Carestream Dental software


38 reviews(2.5/5)
38 reviews(2.5/5)

Carestream Dental is a cloud-based dental solution that provides imaging equipment, CAD/CAM systems and software and practice management solutions to dental and oral health professionals. It enables users to automate tasks related to insurance claims, payment processing and patient reminders and offers integration with digital imaging.

CS PracticeWorks includes line item accounting that tracks payments from payer to individual charge. ePostings manages the process of receiving and posting reimbursements from insurance carriers.

CS OrthoTrac prioritizes daily to-do lists and identifies action items with recommended solutions. The scheduling feature offers drag-and-drop functionality and the ability to manage schedules across multiple locations, chairs and time slots. The Smart Call Module identifies callers over the phone and pulls up their relevant charts for improved patient communication.

CS WinOMS offers medical and dental insurance billing with automatic cross-coding to scheduling and referral management. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically.

Support is available via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of Carestream Dental

Showing 1 - 20 of 38

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  • Matthew from Riverview Cosmetic Dentistry

    Number of employees: 11-50 employees

    September 2018

    Untruthful, Poor customer support, DOES NOT INTEGRATE WITH DEXIS!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent! Please feel free to call me to find out more about my experience with this program if you would like!

    Pros

    Long time users of Softdent with few problems, but the latest update does not allow the program to integrate and they claim that they can do nothing about the issue.

    Cons

    We have used Softdent for more than 10 years and have been "alright" with the program. The latest update that we downloaded caused the program to no longer integrate with Dexis which it always has and they claim that it will. The update had been out for 6 months but at first they claimed that we were the only office that they had had this glitch with. 3 weeks later they have admitted that the program will not integrate with Dexis and they can not fix the issue even though every update for the last ten years has integrated with Dexis. They state they will not help any more with this issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shawn from Shawn Cohen DDS PLLC

    Number of employees: 2-10 employees

    August 2018

    Terrible Software and terrible tech-support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    none. its use to be good, and over the years, the updates have completely corrupted the program and they refuse or are unable to debug it.

    Cons

    I own it for last 10 years and my prztice has come to a halt due to this faulty, buggy software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Evan from Health, Wellness & Fitness

    Number of employees: 2-10 employees

    August 2018

    Functional but glitchy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Once you get to support it has always been fast an efficient. Getting to the right person though ..... can sometimes be a nightmare of being transfered multiple times

    Pros

    Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

    Cons

    Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Martha from Transcona Dental Centre

    Number of employees: 11-50 employees

    August 2018

    easy to use imaging system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out.

    Pros

    Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you.

    Cons

    We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • sarah from Paul K Shivers DDS

    August 2018

    customer service is not the best, long hold times for support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    there is really nothing about this software that i like that isn't available with all the other software out there.

    Cons

    the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Catherine from Perih Orthodonics

    Number of employees: 2-10 employees

    July 2018

    Imaging quality great and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great quality imaging!

    Pros

    The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize!

    Cons

    I would like comparison photos to expand larger and exporting photos without having to make them PDF files.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sara from Dental Practice

    Specialty: General dentistry

    Number of employees: 2-10 employees

    July 2018

    Garbage!!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DO NOT BUY IT!!!!!!! Spend your money wisely. Get Eagle Soft or Dentrix. Stay away from this outdated system. I am switching ASAP!!!!!!!!

    Pros

    None!!!
    It was what I could afford at the time, but I am not recommending it to anybody.
    Not user friendly.
    Slow, outdated, tech support is costly for almost nothing

    Cons

    Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc.
    Costumer Service is horrendous!!!
    They take forever to answer the call.
    They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky.
    System is not user friendly at all.
    When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price.
    My contract is indefinite. Is yours?
    If you want to cancel, there will be a penalty charge.
    Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved.
    Absolute “Garbage”!!!!!!!

    This review was submitted organically. No incentive was offered
    Review Source
  • Jodi from Neponset Valley Oral Surgery

    June 2018

    CS Imaging has been helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software allows me to print out xrays in an efficient way for both myself and the Doctor. It allows for pertinent information to be printed out with the image that helps everyone working.

    Pros

    My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it.

    Cons

    My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nancy from Staley Dental Arts

    Specialty: General dentistry

    Number of employees: 2-10 employees

    May 2018

    CareStream

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    IT support is wonderful. Every time the office has had any problem with any IT problems, every person I have spoken with has been wonderfully patient and knowledgeable.

    Cons

    Seems to be pretty pricey to have to keep up with all updates. Not impressed with the cost of keeping software updated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    Softdent is a sinking ship, horrible support and myriad problems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right).

    Cons

    Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mariah from Lifetime Dental of Millersville

    Specialty: Other specialty

    Number of employees: 51-200 employees

    March 2018

    Carestream Dental Imaging Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems.

    Cons

    There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    March 2018

    Carestream is a great program for viewing images.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty.

    Cons

    To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • ben from rockwall pediatric dentistry

    Specialty: Pediatric dentistry

    Number of employees: 11-50 employees

    March 2018

    the most unreliable poorly constructed digital sensors.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance.

    Pros

    not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it.

    Cons

    to big - other products much better in design
    replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor?

    This review was submitted organically. No incentive was offered
    Review Source
  • Claudia from NVOMS

    Number of employees: 11-50 employees

    March 2018

    Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love that it's easy to learn and very practical.

    Pros

    I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

    Cons

    what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Harold from Private Practice

    Specialty: Orthodontics

    Number of employees: 11-50 employees

    February 2018

    The Benchmark for Orthodontic Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

    Pros

    We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tracy from Brar Family Dentistry

    Specialty: General dentistry

    Number of employees: 11-50 employees

    February 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

    Cons

    I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Luz from Ahh Dental PC

    Specialty: General dentistry

    Number of employees: 2-10 employees

    February 2018

    Terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Do not buy it!

    Cons

    The interface is cumbersome and counter intuitive. The graphics are mediocre and makes you feel like you are using one of those software developed in the 90's. Very hard to configure thing and find your way around. Inefficient

    This review was submitted organically. No incentive was offered
    Review Source
  • Matt from Matthew T. Daly, DMD

    Specialty: General dentistry

    Number of employees: 2-10 employees

    January 2018

    Look elsewhere

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

    Cons

    The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alyssa from Norge Dental Center

    January 2018

    This was an ok software for the size of practice I worked at

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly

    Cons

    It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alicia from Dentist Office

    December 2017

    Poor customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

    Cons

    Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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