Dovetail

RATING:

4.50

About Dovetail

Dovetail is a cloud-based dental practice management and EHR solution built for small, midsize and large dental office including specialists such as periodontists, endodontists, orthodontists and oral surgeons. Dovetail offers a mobile EHR web-application that is certified by the ONC and is HIPAA compliant. Primary features include patient engagement, medical history, treatment plan management, patient referral, appointment management, invoicing, file cabinet and financial reporting. The patient engagement feature provides the medical history that helps track medical alerts, pre-medication and allergy details. The Dovetail Connect is a collaboration tool that allows dental professionals to refer patients to specialists and track communications. Dovetail is off...

Dovetail Pricing

$399 Includes first doctor with unlimited staff and patient files. Volume discounts available. E-Prescriptions $35/Month E-claims $85/Month SMS patient confirmations $35/mth

Starting price:

$399.00 per month

Free trial:

Available

Free version:

Not Available

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Dovetail Reviews

Overall Rating

4.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

Most Helpful Reviews for Dovetail

1 - 5 of 14 Reviews

Read All 14 Reviews

Anonymous

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2019

The BEST software out there

The staff members at Dovetail are exceptional, the service is the best!

PROS

- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive

CONS

- Doesn't have custom reporting but this feature will be launched in September 2019.

Reason for choosing Dovetail

Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.

Reasons for switching to Dovetail

Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!

Vendor Response

Thanks for the review! You are correct, we now have custom reporting now built in.

Replied January 2021

Haytham

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2021

Easy to use, Reliable, Features full, and affordable

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.

PROS

awesome customer support from onboarding and throughout.

CONS

Treatment planning/ charting a little different than what I am used to.

Reason for choosing Dovetail

Features available as part of one solution. not segmented.

Reasons for switching to Dovetail

price, reliability, features

Thinh

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2021

Unable to print statements

Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.

PROS

I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.

CONS

We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."

Robert

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2020

I would recommend

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.

PROS

Cloud based. Easy to access schedule and patients on my phone.

CONS

Minor things that will be fixed in updates if not already.

Reason for choosing Dovetail

Pricing Ease of use Cloud based

BARRY

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2021

Building a relationship with dovetail

Healthy , growing and useful towards continued partnering towards streamlined revenue generation

PROS

The task of patient rebooking made easier

CONS

Platform matching to our specific cultural niche environment proved challenging

Reason for choosing Dovetail

Best matched our practice philosophy and needs

Read All 14 Reviews