Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls.

Overall- I love this system and need more training. I love that I can view my day from any device with the internet.

Customer service is so helpful. They remote in and show you step by step.

Overall experience has been very good and the customer support has been amazingly and surprisingly good.

I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.

We've had a great experience with Dentrix Ascend and even worked to integrate the platform with several other practices.

Dentrix ascend is missing some of the key components of traditional dentrix.

It's not horrible and I'm not completely dissatisfied, but it has been disappointing.

I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software.

When things are broke or not working minimum 24-48 hours to fix.

The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server.

Tricky to use, inability to add templates, referral processes.

The support with Dentrix has been great. The response is almost immediate and very helpful.

The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it).

Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled.

Simple, easy to use interface, efficient integration with AthenaNet EHR.

Great experience that will continue to improve.

It is a beautiful visual for patients, and my doctor likes the cloud base storage.

Everything that I felt was missing has been added in the last year.

And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend.

Like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Building the report needed is time consuming and confusing. Of all the complicated things you can do with Ascend, electronic billing isn't one of them.

We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere.

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

I like most of the updates but dislike every update we run into an issue. I dislike that it gives error messages a lot.

The software is user friendly and I love being able to request features to be added. Also, if I run into an issue, tech support is extremely helpful and eager to resolve the problem.

Easy to use-patient accounts and statements are easy for patients to understand. Love being able to access the schedule anywhere.

For the cost and the ability to use my laptop and PC at home I would recommend it to anybody in the medical or dental profession.

I love the fact that we can recommend changes and with in weeks they happen.

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow.

Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great.

Saves money from buying multiple services. The bundle approach is a good value.

Seems to integrate well with the computer and it’s nice having everything cloud based.

The program is visually great to look at and is very basic, easy to use.

From an operations stand point, it has helped us grow our business quickly and I appreciate that they are constantly improving their software at no extra cost.

It is very user friendly. If you have any issues with any part of the software you can go to the help center or community forum and find the answers you are looking for.

We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

The quality of the radiography was archaic. My staff was angry, I was angry.

I have a lot of recommendations, but I ultimately like this product a lot.

We have problems with software's for weeks now and no response from Tab 32 for emails, messages. I have three other clinics and thinking to switch out from Tab32 due to poor customer service.

Compared to other cloud base PMS it’s simpler and easy to use. Customer support is very good and they are always improving.

It is very simple to use and tech support is awesome. I use their product daily and love it.

Very intuitive and runs on low data speed also. The customer service is the best and always helpful.

I haven't found anything to date that I dislike. We are working out the links.

I can access patient charts and xrays from home or while traveling is fantastic. Also, I am big fan of their integrated hellopatient system within EHR itself.

It requires a lot of clicking. We arelocated on east cost & they are on west, so time difference is an issue when we need trouble shooting.

It is great to have everything in one place and to be able to access everything remotely. The software is intuitive and comprehensive.

The software is easy to use and comprehensive. Also  The team is very helpful.

No updated given, bad customer support as it takes way too long to get back to you. There are way too many steps to do simple tasks.

All features that we required for the daily functionality are present. Easy to learn for new hires without previous PMS experience.

I love absolutely everything about this software.

Its just amazing and everything is in one place.

I don't have to be tied to the office with office functions. They are constantly upgrading and improving their already great product.

The Cloud Based function was the best aspect of this program. The new practice discount is very helpful.

The concept of all things integrate d and cloud based is great.

Onboarding was traumatic - as it would be with any change of this magnitude.

I think it has potential to be much better. I hope that this company lasts because I really don't want to have to transition my charts again.

It's a simple layout and easy to navigate between pages. Hello Patient works great and the patients love  it.

So far ahead of the competition and so simple and easy to use. I opened my practice and never regretted the decision of getting TAB32.

Had I known this information early on , I would have saved a lot of time and money. I spent a decent amout of money on the migration only to have the the main components not migrate.

I have used Tab32 for 3.5 years now and I have seen the amazing changes and growth they have accomplished. They have been so easy to work and communicate with.

Some features take multiple steps to perform and can be difficult to manage in a busy dental practice. Overall I see the the potential to be a great product.

US Dollar

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.


Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.


Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.



LongDescription

Treatment Planning

Patient Records Management

User Management

Customizable Reports

Document Imaging

Charting

Progress Tracking

Referral Tracking

Confirmation/Reminders

Task Planning

Scheduled/Automated Reports

Data Import/Export

Multi-Location

Imaging and X-rays

Orthodontic Charting

Risk Alerts

Role-Based Permissions

Customization

3D Imaging

Medical Billing

Customizable Templates

Progress Notes

To-Do List

Claims Management

Appointment Management

Records Management

Client Management

Drag & Drop

Image Analysis

2D Drawing

Periodontal Charting

Calibration Management

Dental Practice Management

Pricing information is available on inquiry.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dentrix Ascend

In Person

Live Online

Webinars

Documentation

Videos

Headquartered in Sacramento, California, tab32 is the industry's #1 technology platform for patient-first cloud dental electronic health record software (Dental EHR), Dental Practice Management System (Dental PMS), and Open Data WarehousingTM. Providers use tab32 to track 9.3 million appointments, 7.3 million patients, and 100+ million radiology xrays, with 1+ million monthly patient engagements and $375 million of annual revenues flowing through the platform. The all-in-one cloud platform delivers comprehensive and engaging patient experiences through the entire value-chain of care, allowing dental practices to achieve long-term sustainable growth and profitability. With a leadership team of former researchers, data scientists, and engineers from University of California, tab32 has pioneered many first-to-market innovations such as integrated texting, VoIP, e-forms, mobile payments, cloud imaging, and a Standard Model for open data sharing in dental.



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