Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.5 / 5
Pros
"I find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better. "
"It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support. "
"Its ease of use, good functionality, great support, clear (you ask for too many characters in this request)"
Cons
"More pricey than competitors but it literally makes up for that in business results. You get what you pay for."
"Expensive on support on monthly charges, would be better if we use less and could have discounted price. "
"is so sophisticated that its hard to be using all of its functionality to the max - it offers so much that we could employ one person just to keep up!"
EXACT Reviews
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July 2017
Mowafaq from The Fono
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Best Dental Software
Thank SOEI for your ongoing support of our clinic. We appreciate all your help.
Pros
I find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better.
Cons
There are a few things for EXACT to work on such as update OHSA forms (which I believe are already done in the new version).
July 2018
laura from kingscourt dental
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
July 2018
Superb in every way!
Pros
its ease of use support given ability to track everything in your practice reports that can be run
Cons
is so sophisticated that its hard to be using all of its functionality to the max - it offers so much that we could employ one person just to keep up!
October 2019
Ravinder from Wansbeck Dental Spa & Implant Clinic Ltd
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
October 2019
Terrible customer service!
Absolutely terrible service!
Pros
Clever when it works! Reports are good on it.
Cons
The team at SOE and the product installation was terrible! Booked out days in our diary without doing their due diligence and then when they realised cancelled the week before losing us 3 days of business! Terrible attitude to this and all other problems we experienced.
Reasons for Choosing EXACT
Was convinced by the rep that it was a better product
Reasons for Switching to EXACT
More features
August 2017
Frank from Frank Dental Ltd
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
August 2017
Very easy to use, especially on the menus and flexibility.
Pros
It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support.
Cons
Expensive on support on monthly charges, would be better if we use less and could have discounted price.
April 2017
Daniel from SandyLane
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2017
Breathe of fresh air
Pros
We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend
Cons
More pricey than competitors but it literally makes up for that in business results. You get what you pay for.
July 2017
Vaibhav from Grafton Dental
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2017
Great software
Pros
Good support team, comprehensive software and easy online booking, great trainers and good recall system
Cons
Few bugs like " failure of tool tips" pop up , needs a mobile app for online booking monitoring, ,,
September 2017
Sheryn from Lumino The Dentist Botany
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
September 2017
Better than Titanium (no experience to compare however!)
Have only been using the program 10 months, have no other programs to compare it to other than 2 months of Titanium. Still finding out what it can do, as my role grows and develops I''m asking more from the program and Im learning what it cant/cant do.
Pros
Its ease of use, good functionality, great support, clear (you ask for too many characters in this request)
Cons
I find the reports hard to customize (you ask for too many characters in this request..............)
December 2015
Geraldine from Dentists of Tasmania
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
December 2015
Time consuming patient bookings and recalls a thing of the past
Since making the move to EXACT V11 in November 2014, we haven't looked back. Our recall rate has increased and is still increasing. Previously we mailed or called patients about their recalls with little conversion. This was labour and cost intensive. Removing this inefficient way of working has been huge for us.' We are impressed with the way EasyPost and SMS Recalls work complementing each other. It's incredibly effective and saves time because the patient response is handled by the system. It also reduces human error as the data is automatically entered into the system. At the end of the day this means our receptionists can dedicate time to more important tasks and providing exceptional customer service. We are also seeing a significant reduction in unfilled slots using EXACT V11. Failures to attend (FTAs) are minimised because patients have the flexibility to do their own online bookings. This along with the automatic short notice list function means valuable spaces aren't wasted.

Response from Software of Excellence
Replied December 2015
Hi Geraldine. Many thanks for your review! We are glad that you are experiencing the benefits of EXACT V11! Software of Excellence Team
December 2015
Erica from Waiheke Dental Centre
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
4.5
Functionality
4.5
December 2015
Dr Mike's thoughts
Pros
It brings the information on a patient together in a integrated and easy to use way. Links work. It seems logical to me the way to navigate around. SOEI Dental can sort issues in a timely manner generally.
Cons
A few times the first level of support on contact can not deal with it & it takes more time to get issues resolved
January 2019
Amelia from Dental Practise
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Customer support
1.0
Functionality
5.0
January 2019
Great program, but poor support in South Africa
Pros
easy to use generate reports fast freedom to customize accurate dental charting, paperless option can do estimates and plan treatment
Cons
battle for days to get hold of a support person no reply from support on voice messages only one person that seems to be able to help at the end of the day and can't get hold of that person?
September 2017
Michelle from Adelaide City Dental Care and Victoria Park Dental Care
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Great dental management program
Have used several different products but like this software the best.
Pros
Easy to use, easy to train, great graphics, easy payment screens, great practice management reporting, easy automation, great support staff.
Cons
Extra modules and their price can be an issue sometimes.
September 2015
Cindy from Dental on Errard
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
September 2015
Recall training
Having come from using Oasis, some aspects of Exact are great but some are so frustrating. Once you have had the training for Exact its good to know that help is only a phone call away. My recall training was done by Sam Bain and he was awesome, explained everything in a simple and polite manner. Keep up the great work Sam :-)

Response from Software of Excellence
Replied September 2015
Hi Cindy, Thank you for your review. We are very pleased to hear your recall training with Sam Bain was awesome and we hope you are experiencing the benefits of recall automation in EXACT V11. Software of Excellence Team
November 2016
Pamela from Blackford Dental
Company Size: 201-500 employees
Industry: Medical Practice
Time Used: Less than 6 months
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
November 2016
SOE
I worked with this software for years with my former employer and found it to be very user friendly. Everything was pretty much self explanatory.
Pros
It was very user friendly and required minimal training
September 2017
Lorraine from Dallas Parade Dental Clinic
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Free Trial
Review Source
Ease-of-use
3.0
Functionality
4.0
September 2017
Pleased with the functionality
Pros
I like the whole features of the software, looks easy, and the dental charting and going paperless is great. Most especially the automated sending of recall without doing it manually.
Cons
I having used a very simple dental practice software, I find it a little bit uncertain if I could use the whole feature of the software