I have used Dentimax software for 8 years and wouldn't use anything else. I love how easy it is to use. The latest upgrade did have some glitches, some of which we are still working with Dentimax support to figure out. One of these glitches I consider an important issue that must be fixed, but I'm still keeping it and have had a good experience overall working through it.

Dentimax has all the features of much more expensive practice management systems, very user friendly and doesn't have the constant fees for upgrades and maintenance. It's good value for the money and the sales and support staff have always been very helpful.

It's not as widely known with staff as software like Eaglesoft or Dentrix so there's always training for new staff. But it's easy!

While I don't believe a Five Star Dental software program currently exists, as they all have different strengths and weaknesses. I do believe that Dentimax is trying to reach that 5-star mark. I have previously used Dentrix and Eaglesoft and am now using Dentimax. It is very user-friendly and has many features that are helpful with managing a paperless office. From scheduling to treatment planning and charting to the collection, Dentimax is aiming to improve each aspect, and trying to make it better and more user-friendly.

Clinical, charting, imaging, and practice management integration. Cost effective practice management system.

Customer IT support can be slow and ineffective, but they find a way to make sure we are taken care of as a customer.

Very poor. [sensitive content hidden] is the agent we worked with and he hung up on my wife when she said we wanted to return the sensors.

Nothing about this product was satisfying.

The lies and deception. They advertised a 30 day trial and cut it to 2 weeks in the contract and didn't complete the installation.

The best customer service, although wait times on the phone can be long. But e-mails and phone calls are always returned. The program is pretty user friendly and has many features.

It would be nice to search patients via cell phone number, not just the home phone. The ledger can be confusing the way it distributes payments and adjustments - makes for a very complicated print out for pts to take home.

From the first call, you are greeted with a friendly voice and someone ready to help from sales to support. When issues have aroused the support team has taken care of it immediately. The software has everything we want in practice management software.

DentiMax thought of everything when it comes to their software. Line item accounting is very important to stay on top of where patient balances are coming from. The ability to navigate to any part of a patient file with a click of a button. The ease of use with the option to bookmark multiple screens when needing to come back to a patient is very helpful. Overall the ease of navigating through the software is important. DentiMax kept that in mind.

I've used the software for 7 years and with each upgrade enjoy the software more.

This software is built with the practice in mind. Everything is designed to make your workflow more efficient. You can access any part of a patients file with a simple click, no jumping through hoops. The line item accounting make it incredibly easy to find where account balances are coming from- so say good bye to exhausting accounts! The clinical screen is beautiful and easy to use. Just choose the treatment or item button and click to apply it to the surface/tooth. Dentimax has thought of everything with this software!

I really don't have any. I can always get an email response even if I can't talk with someone on the phone, this goes for training, support and sales. They are very patient with me in explaining the difference between a training question or a technical concern, and are very nice to point me in the right direction accordingly. They always open to my feedback, and make me feel listened to.

Helpful tech support .

Easy to use and economic. Simple menu enables rapid charting . Support staff find the appt entry quick and easy . Helpful tech support

Ledger can be a little confusing. Reports that come with system could be improved. Would be nice to have graphs of production revenue and new patient numbers.

Dr. Carr has been in practice awhile. In fact, we have used computers in the office since 1982! We started out with a TI that did text merged letters, statements, and insurance billing. From there, we moved up to an AT PC and Colwell's management system. This added recall capabilities. We used 3 Star, A custom program, Easy Dental, and Ace before finding Dentimax. We've been a Dentimax user since 2006. This program does it all - Billings - even payment plans, insurance billing, recall that can be set to office specifications, and frequency. It has a report center that also does office forms, text merge letters, lots of management reports, financial reports, time management reports, and those essential audit reports that help us keep track of employees actions (including theft prevention). It manages images, letters received from specialists, referrals to specialists, and missed appointments as well as late cancellations. It keeps a list of appointments that were cancelled, but not rescheduled; as well as a list of patients who would be available to come in for a last minute availability. It tracks treatment that has been recommended, but not scheduled. You have the choice of recall by phone, letter, postcard, email, or text message to send to the patient, with or without a scheduled appointment. The program can send email or text message confirmations for appointments automatically! And sends birthday greetings by text and email automatically to each patient. It's fully set up to do electronic prescriptions, which save hours of staff and doctor time. All this and more. This program does everything but lick the envelopes and stamps! All that, and I can have a new employee up and running in 15 minutes - it's that easy! Add to that wonderful tech support help with no judgment - no matter how simple the question or how many times you've asked it. I have not found another practice management software that does nearly as much as Dentimax, even those costing 3 or 4 times as much! It just doesn't get any better than this!

I called late on a Friday afternoon with a problem that I had no clue how to resolve with our DentiMax software and a technician named [SENSITIVE CONTENT HIDDEN] had it resolved in just a few minutes! I am running an older version of the program and he was still able to get things fixed! Thank a million [SENSITIVE CONTENT HIDDEN]!

Meets the needs of our dental office, especially in regards to claims and billing.

Nothing really. Again, it meets our office needs. If anything, I would say that there are a lot of things that the software can do that I am totally unaware of and wish I had the time ti learn all of it because i know that it can do a lot.

Great product and value with really good support if needed

Several of small bugs have been corrected.on the 2018 upgrade. The integration of practice finances, with clinical relevant documentation and dentimax imaging make this all you need to run a practice. Offers a cloud based or server based option, text and email notifications, so u don't have to use outside vendors

Really none significant. There are a few tasks that require sequencing and careful execution, but once you have done it a couple times it's easy. Like applying credit adjustments where you want them to go, and billing secondary claims

Horrible to get help . Wait a week or 2-3 weeks nothing works

It is easy to use . That the only reason

None of statements figures are correct or it print out zero. Patients balance comes out zero or depends what statements are correct but its horrible . I have called numerous of times. Paying $199 per month fir nothing.

Allows customization of notes and clinical notes and charting is clear.

Technicians are condescending, rude and unhelpful.

our office would NOT recommend this software.

Our system is ALWAYS down, we wait for 45 mins to an hour before we can even get anyone on the phone, so we end up having our patients waiting or have to end up rescheduling them.

Good customer support and accessibility is good.

Platform looks good and can run reports easily

Software is glitchy. There are little things that can be improved so less mistakes are done by users.

I use this software in my daily practice and I would recommend it to other dentists.

The patient chart feature is better than most other softwares that I've seen. The ability to edit and customize patient charts, reports, prescription, fee schedule and almost anything is the best thing that I found in this software. The feature to add images and record chart is also a plus point.

Learning curve is a little steep. Software is heavy and requires a very high RAM and processor for it to function properly. Otherwise it works very slowly. Another negative point that I found in the software is the inability to save pictures and x-rays loaded in the software to any external location.

This software integrates well within any dental practice, allowing the dentist to provide quality care proficiently and professionally.

Overall, there is very little that I have to complain about our software. Once in a while our server is on the slow side, but not sure if that has to do with our internet or the software itself.

User friendly, help at your fingertips: I love watching the U tube videos. Excellent clinical applications that integrate well with dentimax imaging. The practice management modules are excellent as well, allow for billing, and all financial reports needed to track productivity and revenue.