EXACT software


12 reviews(4.5/5)
12 reviews(4.5/5)

EXACT by Software of Excellence is an on-premise practice management solution for dental offices of all sizes and specialties. It offers electronic health record (EHR), clinical charting, billing, patient scheduling and digital imaging functionalies to the users.

Automated short message service (SMS) replies and reminders are part of EXACT’s patient scheduling functionalities. These can be used to send patients recall messages or promotional offers such as discounts on services in order to help rebook short-notice cancellations. The solution's digital appointment book automatically stores responses from patients.

EXACT's online booking module enables new and existing patients to schedule appointments. Employees can control the solution settings to select which appointment times can be publicly displayed online.

Additionally, EXACT offers features such as surface charting, utilization manager and online reputation manager. Support is available via phone, email and other online resources.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows 8

12 Reviews of EXACT

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  • laura from kingscourt dental

    Specialty: General dentistry

    Number of employees: 2-10 employees

    July 2018

    Superb in every way!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    its ease of use
    support given
    ability to track everything in your practice
    reports that can be run

    Cons

    is so sophisticated that its hard to be using all of its functionality to the max - it offers so much that we could employ one person just to keep up!

    This review was submitted organically. No incentive was offered
    Review Source
  • Lorraine from Dallas Parade Dental Clinic

    Specialty: General dentistry

    Number of employees: 2-10 employees

    September 2017

    Pleased with the functionality

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the whole features of the software, looks easy, and the dental charting and going paperless is great. Most especially the automated sending of recall without doing it manually.

    Cons

    I having used a very simple dental practice software, I find it a little bit uncertain if I could use the whole feature of the software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Michelle from Adelaide City Dental Care and Victoria Park Dental Care

    Specialty: General dentistry

    Number of employees: 11-50 employees

    September 2017

    Great dental management program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have used several different products but like this software the best.

    Pros

    Easy to use, easy to train, great graphics, easy payment screens, great practice management reporting, easy automation, great support staff.

    Cons

    Extra modules and their price can be an issue sometimes.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sheryn from Lumino The Dentist Botany

    Specialty: General dentistry

    Number of employees: 2-10 employees

    September 2017

    Better than Titanium (no experience to compare however!)

    Ease-of-use
    Functionality
    Quality
    Support

    Have only been using the program 10 months, have no other programs to compare it to other than 2 months of Titanium. Still finding out what it can do, as my role grows and develops I''m asking more from the program and Im learning what it cant/cant do.

    Pros

    Its ease of use, good functionality, great support, clear (you ask for too many characters in this request)

    Cons

    I find the reports hard to customize (you ask for too many characters in this request..............)

    This review was submitted organically. No incentive was offered
    Review Source
  • Frank from Frank Dental Ltd

    Specialty: General dentistry

    Number of employees: 2-10 employees

    August 2017

    Very easy to use, especially on the menus and flexibility.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support.

    Cons

    Expensive on support on monthly charges, would be better if we use less and could have discounted price.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mowafaq from The Fono

    Specialty: General dentistry

    Number of employees: 51-200 employees

    July 2017

    Best Dental Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thank SOEI for your ongoing support of our clinic. We appreciate all your help.

    Pros

    I find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better.

    Cons

    There are a few things for EXACT to work on such as update OHSA forms (which I believe are already done in the new version).

  • Vaibhav from Grafton Dental

    Specialty: General dentistry

    Number of employees: 2-10 employees

    July 2017

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good support team, comprehensive software and easy online booking, great trainers and good recall system

    Cons

    Few bugs like " failure of tool tips" pop up , needs a mobile app for online booking monitoring, ,,

  • Daniel from SandyLane

    Specialty: General dentistry

    Number of employees: 11-50 employees

    April 2017

    Breathe of fresh air

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend

    Cons

    More pricey than competitors but it literally makes up for that in business results. You get what you pay for.

  • Pamela from Blackford Dental

    Specialty: General dentistry

    Number of employees: 201-500 employees

    November 2016

    SOE

    Ease-of-use
    Functionality
    Quality
    Support

    I worked with this software for years with my former employer and found it to be very user friendly. Everything was pretty much self explanatory.

    Pros

    It was very user friendly and required minimal training

  • Erica from Waiheke Dental Centre

    Specialty: General dentistry

    December 2015

    Dr Mike's thoughts

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It brings the information on a patient together in a integrated and easy to use way. Links work. It seems logical to me the way to navigate around.
    SOEI Dental can sort issues in a timely manner generally.

    Cons

    A few times the first level of support on contact can not deal with it & it takes more time to get issues resolved

  • Geraldine from Dentists of Tasmania

    December 2015

    Time consuming patient bookings and recalls a thing of the past

    Ease-of-use
    Quality
    Support

    Since making the move to EXACT V11 in November 2014, we haven¿t looked back. Our recall rate has increased and is still increasing. Previously we mailed or called patients about their recalls with little conversion. This was labour and cost intensive. Removing this inefficient way of working has been huge for us.¿ We are impressed with the way EasyPost and SMS Recalls work complementing each other. It¿s incredibly effective and saves time because the patient response is handled by the system. It also reduces human error as the data is automatically entered into the system. At the end of the day this means our receptionists can dedicate time to more important tasks and providing exceptional customer service. We are also seeing a significant reduction in unfilled slots using EXACT V11. Failures to attend (FTAs) are minimised because patients have the flexibility to do their own online bookings. This along with the automatic short notice list function means valuable spaces aren¿t wasted.

    Review Source: Capterra

    Response: Software of Excellence, Software of Excellence

    December 2015

    Hi Geraldine. Many thanks for your review! We are glad that you are experiencing the benefits of EXACT V11! Software of Excellence Team

  • Cindy from Dental on Errard

    September 2015

    Recall training

    Ease-of-use
    Quality
    Support

    Having come from using Oasis, some aspects of Exact are great but some are so frustrating. Once you have had the training for Exact its good to know that help is only a phone call away. My recall training was done by Sam Bain and he was awesome, explained everything in a simple and polite manner. Keep up the great work Sam :-)

    Review Source: Capterra

    Response: Software of Excellence, Software of Excellence

    September 2015

    Hi Cindy, Thank you for your review. We are very pleased to hear your recall training with Sam Bain was awesome and we hope you are experiencing the benefits of recall automation in EXACT V11. Software of Excellence Team

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