Dolphin Imaging software


Dolphin Imaging is a solution that allows dentists to capture, store and import photographs, X-rays, slides and other types of dental images. It offers manual and automatic options for curating and editing images, including drag-and-drop, red eye reduction and enhancement features (e.g. brightness, contrast, hue, saturation).

Dolphin Imaging offers patient education modules including an orthodontic, dental and surgical preview so patients can see the results of treatment. Dentists can contour a patient’s profile, use drawing tools and overlay images from other cases to produce a finished image that illustrates various treatment options.

Dolphin Imaging provides an Image transfer module that allows users to transmit images from the system into other programs such as Microsoft Word or PowerPoint and export them to different file types and print.

Other features include a patient database and search functionality. The solution is suited for general dentistry, orthodontics and oral surgery practices of all sizes. Support is offered via live chat, phone, email and webinars.

Supported Operating System(s):
Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 8 , Windows 10

14 Reviews of Dolphin Imaging

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  • Jason from SmileSolutions

    July 2018

    Great integration abilities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Made transferring photos a breeze

    Pros

    The ability to link Dolphin Imaging with multiple different accounts, particularly bridging suresmile for easy transfer

    Cons

    The layout feels a little outdated. Sometimes a little difficult to find the right buttons to click.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • erika from Torrey Pines Orthodontics

    Specialty: Orthodontics

    Number of employees: 2-10 employees

    July 2018

    Best customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support staff is always the person to call, to fix any problems, or concerns we have!

    Pros

    I always get the best customer service, especially. He is always able to fix any concerns we have, and he if he can't he will make sure to send in a request for them to fix any bugs.

    Cons

    When Orthotrac does an update, Dolphin doesnt work with them, so sometimes our systems will be off for a little bit.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    May 2018

    Dolphin has some of the worst customer support I've ever dealt with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dolphin sports a ton of features, and integrates fairly well with most practice management softwares. It's also pretty quick to use once you get past the learning curve.

    Cons

    We've had tons of issues with Dolphin. Sometimes, Dolphin will simply stop working and require a reinstallation. Sometimes, Dolphin won't launch anywhere within a dental office and requires server reboots, or database integrity tools. Calls to support are painful, as the first tech you talk to never knows much about the program, and even if there's a ticket open it seems like you need to start at that square one each time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jose from Blackford dental

    Specialty: General dentistry

    Number of employees: 51-200 employees

    May 2018

    Perdiodic use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It’s extremely easy to use, easy to view X-rays or any images taken on a patient. Images are very clear.

    Cons

    It may seem complicated at first time but makes sense after only a few minutes, it can take a long time to load.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gretchen from Signature Smiles

    Specialty: Orthodontics

    Number of employees: 2-10 employees

    April 2018

    Dolphin Imagine is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy use, very organized, you can show patients their before and after pictures of each view. The layout makes it so you can see each view of the patients mouth and facial shots.

    Cons

    Sometimes the x rays come out a little blurry, but all you have to do is enhance them and they come out fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mazin from Sterling Dental

    Specialty: General dentistry

    Number of employees: 11-50 employees

    March 2018

    Terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would not recommend this program to anyone.

    Pros

    The program itself works well for what I need it for. It saves me time and helps to keep everything in one place.

    Cons

    Very hard to deal with support. The problem gets resolved for a few days and then the same problem happens again. The Support is suppose to fix the problem and it is suppose to stay fixed. I'm very upset I paid so much money for a program that only works if the fix it on a weekly basis.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tyler from dmi Networking

    March 2018

    Dolphin Imaging has been a source of constant errors and calls to tech support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's potentially a powerful software, but their customer support is extremely poor and there are common and sudden issues popping up so often there's no way to justify any benefits received from choosing Dolphin over any number of other options.

    Pros

    When it works properly, Dolphin has a wide array of features and quick navigation. It also makes a cute Dolphin cry when you launch it.

    Cons

    We have had numerous issues with Dolphin suddenly not working, office-wide or workstation specific. When contacting Dolphin about these issues there is often a wait, and the tech agents are slow to respond. I have had live chat agents admit that they handle multiple clients at one time, explaining the slow responses and long delays in help. Even worse, when they are actually paying attention to you they often do not resolve the issue quickly, or sometimes at all. I can't possibly recommend this software based on my experiences.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anka from Dental Clinic

    Specialty: Orthodontics

    Number of employees: 1 employee

    January 2018

    Very difficult and program, complicate, with no reason. Ridiculous support. Non useful at all.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Don'#39;t by this program. There are many others cheaper and more convenient. I payed so much and now I must used. It was my stupid decision to buy it. Many cepfalometric measurements, of course not serve at all.

    Cons

    Program is expensive, customers (I am) are racketed by support. Not adequate guide documentation. Nothing is simple.

    This review was submitted organically. No incentive was offered
    Review Source
  • Andrew from Dental Design Studios

    Specialty: General dentistry

    Number of employees: 2-10 employees

    December 2017

    Support plan is ridiculous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I purchased the software to do one specific analysis. I installed it and didn't use it until the support expired. I cannot open it because of licensing issues. Dolphin want to charge more to get me back on support to "help me". What did I actually purchase? I then researched about Dolphin on Dentaltown and found many negative experiences with the company. I wish I researched more in depth before I wasted my money.

    Pros

    The only pro is that I don't have to hand trace cephs and the program does the ceph analysis...what it is meant to do.

    Cons

    The support fee is ridiculous. The software is already expensive, and the support fee is 1/3 the cost of the software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Taylor from Blackford Dental Management- NJ office

    Specialty: Orthodontics

    Number of employees: 2-10 employees

    November 2017

    Dolphin imagines

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It easy to use and the quality of he imaging system is great. There are so many different way to tweak the images.

    Cons

    Sometimes it doesn’t work when the updates are installed. We don’t have the rights at work to be able to fix it so it takes time to call IT and have them fix the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Roni from Signature Smiles

    Specialty: Orthodontics

    Number of employees: 501-1,000 employees

    November 2017

    Such an easy product to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Me and my orthodontic team use this product every day. It's very easy to use, and easy to learn when in a fast paced office.

    Cons

    From time to time the product will have its glitches and won't allow us to use the software. This is very rare but happens.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jazmin from Flour Bakery + Cafe

    Specialty: General dentistry

    Number of employees: 2-10 employees

    October 2017

    Dolphin Imaging is a very easy to use program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Dolphin Imaging is a very easy to use program that allows you to access imaging even when in a different location.

    Cons

    It took sometime to learn how to use this effectively, but once that was done this program was great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Palvinder from Langara School of Management

    Specialty: Orthodontics

    Number of employees: 11-50 employees

    September 2017

    Very widely used in the dental/orthodintic industry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Although costly, the usefulness of Dolphin Imaging and Management solutions allows the program to pay for itself.

    Pros

    - Intuitive design, great interface once fully understood.
    - Treatment cards serve as personalized mini databases for each patient, recording all visits, treatment types, and dental hardware used. This helps track costs, and treatment duration for each patient.
    - Data can be accessed remotely from home, or from a different practice.

    Cons

    Can be difficult to implement and use without costly training. The program itself is costly, and if located in Canada, trainers are most likely flown in from the USA which can add to the cost. It is best to get all employees on board at once, as the initial day (setup, assessment, travel) costs the most.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • duane from erickson and hong orthodontics

    Specialty: Orthodontics

    November 2015

    Great product, excellent support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    ease of use, excellent quality, and good support. Innovative software for analyzing 3d images

    Cons

    No complaints. I use this software for many years but changed because management software I use in my office offered a comparable program which integrated more seamlessly and was less expensive because it was part of a bundle.

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