Very good- I learn something new with the software weekly.

My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.

Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

The software carried us through for the past 10 years. Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP? Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network. Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems. So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

Overall I think the software is very practical. It's right to the point, no fancy extra's. It was super easy to learn and to train other teammates. We use this software everyday so it is a key component to our everyday tasks.

I love how the clipboard and attachments are easily accessible by just right clicking on a patient's appointment. I also like how Carestream support is one phone call away. The reps always help with any concern or question I may have.

I don't like how it takes so many steps to leave a note on a patient's chart. As scheduling coordinator I like to leave notes about every call I take but this software makes that difficult and time consuming.