Carestream Dental Software


Carestream Dental is a cloud-based dental solution that provides imaging equipment, CAD/CAM systems and software and practice management solutions to dental and oral health professionals. It enables users to automate tasks related to insurance claims, payment processing and patient reminders and offers integration with digital imaging.

CS PracticeWorks includes line item accounting that tracks payments from payer to individual charge. ePostings manages the process of receiving and posting reimbursements from insurance carriers.

CS OrthoTrac prioritizes daily to-do lists and identifies action items with recommended solutions. The scheduling feature offers drag-and-drop functionality and the ability to manage schedules across multiple locations, chairs and time slots. The Smart Call Module identifies callers over the phone and pulls up their relevant charts for improved patient communication.

CS WinOMS offers medical and dental insurance billing with automatic cross-coding to scheduling and referral management. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically.

Support is available via phone and email.



41 Reviews of Carestream Dental

Overall rating

2.73 / 5 stars

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Showing 1 - 20 of 41 reviews

January 2019

Nancy from Staley Dental Arts

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

X-rays

Pros

I think the customer support is outstanding, they will walk/talk you through any problem you may have. If that doesn't work, they'll remote in and get it figured out for you. Great group of people.

Cons

Recently had to get a new sensor and it had to be installed by third party that does it for offices. First thing I was told was this would not be simple, because it never is with Carestream. They were correct. Thought it was done, wasn't, and turned around and came back before getting far away. Thought it was done again because Carestream had them go through the server. Didn't work for all computers. Install is coming back again so all computers can access the program. It's not a bad program, it's just not a great one.

December 2018

Jerold from self

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Carestream WinOms

Kodak product origionally-- high priced-- they sold it to care stream at a premium.

Pros

Specialty targeted---Maxillofacial surgery--- production summaries are good to see if you are on track

Cons

Learning curvequite steep to be proficient-- very specific
production summaries are too deep --- too many steps to see daily $

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

My favorite dental software

My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn.

Pros

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

Cons

Sometimes it throws error codes that prevent you from saving a patient chart.

November 2018

kristi from Hospital & Health Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

CS Imaging is the best

I am able to diagnosis issue's with patient's dental needs more than I can with a regular x-ray.

Pros

I like how easy the software is to use. If i need to change the contrast of an image it guides you step by step. It is also to easy to take an image.

Cons

Software is wonderful. there is nothing i did not like.

September 2018

Matthew from Riverview Cosmetic Dentistry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

Untruthful, Poor customer support, DOES NOT INTEGRATE WITH DEXIS!!

Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent! Please feel free to call me to find out more about my experience with this program if you would like!

Pros

Long time users of Softdent with few problems, but the latest update does not allow the program to integrate and they claim that they can do nothing about the issue.

Cons

We have used Softdent for more than 10 years and have been "alright" with the program. The latest update that we downloaded caused the program to no longer integrate with Dexis which it always has and they claim that it will. The update had been out for 6 months but at first they claimed that we were the only office that they had had this glitch with. 3 weeks later they have admitted that the program will not integrate with Dexis and they can not fix the issue even though every update for the last ten years has integrated with Dexis. They state they will not help any more with this issue.

August 2018

Shawn from Shawn Cohen DDS PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2018

Terrible Software and terrible tech-support

Pros

none. its use to be good, and over the years, the updates have completely corrupted the program and they refuse or are unable to debug it.

Cons

I own it for last 10 years and my prztice has come to a halt due to this faulty, buggy software

August 2018

Evan from Health, Wellness & Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Functional but glitchy

Once you get to support it has always been fast an efficient. Getting to the right person though ..... can sometimes be a nightmare of being transfered multiple times

Pros

Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

Cons

Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

August 2018

Martha from Transcona Dental Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

easy to use imaging system

the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out.

Pros

Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you.

Cons

We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that.

August 2018

sarah from Paul K Shivers DDS

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2018

customer service is not the best, long hold times for support

Pros

there is really nothing about this software that i like that isn't available with all the other software out there.

Cons

the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team

July 2018

Catherine from Perih Orthodonics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Imaging quality great and easy to use!

Great quality imaging!

Pros

The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize!

Cons

I would like comparison photos to expand larger and exporting photos without having to make them PDF files.

July 2018

Sara from Dental Practice

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Garbage!!!!!

DO NOT BUY IT!!!!!!! Spend your money wisely. Get Eagle Soft or Dentrix. Stay away from this outdated system. I am switching ASAP!!!!!!!!

Pros

None!!!
It was what I could afford at the time, but I am not recommending it to anybody.
Not user friendly.
Slow, outdated, tech support is costly for almost nothing

Cons

Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc.
Costumer Service is horrendous!!!
They take forever to answer the call.
They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky.
System is not user friendly at all.
When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price.
My contract is indefinite. Is yours?
If you want to cancel, there will be a penalty charge.
Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved.
Absolute “Garbage”!!!!!!!

June 2018

Jodi from Neponset Valley Oral Surgery

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

CS Imaging has been helpful

The software allows me to print out xrays in an efficient way for both myself and the Doctor. It allows for pertinent information to be printed out with the image that helps everyone working.

Pros

My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it.

Cons

My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

May 2018

Softdent is a sinking ship, horrible support and myriad problems.

Pros

This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right).

Cons

Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems.

March 2018

Mariah from Lifetime Dental of Millersville

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Carestream Dental Imaging Software

Pros

The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems.

Cons

There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Carestream is a great program for viewing images.

Pros

I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty.

Cons

To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive.

March 2018

ben from rockwall pediatric dentistry

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

March 2018

the most unreliable poorly constructed digital sensors.

Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance.

Pros

not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it.

Cons

to big - other products much better in design
replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor?

March 2018

Claudia from NVOMS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

I love that it's easy to learn and very practical.

Pros

I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

Cons

what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

February 2018

Harold from Private Practice

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

The Benchmark for Orthodontic Software

I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Pros

We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

February 2018

Tracy from Brar Family Dentistry

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Great

Pros

Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

Cons

I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

February 2018

Luz from Ahh Dental PC

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

February 2018

Terrible

Do not buy it!

Cons

The interface is cumbersome and counter intuitive. The graphics are mediocre and makes you feel like you are using one of those software developed in the 90's. Very hard to configure thing and find your way around. Inefficient