All Dentrix Ascend Reviews

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Sharon

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Great Dental Software

PROS

We truly love the ease of this software, it's easy to learn, anyone new in the office is able to learn the system very quickly. For our office, it was a perfect solution, we have multiple locations and can quickly toggle between locations for scheduling and payment, it has made it extremely easy to oversee both locations. Another great aspect to this software, since it is web based they are able to continually update and make it even better, this has been great, we are happy with everything they have created!

CONS

There are several features we are really waiting for, an online time clock, and online RX.

MIRZA

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Value for Money

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

PROS

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

CONS

Sometimes it get froze so we need to refresh the browser to proceed.

Reason for choosing Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Reasons for switching to Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Steve

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2019

Mixed feelings...

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether. It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

PROS

Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

CONS

There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005. Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software. I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

greg

Executive Office, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Multi-site infrastructure

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

PROS

ability to report, review, and manage all offices without having to be on site.

CONS

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

Reason for choosing Dentrix Ascend

the quality of the R&D and product management team with Ascend

Reasons for switching to Dentrix Ascend

to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralization

Kathy

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Every Update Makes it Better

The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare.

PROS

This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need.

CONS

There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed.

Reason for choosing Dentrix Ascend

N/A

Reasons for switching to Dentrix Ascend

The cloud based system is more streamlined and updated constantly. We have a smaller office and try to stay on top of all new technology when possible.

Bruce

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Dentix Ascend

We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us!

PROS

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office.

CONS

The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function.

Reason for choosing Dentrix Ascend

The product had the promise of continual improvement and they have delivered.

Reasons for switching to Dentrix Ascend

cloud based with not much progress from Softdent

Matt

Hospital & Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Getting better with every update

PROS

The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it).

CONS

Many updates are still needed, some of which should have been implemented in the first release of the program. Sometimes the program is 'buggy'/slow (we have very fast internet). There should be more options for customization.

Reason for choosing Dentrix Ascend

It provided the most logical and easy to use interface, it offered a great price since we use Schein as our supplier, and I felt that it would be updated more regularly than other products.

Reasons for switching to Dentrix Ascend

We opened a second office and needed to be able to integrate to a cloud based program.

David

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Getting better

We came from dentrix and i liked the icons across the top to access modules

PROS

Login in from anywhere. Flexibility and always evolving. Didn’t like windows updates

CONS

I would like to customize more, especially medical alerts. I don’t want to be notified unless something major in medical and I don’t want to check don’t ask again

Reason for choosing Dentrix Ascend

See above

Reasons for switching to Dentrix Ascend

Cloud based, didn’t want to replace server every 7 years

Kristen

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2021

Going to be a great product but still in development beta

Not good and we left and switched to Dentrix

PROS

Cloud based and not a lot of clicking to get through software.

CONS

It just was not ready to handle to the hustle and bustle of the day to day of a busy practice.

Reason for choosing Dentrix Ascend

Cloud based

Reasons for switching to Dentrix Ascend

Upgrading

Vendor Response

Hi Kristen, thank you for sharing your experience; we are sorry to hear it was not a positive one. If you are willing to share with us additional details, we would love the opportunity to give you a better experience. Please email us at HS1SocialMedia@henryschein.com with additional details.

Replied August 2021

J Scott

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Owner

Great when I have multiple offices and w with Covid being cloud based we could always access

PROS

Cloud based and the easy access from any smart connected device

CONS

Can’t chart full cups restorations Can’t choose colors for restorations existing. Treatment planned. Completed. And can’t make individual surface restorations on the charting

Reason for choosing Dentrix Ascend

Stayed with dentrix brand

Reasons for switching to Dentrix Ascend

Cloud based and multiple location available

Karlie

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2019

Has potential.... needs more features

Would really be a great program, however it is missing too many key components.

PROS

The program is visually great to look at and is very basic, easy to use.

CONS

Ascend must incorporate more features from outside sources. At this seminar out of a large room of vendors, we could not find 1 who's program could be used within Ascend.

Reason for choosing Dentrix Ascend

Needed a cloud based product

Reasons for switching to Dentrix Ascend

Viive was no longer available

Clint

Medical Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2019

Software has a lot of potential, but needs interface and functionality improvements

Overall this program has a lot of potential to be great, but for the cost things should be running much more efficiently than they do. The interface could use some serious re-modeling and consideration for a fast moving practice that needs to reference notes, images, chart in one place instead of clicking around constantly to get information

PROS

Bouncing between separate offices is easy to work with, managing appointments, and using the ledger works great. Keeping track of family members, adding watched surfaces, and adding procedures is great to work with. X-ray features have improved over time

CONS

The overall interface of the clinical notes, charting and imaging is not user friendly. I've commented countless times about referencing the clinical notes with a patient in the chair is hard to use and hard to look back on old notes clicks around and x-ing out of boxes. The old dentrix note setup below the chart was much easier to use and made it much easier to refer to the chart in front of you. The image quality on xrays are ok, dexis is better than schick. Schick images are so bad I hardly consider them diagnostic. Dentrix and Schick both point the finger at each other and Dentrix answer is to use a twain device which looks like an interface from Windows '98 and is not user friendly or conducive to a fast working office.

Sheena

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

Great potential for cloud-based software

Overall, great. I used Curve Hero for a while and I have been happier with the speed of the technology.

PROS

Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great. Creating templates is great and super customizable. Can be used for multiple offices with ease!

CONS

CBCT not included, redundant, changing providers, unable to select multiple things to change at a time.

Reasons for switching to Dentrix Ascend

Needed a cloud-based software

Dorca

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Keeping it real-

Our team just got onboard with the online booking feature and it seems to reaching those hard to reach recare patients, which is great.

PROS

As a first time dental software user, I am pleased with the interface and ease of navagating through Dentrix Ascend. I love that they are constantly updating and bringing new features to Ascend that are specific requests of most of their customer base. They go above and beyond hearing and addressing our needs as the consumer.

CONS

What areas of improvement I feel are needed, having the ability to change an insurance from primary to secondary and visa versa without using so many clicks and steps. Also having the ability to print detailed receipts for specific collections, more specifically for Flexible Spending and End of year tax statements. Otherwise, perfect system.

Joseph

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY