Dentrix vs Dentrix Ascend

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FrontRunners 2022

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Dentrix has 346 reviews and a rating of 4.3 / 5 stars vs Dentrix Ascend which has 224 reviews and a rating of 4.17 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 / 5 (346)
4.17 / 5 (224)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
November 18, 2022
October 10, 2022
Pros/Cons
  • Pros

  • The constant updates and suggestions from users across the country is a great way to make it perfect for us users.
  • I like the format of the schedule, the treatment planning is very straight forward, and it is easy to write notes/navigate a patient's chart.
  • Cons

  • Costly for annual maintenance. The hold time for customer service is sometimes lengthy.
  • We need more pre-block options for the appointment book / scheduling to template. We have to create an event and that is annoying.
  • Pros

  • I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.
  • I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software.
  • Cons

  • Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls.
  • Dentrix ascend is missing some of the key components of traditional dentrix.
Pricing Range
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2022

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5 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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