--- title: "Dentrix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dentrix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dentrix is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/dentrix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Dentrix](https://www.softwareadvice.com/dental/dentrix-profile/) / Dentrix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/dentrix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/dentrix-profile/alternatives/) # Dentrix User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 378 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 202 reviews (53%) - 4 stars: 126 reviews (33%) - 3 stars: 24 reviews (6%) - 2 stars: 11 reviews (3%) - 1 star: 15 reviews (4%) ### Most mentioned pros - I also liked being able to preset what I was scanning when scanning the same type of document for multiple patients. - Entering insurance information was convenient, and the pop-up windows made it easy to access important details quickly. - The Dental Practice management because it is a great system for scheduling patients, keeping patient records organized and billing. ### Most mentioned cons - I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. - Terminating my relationship has been a nightmare. - The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. ## Dentrix customer reviews Showing reviews 1-25 of 378 (page 1). ### Reliable and User-Friendly Dental Practice Management Software - Overall rating: 5/5 - Reviewer: Kayla H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Dentrix is a reliable and comprehensive dental practice management system. It helps keep patient records, scheduling, billing, insurance, and treatment information organized in one place. While some features take time to learn and occasional technical issues can occur, it is generally user-friendly and helps improve efficiency in a busy dental office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dentrix is user-friendly, keeps patient information organized, and makes scheduling, billing, insurance, and treatment planning more efficient. #### Cons Dentrix is a useful system overall, but some features have a learning curve, and the software can occasionally feel slow or more complicated than necessary. --- ### What Dentrix Taught Me About Practice Growth and Patient Experience - Overall rating: 4/5 - Reviewer: Robin W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably. #### Cons Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides. #### Reasons for switching to Dentrix Wanted something more multifaceted for the cost. --- ### Dentrix is an easy software to use. - Overall rating: 5/5 - Reviewer: Felicia S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for all staff and helpful in easy access to patient information and very good scheduling templates #### Cons Slow to pull up from a patient file to probe screen --- ### Reliable Dental Software with Strong Patient Management Tools - Overall rating: 5/5 - Reviewer: Gwen O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a positive experience using Dentrix for 7 years. It was reliable for patient management, insurance entry, scanning, and general front office workflow. I liked that it allowed multiple windows to stay open and made it easy to access patient information without constantly being redirected. While the imaging system and X-ray transfer process could be improved, Dentrix was still a strong and practical system for managing a busy dental office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used Dentrix for 7 years and really liked how efficient it was for day-to-day patient management. I appreciated that when adding family members, the last name auto-populated, and I loved that multiple windows could remain open at the same time without constantly redirecting me. Entering insurance information was convenient, and the pop-up windows made it easy to access important details quickly. I also liked being able to preset what I was scanning when scanning the same type of document for multiple patients. #### Cons The imaging system was the most difficult part for me. Transferring X-rays was hard and time-consuming, which could slow down the workflow. We also did not use integrated phone software, but I think having that option would have made communication and tracking calls much easier. I also wish there were stronger digital paperwork options where patients could complete forms electronically and have them automatically upload into their chart. --- ### Great dental software backed by excellent company - Overall rating: 5/5 - Reviewer: Kristen P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love HS and dentrix for our practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dentrix is very user friendly and has many features for many needs #### Cons Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great #### Reasons for choosing Dentrix More user friendly and well developed. Ascend is not ready for the masses! #### Reasons for switching to Dentrix Outdated software for today’s transition to digital practice charting --- ### Dentrix was a lifesaver at my previous job. - Overall rating: 5/5 - Reviewer: Dominique S. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent #### Cons - Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding. #### Reasons for choosing Dentrix Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From --- ### Dentrix Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page. #### Cons Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel. --- ### I LOVE DENTRIX! - Overall rating: 5/5 - Reviewer: Lili C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp. #### Cons I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. --- ### Great program for the dental community - Overall rating: 5/5 - Reviewer: Samantha M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. #### Cons I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice. --- ### Dentrix-the Epitome of Patient Care - Overall rating: 5/5 - Reviewer: Taysia T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dentrix has been a great software to use in patient care. It is up to date, accurate, and quick. I am never waiting on a lagging screen. I love that Dexis and other software easily integrate into it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love how user friendly it is. It is a clean and simple software to understand. When onboarding new employees, there is great ease. #### Cons I do think that it needs a little bit of a facelift. It looks like we are still practicing dentistry in the 2010's --- ### Dentrix keeps our dental office in step. - Overall rating: 5/5 - Reviewer: Shayan S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change. #### Cons The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable. --- ### Great Software for any Dental Practice - Overall rating: 4/5 - Reviewer: Geeta T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience, great use of software imaging stored into a comprehensive system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use and create user accounts, application based system that allows for confidential records to be stored. #### Cons Would have preferred more interactive training processes (like videos) and "how to dos" --- ### Great full suite of Dental practice management software. - Overall rating: 5/5 - Reviewer: JoElle T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been working at another dental office recently that doesn’t use Dentrix and I really realize how user friendly Dentrix is and how complete the software feels. It is organized and easy to complete tasks/charting without duplicating efforts. Dentrix just feels like it makes sense to me and it has a professional and updated look. The software I use at the other office is so much harder to use and takes me twice as long to do anything (maybe because I have so much experience using dentrix?). Dentrix is a complete package of features that link together everything in a patient record. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The features and ways this software can help manage patient records, appointments, billing, treatment plans, and communications is limitless. I have worked in offices that utilize Dentrix to its fullest and it is a great tool and keeps everyone on the same page in regulates to patients and treatment etc. You can begin using it for a few things and as you get comfortable the features used can expand. It is pretty flexible for using in small offices or larger offices and with proper training it seems to be great in my experience as a hygienist. #### Cons It can become a mess if employees don’t understand how to utilize the software properly. If patients aren’t scheduled directly from the recall in their chart then they will show up on recall lists and get notified they are due for an appointment or sometimes they can end up with multiple recalls if not managed correctly when scheduling. If treatment plans aren’t input correctly then scheduling and estimates will be inaccurate. --- ### dental asst - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered 2014-2020 great,,,,,2022= Titanic!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros well the much older version of the software was user friendly and integrated easily bridged with actual HELP features that tells and teaches about every aspect of all the software features without having to call tech support on a wkly bases. Whatever happened to Dentrix in the last few years has been all bad and very user-UNfriendly. Free software would have been a better use of time and for the money we could have taken a nice office week training in a nice tropical area. #### Cons everything!!! tech support, help features, trainers that could help set up software and features. NO printed how to book but then again the help feature just has you calling tech support that is about as knowledgeable as the in ap help feature. #### Reasons for choosing Dentrix Not sure but upset that i spoke so highly of my past outdated experience of a much nicer and user friendly Dentrix. #### Reasons for switching to Dentrix Software has been unsupported for years and system updates were not reading down anymore. but was wonderful and still is compared to 2022 Dentrix. --- ### Honest and Best Review - Overall rating: 5/5 - Reviewer: Belkin L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Dentrix everything about it makes it easy to multitask and be very efficient. It has many features and always coming out with more that helps all users like myself. #### Cons I LOVE everything about Dentrix. I have no complaints at all. --- ### poor tech support: poorly trained, outsourced language barrier, read manuals while client holding - Overall rating: 4/5 - Reviewer: Harold H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered dental practice management. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros this product requires a steep learning curve; however its features and versatility are very useful #### Cons 20+ year user: Product has gotten more complicated to use. previously globally updated components like DEXIS, now must be updated separately; tech support has degraded; is outsourced and there is a language barrier-30 minutes of formalities before the problem is addressed; wait times are lengthy; tech reads manual on client time while client is holding; techs poorly trained and inexperienced. Dentrix integrated brand name products like: Colgate into RXs and CareCredit in the software without client permission. #### Reasons for switching to Dentrix more functionality --- ### Best Dental Software I have used (out of 4!) - Overall rating: 5/5 - Reviewer: Tamara W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There is always something new to learn and utilize. You can certainly use the basics as a new-hire, but more experienced users will be able to implement and grow easily, to maximize efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, frequent updates/bug fixes, variety of ways to do the same thing, so you are certainly able to find a way that works best for you! #### Cons I wish there was a way to integrate different maximums/benefits. For example: having the software "read" the additional ortho benefit, rollover allowances, and plans that do not consider preventive care in the maximum allowance. #### Reasons for switching to Dentrix Larger practice, more software ability needed --- ### Dental software beyond compare. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was the first time I had worked in an office with Dentrix software and learning it was something I knew I was going to have to do eventually. It took a solid week of me focusing on learning each function of the software and implementing it into my daily routine for me to feel comfortable using it without guidance from coworkers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What was there not to like about this software? I was fresh out of dental assistant school when I went to work for my first job out of school and I was nervous that I wouldn’t learn this software fast enough in the field. That fear went out the door once I got to using it and saw that the layout made things pretty self explanatory and how easily everything flowed together. This software gives you the ability to manage all functions of running a dental office under one roof, instead of operating several different programs. #### Cons The only thing I could do with being changed with this software would be the patient charting portion. For some reason, it was always a hassle when it came to entering the patient’s chart notes the Doctor had written during each procedure. It just felt like this section never operated as smoothly as the rest of the program did. --- ### Dentrix, Is it worth the investment? - Overall rating: 4/5 - Reviewer: Katie D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I prefer this software to Eaglesoft, and Practiceworks by far for it's overall ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use even for computer novices. Even our senior staff members were able to adapt easily to this. #### Cons This software needs more checks and balances to make sure charting, notes, etc. are entered for office visits. #### Reasons for switching to Dentrix streamline software between offices --- ### Dentrix Ease - Overall rating: 5/5 - Reviewer: Jennifer W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Wonderful! Would recommend to anyone looking #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and the ease f training new employees #### Cons All the updates and changes, too many monthly --- ### 20+ year user of this software - Overall rating: 5/5 - Reviewer: Josh B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is the original. We actually started with this software back in the terminal days before windows networks were popular. Over the years, I can say that this software has it all. They have more functionality than any other software I have ever seen. I have made my dental office more and more efficient simply by learning how to use the software and its different parts. PLUS, they have an online forum where you can make suggestions and vote on others' suggestions. Then they take the suggestions with the highest number of votes, and they build that functionality into the software. So it is a software that has been built on the backs of its users. #### Cons There is not a lot of things that I would say are bad with the software. One thing is that there is SO much functionality that it can be overwhelming. They also could have better "online" services that they call Eservices (text messages for patient reminders, etc.). Other than this, it is just vital to really get trained over and over again on the software as that is the key to its success. --- ### My favorite dental software to date - Overall rating: 5/5 - Reviewer: Tara B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is a good one. I have recommended this software to other people. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite. #### Cons There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me. #### Reasons for switching to Dentrix The prior software didn't do half of what we wanted/needed, and I disliked the fact that any time I reached out of support in the past that it cost us additionally. With Dentrix there is no cost with support, which is how I feel it should be. --- ### Full Service - Overall rating: 4/5 - Reviewer: Kerri M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I really do like this program. The support has been fantastic and the developers LISTEN! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It handles almost everything we need to do in the office in one central management program. #### Cons The statements and ledgers are often confusing to our patients. I find myself having to put together spreadsheets to explain things. I also am disappointed that we can no longer change who a payment is applied to after we have closed the month. People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients. #### Reasons for choosing Dentrix We inherited Dentrix version 11. We stayed with this version because it was what we knew. After coming to BDC 2017 we realized how much more the program could do for us and we upgraded to G6. I did consider maybe checking out Eaglesoft, but liked everything Dentrix could do. --- ### Worst decision - Overall rating: 2/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible! Was forced to switch from Easy Dental which I have been using since 1986...Sold a bill of goods...have been on the phone for over 20 HOURS!!! trying to get everything to work...told certain documents were an add on to transfer but could still access them in Easy Dental...if I can access them in Easy Dental why couldn't I have kept that program... [sensitive content hidden] is a monopoly and forcing users to change to Dentrix was a bad idea...tech support is impossible to understand...not to mention the time to wait to speak to a human!! If you have Easy Dental keep it!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I thought it would be an easy transition from Easy Dental #### Cons Confusing ...too many clicks to enter data what used to be quick and efficient with Easy Dental is now too time consuming #### Reasons for switching to Dentrix Support was ending for Easy Dental...should have taken my chances without support with a program that I had no problems with...giant rip off! Hate [sensitive content hidden]! --- ### Easy to Navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall dentrix met all expectations and standards for a dental office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy it was to navigate through the different features of this software. ie: going from charting to X-ray images. I also liked how it was easy to learn because I used a different software at my other office. Within a couple days I was getting the hang of it. #### Cons Took a bit long to load after you close the program. It is better to have a fast computer/server ## More reviews [Next reviews](https://www.softwareadvice.com/dental/dentrix-profile/reviews/?page=2) --- Dentrix Reviews, Pros and Cons - 2026 Software Advice