We truly love the ease of this software, it's easy to learn, anyone new in the office is able to learn the system very quickly. For our office, it was a perfect solution, we have multiple locations and can quickly toggle between locations for scheduling and payment, it has made it extremely easy to oversee both locations. Another great aspect to this software, since it is web based they are able to continually update and make it even better, this has been great, we are happy with everything they have created!

There are several features we are really waiting for, an online time clock, and online RX.

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Sometimes it get froze so we need to refresh the browser to proceed.

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether. It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005. Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software. I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

ability to report, review, and manage all offices without having to be on site.

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare.

This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need.

There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed.

We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us!

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office.

The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function.

The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it).

Many updates are still needed, some of which should have been implemented in the first release of the program. Sometimes the program is 'buggy'/slow (we have very fast internet). There should be more options for customization.

We came from dentrix and i liked the icons across the top to access modules

Login in from anywhere. Flexibility and always evolving. Didn’t like windows updates

I would like to customize more, especially medical alerts. I don’t want to be notified unless something major in medical and I don’t want to check don’t ask again

Not good and we left and switched to Dentrix

Cloud based and not a lot of clicking to get through software.

It just was not ready to handle to the hustle and bustle of the day to day of a busy practice.

Great when I have multiple offices and w with Covid being cloud based we could always access

Cloud based and the easy access from any smart connected device

Can’t chart full cups restorations Can’t choose colors for restorations existing. Treatment planned. Completed. And can’t make individual surface restorations on the charting

Would really be a great program, however it is missing too many key components.

The program is visually great to look at and is very basic, easy to use.

Ascend must incorporate more features from outside sources. At this seminar out of a large room of vendors, we could not find 1 who's program could be used within Ascend.

Overall this program has a lot of potential to be great, but for the cost things should be running much more efficiently than they do. The interface could use some serious re-modeling and consideration for a fast moving practice that needs to reference notes, images, chart in one place instead of clicking around constantly to get information

Bouncing between separate offices is easy to work with, managing appointments, and using the ledger works great. Keeping track of family members, adding watched surfaces, and adding procedures is great to work with. X-ray features have improved over time

The overall interface of the clinical notes, charting and imaging is not user friendly. I've commented countless times about referencing the clinical notes with a patient in the chair is hard to use and hard to look back on old notes clicks around and x-ing out of boxes. The old dentrix note setup below the chart was much easier to use and made it much easier to refer to the chart in front of you. The image quality on xrays are ok, dexis is better than schick. Schick images are so bad I hardly consider them diagnostic. Dentrix and Schick both point the finger at each other and Dentrix answer is to use a twain device which looks like an interface from Windows '98 and is not user friendly or conducive to a fast working office.

Overall, great. I used Curve Hero for a while and I have been happier with the speed of the technology.

Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great. Creating templates is great and super customizable. Can be used for multiple offices with ease!

CBCT not included, redundant, changing providers, unable to select multiple things to change at a time.

Our team just got onboard with the online booking feature and it seems to reaching those hard to reach recare patients, which is great.

As a first time dental software user, I am pleased with the interface and ease of navagating through Dentrix Ascend. I love that they are constantly updating and bringing new features to Ascend that are specific requests of most of their customer base. They go above and beyond hearing and addressing our needs as the consumer.

What areas of improvement I feel are needed, having the ability to change an insurance from primary to secondary and visa versa without using so many clicks and steps. Also having the ability to print detailed receipts for specific collections, more specifically for Flexible Spending and End of year tax statements. Otherwise, perfect system.