iDentalSoft Software

4.48 / 5 (44)

Our advisors have recommended this product 10 times in the last 30 days

About iDentalSoft

iDentalSoft is a dental practice management solution that offers integrated charting, billing, treatment planning, scheduling and imaging features. The system allows practices to choose whether to host data and backups in the cloud or in their own office. iDentalSoft also helps to manage schedules of employees working at different locations.

The system’s scheduler allows administrative staff to search openings by time, operatory, or provider; color-coding allows users to determine patient status and view confirmations and no-shows. Providers can designate time blocks for certain procedures. Users can also scan, upload and categorize the documents for access purpose.

From the patient portal, patients can register themselve...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

44 Reviews of iDentalSoft

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(4)

4

3 stars

(4)

4

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

March 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great software and Excellent customer service

Great.

Pros

I am someone who is not tech savvy and I have found that Identalsoft is very intuitive. It has been an easy transition. The customer service is outstanding. Harini, specifically has been helping me onboard and she is endlessly patient and willing to go above and beyond to help come up with solutions for my specific needs. I have a mobile practice which is different that typical office and I am very satisfied with my decision.

Cons

I am a mobile Dentist and my patients typically fill out the forms from home on the patient portal. They seem to have a difficult time with having to fill out all of the forms at once. It would be better if they could log in and out and fill out the forms at their leisure without having to start again each time.

Reasons for Choosing iDentalSoft

The interface felt less busy.

Response from iDentalSoft

Replied March 2020

Hello Dr, iDS comes with Patient Portal for online/mobile Registration, Appt Request, Reviews and ePay. Patient can submit multiple times of the completed pages. Our staff will be happy to walk-thru the sample of multiple submissions.

October 2019

Diana from DignityHealth

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

IDentalSoft

The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have.

Pros

1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software

Cons

Adjustment on x-rays mounts- problem was fixed with identalsoft support team

Reasons for Choosing iDentalSoft

1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive.

Reasons for Switching to iDentalSoft

1. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer service

May 2021

Anca from Dragos Sandulescu DDS

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

The nuts and bolts of IDentalSoft...

We have found the one software that could do it all- we have been other software for the past 20 years however this is the first time we realized all the limitations of the previous systems. The transition was very smooth and help is always a phone call away-

Pros

I absolutely love how everything is integrated- forget about the old days when you constantly switch in and out of applications! WIth IDentalSoft, everything is in the program and flawlessly integrated- you can email, text, download, save, print, post payments, transactions, check eligibility, receive claims updates and the list goes on and on...

Cons

I wish we would get an audio notification when a patient text comes in, but we are fine with the red screen alert too... I am trying hard to find other faults and I could not come up with anything else at this time.

Reasons for Choosing iDentalSoft

It offered the most options with the least amount of clicks for multi provider and multi location as well as stellar customer service!

Reasons for Switching to iDentalSoft

Our two locations have grown considerably over the past few years and we had to maximize our efficiency in order to keep up.

August 2020

Michelle from Cypress Family Dental

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

August 2020

Very Disappointing

Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.

Pros

We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

Cons

It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.

Reasons for Choosing iDentalSoft

Pricing.

Response from iDentalSoft

Replied August 2020

Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.

May 2021

katie from Middletown family dentistry

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

happy with my services

10 out of 10 thank you i love this company

Pros

[SENSITIVE CONTENT HIDDEN] is an outstanding employee she has helped me solve all my issues, she has went above and beyond her job duties !!!!

Cons

at first things where rocky but your company has grown to be amazing

Reasons for Choosing iDentalSoft

best over all price, online help, IT, user friendly