ClearDent is a dental practice management solution designed for North American practitioners of all sizes. Key features include perceptive scheduling, document management, dental imaging and charting and communication.

ClearDent helps staff to communicate with patients, manage daily schedules, identify unconfirmed appointments and send appointment confirmation to patients. The reminder scheduling feature allows staff members to send automated appointment reminders to patients that includes their appointment date and time.

ClearDent's perceptive scheduling feature allows practitioners to color code appointment bookings and keep track of upcoming appointments, patient arrival status, pre-medication and other related information.

ClearDent’s messaging feature enables staff to communicate directly with patients regarding appointments or other related issues.

ClearDent’s dental imaging feature allows practitioners to view digital images of tooth charts. Users can rotate, label, measure length and angle of tooth by their tooth numbers to attach images at appropriate places on odontograms.

Support is available via phone and email.



107 Reviews of ClearDent

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 107 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

One of the best Dental Software

Overall great experience with product and their customer service is beyond expectations.

Pros

I liked many things about this program. Has all the features you need for a dental office. Also has support to be paperless. I love how I don’t need to write on paper anymore. Remote login also allows to view your schedule at home or anywhere. I’ve been using this program for the last year and I love it

Cons

They should come up with an app so we can use that to remote access instead of using a browser. Also make sure you have strong internet connection because when the patient fills out of medical history on the iPad it sometimes gets disconnected if the internet is not strong

November 2018

Wilfred from Medical Practice

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Cleardent ease of use

Cleardent is a good chart less choice. Many offices use Cleardent already, so it is easier to find staff that have used this software.

Pros

The scheduler is simple to use. Ledger is easy to understand. Integrated charting and imaging makes it complete package.

Cons

Still some minor bugs in system that still haven't been corrected 2 years later.

October 2018

Rahma from Saddletowne dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Awesome!

Pros

Really easy software to use and very easy to learn!! From charting to ledgers to reports... very user friendly!

Cons

Nothing really, the software is extremely user friendly.

Response from Prococious Technology of ClearDent

Replied October 2018

Thanks for the review Rahma! Glad you're loving our product.

October 2018

Andrew from Artek Dental Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

The software that could be a market leader but missing one control/feature

Mixture of happy working and frustration with the management.

Pros

It’s a great system for a dental practice, user friendly and easy to learn and use. Exceptional technical support. Good value for the money.

Cons

The developer/VP refuses to add one option in a user setup wich would allow the owner of the dental practice regulate the access of each team member to the financial data of the practice. The programmers are very receptive to implement multiple “fancy pictures, colours and such” but refusing to help the owner with safeguarding very sensitive information. It has been a source of frustration for over 6 years already.

September 2018

benita from Seawall Dental / Benita Dental Trainer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Cleardent helps us onboard new staff and help our patients effciently

Ease of customer service and friendliness allows the staff to take the step to call - not wait to ask myself or the office managers.

Pros

As a dental staff trainer, I love the training tool online. The basic framework is clearly reviewed, and I and the staff can spend more time training on specific areas.

I appreciate the ease of use and the reporting systems for our day and month end. Customer support is wonderful and the staff learn more each time they speak to someone.

Great job!

Cons

I would like to have the lab codes not automatically have a check mark next to it in the treatment planning area. I create templates that sometimes needs codes removed and now when remove all checked items is clicked a lab code is removed that was auto checked

August 2018

lisa from guildford plaza dental clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

our cleardent experience

Pros

Very user friendly. Transition from appointment book to scheduler was so easy.

Cons

The fact that i have to contact Cleardent to inquire of any software updates. We dont often need support so we dont contact them often. I had to ask if there was a more current version we should be on and it was about 7 updates behind. It would be nice that every time there is an update with the program of a dental fee guide that they contact us.

August 2018

Darlene from Amazingsmile Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

SPEED IN CLEARDENT NEEDS IMPROVEMENT ,

Love the program, easy of screens and use and being able to get from one area to another . Good graphics , support seems better than a year ago . Love clearconnect . Need to know how to use it better . Patients are loving it .

Pros

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Cons

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed.

Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office .

PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately.

Would like to be able to get to deposit from schedule .

Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed.

Schedule should be able to get to screens in other areas as well as it is the main function .

Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

August 2018

Gloria from Asera Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

My honest review

Had tech explained to me about ledger, and reports

Pros

-Scheduling is more of easier thing to look at

Cons

-Adjustments, overpayments, credits, are difficult to follow
-Certain overall monthly and yearly summary doesn't tell you whether it includes entire writeoffs, labs, payments, etc.
-mounting xrays have to explain to new cda all the time

Response from Prococious Technology of ClearDent

Replied October 2018

Thank you for your review, Dr. Y

August 2018

Vivian from Brilliance Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Comprehensive Dental Software

Pros

I like that Cleardent is based in Canada. With more privacy laws in place, I don’t have to worry that back ups and patient information are being stored elsewhere.

Cons

In some instances there are different ways to do things. Sometimes the methods are counter intuitive.

Response from Prococious Technology of ClearDent

Replied October 2018

Thanks for your review Dr. M. We put a huge emphasis on compliance. Great to hear our customers appreciate it!

August 2018

Vijay from Westside dental centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

ClearDent review

It has been great the staff really has helped us out when we have difficulties.

Pros

The ease of use and the logical setup make it a great system

Cons

Inability to determine active patients and other information necessary for valuation of practice metrics.

August 2018

DAPHNE from somerset dental group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

GREAT DENTAL SOFTWARE

IVE ONLY HAS A POSTIVE EXPERIENCE WITH CLEARDENT . ANY ISSUES OR TECHNICAL DIFFICULTIES WE HAD IN THE PAST WERE RESOLVED IMMEDIATELY NOT ONLY ARE THE TECHS KNOWLEGIBLE BUT THE SUPPORT TEAM IS ALWAYS EAGER AND READY TO HELP

Pros

HOW EASY IT IS TO USE IT WAS A PERFECT DENTAL SOFWARE FOR OUR OFFICE

Cons

THER IS NO CONS TO CLEARDENT ITS FAIRLY EASY TO USE AND LEARN

August 2018

Natalia from Langdon Crossing Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Good

Pros

I liked the ease of adding patients to the schedule and updating their personal information. Also, the predetermination interaction with insurance companies was done quickly and simply.

Cons

I disliked that the interface couldn't be changed to one's preference as well as difference on the tooth chart wasn't shown on day-to-day procedures.

Response from Prococious Technology of ClearDent

Replied October 2018

Thanks for your review Dr. S. Glad you're enjoying our software, especially the scheduler!

August 2018

Catherine from Pier Dental Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

cleardent review

Pros

That it is user friendly and easy to train people on

Cons

That it requires additional purchases to be able to use all of the services.

August 2018

Dr.Cecilia from Dr. Cecilia Y.S. Lee

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2018

A review

Pros

It is easy to use. And relatively problem free.

Cons

The payment allocation is not very user friendly

Response from Prococious Technology of ClearDent

Replied October 2018

Hi Dr. L. Thank you for your review. Great to hear that it's been a smooth experience for you with ClearDent.

August 2018

onkar from Townline Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Receptioist point of view

I am extremely happy with the customer service help I have received so far, they have helped with all my call requests.

Pros

I really enjoy how easy it is to do insurance cheques with ClearDent

Cons

That making next appointment is only visible on 1 computer, there should be a drop box for CDAs and receptionist to access at the same time

August 2018

Kelly from Pier Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

cleardent review

Pros

That it is easy to navigate and find what you need.

Cons

That you have to pay for added features.

Response from Prococious Technology of ClearDent

Replied October 2018

Thank you for your review Kelly. Especially your high likelihood to recommend. Very much appreciated.

August 2018

Denise from world exchange plaza

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Liking cleardent

Pros

very easy to use, user friendly. Recare list are very helpful too.

Cons

not able to have more than one window open without freezing

Response from Prococious Technology of ClearDent

Replied October 2018

Hi Denise, thanks for your great review. ClearDent shouldn't be freezing when you have multiple windows open (that's one of our most popular features). It could just need a slight hardware update. Would be worth checking with our support to see if there's anything that can be done.

August 2018

Luz from Riverpark Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Practice Management Software

Pros

ClearDent has great features including the secure exchange of patient information between offices which is a great feature when having multiple offices.

Cons

It can be cumbersome to learn at the beginning and have to invest a few hours when training new staff members.

August 2018

Lowell from Dr. Lowell Chow

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

okay software but could be better

Pros

real time compatibility with most insurances, especially with PBC

Cons

-quite rudimentary (ie: have to track items that are not covered by insurance manually)
-some insurances only allow certain number of xrays or certain dollar value per year or they don't pay for fluoride or there's age restrictions

Response from Prococious Technology of ClearDent

Replied October 2018

Hi Dr. L. Thank you for the your honest review about our software, especially as it interacts with insurance carriers. We are always working to improve the areas that we can control. Glad to hear you're enjoying our support and ease of use so much!

August 2018

wilson from Happy dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

August 2018

Cleardent user

Pros

Easy to use with good support from Cleardent.

Cons

Annual fee is a bit high. They should decrease the annual fee with long term users.