Carestream Dental Software


Carestream Dental is a cloud-based dental solution that provides imaging equipment, CAD/CAM systems and software and practice management solutions to dental and oral health professionals. It enables users to automate tasks related to insurance claims, payment processing and patient reminders and offers integration with digital imaging.

CS PracticeWorks includes line item accounting that tracks payments from payer to individual charge. ePostings manages the process of receiving and posting reimbursements from insurance carriers.

CS OrthoTrac prioritizes daily to-do lists and identifies action items with recommended solutions. The scheduling feature offers drag-and-drop functionality and the ability to manage schedules across multiple locations, chairs and time slots. The Smart Call Module identifies callers over the phone and pulls up their relevant charts for improved patient communication.

CS WinOMS offers medical and dental insurance billing with automatic cross-coding to scheduling and referral management. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically.

Support is available via phone and email.

Care management platform
Care management platform

Care management platform

CS OrthoTrac

CS OrthoTrac

CS WinOMS

CS WinOMS

CS PracticeWorks

CS PracticeWorks

CS SoftDent

CS SoftDent

Supported Operating System(s):

Web browser (OS agnostic)



38 Reviews of Carestream Dental

Overall rating

2.5 / 5 stars

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Showing 1 - 20 of 38 reviews

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Matthew from Riverview Cosmetic Dentistry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Untruthful, Poor customer support, DOES NOT INTEGRATE WITH DEXIS!!

Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent! Please feel free to call me to find out more about my experience with this program if you would like!

Pros

Long time users of Softdent with few problems, but the latest update does not allow the program to integrate and they claim that they can do nothing about the issue.

Cons

We have used Softdent for more than 10 years and have been "alright" with the program. The latest update that we downloaded caused the program to no longer integrate with Dexis which it always has and they claim that it will. The update had been out for 6 months but at first they claimed that we were the only office that they had had this glitch with. 3 weeks later they have admitted that the program will not integrate with Dexis and they can not fix the issue even though every update for the last ten years has integrated with Dexis. They state they will not help any more with this issue.

Review Source: Capterra

Shawn from Shawn Cohen DDS PLLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Terrible Software and terrible tech-support

Pros

none. its use to be good, and over the years, the updates have completely corrupted the program and they refuse or are unable to debug it.

Cons

I own it for last 10 years and my prztice has come to a halt due to this faulty, buggy software

Review Source: Capterra

Evan from Health, Wellness & Fitness

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Functional but glitchy

Once you get to support it has always been fast an efficient. Getting to the right person though ..... can sometimes be a nightmare of being transfered multiple times

Pros

Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

Cons

Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

Review Source: Capterra

Martha from Transcona Dental Centre

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

easy to use imaging system

the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out.

Pros

Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you.

Cons

We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that.

Review Source: Capterra

sarah from Paul K Shivers DDS

Ease-of-use

Value for money

Customer support

Functionality

August 2018

customer service is not the best, long hold times for support

Pros

there is really nothing about this software that i like that isn't available with all the other software out there.

Cons

the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team

Review Source: Capterra

Catherine from Perih Orthodonics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Imaging quality great and easy to use!

Great quality imaging!

Pros

The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize!

Cons

I would like comparison photos to expand larger and exporting photos without having to make them PDF files.

Review Source: Capterra

Sara from Dental Practice

Specialty:  General dentistry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Garbage!!!!!

DO NOT BUY IT!!!!!!! Spend your money wisely. Get Eagle Soft or Dentrix. Stay away from this outdated system. I am switching ASAP!!!!!!!!

Pros

None!!!
It was what I could afford at the time, but I am not recommending it to anybody.
Not user friendly.
Slow, outdated, tech support is costly for almost nothing

Cons

Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc.
Costumer Service is horrendous!!!
They take forever to answer the call.
They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky.
System is not user friendly at all.
When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price.
My contract is indefinite. Is yours?
If you want to cancel, there will be a penalty charge.
Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved.
Absolute “Garbage”!!!!!!!

Review Source

Jodi from Neponset Valley Oral Surgery

Ease-of-use

Value for money

Customer support

Functionality

June 2018

CS Imaging has been helpful

The software allows me to print out xrays in an efficient way for both myself and the Doctor. It allows for pertinent information to be printed out with the image that helps everyone working.

Pros

My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it.

Cons

My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough.

Review Source: Capterra

Nancy from Staley Dental Arts

Specialty:  General dentistry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

CareStream

Pros

IT support is wonderful. Every time the office has had any problem with any IT problems, every person I have spoken with has been wonderfully patient and knowledgeable.

Cons

Seems to be pretty pricey to have to keep up with all updates. Not impressed with the cost of keeping software updated.

Review Source
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Softdent is a sinking ship, horrible support and myriad problems.

Pros

This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right).

Cons

Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems.

Review Source: Capterra

Mariah from Lifetime Dental of Millersville

Specialty:  Other specialty

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

March 2018

Carestream Dental Imaging Software

Pros

The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems.

Cons

There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Carestream is a great program for viewing images.

Pros

I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty.

Cons

To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive.

Review Source: Capterra

ben from rockwall pediatric dentistry

Specialty:  Pediatric dentistry

Number of employees:  11-50 employees

Ease-of-use

Functionality

March 2018

the most unreliable poorly constructed digital sensors.

Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance.

Pros

not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it.

Cons

to big - other products much better in design
replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor?

Review Source

Claudia from NVOMS

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

I love that it's easy to learn and very practical.

Pros

I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

Cons

what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

Review Source: Capterra

Harold from Private Practice

Specialty:  Orthodontics

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

The Benchmark for Orthodontic Software

I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Pros

We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

Review Source

Tracy from Brar Family Dentistry

Specialty:  General dentistry

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

February 2018

Great

Pros

Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

Cons

I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

Review Source

Luz from Ahh Dental PC

Specialty:  General dentistry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Terrible

Do not buy it!

Cons

The interface is cumbersome and counter intuitive. The graphics are mediocre and makes you feel like you are using one of those software developed in the 90's. Very hard to configure thing and find your way around. Inefficient

Review Source

Matt from Matthew T. Daly, DMD

Specialty:  General dentistry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Look elsewhere

Pros

There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

Cons

The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

Review Source

Alyssa from Norge Dental Center

Ease-of-use

Value for money

Customer support

Functionality

January 2018

This was an ok software for the size of practice I worked at

Pros

There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly

Cons

It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some.

Review Source: Capterra

Alicia from Dentist Office

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Poor customer service

Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

Review Source: Capterra

Displaying 1 - 20 of 38 reviews