larni! Thank you so much for being a part of the BlueIQ Nation. First of all, thank you for sharing your feedback with uswe really value your input and flagging up areas where we can further improve. I'm so happy to hear that our trainers were able to help you and you had a good experience. We add new metrics and features as quickly as we can and are always innovating. Since BlueIQ is an add on to your EHR/PMS some things can't be tracked if your EHR doesn't have the data that we can pull from. I apologize that our customer service has been slow to respond when you needed help. Please reach out to me personally through our website chat if that ever happens again. In the future you should get responses to your support needs in 24 hours or less. Email support@getblueiq.com or call our team at 801-683-0859. Thank you again for being a valued member of our BlueIQ nation.

Replied December 2021

Jerod

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2021

Helps Keep Our Team On Track

Overall pleased with our experience with BlueIQ. It has been a good tool for keeping our team on track. We are tracking growth and building towards better systems to ensure and prepare for future growth. BlueIQ is a major part of that planning and preparation.

Pros

Simple Interface. Easy to Set Up. Good Integration with Chirotouch and other software. Data is clear and charts and diagrams make it easy to track. Deep diving into data is simple.

Cons

"Training" is less nuts and bolts and more inspirational and motivational. Limited in some data tracking in Chirotouch integration. (i.e. Patient Information tracking)

Response from BlueIQ

Hi Dr. Jerod. Thank you for being a part of the BlueIQ Nation! We are so happy to hear that we can help your team stay on track. Thank you so much for taking the time to share your thoughts. We would love to help you with higher-level training where you can get very personalized practice growth. Check out www.blueiqchiro.com/grow. Get your Chiropractic MBA, Master the Business side of your practice. Get Control of your numbers. Plus Get FREE Access to our brand new Two Way Texting Feature. Go from where you are now to where you want to be. As a way of saying thanks for leaving this review reach out any time to our support team for further training or if you have any questions with your dashboards. Email success@getblueiq.com. Thanks again!

Replied December 2021

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