Carestream Dental Software


 

Carestream Dental has been helping dental practices deliver advanced care for over a century. During that time, they have developed their products to improve workflow and increase efficiency. With a portfolio of specialty-specific solutions aimed at orthodontists and maxillofacial surgeons, Carestream Dental’s goal is to give oral health professionals the tools they need to make faster diagnoses and spend more time with their patients. 

SoftDent is a full practice management suite that automates daily office tasks for general dentists. For the past 25 years, SoftDent has improved the system to meet changing needs of the industry. Their latest release of SoftDent adds their most advanced scheduler yet. PracticeWorks is another practice management system for general dentistry. Robust and intuitive, it was designed to focus on automation and centers around the scheduler.

OrthoTrac was the first orthodontic practice management software of its kind to be introduced to the industry 30 years ago. Since then, Carestream Dental has added and refined the solution's customizable features to allow for information to be more accessible and increase productivity in the office. 

More than 5,000 oral and maxillofacial surgeons are benefitting from WinOMS software. WinOMS was developed using feedback from OMS practices to more effectively streamline office processes. The EMR-Elite add-on captures clinical notes and eliminates the need for paper charts. 

From general dentists to oral and maxillofacial surgeons, Carestream Dental has a solution that will maximize efficiency in your practice. Their products are scalable and can accommodate single and multi-office practices. Dental professionals in the market for a new practice management solution should shortlist  products for review.

 

Carestream Dental - Prescription drug list
 
  • Carestream Dental - Prescription drug list
    Prescription drug list
  • Carestream Dental - Calendar
    Calendar
  • Carestream Dental - EMR
    EMR
  • Carestream Dental - Images
    Images
Supported Operating System(s):
Windows 8

18 Reviews of Carestream Dental

 

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Software Advice Reviews (14)
More Reviews (4)

Showing 1-14 of 14

liane from Blackford dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Carestream Images

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Does provide great quality images for review and to show dental issues to the pt. and insurance companies

Cons

customer service is not that great. Have called a few times and they always seem to push off issues to other companies

Review Source
 
 

Vicki from Des Moines Pediatric Dental Center
Specialty: Pediatric dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Look for a different software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

There have been a few good support people.

Cons

Support, I think many work from home, need to request Level 2 tech, I don't have time for level one trying to figure things out. Software is extremely slow so as our practice grew it had become extremely frustrating, we then added the Faircom server to speed up process which it did HOWEVER Faircom is a glass slipper and CRASHES if it isn't perfect conditions. We need to replace our 2012 server but we have to replace with another 2012 because Softdent isn't compatible with the most recent server! We also use E-forms on the iPads we just did an update on iPads to 11 and now eforms no longer work because it isn't compatible, I am told they are working on it... seems to me the developers would be forward thinking on development and not a step behind. Time to move out of the dinosaur age. After struggling with this for 14 years we are looking for a change.

Review Source
 
 

Linda from Artistic Smiles of Tampa Bay
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The worse software for a dental practice I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can't think of a thing. It is not user friendly at all. There are so many steps involved in even the easiest of tasks.

Cons

Where do I begin? It's not Dentrix or Eaglesoft. To get training is so overpriced that I am having to learn on my own and it is just not a system that is useful.

Review Source
 
 

German from TDHC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Useless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Crashes at least once a day, trying to get a solution and guess what? Useless. I will be able to give cons when the situation is fixed meanwhile this program is just a disaster.

Review Source
 
 

Brandon from Aponia Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Blast from the past Dental imaging software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros

The software carried us through for the past 10 years.
Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP?
Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network.
Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system
When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems.
So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

Review Source
 
 

Ben from Red Bank Smiles
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Working with Softdent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't wait till Softdent rolls out its new iteration.

Pros

It's the 2nd best software I have used, behind Dentrix. The support team is great, and it was easy for my team to use to make patient appointments and write clinical notes.

Cons

The system is outdated. It is not intuitive. I am a millennial/Gen X, and am used to tech that is simple and easy to use.

Review Source
 
 

Julie from Stelly Family Dentistry
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Slowest Program ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very user friendly now, however we are wanting to go chartless and it doesn't seem like it will be very efficient program to use once we do.

Cons

It is the SLOWEST program EVER with the spinning circle of death anytime you try and complete a patient.

 
 

Oscar from Dental Del valle
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No warranty on products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After buying expensive scanner, it stopped working after a year and a half and no maintanance plan is available , no extended warranty available for purchase. I have to pay for another few years for a intraoral scanner that can't be fixed

Pros

Easy to use, no power needed, light weight, no tower attached, you can use it in every compatible computer.

Cons

No warranty and products don't last. No maintanance program offered, no extensive warranty offered. Needs compatible computers

 
 

Sarah from Mesa Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One of the best!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Care stream is my go to software for beautiful images. You can see the the entire mouth of the patient very clearly. Easy to use and affordable!

 
 

Shafaq from Elite Care Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst customer service and worst sales rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have encountered nothing but frustration and lCk of communication I bought a 6200 sensor that didn't work because they never sent the CD that should come with it after waited for over a month for it to arrive and it didn't I decided to send it ack but they won't return it Scott Cooper even failed to give me a copy of my contract I bought CS 8100 also never the less very poor customer service

Pros

No pros

Cons

Very poor customer service lack of manners of sales rep Scott Cooper

 
 

Robert from Orta Oral Surgery
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

TERRIBLE SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an Oral Surgery office and went live with WinOMS on December of 2016 after using Windent for 17 years. Our experience with Customer Support has been terrible! Wait times to get to a Level 1 tech can take upwards of 30 minutes on average, to as much as an hour, and generally requires them to "escalate" the call to a Level 2 tech because they do not have the ability to solve the problem. The Level 2 techs are not available to the calling customer but rather are reached by the Level 1 tech via emailing only. If you are confused, wait, there's more! Once your issue is raised to a level 2 tech it can take an undetermined amount of time for them to solve your problem, requiring you to call back just to see where you stand with a resolution. Had I known this would never have purchased this system. STAY CLEAR OF THIS COMPANY!! YOU'VE BEEN WARNED!!

Pros

NOTHING

Cons

EVERYTHING

Advice to Others

STAY CLEAR OF THIS COMPANY

 
 

gary from DENTAL OFFICE
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

HORRIBLE OR NO SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

COMPANY HAS NO SUPPORT, WAITING TIME 30 MIN TO 1 HOUR AND MORE, STAY AWAY.

Cons

SUPPORT IS HORRIBLE.

Advice to Others

DON'T BUY IT.

 
 

Juli from Juli Young, DMD, PC
Specialty: General dentistry

August 2016

August 2016

Review of Softdent Practice Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I am familiar enough with it to navigate through the software with ease

Likes Least

The software is incredibly SLOW. I recently updated all of my computers and server in the office and despite this, the program is painfully slow. If I could only get back the time I've spent watching that darn blue circle go around and around! The IT guy tells me that it has nothing to with my computers or server, it is the software. He does IT work for quite a few dental offices and tells me that he wouldn't recommend anybody purchase the software. He says it may have been a good product 8 years ago, but now there is much better, faster, more user friendly dental software on the market. FYI, this software came with an existing practice that I purchased. I wouldn't have chosen this software myself.

Recommendations

Do your homework and find a software that is USER FRIENDLY is fast.

 
 

Harold from Gentle Touch Dental Care
Specialty: General dentistry

April 2016

April 2016

Support is getting worse and worse

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

At the time I switched to Softdent I was using a Dos based program that was purchased by Softdent. Only Softdent would guarantee the transfer of my records from the old program. The price was good at that time

Likes Least

Support has gotten worse and worse. There are long wait times for support. Their accounts receivable department hounds you if you are a day late with their payment. Sales promised me not to bill me for e-prescribing until I used the program , then started billing me with no notice even though I have never used their e-prescribing module.

Recommendations

Stay away. It looks like the company is trying to cut expenses by cutting back on support.

 
 
 
Showing 1-4 of 4

Alicia from Dentist Office

December 2017

December 2017

Poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

Review Source: Capterra
 

Donna from Bright Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Inefficient program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software does not support multi-tasking, always have to back out of what I'm doing in order to get to another area of the program. Multiple people cannot access the patients chart at the same time. Old & outdated look & functionality.

Pros

Used it for many years so I am familiar

Cons

Lack of updates and poor customer experience,

Review Source: Capterra
 

Bryan from Farmington Family Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Absolute Horrible Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Pros

Pretty marketing pictures

Cons

Everything. It doesn't work Period!

Advice to Others

Stay away

Review Source: Capterra
 

anon from Dental Practice.

October 2016

October 2016

Do not buy this "software"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Softdent is a horribly broken non functional pile of garbage. We have used this program for years now, it has never worked correctly and breaks on a weekly(sometimes daily basis) the fix is always to reindex the database which takes 3 hours in the middle of the day where no one can use the software. It has been like this for two years with us having to go down at least once a week to "fix the database" we have tried moving to a new network and new server entirely but the problems persist. Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all. This program is not even close to ready for production and their support is a huge embarrassing joke. I will be surprised if the company even exists in a year.

Pros

I like the box it comes in and the "features" it is advertised as having.

Cons

It break constantly just for like no reason and support acts like that is normal. It is like if you bought a new car and it broke down every day and the dealer said "well you drove it faster than 15 miles an hour so that is really on you"

Advice to Others

Do not buy it for any reason and if anyone suggests it to you you should punch them in the face.

Review Source: Capterra