Excellent software for the price. The support is not the best, but the software is reliable and simple to use.

Easy and user friendly. Easy to train staff with. User-interface is simple and not complicated. Billing and creation of claims is easiest on this platform.

Confirmation/reminders and all communications with clients is unreliable. We have contracted with a third party company to ensure proper delivery.

Great investment.

Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...

Better than paper

difficult to pull reports, difficult to do upgrades and get well-trained on how best to use

Easy to use and teach to others................

Not as many one click options. You have to make several clicks to complete an action.

Easy to train

I really like that it is so user friendly.

I would recommend Dentrix to any one. No cons.

The demographics relay over as it should. The medication interface gets over written by the Medical Software.

Reports

EHR development and a paperless dental record.

no paper record, having an electronic forum really matters. populates interfaced programs with patient data reducing wrong site, wrong patient, issues.

Six times to select the provider......really! Two times to select the encounter number! you can't be serious! In my arena, I need to interface with a medical record as well as other systems, all those interfaces have been bad to date. Meaningful use? Whose meaningful use? if smokeless tobacco and now marijuana, those need to be included, otherwise, is it really meaningful? The reports are lacking, we need more adhoc reports based on all the structured that is captured.....why do we need a third party program to do this! Interfaces with other applications is dicey at best, i.e. iMedConsent. Why is this a problem? Why doesn't Dentrix Enterprise, destined for use with large dental groups, integrate better with other versions/applications run by Henry Schein. They do such great work with philanthropic organizations, why can't they apply that perspective to the various entities of their own companies.

overall its a good program

the line item accounting in the ledger is nice also the treatmet planner is very user friendly

the statements have to much confusing information for the patients

The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties.

It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment.

The software is very end user friendly. Love the design of the modules and appointment book views. Easy to bill out of, and works good with HL7 interface.

Would like to see updates in the reporting, charting, permissions, insurance features (including verification of insurance), ledger features, as far as, grouping claims with procedures and adjustments.

Frustrating, they sold us Ascend first.

Ilike the ability to set up templates in the schedule.

How difficult it is that notes do not have the feature to have prompts.

A good product overall!

Ideal software for a paperless Dental Practice. It has a place for almost everything and is compatible with other applications.

Still has a few quirks that need to be addressed. Too much clicking of mouse. I wish it would respond to key strokes as well so that I don't always have to use mouse.

Clinician friendly. Dental providers like all of the features.

Not being able to use the administrative functions in Dentrix. Our organization use NextGen and a HL7 interface.

Dentrix Enterprise is very user friendly and easy to train new employees on insurance verification and setup.

I would like to see integrated insurance verification features as well as the ability to group primary and secondary claims with procedures and adjustments.

Compatible with most dental imaging software, easy to navigate, great customer support, easy set up and installation.

Updates take a while, e-claims have trouble processing a lot of the time, reports take a long time to load.