What are Dentrix users saying about the software?
Read what people like you have said about using Dentrix software through verified user reviews
User Review Highlights
4.32
328 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The constant updates and suggestions from users across the country is a great way to make it perfect for us users."
"I like the format of the schedule, the treatment planning is very straight forward, and it is easy to write notes/navigate a patient's chart."
"I like dentrix because once you get to navigate it then it really is a great software that helps the practice in multiple ways."
"Costly for annual maintenance. The hold time for customer service is sometimes lengthy."
"We need more pre-block options for the appointment book / scheduling to template. We have to create an event and that is annoying."
"Problems when upgraded systems. Not knowing everything it can do."
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Showing 1 - 25 of 325 reviews
Cindy
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Best Software Ever!

Dominique
Verified reviewer
Company size: 1 employee
Industry: Translation and Localization
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Dentrix was a lifesaver at my previous job.
My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency.
Pros
- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent
Cons
- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding.
Reasons for choosing Dentrix
Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From
Kristen
Verified reviewer
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
Great dental software backed by excellent company
We love HS and dentrix for our practice!
Pros
Dentrix is very user friendly and has many features for many needs
Cons
Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great
Reasons for choosing Dentrix
More user friendly and well developed. Ascend is not ready for the masses!
Reasons for switching to Dentrix
Outdated software for today’s transition to digital practice charting
Sumeet
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
Dentrix
Overall, Dentrix is overall a great dental management software for the price.
Pros
The claims/billing management is quite easy to use. User-friendly software and easy to train staff on.
Cons
The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name.
Reasons for choosing Dentrix
Price and ease of use/training
Reasons for switching to Dentrix
Mainly price and integration.
John
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Support with an attitude, and a big bill
Good software when is running. Difficult to deal with technical issues. And very expensive. Not worth the price!
Pros
I like how Dentrix integrates all clinical aspects of the practice under one program
Cons
It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating!
Reasons for choosing Dentrix
We were buying dental supplies from [SENSITIVE CONTENT HIDDEN]. Thought it would be a good idea to get the software through them too. Keep it all together. Not necessarily true. Dentrix and [SENSITIVE CONTENT HIDDEN] act like two completely separate companies. No reason to stick to Dentrix if you already buy your supplies from [SENSITIVE CONTENT HIDDEN].
Alex
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
Dentrix makes our workday work!
We use Dentrix everyday in our dental clinic. It is the glue that holds our work days together. We are in the process of going paperless and Dentrix has enabled us to be confident in this big change. From scheduling efficiently to keeping track of completed and future treatment, Dentrix keeps the workday flowing.
Pros
Patient charting and treatment planning are the most critical functions my workday. My office manager would tell you the eClaims and insurance verification options are important for an efficient day. We continue to learn about new options as we upgrade to Optimum Pro and take on automatic notifications and online bill pay. Because of their multiple service packages, you can personalize you package based on cost and features. It’s a good product.
Cons
You have to be familiar with the software or you will become overwhelmed by the number of buttons and options. I probably only use half of all the functions. Training is imperative and their customer service is usually good. At times, it will take a while to get through to a real person for support.
Reasons for choosing Dentrix
Cost and other user recommendations. We spoke with other doctors and their experience with both Eaglesoft and Dentrix. Dentrix always won out.

Response from Henry Schein One
Thank you for the wonder feedback Alex. I would love to discuss your feedback with Dentrix further. If you're interested let me know.
Replied March 2022
JoElle
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Great full suite of Dental practice management software.
I have been working at another dental office recently that doesn’t use Dentrix and I really realize how user friendly Dentrix is and how complete the software feels. It is organized and easy to complete tasks/charting without duplicating efforts. Dentrix just feels like it makes sense to me and it has a professional and updated look. The software I use at the other office is so much harder to use and takes me twice as long to do anything (maybe because I have so much experience using dentrix?). Dentrix is a complete package of features that link together everything in a patient record.
Pros
The features and ways this software can help manage patient records, appointments, billing, treatment plans, and communications is limitless. I have worked in offices that utilize Dentrix to its fullest and it is a great tool and keeps everyone on the same page in regulates to patients and treatment etc. You can begin using it for a few things and as you get comfortable the features used can expand. It is pretty flexible for using in small offices or larger offices and with proper training it seems to be great in my experience as a hygienist.
Cons
It can become a mess if employees don’t understand how to utilize the software properly. If patients aren’t scheduled directly from the recall in their chart then they will show up on recall lists and get notified they are due for an appointment or sometimes they can end up with multiple recalls if not managed correctly when scheduling. If treatment plans aren’t input correctly then scheduling and estimates will be inaccurate.
Samantha
Verified reviewer
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
I use Denrix every day at work and I really enjoy it.
Pros
I really enjoy that there is so many different areas to explore. If you have any questions customer service is always willing to remote in and help and there are also training videos to watch to help.
Cons
A few things that can some times become a headache is when say a child parents are separated and they have insurance with both parents you have to add them on the same account instead of keeping every one as an individual like Eaglesoft has it. Another little con I have is that it is kind of hard to email a patient there ledger, if they request. There is a lot of steps.
Heather
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Dentrix makes my job easier!
My overall experience with Dentrix has been a good one. I have been using this software for almost 16 years. It is very user friendly and allows us to treat our patients more efficiently.
Pros
What I like most about this software is that it is very user friendly.
Cons
What I like least about this software is how occasionally when I am posting insurance payments into the patient ledger it will not let me and say that the patients chart is pulled up on another workstation and that is not the case.
Jimmy
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Dentrix Review
Customer suppose is always there, like the chat support feature
Pros
Very user friendly and has short cut buttons and customizable templates for everything. I would say this is the most used dental software for most dental practices
Cons
They have a very cool updated feature to link xrays to dentrix chart but it is only compatible with some xray software. Would be nice if it was made compatible with apteryx which is the xray sofware I use.

Binh
Verified reviewer
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
Used everyday in our practice for patient management software
Overall very please and have been using Dentrix for awhile now.
Pros
Ease of use. Keeps our records all electronic. Pt scheduling is a breeze. Highly recommend this software.
Cons
Can be slow at times with our servers. Outdated interface. Can be updated to look a little more modern.
Kimberly
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
Dentrix for a Dental Office
Great!
Pros
This product is very user friendly. You can go online and learn to do just about anything.
Cons
We need to update our program but need to update our computer system first. Which we just can not do at this time.
Constantin
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Poor to non existent customer service and technical support
Customer service and technical support used to be good. Last couple of years that changed for the worse. Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software. They are answering questions by reading a script that often does not make any sense. To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible. As i am typing this review, i have been on hold for 40 minutes and counting.
Pros
Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use.
Cons
Customer service and technical support.
Reasons for choosing Dentrix
NA
Josh
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
20+ year user of this software
Pros
This software is the original. We actually started with this software back in the terminal days before windows networks were popular. Over the years, I can say that this software has it all. They have more functionality than any other software I have ever seen. I have made my dental office more and more efficient simply by learning how to use the software and its different parts. PLUS, they have an online forum where you can make suggestions and vote on others' suggestions. Then they take the suggestions with the highest number of votes, and they build that functionality into the software. So it is a software that has been built on the backs of its users.
Cons
There is not a lot of things that I would say are bad with the software. One thing is that there is SO much functionality that it can be overwhelming. They also could have better "online" services that they call Eservices (text messages for patient reminders, etc.). Other than this, it is just vital to really get trained over and over again on the software as that is the key to its success.
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
Dental software beyond compare.
This was the first time I had worked in an office with Dentrix software and learning it was something I knew I was going to have to do eventually. It took a solid week of me focusing on learning each function of the software and implementing it into my daily routine for me to feel comfortable using it without guidance from coworkers.
Pros
What was there not to like about this software? I was fresh out of dental assistant school when I went to work for my first job out of school and I was nervous that I wouldn’t learn this software fast enough in the field. That fear went out the door once I got to using it and saw that the layout made things pretty self explanatory and how easily everything flowed together. This software gives you the ability to manage all functions of running a dental office under one roof, instead of operating several different programs.
Cons
The only thing I could do with being changed with this software would be the patient charting portion. For some reason, it was always a hassle when it came to entering the patient’s chart notes the Doctor had written during each procedure. It just felt like this section never operated as smoothly as the rest of the program did.
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
The most user friendly dental software
I've used Dentrix more than any other system over the years. It's very easy to jump in and use. There are a few improvements that can be made to Dentrix to make it the optimal software system. This would be nice to see!
Pros
Dentrix is extremely user friendly and the most common dental software found in dental offices. The charting and notes are easy to use, along with the quick notes for standard notes that are repeated with procedures along with hot buttons for easy charting. The treatment planning is efficient in the charting with outlining priority. Scheduling is easy to use, clear and customizable for display. The drop box on the right to move appointments is handy and everyone can share the same drop box, even if you are logged in under different users.
Cons
There are too many windows that need to be opened, charting, xrays, documents center, patient information, schedule. Documents would be better served with the patient information to limit all of the windows you need open. When an electronic submission is sent to the insurance, a digital copy is not kept in Dentrix. This is very hard to work with as you need to scan in documents continuously and you can see the previous record of what was covered at the last visit. You can't send emails with an option of encrypting the documents with a password - for privacy legislation this would be amazing!
Tara
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2021
My favorite dental software to date
My overall experience is a good one. I have recommended this software to other people.
Pros
I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite.
Cons
There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me.
Reasons for switching to Dentrix
The prior software didn't do half of what we wanted/needed, and I disliked the fact that any time I reached out of support in the past that it cost us additionally. With Dentrix there is no cost with support, which is how I feel it should be.
Kerri
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Full Service
I really do like this program. The support has been fantastic and the developers LISTEN!
Pros
It handles almost everything we need to do in the office in one central management program.
Cons
The statements and ledgers are often confusing to our patients. I find myself having to put together spreadsheets to explain things. I also am disappointed that we can no longer change who a payment is applied to after we have closed the month. People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients.
Reasons for choosing Dentrix
We inherited Dentrix version 11. We stayed with this version because it was what we knew. After coming to BDC 2017 we realized how much more the program could do for us and we upgraded to G6. I did consider maybe checking out Eaglesoft, but liked everything Dentrix could do.
Matt
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Command center of our practice, has made our lives exponentially easier!
This functions as our command center for the office, it streamlines documentation, scheduling, collecting payment, confirming appointments, running reports, ect, There is not much that this program does not seem to be able to do.
Pros
The ease of scheduling, blocking in the schedule, access to patient records, the plethora of informative reports, the easy to use and fairly intuitive layout, customization, The ability to add and edit templates in chart module. I honestly could not imagine running the office without this program. I have had several employees say that they prefer Dentrix over any other practice management software they have used.
Cons
Sometimes the modules can lag (could be our system as well, but I have a feeling it is the program for the most part), the lack of quick update releases, the lack of adopting and implementing features that have been being asked, recommended, or outright begged for on the Dentrix My voice.
Jane
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Comprehensive dental software that is easy to use
Pros
Encompasses everything needed to provide excellent dental care for patients. Although very good software to begin with, company is open to suggestions from users and will incorporate most popular suggestions in updates. Have been using for over 30 years.
Cons
Overall happy with software. Perhaps one con would be in regards to add-on features. For example, there is a credit card processing add-on that works along side Dentrix. A great feature that integrates with software but, at the time when we were using this feature, there was no choice in credit card processing company. In order to use it, all offices had to go with the same processor, regardless of the discount rates, etc. We were able to get a better rate with comparable service elsewhere, however, it doesn't integrate with the software. Not directly related to the base software program which is wonderful.
Kenneth
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2018
The best software for the most sophisticated practices
Very good. I have had a wonderful experience since 1993 with this program. I install this on all the offices that I work with. You will need training and consulting to get the best of this software, but they have that too.
Pros
Dentrix has been in this game since the beginning. They are the first Windows based dental office program. Well that's history now. Today they are more advanced and more adept at managing patient details and practice information than any other program. If your staff struggles with this program or if you the doctor have issues, then get training. HSPS offers this too. I won't use anything else. Yes. It has fees and costs. But you get what you pay for.
Cons
It requires good computers. It requires trained staff. Then with this accomplished your whole office performs much, much better. There's no way to justify a simpler program with less trained people. Why?
Orlando
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
One great software to use!
Dentrix costumer service is rally good and they are good with helping you answer the concerns or questions you have. Its a great software when its compare with many software I've used in the past and I wouldn't go back to the other ones. I always recommend Dentrix to any new dentist or dental offices cause I have a great experience with it, we just need to modify it to make it better for us clinicians.
Pros
This software is very compatible with most computer programs, has great tools to work with and is backup by great costumer service.
Cons
They are many separate windows for every single component, due to its many tools and versatility is a little hard to navigate and find certain tools or complicated on how to use them. Needs to be a little more simplify or have a content window with links that leads to what you are looking for like finances, patient images, charting, etc.
Esmeralda
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
Software
Overall I find it easy to use. It's the main system I have used and have found it easier to use than other.
Pros
We have used Dentrix in our office for years. We are currently on G6. Whenever I have an issue or need help I call the Dentrix support and get assistance fast.
Cons
I do wish I could switch when printing a walkout with dental codes. Patients say they don't need an itemized printout when they use their FSA/HSA cards then they call a few days, weeks or months later staying they need more information. I print out a patient ledger or walkout from the date of payment and the codes can't not be found. It is both frustrating and us and the Patient. Since most of the time their card has been placed on hold.
Reasons for choosing Dentrix
what I was familiar with the most and trained on.
Aurora
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Powerful, but not the most user friendly
Custom Reports, Communication/Integration from Dentrix to other platforms like Solution Reach for appointment reminders and continuing care.
Pros
There are so many features to use in dentrix that can really benefit a company. From custom reports to ease of scheudling and a help center. Customer service is always good and helpful, although, not always fixing the whole problem that we may have. However, they are always polite and ready to help.
Cons
Because there are so many features, we maybe know how to use a fraction of them. We have never really had any training on it and it can be costly to sign up for classes that really only cover the basics. I really want to learn! There is no in depth training and each time I have an issue I feel like only parts of the problme get fixed until I call like 3 times.
Sohrab
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Amazing software
It runs my practice, and does everything from the daily schedule, to the patient chart, to the ledger, to the employee time clock.
Pros
It literally does everything you need to run a small dental practice.
Cons
It is on the expensive side. It really should be given to Schein customers.
Reasons for choosing Dentrix
Had used it at a previous office.
