iDentalSoft Software
About iDentalSoft
iDentalSoft is a dental practice management solution that offers integrated charting, billing, treatment planning, scheduling and imaging features. The system allows practices to choose whether to host data and backups in the cloud or in their own office. iDentalSoft also helps to manage schedules of employees working at different locations.
The system’s scheduler allows administrative staff to search openings by time, operatory, or provider; color-coding allows users to determine patient status and view confirmations and no-shows. Providers can designate time blocks for certain procedures. Users can also scan, upload and categorize the documents for access purpose.
From the patient portal, patients can register themselves, request appointments, sign consents ...
iDentalSoft Pricing
Free 30-day available Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.
Starting price:
$250.00
Free trial:
Available
Free version:
Not Available
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Scheduling
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iDentalSoft User Reviews
OVERALL RATING
Showing 1 - 5 of 52 reviews
Matthew
Verified reviewer
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Great support and software
The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates.
Pros
iDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft
Cons
iDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive.
Reasons for choosing iDentalSoft
Their ability to customize the software to our unique needs.
Reasons for switching to iDentalSoft
We needed development of special features in their dental software, and iDentalSoft was able to do that for us. We also wanted the benefits of a cloud based system.
Jeremy
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Great product. The support is amazing.
Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations.
Pros
The product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately.
Cons
Our office is happy with the software. Overall it has been a very positive experience.
Reasons for choosing iDentalSoft
Curve at the time did not offer texting from inside the program. All text messages are saved. The other company also did not offer unlimited support. I would have to buy additional hours of instruction after the initial training.
Reasons for switching to iDentalSoft
I wanted a cloud based software that I could use anywhere. I also wanted unlimited support. My old software company offered 24 hours of initial free training. We had to use them in 3 hour segments. We never really learned the software. . Identalsoft support is always available and the support staff is helpful, knowlegeable and kind. We have learned the use identalsoft in a very short time.
Jarrod
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Best cloud-based dental practice management system out there
Our overall experience with iDentalSoft has been amazing. Great software and great support team.
Pros
Easy to use, intuitive, training, support, customization.
Cons
No integration with google calendar. Some items that we need are not customizable at this time.
Reasons for choosing iDentalSoft
Ease of use, most features, and better integrations of features without nickel and diming customers for features.
Reasons for switching to iDentalSoft
To be on a cloud-based practice management system, decrease fees for IT and servers and licenses.
Michelle
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
Very Disappointing
Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.
Pros
We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.
Cons
It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.
Reasons for choosing iDentalSoft
Pricing.
Response from iDentalSoft
Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.
Replied August 2020
Tatyana
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Simple to use and easy to implement
We implemented iDentalSoft for our client facilities. Their providers did not have any professional dental software so iDentalSoft was a big change. Their setup was quite unique and iDentalSoft technical support had been there every step of the way; very knowledgeable and professional team.
Pros
The software is easy to use and the integration was seamless. Customer support is excellent; multiple features were tailored to meet our needs.
Cons
Our users have not reported any problems yet.
