iDentalSoft
About iDentalSoft
iDentalSoft Pricing
Free 30-day available Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.
Starting price:
$250.00
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for iDentalSoft
1 - 5 of 58 Reviews
Matthew
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great support and software
The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates.
PROSiDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft
CONSiDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive.
Reason for choosing iDentalSoft
Their ability to customize the software to our unique needs.
Reasons for switching to iDentalSoft
We needed development of special features in their dental software, and iDentalSoft was able to do that for us. We also wanted the benefits of a cloud based system.
Jeremy
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great product. The support is amazing.
Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations.
PROSThe product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately.
CONSOur office is happy with the software. Overall it has been a very positive experience.
Reason for choosing iDentalSoft
Curve at the time did not offer texting from inside the program. All text messages are saved. The other company also did not offer unlimited support. I would have to buy additional hours of instruction after the initial training.
Reasons for switching to iDentalSoft
I wanted a cloud based software that I could use anywhere. I also wanted unlimited support. My old software company offered 24 hours of initial free training. We had to use them in 3 hour segments. We never really learned the software. . Identalsoft support is always available and the support staff is helpful, knowlegeable and kind. We have learned the use identalsoft in a very short time.
Michelle
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed August 2020
Very Disappointing
Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.
PROSWe were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.
CONSIt was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.
Reason for choosing iDentalSoft
Pricing.
Vendor Response
Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.
Replied August 2020
Antonette
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Idental soft representative review (5 star)
I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant.
PROSThere are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations.
CONSI do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name.
Diana
Hospital & Health Care, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
IDentalSoft
The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have.
PROS1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software
CONSAdjustment on x-rays mounts- problem was fixed with identalsoft support team
Reason for choosing iDentalSoft
1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive.
Reasons for switching to iDentalSoft
1. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer service