--- title: "Eaglesoft Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Eaglesoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Eaglesoft is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/eaglesoft-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Eaglesoft](https://www.softwareadvice.com/medical/patterson-dental-eaglesoft-profile/) / Eaglesoft Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/patterson-dental-eaglesoft-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/patterson-dental-eaglesoft-profile/alternatives/) # Eaglesoft User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 159 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 70 reviews (44%) - 4 stars: 53 reviews (33%) - 3 stars: 29 reviews (18%) - 2 stars: 3 reviews (2%) - 1 star: 4 reviews (3%) ### Most mentioned pros - I have used Eaglesoft at several dental offices in 13 years and it's easy to navigate appointment scheduling. - Our main contact is quick to reply and all of our vendors work within eaglesoft. - The team picks up on training very quickly. ### Most mentioned cons - We were consistently told things were "known" problems by support, but no timeline to fix most of those bugs (like storing photos without them disappearing from patient files, etc.) - I can’t use patient phone number to look up. - Sometimes it can be difficult to find the correct Eaglesoft report. ## Eaglesoft customer reviews Showing reviews 1-25 of 159 (page 1). ### Seamless 3rd-Party Integrations, Comprehensive Features, and Excellent Support - Overall rating: 5/5 - Reviewer: Tim P. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Eaglesoft makes billing, imaging, scheduling, and every aspect of practice management easier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Integrates well with 3rd party programs, comprehensive features (imaging, scheduling, billing), excellent support #### Cons Measurement tool eliminated, icons are different in clinical and front office modes --- ### Eaglesoft is an excellent operating system - Overall rating: 5/5 - Reviewer: Brittany B. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Great product, we use it daily. Many different work arounds and multiple ways to get to each window. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eaglesoft is consistently putting out updates to improve their operating system and it has been the best dental software compared to others. #### Cons It is a little glitchy at times but all in all a great product. Would recommend to any dental practice --- ### Great CMS for the Dental Community - Overall rating: 5/5 - Reviewer: Samantha M. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Eaglesoft daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Eaglesoft is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. #### Cons I honestly don't have anything bad to say about Eaglesoft. It has been nothing but helpful in my practice. --- ### Security/ease of use - Overall rating: 4/5 - Reviewer: Koe M. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good and safe to use. One other thing I don’t really like is I either need patient name or chart number to look patient up. I can’t use patient phone number to look up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Security is good. You can hide patient information on your screen. By only displaying patient chart numbers. Learning how to use it is easy. It take one week. #### Cons Sometimes it freeze and force me to log out or restart my computer. I don’t know why but I think it get tired sometimes. --- ### Office Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 2-10 employees Eaglesoft simplifies daily operations with its intuitive design and multiple task pathways. Despite this, the reviewer feels that the costly customer support should be more accommodating for loyal users. Full review available after login on Software Advice --- ### I much prefer EagleSoft over other Dental Practice Management software on the market. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Eaglesoft since 2002 and am very glad I made the choice to do so. If I had to do it all over again I would not have changed a thing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is extremely user friendly and intuitive. Most functions are graphical so if you have a difficult time doing something you can figure it out just by looking. Well integrated products including their imaging software. #### Cons New staff struggle a bit because it is not the most popular software out there, but once they learn they are hooked! #### Vendor response We are happy to hear you are loving Eaglesoft. Thank you for providing feedback. If there are any additional questions or training help we can provide for some of the new staff please contact us at 800-475-5036 Replied May 2020 --- ### Excellent Practice Management Software - Overall rating: 5/5 - Reviewer: Robin K. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered I have used Eaglsoft for more than 20 years. It is so user friendy and it is easy to train new team members to use. I have used other practice management software in the past and none of them are as good as Eaglesoft. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eaglesoft offers so many features to make practice management so much easier. Their reports, charting and treatment planning are so organized. I love the insurance aging report and how you can make notes that can be tracked and filtered through the insurance outstanding claim window. This saves so much time. There are so many features to list that we love. #### Cons I would have to say the only thing as this time I would like to see improve is to be able to print patient notes from their chart note screen instead of having to go to patient master notes. #### Vendor response Thank you for taking the time to share your feedback. We are so happy to hear that you have been a customer for over 20 years and love so many things about Eaglesoft. We are also excited to share that our new Eaglesoft version 21.20 does include an update allowing you to print notes from the chart screen. Please contact our support team to get the update. Replied March 2022 --- ### Eaglesoft is a fine practice management software. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nothing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It has good customer support, as long as you are paying for it. If not, I am not sure how well you would function. They do updates almost yearly. #### Cons The update process can be onerous and time consuming. It can take hours to update an office. Also, the chart graphics are just ordinary. Nothing to get excited about. --- ### Great software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive! We rarely have any concerns with Eaglesoft, but the technicians are always pleasant and ready to help if we do need anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling and changing appointments is a breeze with Eaglesoft! This software integrates nicely with other systems (payment processing, patient communication...etc.). User-friendly and straight forward for training of new employees. #### Cons Sometimes it can be difficult to find the correct Eaglesoft report. It would be nice if the reports were a little more streamlined. --- ### Eagle has landed, but a bit too Soft (needs more Ummph!) - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered It was great. But since 2020, looks very dated. Many old icons and options that no one uses anymore. It's time to rewrite the entire software from the bottom up, a super fresh makeover. Outdated coding makes it hard for the writers to catch up with technology. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good integration between the schedule, the images, the treatment plan. Love how we are able do the same task using 2-3 different ways. #### Cons 1) very poor customization with teeth charting2) non-intuitive and complex menus3) very slow to incorporate latest technology (still cannot use on apple devices / takes at least 6 months to be able to install after every new windows version)3) not mobile friendly (in 2022 - can you believe that?) #### Vendor response Thank you for your review! Please contact our support team at 800-475-5036. We would like to talk through how to set up chart preferences, how to navigate toolbars/icons/shortcuts as well as how to use Eaglesoft Mobile. Replied November 2022 --- ### Fantastic Company - Overall rating: 5/5 - Reviewer: Kearschner D. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very good. Our main contact is quick to reply and all of our vendors work within eaglesoft. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Eaglesoft daily and it has so many functions to make our jobs much easier. Support is fantastic. #### Cons The system does go down several times a day. It is not for long periods but it is still a bit aggravating. --- ### Great software program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Great! I have used Eaglesoft at several dental offices in 13 years and it's easy to navigate appointment scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lots of features on how to accurately treatment plan for patients and it is very user-friendly for staff members. #### Cons Not being able to delete old items we no longer use (labs, insurance companies, etc) and deleting patients that have accidentally been put in the system twice. --- ### Hygiene Coordinator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! My favorite software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, very detailed, and support is outstanding! #### Cons It is not internet accessible. I do like that part only. Everything else is outstanding! --- ### Overall I'm Happy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it all day, every day. It's great for most things. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. You can teach yourself how to use it. #### Cons There is no way to access every thing in one place. I would like to "edit" thr patient from the schedule and ither similar things. --- ### Eagle Soft - Overall rating: 4/5 - Reviewer: Dr. Sumeet S. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered User friendly and simple/clean user-interface. Definitely recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use and easy train other members of our team. Extremely user-friendly. The interface is also clean and modern. #### Cons X-rays uploading and loading takes some time. Also, confirmation and reminders options are not reliable so we had to sign up with a third party company. #### Vendor response Thank you for taking the time to share your feedback! We love hearing that you find it extremely user friendly like so many of our other users. Also, we are happy to share that the latest Eaglesoft update resolves the x-ray upload/load times - please contact our support team to learn more and complete the upgrade. Replied May 2022 --- ### EagleSoft Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I felt Eaglesoft was a little complicated but I did like that the payments went directly to the procedure that was done for that payment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best part of Eaglesoft is that it puts the payments directly to the procedure that you were paid for. #### Cons It was a very complicated program to learn and took the office a few months before everyone was comfortable using it. #### Vendor response Thank you for taking the time to leave an Eaglesoft review! Payments that write directly into Eaglesoft save so much time for our customers. If you ever need additional training or have any product questions our Support team and Certified Technology Advisors are here to help! Replied July 2022 --- ### Tried and True - Overall rating: 5/5 - Reviewer: Duc T. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It's been a great product. We do our claims management through eaglesoft too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eaglesoft is widely used, so most dental professionals know how to use it. It's also very easy to learn. And with each new version it gets better and better. #### Cons Honestly Eaglesoft today, still looks like Eaglesoft back in 2015 when we started. You'd think there would have been improvements in the graphical interface by now. #### Vendor response Thank you for sharing your feedback! We love hearing that it has been easy to use and we do continue to make enhancements in new releases, based on user feedback, so Eaglesoft continues to get better and better. Replied May 2023 --- ### Eaglesoft is #2 in my opinion - Overall rating: 4/5 - Reviewer: Jennifer K. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like everything about Eaglesoft execpt the clinical chart #### Cons The charting it's not user friendly I like Dentrix better --- ### Eaglesoft - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered It has been great using Eaglesoft for the past nine years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So user friendly. Everything is right at your fingertips. If you have any questions at all they are quickly and efficiently answered by customer service. #### Cons I really dont have any complaints for this software. If I have ever had any questions or issues it has been resolved in the matter of a few minutes by simply chatting with customer service. #### Vendor response We are so thrilled to have you as a customer for the past 9 years! Thank you for sharing your feedback. Our development teams work hard to make Eaglesoft easy to use and our Support team members take pride in quickly answering customer questions. Replied July 2022 --- ### Eaglesoft is my preferred patient management software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used four different patient management software programs, and Eaglesoft is my favorite of the four. The support offered is wonderful, and overall the platform is very user-friendly and intuitive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fairly user friendly, lots of different applications and features that are easy to navigate and use. Front office and administration and clinical staff alike can all navigate the platform and use the features to their advantage. #### Cons Some of the billing features are cumbersome and hard to navigate, would like to be able to control more aspects of the patient account/ledger. --- ### Eaglesoft is our every day tool! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Eaglesoft and am so grateful that all the offices that I have worked with use Eaglesoft. It is easy to learn and use! Love the live chat and FAQ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling and treatment planning is so easy with Eaglesoft! #### Cons Nothing I would change at this time! The live chat helps with any questions that may arise. #### Vendor response Thank you for sharing your feedback! We are happy to hear you have worked with Eaglesoft in all of your offices and that you love scheduling and treatment planning! Replied May 2022 --- ### Eaglesoft - Overall rating: 3/5 - Reviewer: Cindy C. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We struggled because are located in Canada...the support often didn't understand how our systems worked. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I really like the patient communication integration with the clinical chart....all Communication between practice and patient is documented including emails. #### Cons We are a Canadian Based Practice. The software is not friendly with the way that we operate our business. otherwise, a great software --- ### Recommend, but could be better - Overall rating: 4/5 - Reviewer: Perry E. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our office could not function without a practice management software and Eaglesoft is a good product. I wish they would request more development ideas from their clients that use their product. Some little changes could go a LONG way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is fairly user friendly for the basics, helps run our office with ease. There is always a great team of support available to help. #### Cons There are so many glitches that effect our day to day, as well as details that could make a huge difference in the work flow for the day. #### Vendor response Hello! We love getting feedback from customers and developing their recommendations in future releases. We'd love to hear from you! Please send us your recommendation by clicking on the Give Feeback link on pattfaq.com (https://pattersonsupport.custhelp.com/app/answers/list). It can be found in the Contact Us toolbar on the right side of the page. Replied January 2020 --- ### user friendly, effective, productive - Overall rating: 5/5 - Reviewer: Sjana W. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Couldn't run the office without it! Scheduler, practice management, etc. A must have! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Makes dental office front office a breeze, and is easy to work with for back office as well. Plays well with other software companies that can be integrated into the system to make other aspects simplified. (We integrated Solution Reach, it was seamless). Customer support is top notch! Only once had an issue that was not able to be immediately addressed, and taken care of #### Cons The icons they use for the different charting aspects are a bit odd. they have an area to store documents in a patients chart, called smart doc, and their icon is a brain on a piece of paper. Some don't make sense, but if you hover over it with the mouse, it will pop up what it is. The other is there is SO much to remember, it's amazing how much they have in there! Not simple to disable some "upgrades" that I don't care for. --- ### EagleSoft experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very happy with EagleSoft and would recommend them. Scheduling and treatment planning are pretty straightforward. There are a lot of features I have yet to discover, so some offices may get even more out of it. Some minor functions could be tweaked to be improved, but they seem to have an updated version every year or so. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Integrates well with other technology, such as our new PlanMecca Cone Beam. Can switch easily between account screens, charting, etc. I like how on the charting screen you can click on a tooth and immediately see all images and history associated with that tooth. #### Cons I would like to be able to show discounts (professional courtesy) on a treatment plan - i.e. have it deduct from the total cost. ---