About Carestream Dental

Carestream Dental’s commitment is to provide the software, the technology, the data, the analytics and the expertise to seamlessly connect every aspect of today’s dental business.

Carestream Dental has practice management solutions for general practice dental, orthodontists and oral surgeons. Read below to learn about each of these feature-rich platforms.

General Dentistry: PracticeWorks and SoftDent

PracticeWorks Easily access all your patient information with PracticeWorks. PracticeWorks helps make your office more efficient, productive and successful by simplifying routine tasks, improving office communication and making information more accessible with fully automated and customizable tools. Full integration with digital imaging means easy acce...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

60 Reviews of Carestream Dental

Average User Ratings

Overall

2.9 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(10)

10

3 stars

(8)

8

2 stars

(6)

6

1 stars

(21)

21

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 60 results

November 2020

User Profile Picture

Kevin from Lawrence

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2020

Easy to use

Very good- I learn something new with the software weekly.

Pros

My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Cons

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.

February 2021

Briana from Swiatowicz Dental Associates

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2021

CS SoftDent Dental Software

Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

Pros

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Cons

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.

Reasons for Choosing Carestream Dental

We were not involved at the the time of purchase, but I'm sure at the time CS SoftDent was the best software out there.

October 2017

Brandon from Aponia Dental

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

October 2017

Blast from the past Dental imaging software

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros

The software carried us through for the past 10 years. Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP? Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network. Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems. So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

December 2017

Alicia from Dentist Office

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

December 2017

Poor customer service

Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

May 2020

Spencer from Wayne Joseph DDS

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2020

The worst software and company

I wholeheartedly agree with with every negative comment made about this company. I was getting by just fine using a practice management software that was a fraction of the cost of Orthotrac but I allowed myself to foolishly be sold on Orthotrac thinking because it was made by a large corporation that the product and customer service would be better, I was wrong on both accounts .Orthotrac cloud is nothing like what is advertised. You cannot simply just log on from any device anywhere as promised you actually have download program on every device you wish to long on with and even then you can only log on a certain number of dedicated devices and if you try to use a new device you risk functionality loss. Their goal in not living up to their claim of any device anywhere is to upsell its customers on buying additional usernames which depending on who you talk with varies from $45 to $90 for each username on top of the monthly exorbitant monthly fee and other additional addons for eservices. Lastly,The customer service is the worst I have ever dealt with in any industry. NO ONE RETURNS YOUR CALLS so if you have any issue you are S.O.L.

Pros

There is really nothing I like about the software. It isn't that easy to use and the support is terrible

Cons

The imaging and practice management software aren't that functional and is integrated poorly.

Reasons for Choosing Carestream Dental

I sold on the idea of a one stop solution for my equipment and software. I now realize that company that attempts to do everything does so poorly.

Reasons for Switching to Carestream Dental

I thought Carestream would be better but I was wrong.