Emitrr

RATING:

4.8

(110)

About Emitrr

Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer engagement and interaction. Businesses can acquire new customers by using the software to send text messages, convert missed calls and webchat to text, engage in text message marketing, collect reviews, and manage and monitor reputations. With customer recall and reactivation features, Emitrr helps retain customers. It is designed to keep schedules full by sending reminders and following up with text messages. Businesses may experience an average 90% reduction in no-shows. Emitrr eliminates the need for multiple platforms to manage a business or engage with customers as it integrates with 1000+ local...

Emitrr Pricing

Flat Monthly Fee, No additional charges for users or usage, No Setup Fee

Starting price: 

$149.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Capabilities
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Emitrr Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Emitrr

1 - 5 of 110 Reviews

User Profile

Randy

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Big Emitrr Fan!

Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

PROS

Ease of use.. SMS templates.. chat bot feature.. call recordings

CONS

Settings UI could be a bit more user friendly.. but not hard to learn

Reason for choosing Emitrr

Support was great and they really worked with my to customize services to what I needed.

Jamie

Government Administration, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

A great texting system with excellent customer support

[sensitive content hidden] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization.

PROS

There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis

CONS

Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you!

Reason for choosing Emitrr

The interface, the pricing, and the api access.

Reasons for switching to Emitrr

Zipwhip was bought out and at EOL. We looked at dozens of alternatives and then found Emitrr. It was a perfect fit for us, with a smooth transition as far as the interface. The pricing was good and they are able to work within our government requirements for invoicing and payment.

Kaitlin

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2022

Great Service, Highly Recommend

PROS

this is an easy software to navigate while using other screens

CONS

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

Marla

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Emitrr Rocks

PROS

I am very pleased with the kind and efficiency I experience whenever I reach out with a question or help request.

CONS

Not sure if I have one at the moment to share

Stormie

Insurance, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2023

Finally! A Great HIPAA Compliant Texting Platform

PROS

First and foremost, the platform's compliance with HIPAA regulations provides peace of mind. Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication. Customer support is another area where this platform shines. The support team has been responsive and knowledgeable, promptly addressing any inquiries or concerns that arose during implementation and use.

CONS

One of the primary issues I encountered was the inability to add or modify contact information. The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to include additional information without importing it from a spreadsheet.

Reason for choosing Emitrr

Pricing was more competitive, we could add more users without significantly increasing the pricing, and the other alternative products did not have a Zapier connection