iDentalSoft Software

None stop issues

Its been relentless nightmare up this alley. We have used SOFTDENT for years and decided to upgrade and make changes due to a 2nd location working with geriatric patients whom need the TLC and undivided attention to details and since using and signing up with identalsoft at 2nd location it has been a nightmare!!! Its horrible and logs out after only minutes of idle, the system sits pretty but scheduling wise and efficiency isnt there. It has done nothing but cause hassle and not to mention their support system is horrible. EMAILING AND TEXTING AND CALLING FOR HELP only to get an answer 20 hours later!! if you are a fast paced dental office like ours RUN from this software it isnt what they say it is with the bells and whistle.

Pros

its pretty thats iit! I have nothing special to write about this software

Cons

logs out when idle have to always log back on very annoying, the features are all over the place, and it takes minutes to set up new patient visits, the x-rays arent ever working because bridge always has an issue. Support is horrible!!!! Email and calls with no answers! Contacts after 20 hours of waiting at a time, had technical support in the morning only to get a machine and calls back after 4 hours! Migration one month later is still not up and communication is just horrible yet takes our payment up front or when due on time. Its been more of a headache than help. It has been a waste of time for the patients whom we have had cancelled and the doctors time.

Happy with iDentalSoft Product

Pros

Customer support is awesome and prompt
Easy to use and customize
good graphics
Front end patient portal is good

Cons

Reporting can be more intuitive and improved

The future of dental software

Pros

Cloud-based, very secured.
Can access almost anywhere.
linked to DentalExchange.
Has the longest run way to customize, to add more functionalities per request.

Cons

Lack of mobile app.
Some UI features can be improved, such as going back/forth windows/sub-windows can be smoother.

User friendly

Love that they can customize to all your office needs !!! Great customer service

Pros

Easy to use !!!! Customize all of our needs for a mobile practice !!!!the Demo was fabulous and was very educational !

Cons

I have no cons it’s so practice specific it’s a no brainer to use! Can handle multiple users .can go totally paperless which is perfect for us!

Identalsoft

I have been using software to teach my students in the classroom. It is easy to use and they love it! Thank you!

Pros

It is very easy to use! It is user friendly. You can even access it anywhere!

Cons

Not that I can think of. There is always something that is updated so it improves as time goes by.

100% satisfied customer. I cannot imagine owning my practice and using any other dental software!

Pros

All inclusive package!
Cloud based program is flawless!
Customer friendly patient portal is great!
All aspects of dental stuff is prefect and works seamlessly.
Billing claims electronically, payments etc is top notch.
Integrated bridge for taking X-rays directly into cloud works without problem and no 3rd party apps.
Wow!!!! Would not trade iDS for anything.

Cons

No cons, truly and honestly!!!!!
As an all-in-one program, there is plenty to learn. I'm a first time owner and support was always there for me, to get me through all areas that were new to me, mostly billing stuff. But the program is so intuitive that it really didn't take long.

Simple and functional

Recommended

Pros

It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments

Cons

There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated.

Simple Software

Pros

Software is simple to use and to the point for a small single provider office. A great starter software and allows you to advance to bigger programs with basic knowledge.

Cons

This is made for small single provider offices if one is not planning on advancing practice or merging .

User for 1 year

I am currently trying to find something new.

Pros

Easy to navigate and customer support is great. I enjoy the features that gives me the power to control what my office staff can and cannot do. HIPPA compliant. Easy to access from home.

Cons

Not integrated with eprescribe/ all third party. I would like it to integrate into my CBCT scanner. My billing staff have issues with it.

Not easy to use; complicated transactions that are not easily performed.

Cloud based allows access form outside the office which is valuable; Very good at producing production reports.

Pros

Very clean looking; recent update improved some functionality. Buttons for bundled procedures are helpful

Cons

Not easy to perform routine functions; transactions are difficult to perform; reporting functions need improvement. Cannot generate accurate recall lists.

Great software system. User friendly.

I found that this software was mostly intuitive. Once we started using it we were quick to learn how to navigate through the different areas.

Pros

The team at iDentalSoft works tirelessly to accommodate your needs. They are pleasant to work with and quick to respond. We tested this system while looking for a potential system upgrade. Although this practice decided not to upgrade its software at this time, I would highly recommend it.

Cons

My only complaint was that they needed support on East coast time, they were working to hire someone to work the EST schedule.

This is it! Stop looking.

Pros

This team is great. The reviews are great. The sales support is great. They work outside of USA in other English speaking markets (as long as you are okay with their support being USA hours)

Cons

Language is only in English (which is the market it's intended for so that's fine, we are trying to hack a solution for a freach speaking non-usa based market)

Idental has gone above and beyond to help our practice get up and running!

Pros

I love the ability to see a patient's chart from anywhere. Very easy to use and learn with unlimited technical support.

Cons

The only con we have experienced the printer needing to be set up in the software, but it is pretty easy once you learn it.

Amazing. Cloud-based perfection.

I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant) We take NO insurance and we don't even do in-house financing. iDentalsoft is very heavily geared for insurance-based practices... BUT... 1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only. 2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff. Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office. We really appreciate all the help!

Pros

The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is.

I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based.

I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network.

I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go.

I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great.

iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance!

I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it.

Plus the software just keeps getting better and better. The upgrades are dramatic.

Cloud Software

I really like the software. Both administrative and clinical features are just what I need. The centralized database is ideal for my practice that runs multiple locations and access to the data is available. All updates to the software is done on the server remotely

Best Kept West Coast Dental software secret

I truly mean it! Identalsoft is the best kept dental software west coast secret. The secret is out of the bag on the east coast. Finally! There is a dental software simple enough that the doctor enjoys it. Conversion from Dentrix was seamless. Mellenial patients are even noticing and complimenting . "Wow your office is pretty technologically advanced." I love Identalsoft. And so will you.

IDentalSoft review

Needed a cloud based software to manage multiple offices with common shared database. Researched multiple products and chose this product. Fully functional software with very short learning curve. Data and image migration was done in very short time frame. Migration costs were minimal with excellent accuracy. As always some glitches but quickly resolved. Biggest issue was the bridge software for imaging but after tweaking it is now seamless. Support was phenomenal with almost instant response with a what I would consider a smile. Had a called returned on the weekend instead of waiting for the following week. Recall and appointment confirmation amazing. Patient portal allows appointment requests as well as the ability to complete registration, health history and hippa forms online or in reception room with tablet or kiosk. Requires a decent internet speed with always faster better.

Pros

Ease of use and functionality.

Cons

Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing.

Technology and human personality . King of dental software !!!!!

Identalsoft works on all Macs and PCs. No servers needed just the cloud. Images are beautiful and the tech support ( Mien) are genius. The CEO ( Michael) will fight in your corner and will continue to adapt to your individual needs to run your specific dental office business. They are located in Silicon Valley California and can easily support all American time zones ( eastern central mountain Pacifica and Hawaiian. Dado Dentistry only endorses Identalsoft and I am glad I left my old Archaic software company which would not adapt to my needs. My office is now running in the 21st Century with identalsoft.

Pros

The CEO and tech genius are real humans.

Cons

No flaws because unlike other software company's they can adapt to win

Great Product, Does what you need it to do!

The best thing about iDentalsoft is that it does what you need it to do--manage your practice without all the million extra buttons that you never use. The support IS TOP NOTCH and always available, probably one of the main reasons why I chose to go with iDentalsoft. Love the convenience of personal cloud-based software that allows me to check my schedule from the comfort of my own home. There are also so many other add-ins that end up saving you money and TIME.

Pros

support and ease of use

Cons

It needs some more options to adjust X-rays and a few other little things that would make navigating a little quicker.

Great functionality and user friendly

Tested the product during search for new system updates.

Pros

The scheduling and payment communication features increases productivity and efficiency.

Cons

Just slightly out of my budget for nut practice size but easily a great choice for a practice with larger patient pool.