--- title: "Dentrix Ascend Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dentrix Ascend. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dentrix Ascend is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/dentrix-ascend-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Scheduling Software](https://www.softwareadvice.com/patient-scheduling/) / [Dentrix Ascend](https://www.softwareadvice.com/dental/dentrix-ascend-profile/) / Dentrix Ascend Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/dentrix-ascend-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/dentrix-ascend-profile/alternatives/) # Dentrix Ascend User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 235 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 107 reviews (46%) - 4 stars: 85 reviews (36%) - 3 stars: 24 reviews (10%) - 2 stars: 7 reviews (3%) - 1 star: 12 reviews (5%) ### Most mentioned pros - The integrated forms that put health alerts into your patient history are phenomenal. - I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. - The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year). ### Most mentioned cons - Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print. - The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. - Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. ## Dentrix Ascend customer reviews Showing reviews 1-25 of 235 (page 1). ### A is for Ascend! - Overall rating: 5/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall our experience has been wonderful from the dedicated conversion team to help with imaging and forms. The integrated forms that put health alerts into your patient history are phenomenal. The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention. #### Cons Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status. #### Reasons for choosing Dentrix Ascend Robust reporting customizations were better than curve. #### Reasons for switching to Dentrix Ascend Needed cloud based multi location abelites. --- ### IPE Mgt CEO - Overall rating: 4/5 - Reviewer: Wesley G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Dentrix Ascend has been a great addition to our practice, offering a modern, user-friendly platform with strong potential for continued improvement. What truly stands out is their pleasant and responsive support team. Whenever we have questions or run into challenges, they provide clear solutions in a timely manner, making it easy to keep our workflow moving without unnecessary delays. Their professionalism and positive attitude make every interaction smooth and reassuring. Ascend’s platform is already a solid foundation, and we’re excited to see it continue to grow and evolve alongside our organization’s needs. We highly recommend Dentrix Ascend to practices seeking dependable support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Dentrix Ascend’s support team has been absolutely outstanding, consistently providing fast, knowledgeable, and friendly assistance whenever we need help. Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly. A special thank you to [sensitive content hidden], who truly goes above and beyond. She is patient, professional, and incredibly clear when explaining solutions, making even complex problems feel manageable. [sensitive content hidden]’s positive attitude and commitment to customer success reflect the very best of Dentrix Ascend support. We genuinely appreciate the excellent service and highly recommend their team to any practice. #### Cons Power Reporting in Dentrix Ascend feels unnecessarily clumsy and frustrating to use. The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. It makes simple analysis feel like a time-consuming project instead of a quick workflow step. Unfortunately, the best solution seems to be Jarvis, which is far more efficient—but it comes with an additional cost. That extra price adds insult to injury. #### Reasons for choosing Dentrix Ascend Dentrix Ascend was the most robust and it appeared to be dedicated to growing along with Technology and my practices #### Reasons for switching to Dentrix Ascend not robust enough…I wanted more analytics and patient tracking capability within in a system that allowed for billing and recur appointments to be streamlined --- ### Not enough information on one page - Overall rating: 3/5 - Reviewer: Anita B. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User friendly if you know dentrix. It's nice if you want a cloud option. But sometimes our internet goes Down, but you can still access on a phone . That's the good news #### Cons The support is on high side, but once your launched, you rarely need support. Intergration with other radio graphic soft wear programs is limited unless using one of big names --- ### Comprehensive Dental software - Overall rating: 5/5 - Reviewer: Suzanne C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good - I appreciate all the components of this software including note templates which can be customized. This software has everything my practice needs - it's the only thing we use, and it incorporates digital radiographs as well. I have also had great tech support from the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the visual format of Dentrix Ascend. It's a great tool for patient education as well as charting, scheduling and billing. #### Cons As with any new software, this did take me some time to get used to but I have been using this software for several years now and I can't imagine going back to paper charts! --- ### Dentrix Ascend Is The Future - Overall rating: 5/5 - Reviewer: Amanda B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have found Dentrix Ascend to be a great teacher. What I mean by that is that instead of trying to make Ascend do things the way I was used to, I let it teach me new, better, and more productive ways to do things. It revolutionized our office flow and has saved us so much time and hassle. I really tried to learn all of the things Ascend can do and I was amazed at what I could customize so many things. A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on. I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. It will never be an outdated software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dentrix Ascend has a modern interface that is easy to use. I was drawn to it because it has charts and hyperlinks on the landing page. I didn't have to try and guess what a symbol was and where it would take me if I clicked on it. The graphs are easy to understand. Then I saw the Routing Panel. The Routing Panel is one of Ascend's best features. It allows us to be completely paperless, track where a patient is, post procedures, and won't let us check a patient out if we have forgotten something like collecting payment or scheduling recare. #### Cons Any time you change to a new software there is a learning curve. We switched to Dentrix Ascend in 2018 and the process of inputting patient insurance was a much bigger task than we realized. Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance. Now Ascend auto imports insurance tables so new users don't have to go through what we did. #### Reasons for switching to Dentrix Ascend I felt that Dentrix was outdated visually and cumbersome to use. --- ### Fairbanks Dental Center Ascend review - Overall rating: 5/5 - Reviewer: Rian H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it is simple to use after some training. I don't ever want to switch practices software again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease. #### Cons I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print. #### Reasons for switching to Dentrix Ascend we wanted a cloud based software we didn't have to back up on external drives --- ### Buyer Beware - Overall rating: 2/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Poor. We are finding one shortcoming after another. Customer Support is happy to contact me. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the ability to text patients and log in remotely. That's about it. #### Cons I dislike that you are limited to the Payor ID insurance database! They do not update the database. Inability to run finance charges with statements. #### Reasons for choosing Dentrix Ascend Cloud-Based and is supposed to be more secure. #### Reasons for switching to Dentrix Ascend Easy Dental discontinued --- ### Dentrix Ascend Brought our office low - Overall rating: 3/5 - Reviewer: Roxanne H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Looks clean. User function is not great. #### Cons So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous. #### Reasons for switching to Dentrix Ascend Cloud based services. Two offices are being managed by one company. --- ### UNHAPPY CUSTOMER - Overall rating: 1/5 - Reviewer: Shannon B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Can never get ahold of customer support to help with any of the problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used. #### Cons Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental. #### Reasons for switching to Dentrix Ascend Switched offices and had no choice. This is the software that they use. --- ### Dentrix Ascend is a must buy! - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been extremely positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The charting and insurance benefits are the best. It is so user friendly compared to other software we have used. #### Cons Everything that I felt was missing has been added in the last year. I do think that there could be some improvements in the treatment planner. #### Reasons for switching to Dentrix Ascend I wanted something that was cloud based, and Ascend blows Dentrix away with features and ease of use. --- ### Don’t Sign Up For Their Plan-Crooks!! ZERO Customer Service - Overall rating: 1/5 - Reviewer: Deborah M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Horrible!!!! Zero Customer service when you ask them to stop over billing you and they owe you money. Help is nowhere to be had, avoid at all costs! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software is good and I like the product. It’s everything else that goes with it. I made the mistake of doing automatic payments. They frequently double billed me!! Did they tell me? No, I figured it out. The worst part was trying to get refunded. It took months!!! First they issued a check to the wrong name (not mine) and then took 2 more months to issue another check. Please tell me why they couldn’t just reverse the charge???!!! When I lost my business and had to sell the charts, I told them I would pay two more months so the other doctor could transfer...they continued to bill me 2 more months beyond the agreed. They decided they only owed me a month...what did they do? Issue me ANOTHER check to the wrong name. I call to speak with someone...forget it!! Limited hours and zero customer service. I ask for a supervisor and they made me hold for 15 minutes, then hung up on me. I call back, she hangs up on me again. I call back again and they don’t pick up for 20 more minutes. This is after I tell the girl I only have so much time before work to talk as I work for someone else now and can’t call other times, this is the only time I have. They definitely don’t care at all when THEY owe YOU money! Please keep that in mind. I don’t care how good the product is, when they treat you like crap repeatedly it is not worth it. Avoid at all costs! Oh yeah, I was a [SENSITIVE CONTENT HIDDEN] customer for three decades...yep! AVOID😆 #### Cons That I find out now, they were charging me 370$ and you can get plans for 100$ cheaper. (I had a very small office by the way....atypically small) Basically everything I mentioned before. Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls. They gladly take your money automatically but never refund that way taking months by way of wrongly written checks -repeatedly they’ve done this to me. They don’t care and no matter how good the product is, it is not worth it!!!! AVOID!! Unless you like being robbed and abused🤷‍♀️ #### Reasons for choosing Dentrix Ascend Sadly I thought it would be better than regular Dentrix. Don’t switch if you have the regular one. #### Reasons for switching to Dentrix Ascend I thought it would be better #### Vendor response Dear Deborah, Thank you for taking time to provide your valuable feedback. We appreciate knowing that you like the Dentrix Ascend software and report that it is goodin spite of the billing and refund problems you described. Management leaders in our order processing team are examining your account to see how we can improve our processes, including consideration of your suggestions. We believe this is an uncommon occurrence, but if it happens in even one case, we want to know about it so we can make corrections. Thank you again for helping us get better. We wish you all the best in your continuing service to your patients. Replied March 2021 --- ### Better than some, but needs more work - Overall rating: 3/5 - Reviewer: Katie D. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like that updates are somewhat frequent & it seems as though the developers really are pushing to make it a great system. However, it is apparent that the developers have not spent much time behind the scenes in a dental office. Some of the updates seem incomplete and/or rushed and we end up with more problems than solutions. I am still optimistic and hope that more updates and features are coming in the very near future! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is nice to not have to worry about a server with a cloud based system. The imaging is impressive and easy to use. In time & with updates, Dentrix Ascend will be a great program. #### Cons Having to refresh Ascend multiple times throughout the day is stressful. Specifically, when there are changes in the schedule, a user may not see it for 30 minutes or longer because they have not refreshed the page. A cloud based system should always be current. Patient Forms are not something we can use because they can't be customized. Unfortunately, if you choose to use a form, it must go to every patient and you must use the developers content. I really wish the Patient Communications feature were better. I miss not having a way to automatically ask patients for reviews after appointments, it was our best marketing effort & now have no way of doing it. There is no way to send out an email campaign to several patients. An API is so important and it should be a top priority. Not being able to utilize 3rd party software or even customize what we are able to use in Ascend leaves us in an uncomfortable position. There are several aspects of various items missing or incomplete that are common sense in all other practice management software. --- ### Needs better customer support - Overall rating: 4/5 - Reviewer: Jerry H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Better customer support is greatly needed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Being cloud based is nice. They backup your data and setup is simple. #### Cons When there are issues, it takes hours to get through to help desk for assistance. Seems like issues happen every 5-6 weeks lately. #### Reasons for switching to Dentrix Ascend To go cloud based. --- ### Pedo - Overall rating: 4/5 - Reviewer: Jodi M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Works well, cloud based is wonderful. So many "workarounds" suggested rather than ensuring a truly functional product. #### Cons All of the suggested "workarounds" instead of ensuring true functionality. VERY challenging and time consuming to create insurance fee schedules with copay percentages for each plan. Should have option for patients to automatically become inactive after "X" number of months have passed since last visit. Should not be able to appoint inactive patients without first changing them to active. Better notification of balances / credits / ideally on appointment card. The ability to delete any procedure (EVEN IF IT IS ON A PRE-D). The ability to add a D0230 to a treatment plan without first having to add D0220 then change as a line item to D0230. Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled. #### Reasons for switching to Dentrix Ascend Because Umbie was purchased by Dentrix. --- ### Keeping it real- - Overall rating: 5/5 - Reviewer: Dorca P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our team just got onboard with the online booking feature and it seems to reaching those hard to reach recare patients, which is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a first time dental software user, I am pleased with the interface and ease of navagating through Dentrix Ascend. I love that they are constantly updating and bringing new features to Ascend that are specific requests of most of their customer base. They go above and beyond hearing and addressing our needs as the consumer. #### Cons What areas of improvement I feel are needed, having the ability to change an insurance from primary to secondary and visa versa without using so many clicks and steps. Also having the ability to print detailed receipts for specific collections, more specifically for Flexible Spending and End of year tax statements. Otherwise, perfect system. --- ### not very user friendly - Overall rating: 3/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our office transitioned from Dentrix Core to Dentrix Ascend and it was a VERY difficult transition. The accounting aspect was VERY difficult to learn. Many of the Core features did not transfer over to the Ascend, so we were having to use 2 management softwares for more then 12 months. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Scheduling appointments was simple enough. #### Cons The accounting portion was terribly difficult to navigate. Not at ALL user friendly. #### Reasons for switching to Dentrix Ascend To transition to a cloud based software. --- ### Excellent move from server-based Dentrix - Overall rating: 5/5 - Reviewer: Elizabeth C. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before using Ascend, we were constantly having server and networking problems. There was no telling what morning we would come in and have a problem accessing our PMS. It happened so frequently that when we finally had our server crash, we jumped on the opportunity to upgrade to a cloud based program. Although using Ascend is a complete change from using Dentrix, we became familiar with the new program within a few weeks and have never looked back! It was the best choice we ever made! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that the software makes regular updates that I don't have to download and apply myself. The ease of having our program available on different devices like an iPad makes it extremely convenient. Ascend is highly user friendly, if you can use a webpage, you can use the program. I also love not ever having to worry about an access problem when I have an issue with the server! #### Cons There are some features not available. There aren't as many options to change settings for individual practices as there are in server based programs. It was difficult to get used to using only one module at a time; ie: I can't have the ledger open on one person and look the chart at the same time. --- ### A work in progress - Overall rating: 4/5 - Reviewer: Nikole G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The pros outweigh the cons for us! To have a cloud based software offers convenience like no other. We are hopeful that other practices will chime in and vote for more practial features that Dentrix Ascend will be able to add to the software and take them to a superior level! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Amazingly convenient! It's so nice to be able to work remotely since this software is cloud based. If there is a power outage or internet goes down at the office, we can continue on using cellular data. #### Cons The lack of features available that are extremely common for dental practices. For example, printing off routeslips 2-3 days out is not an option, only "next day" route slips are able to be printed. Also, unable to send a prior-authorization to a secondary insurnace. --- ### Critical Part of Success - Overall rating: 5/5 - Reviewer: Ivy C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered I purchased a satellite office from a retiring dentist. I am practicing 2 1/2 - 3 days a week by appointment only by myself (no staff). I can't imagine running the office without Dentrix Ascend. I worked as an associate for 16 years at a practice that used standard Dentrix. I keep telling my old boss to purchase Dentrix Ascend. They never uploaded the updates that came via disk, so they kept piling up. They did not want to pay for the IT guy to come to the office to update the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the automatic updates to features that pop up when I log in with full explanations available for me to choose when to watch. #### Cons I have no complaints about this software. #### Reasons for choosing Dentrix Ascend ease of use #### Reasons for switching to Dentrix Ascend Purchased my own office and demoed it at the Greater New York Dental Meeting --- ### highly recommended - Overall rating: 5/5 - Reviewer: dawood a. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i really love the software hope they can make the reporting a little easier to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros i used to use so many plug ins application to do run the business the i wanted, but now i just have Dentrix Ascend and that can take care of all those thing for me. the ability to have access for any where and from any device is a blessing. #### Cons i would like to see more about reporting. its not as great as it was in the original dentrix software. but you can do a lot more with this one. #### Reasons for choosing Dentrix Ascend because i used to use Dentrix software and i knew it will be better than other brands #### Reasons for switching to Dentrix Ascend its cloud base and its accessible from anywhere --- ### Mostly there - Overall rating: 4/5 - Reviewer: Ron S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the portability, however, the interface with iPhone isn’t quite 100% and the chrome book interface stopped working altogether. The reports are too customizable and need to just have more basic reports to choose from rather than making us build the entire thing ourselves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is great that it is cloud based and easy to access and the updates happen often to improve use. #### Cons Because it’s cloud based, the response time can be slow. Especially the imaging. Also the reports are way too confusing #### Reasons for choosing Dentrix Ascend It had the support behind Dentrix name #### Reasons for switching to Dentrix Ascend Wanted a more user friendly system and something cloud based without software to install on every station --- ### Great Product With Room to Grow - Overall rating: 4/5 - Reviewer: Jazmine S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ascend has been a great improvement to our office. It allows us to keep patient records, images, appointments, accounts, insurance tracking, etc. all in one place that is accessible even when we are not in office. We have remote employees and the ability for them to be able to work off-site while still having access to the information they need has been a huge help. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software has a lot of capabilities and is very useful. The fact that it's cloud based is wonderful for convenience and accessibility when we're not in the office. #### Cons As with most newer programs, is a work in progress. It has it's limitations like any program but with that being said, they are always taking user input and continuously bringing out updates that cater the the needs of their user base and their customer service is particularly good. --- ### Usee Friendly Software and Excellent Customer Service - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent. #### Cons The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made. --- ### Start Up Practice - Overall rating: 5/5 - Reviewer: Alexandria A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like the automated insurance verification and ease of claims submission #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -ease of use -ease of training -integration of imaging -continuous improvement #### Cons -does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first #### Reasons for choosing Dentrix Ascend Cloud based --- ### Dentrix Ascend review - Overall rating: 5/5 - Reviewer: Esther C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great for practice management and organized. Easy to use #### Cons Nothing was wrong with using dentrix ascend ## More reviews [Next reviews](https://www.softwareadvice.com/dental/dentrix-ascend-profile/reviews/?page=2) --- Dentrix Ascend Reviews, Pros and Cons - 2026 Software Advice