I have used Dentimax software for 8 years and wouldn't use anything else. I love how easy it is to use. The latest upgrade did have some glitches, some of which we are still working with Dentimax support to figure out. One of these glitches I consider an important issue that must be fixed, but I'm still keeping it and have had a good experience overall working through it.

Dentimax has all the features of much more expensive practice management systems, very user friendly and doesn't have the constant fees for upgrades and maintenance. It's good value for the money and the sales and support staff have always been very helpful.

It's not as widely known with staff as software like Eaglesoft or Dentrix so there's always training for new staff. But it's easy!

While I don't believe a Five Star Dental software program currently exists, as they all have different strengths and weaknesses. I do believe that Dentimax is trying to reach that 5-star mark. I have previously used Dentrix and Eaglesoft and am now using Dentimax. It is very user-friendly and has many features that are helpful with managing a paperless office. From scheduling to treatment planning and charting to the collection, Dentimax is aiming to improve each aspect, and trying to make it better and more user-friendly.

Clinical, charting, imaging, and practice management integration. Cost effective practice management system.

Customer IT support can be slow and ineffective, but they find a way to make sure we are taken care of as a customer.

They have very responsive support and training staff. The detailed product help files that are packaged with the product are full of very useful information. There are lots of training materials online. Compared to the competition, it's probably the most user-friendly interface. It doesn't require expensive hardware run.

It's not designed for modern small office networks with domain security. DentiMax requires all users that work with DentiMax to have administrative rights to the PC the software is on. This opens the PC and the network it's on to security breaches since everyone can access everyone else's files on the PC. It performs poorly compared to competitors. The response time is around 3-5 seconds for Patient record retrieval on a 1 Gbps network and high powered servers. This happens for most clicks on the screen when checking a patient in. It makes conducting business on a busy day very frustrating. There are numerous little issues such as the mouse cursor not changing to an hour glass to let you know it's thinking. You keep clicking again and again, wondering if the software is stuck. This eventually causes a problem where support has to go to the DentiMax server and clean up "dead" connections. Closing the program causes a bunch of error messages to appear on screen that you must close individually or kill using the task manager. This happens 98% of the time you close the program. DentiMax is aware of the issue but appears unable to fix it, even after being aware of it for over six months. The DentiMax feature to force users to change their passwords does not work, and support hasn't been able to figure out why either. DentiMax imaging allows any user with access to a DentiMax PC - even with the lowest access rights - to reach directly to the server the images are on and delete those images - even all of them, everything at once. They can't see the images, but they can delete them all. Imaging is not client-server software. There is no server keeping everything safe, and the software requires users to have local administrator access to the image storage folder to work. I luckily I had backups when some images where inadvertently deleted. Their document imaging system doesn't work well in Windows 7. It works well with Windows XP. Windows XP is no longer supported by Microsoft. Again, we had to call support to help them make things more stable for us. The online help for DentiMax is great. The report designer is a third-party product DentiMax purchased. The online help tells you to get the user guide for the reporting tool from the install CD, but there is no documentation on the install CD.

The best customer service, although wait times on the phone can be long. But e-mails and phone calls are always returned. The program is pretty user friendly and has many features.

It would be nice to search patients via cell phone number, not just the home phone. The ledger can be confusing the way it distributes payments and adjustments - makes for a very complicated print out for pts to take home.

From the first call, you are greeted with a friendly voice and someone ready to help from sales to support. When issues have aroused the support team has taken care of it immediately. The software has everything we want in practice management software.

DentiMax thought of everything when it comes to their software. Line item accounting is very important to stay on top of where patient balances are coming from. The ability to navigate to any part of a patient file with a click of a button. The ease of use with the option to bookmark multiple screens when needing to come back to a patient is very helpful. Overall the ease of navigating through the software is important. DentiMax kept that in mind.

I've used the software for 7 years and with each upgrade enjoy the software more.

This software is built with the practice in mind. Everything is designed to make your workflow more efficient. You can access any part of a patients file with a simple click, no jumping through hoops. The line item accounting make it incredibly easy to find where account balances are coming from- so say good bye to exhausting accounts! The clinical screen is beautiful and easy to use. Just choose the treatment or item button and click to apply it to the surface/tooth. Dentimax has thought of everything with this software!

I really don't have any. I can always get an email response even if I can't talk with someone on the phone, this goes for training, support and sales. They are very patient with me in explaining the difference between a training question or a technical concern, and are very nice to point me in the right direction accordingly. They always open to my feedback, and make me feel listened to.

Helpful tech support .

Easy to use and economic. Simple menu enables rapid charting . Support staff find the appt entry quick and easy . Helpful tech support

Ledger can be a little confusing. Reports that come with system could be improved. Would be nice to have graphs of production revenue and new patient numbers.

Dr. Carr has been in practice awhile. In fact, we have used computers in the office since 1982! We started out with a TI that did text merged letters, statements, and insurance billing. From there, we moved up to an AT PC and Colwell's management system. This added recall capabilities. We used 3 Star, A custom program, Easy Dental, and Ace before finding Dentimax. We've been a Dentimax user since 2006. This program does it all - Billings - even payment plans, insurance billing, recall that can be set to office specifications, and frequency. It has a report center that also does office forms, text merge letters, lots of management reports, financial reports, time management reports, and those essential audit reports that help us keep track of employees actions (including theft prevention). It manages images, letters received from specialists, referrals to specialists, and missed appointments as well as late cancellations. It keeps a list of appointments that were cancelled, but not rescheduled; as well as a list of patients who would be available to come in for a last minute availability. It tracks treatment that has been recommended, but not scheduled. You have the choice of recall by phone, letter, postcard, email, or text message to send to the patient, with or without a scheduled appointment. The program can send email or text message confirmations for appointments automatically! And sends birthday greetings by text and email automatically to each patient. It's fully set up to do electronic prescriptions, which save hours of staff and doctor time. All this and more. This program does everything but lick the envelopes and stamps! All that, and I can have a new employee up and running in 15 minutes - it's that easy! Add to that wonderful tech support help with no judgment - no matter how simple the question or how many times you've asked it. I have not found another practice management software that does nearly as much as Dentimax, even those costing 3 or 4 times as much! It just doesn't get any better than this!

I called late on a Friday afternoon with a problem that I had no clue how to resolve with our DentiMax software and a technician named [SENSITIVE CONTENT HIDDEN] had it resolved in just a few minutes! I am running an older version of the program and he was still able to get things fixed! Thank a million [SENSITIVE CONTENT HIDDEN]!

Meets the needs of our dental office, especially in regards to claims and billing.

Nothing really. Again, it meets our office needs. If anything, I would say that there are a lot of things that the software can do that I am totally unaware of and wish I had the time ti learn all of it because i know that it can do a lot.

The ease of using the system although there are a few issues that we keep having.

Waiting on hold for over 1 hour to be told we could not be helped.

Representative was great at explaining and guiding me through the Dentimax system. Although it was a lot to process, she made it simple to understand. At the end of the call, I was left with confidence and knowledge on how to overcome the obstacles I once encountered and on top of that, she provided help and support in areas I didn't know i needed help in. She went over and beyond the service I expected.

System can be less complex and more straight to the point. At first glance its complicated and the format look out of date. The system could be more user friendly for less tech savvy users.

The team at Dentimax is an easy phone call away any time we have ever had questions. They are very helpful and friendly, and always go the extra mile to make sure we are happy with our products. It is nice that they can remotely access our computers whenever we need help so that we never have to wait for someone to come into our office.

It's hard to find something that I don't like about the software, especially since I can customize features to fit my needs.

our office would NOT recommend this software.

Our system is ALWAYS down, we wait for 45 mins to an hour before we can even get anyone on the phone, so we end up having our patients waiting or have to end up rescheduling them.

Good customer support and accessibility is good.

Platform looks good and can run reports easily

Software is glitchy. There are little things that can be improved so less mistakes are done by users.

I use this software in my daily practice and I would recommend it to other dentists.

The patient chart feature is better than most other softwares that I've seen. The ability to edit and customize patient charts, reports, prescription, fee schedule and almost anything is the best thing that I found in this software. The feature to add images and record chart is also a plus point.

Learning curve is a little steep. Software is heavy and requires a very high RAM and processor for it to function properly. Otherwise it works very slowly. Another negative point that I found in the software is the inability to save pictures and x-rays loaded in the software to any external location.

This software integrates well within any dental practice, allowing the dentist to provide quality care proficiently and professionally.

Overall, there is very little that I have to complain about our software. Once in a while our server is on the slow side, but not sure if that has to do with our internet or the software itself.

User friendly, help at your fingertips: I love watching the U tube videos. Excellent clinical applications that integrate well with dentimax imaging. The practice management modules are excellent as well, allow for billing, and all financial reports needed to track productivity and revenue.

Great program, not too many glitches, runs smoothly. Complete package when combined with the sensors for radiography. Image quality is excellent.

Certain functions get a little slow at times. Sensors a a little too thick for some patients to tolerate.

Best software on the market!

Dentimax is very easy to use and reasonably priced. It has all the tools needed to run a dental office.

Would like for it to have an ortho component or and endo component. No other complaints about the software.

Day to day function. Affordability and electronic claim generation.

Not fully integrated even with own document center and imaging software. Claim submission is not what I expected. When we bought the software, we were told that it is integrated with electronic claim submission and electronic attachment submission. It seems not true anymore.

I started a new job the day before they opened. I arrived on my first day with the DentiMax trainer following right behind me. She spent about two hours going through the features and practical use. I have used other dental software in the past, so I had some knowledge of how the software should/could work. The next day we saw patients, and I was good to go! I felt like I was taught well and able to hit the ground running. I did utilize customer service a few times that week, and every once in a while, I was glad I had the user's manual to reference. It's user-friendly, and the assistants to catch on easily. If or when we've had a question or issue, customer service has handled the problem.

Customer service hold time can be slow, but luckily, the issues have not been urgent, and the issues and/or questions have been resolved.

Fantastic product that provides an affordable software solution with all the bells and whistles! Customer service is absolutely second to none! A rare combination for a 'software' company! I highly recommend DentiMax.

Features and function rich, affordable, user-friendly, provides a great workflow which increases production. Dream Sensors set this software apart from anything on the market. Customer service is top notch!

Nothing. Needs more exposure on the market! Dental practitioners finally have an affordable choice for their offices!

VAlue for money for sure.

Everything. Charting, accounting, convenience and accuracy.it is easy to learn and use. Doesn’t take too many clucks to go back and forth.

I dont think there are any. wish we had a cloud based software.otherwise all is fantastic.nothing really is bad about this software

I totally recommend Dentimax. Dentimax is awesome.

Very easy to use. Very easy to learn and master. The report writing department will work miracles. The support department equally as expert.

I have found the dentimax team to be very helpful in setting my office up for success. They have attentively answered all of my questions, even when I have been annoying or slow to understand! I appreciate that level of customer service because it is so rare.

Ease of use. Gives us everything we need to make appointments and keep patient info organized as well as draw up billing statements.

Wish there were a way to more easily attach x-rays from non-Dentimax software and to attach referral letters to patient info.