Glitchy - sometimes the image is lost between the server and the workstation.

Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in  Texas at the Natural summit in 2019.

Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work.

I only started using Softdent due to taking over a practice that had it in place. I immediately worked towards switching to another software after realizing only days later how bad it was.

Softdent is a newer software to me but it has been quite easy to learn and use.

Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent.

I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software.

For example, the intraoral cameras, digital xray sensors, and CT scanner made by Carestream integrate so well with SoftDent and I use them daily on nearly every patient.

The perk I truly enjoy the most is being able to have quick buttons to access information very quickly.

If settings arent chosen prior to importing into certain EDRs color can be lost. Sometimes easy to lose all photos with one wrong click.

On top of all of the capabilities of this software and the awesome interface, Carestream also has additional devices that are a must have for the software that can make your practice so much better.

Very poor customer service lack of manners of sales rep Scott Cooper.

Slow, outdated, tech support is costly for almost nothing.

Sometimes it throws error codes that prevent you from saving a patient chart.

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

The person logging in may take a very long time to solve the problem, sometimes reverting back to installation questions you might be able to answer from years before.

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with.

Softdent has horrible error checking,  uses a weird proprietary database back end that does not work at all.

Good hardware and software - IF THEY DON'T change their model.

Navigation is tricky and there is just so much to remember. Unable to integrate with our Web host.

This software is very user friendly, it's easy to learn and move around from scheduling to pulling the patient's chart, treatment planning, and verifying insurance.

Kodak product origionally-- high priced-- they sold it to care stream at a premium.

Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals.

Cloud is so slow and when it  fails no one helps. Customer support is very poor.

The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them.

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Very good- I learn something new with the software weekly.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

Carestream Dental’s commitment is to provide the software, the technology, the data, the analytics and the expertise to seamlessly connect every aspect of today’s dental business.

Carestream Dental has practice management solutions for general dental, orthodontists and oral surgeons. Read below to learn about each of these feature-rich platforms. 

General Dentistry: PracticeWorks and SoftDent

PracticeWorks a Sensei product
Easily access all your patient information with PracticeWorks. PracticeWorks help make your office more efficient, productive and successful by simplifying routine tasks, improving office communication and making information more accessible with fully automated and customizable tools. Full integration with digital imaging means easy access to clinical information, while Patient Solutions automate and streamline essential tasks related to insurance claims, payment processing, patient reminders and more.

SoftDent a Sensei Product
SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of Patient Solutions and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. 

Orthodontics: OrthoTrac a Sensei Product

OrthoTrac is a HIPPA-compliant software that helps orthodontists build and manage productive practices. It provides daily to-do lists, identifies high-priority items, and provides recommended actions. With OrthoTrac’s scheduling feature, practices can streamline patient scheduling using drag-and-drop functionality and manage schedules across multiple locations, chairs, and timeslots. Practices can accurately track finances using enhanced reporting options. Additionally, this solution offers a full range of optional integrated Patient Solutions, such as revenue cycle management, patient engagement, and more. OrthoTrac is available as an on-premise or cloud-hosted solution.

Oral Surgery: WinOMS a Sensei Product

Developed with input from hundreds of oral and maxillofacial surgeons, WinOMS seamlessly integrates systems and technology to help you deliver diagnostic excellence and positive patient outcomes. From medical and dental insurance billing with automatic cross-coding to scheduling and referral management, this practice management software provides all the tools you need to build a healthy and profitable OMS practice. Through role-based workflows, this paperless system delivers the data you need right when needed. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically. So you never have to wonder again if you’re using the latest consent forms. Available on-premise or hosted.


LongDescription

Treatment Planning

Document Templates

Patient Records Management

Electronic Payments

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Data Synchronization

SMS Messaging

Charting

Referral Tracking

Task Scheduling

SSL Security

Confirmation/Reminders

Communication Management

Customer Database

Registration Management

Calendar Management

Scheduling

Multi-Location

Self Service Portal

Booking Management

E-Prescribing

Imaging and X-rays

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Medical Billing

Availability Management

Customizable Templates

Billing & Invoicing

Web Forms

Alerts/Escalation

Claims Management

Appointment Management

Records Management

Client Management

Drag & Drop

Customer History

Image Analysis

Third-Party Integrations

Document Management

Live Chat

User Management

Data Import/Export

EMR/EHR

Orthodontic Charting

Annotations

Role-Based Permissions

Patient Communications

Video Support

3D Imaging

Progress Notes

Patient Management

Automatic Backup

2D Drawing

Periodontal Charting

Dental Practice Management

For Dental Practices

Image Enhancement

Onsite Registration

Self Check-in/Check-out

Patient Scheduling

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Contact Carestream Dental for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

Carestream Dental

In Person

Live Online

Webinars

Documentation

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

2-Way Messaging

Recall Tracking

Payment Reminders

Two-Way Communication

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Online Booking

Chat/Messaging

Calendar Sync

Multi-Language

Customizable Forms

Video Conferencing

Secure Data Storage

Patient Portal

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Customizable Branding

Campaign Management

Reporting/Analytics

Brand Tracking

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Carestream Dental vs Solutionreach

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons