Dentrix Ascend vs Dentrix Enterprise

RATING:

4.2

(229)

Dentrix Ascend has 229 reviews and a rating of 4.15 / 5 stars vs Dentrix Enterprise which has 103 reviews and a rating of 4.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (229)
4.2 (103)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
May 12, 2024
May 24, 2022
Pros/Cons
  • Pros

  • I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.
  • I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software.
  • Cons

  • Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls.
  • Dentrix ascend is missing some of the key components of traditional dentrix.
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  • Pros

  • Love the design of the modules and appointment book views. Easy to bill out of, and works good with HL7 interface.
  • The support team is great, the software is user friendly in most aspects, and the schedule is easy to read.
  • Cons

  • Two times to select the encounter number! you can't be serious. In my arena, I need to interface with a medical record as well as other systems, all those interfaces have been bad to date.
  • When interfaced with other systems, Dentrix itself is very frustrating and can't do many of the things that we need it to.
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Pricing Range
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$
$
$
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Product Demo
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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos