About Dentrix

Dentrix is a practice management solution designed to help dental clinics manage appointment scheduling, payment processing, patient records and more. With Dentrix document center, practitioners can create, store and archive documents such as explanation of benefits (EOBs), x-ray images, insurance claims and more in a centralized repository.

The Dentrix communications manager enables medical professionals to interact with patients via email and text messaging and patients can send their appointments’ confirmations in real-time. Dentists can utilize the treatment planner to update patients' health information, add procedural steps and automatically send information to the patient’s ledger.

Dentrix allows medical clinics to...


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Supported Operating System(s):

Web browser (OS agnostic)

321 Reviews of Dentrix

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(176)

176

4 stars

(107)

107

3 stars

(19)

19

2 stars

(7)

7

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 321 results

July 2021

Kristen from JSP Dental

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Great dental software backed by excellent company

We love HS and dentrix for our practice!

Pros

Dentrix is very user friendly and has many features for many needs

Cons

Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great

Reasons for Choosing Dentrix

More user friendly and well developed. Ascend is not ready for the masses!

Reasons for Switching to Dentrix

Outdated software for today’s transition to digital practice charting

October 2019

User Profile Picture

Dominique from Happy Transcripts

Verified Reviewer

Company Size: 1 employee

Industry: Translation and Localization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Dentrix was a lifesaver at my previous job.

My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency.

Pros

- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent

Cons

- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding.

Reasons for Choosing Dentrix

Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From

November 2017

User Profile Picture

Arnell from Down to Earth Dental

Verified Reviewer

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

November 2017

Not for the average user

I don't have to have paper charts or appointment book.

Pros

It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes.

Cons

Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures.

August 2021

JoElle from West Campus Dental Center

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

August 2021

Great full suite of Dental practice management software.

I have been working at another dental office recently that doesn’t use Dentrix and I really realize how user friendly Dentrix is and how complete the software feels. It is organized and easy to complete tasks/charting without duplicating efforts. Dentrix just feels like it makes sense to me and it has a professional and updated look. The software I use at the other office is so much harder to use and takes me twice as long to do anything (maybe because I have so much experience using dentrix?). Dentrix is a complete package of features that link together everything in a patient record.

Pros

The features and ways this software can help manage patient records, appointments, billing, treatment plans, and communications is limitless. I have worked in offices that utilize Dentrix to its fullest and it is a great tool and keeps everyone on the same page in regulates to patients and treatment etc. You can begin using it for a few things and as you get comfortable the features used can expand. It is pretty flexible for using in small offices or larger offices and with proper training it seems to be great in my experience as a hygienist.

Cons

It can become a mess if employees don’t understand how to utilize the software properly. If patients aren’t scheduled directly from the recall in their chart then they will show up on recall lists and get notified they are due for an appointment or sometimes they can end up with multiple recalls if not managed correctly when scheduling. If treatment plans aren’t input correctly then scheduling and estimates will be inaccurate.

January 2021

Constantin from General and Cosmetic Dentistry

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

January 2021

Poor to non existent customer service and technical support

Customer service and technical support used to be good. Last couple of years that changed for the worse. Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software. They are answering questions by reading a script that often does not make any sense. To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible. As i am typing this review, i have been on hold for 40 minutes and counting.

Pros

Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use.

Cons

Customer service and technical support.

Reasons for Choosing Dentrix

NA