Dentrix

RATING:

4.30

(348)

About Dentrix

Dentrix is a practice management solution designed to help dental clinics manage appointment scheduling, payment processing, patient records and more. With Dentrix document center, practitioners can create, store and archive documents such as explanation of benefits (EOBs), x-ray images, insurance claims and more in a centralized repository. The Dentrix communications manager enables medical professionals to interact with patients via email and text messaging and patients can send their appointments’ confirmations in real-time. Dentists can utilize the treatment planner to update patients' health information, add procedural steps and automatically send information to the patient’s ledger. Dentrix allows medical clinics to review patients’ historical records, f...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Dentrix patient chart
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Dentrix Reviews

Overall Rating

4.30

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 345 reviews

Cindy

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Best Software Ever!

User Profile

Jason

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2018

From an IT perpective

Overall, again from an IT perspective, my observation are that its probably the best overall package for any practice to use, and easy to work with for IT Admins, and techs, Hardware integration is solid, Imaging software integration is solid, and support is always there. From what ive been told by Office staff, its got everything an office will need to get things done.

Pros

As far as advising clients on an overall PM software package to use, this is one of the best, with fairly decent customer support and ease of administration from a Staff and IT perspective. it also fulfils just about every need for almost any kind of Dental practice, with the exception of Endodontics.

Cons

Being that its a rather large software package with a database component, there are going to be issues. Especially with Windows 10 (but then again, its Windows 10) So it does have its fair share of bugs.

Sumeet

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

March 2022

Dentrix

Overall, Dentrix is overall a great dental management software for the price.

Pros

The claims/billing management is quite easy to use. User-friendly software and easy to train staff on.

Cons

The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name.

Reasons for choosing Dentrix

Price and ease of use/training

Reasons for switching to Dentrix

Mainly price and integration.

User Profile

Arnell

Verified reviewer

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

November 2017

Not for the average user

I don't have to have paper charts or appointment book.

Pros

It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes.

Cons

Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures.

Tamara

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

Best Dental Software I have used (out of 4!)

There is always something new to learn and utilize. You can certainly use the basics as a new-hire, but more experienced users will be able to implement and grow easily, to maximize efficiency.

Pros

User friendly, frequent updates/bug fixes, variety of ways to do the same thing, so you are certainly able to find a way that works best for you!

Cons

I wish there was a way to integrate different maximums/benefits. For example: having the software "read" the additional ortho benefit, rollover allowances, and plans that do not consider preventive care in the maximum allowance.

Reasons for switching to Dentrix

Larger practice, more software ability needed

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