iDentalSoft Software

4.45 / 5 (31)

Our advisors have recommended this product 20 times in the last 30 days

About iDentalSoft


iDentalSoft is a dental practice management solution that offers integrated charting, billing, treatment planning, scheduling and imaging features. The system allows practices to choose whether to host data and backups in the cloud or in their own office. iDentalSoft also helps to manage schedules of employees working at different locations.

The system’s scheduler allows administrative staff to search openings by time, operatory, or provider; color-coding allows users to determine patient status and view confirmations and no-shows. Providers can designate time blocks for certain procedures. Users can also scan, upload and categorize the documents for access purpose.

From the patient portal, patients can register themselves, request appointments, sign consents and make payments. The solution offers HIPPA compliance and two-factor authentication which enables users to protect email attachments with a password. iDentalSoft can be used by general dentistry, orthodontics, endodontics, pediatric dentistry, periodontics and oral and maxiofacial surgery practices.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

31 Reviews of iDentalSoft

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(4)

3 stars

(3)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 31 reviews

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May 2017

Brandon from Dr. Paul O'Malley's Office

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Amazing. Cloud-based perfection.

I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant) We take NO insurance and we don't even do in-house financing. iDentalsoft is very heavily geared for insurance-based practices... BUT... 1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only. 2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff. Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office. We really appreciate all the help!

Pros

The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is.

I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based.

I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network.

I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go.

I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great.

iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance!

I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it.

Plus the software just keeps getting better and better. The upgrades are dramatic.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Identalsoft

I have been using software to teach my students in the classroom. It is easy to use and they love it! Thank you!

Pros

It is very easy to use! It is user friendly. You can even access it anywhere!

Cons

Not that I can think of. There is always something that is updated so it improves as time goes by.

May 2019

Cammielle from Platinum Dental Spa

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

May 2019

Not Impressed

We don't like the software package. The transfer of info from QSI to Idental was awful. There were thousands of $ of balance transfers, and conversion default messages. We still (2 yrs.) don't have our logo on forms like we were promised. We can't reprint (or even see) the original ADA claim forms. It feels like a thrown software package that was not planned. It's obvious the folks writing it don't work in the field. I would not recommend it.

Pros

It is cloud based, and easy to follow along screens. It is very easy to track lab cases and manage patient xrays. Built in texting and auto emails/texting.

Cons

It's impossible to get accurate accounting reports. You can't close out a month or year. We can't create our own discount/adjustment codes. No way to put pop up alerts.

Response from iDentalSoft of

Replied May 2019

Standard practice is to migrate patient's balance as Balance Transfer. For Logo on form, there is available Form Merge (fill and sign via tablet) and eClaim can also be printed into ADA form, We will have Support follow up with office.

January 2017

Cynthia from Sustainable Smiles

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Great Product, Does what you need it to do!

The best thing about iDentalsoft is that it does what you need it to do--manage your practice without all the million extra buttons that you never use. The support IS TOP NOTCH and always available, probably one of the main reasons why I chose to go with iDentalsoft. Love the convenience of personal cloud-based software that allows me to check my schedule from the comfort of my own home. There are also so many other add-ins that end up saving you money and TIME.

Pros

support and ease of use

Cons

It needs some more options to adjust X-rays and a few other little things that would make navigating a little quicker.

March 2017

Bruce from Crete family dentistry

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

IDentalSoft review

Needed a cloud based software to manage multiple offices with common shared database. Researched multiple products and chose this product. Fully functional software with very short learning curve. Data and image migration was done in very short time frame. Migration costs were minimal with excellent accuracy. As always some glitches but quickly resolved. Biggest issue was the bridge software for imaging but after tweaking it is now seamless. Support was phenomenal with almost instant response with a what I would consider a smile. Had a called returned on the weekend instead of waiting for the following week. Recall and appointment confirmation amazing. Patient portal allows appointment requests as well as the ability to complete registration, health history and hippa forms online or in reception room with tablet or kiosk. Requires a decent internet speed with always faster better.

Pros

Ease of use and functionality.

Cons

Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing.

December 2018

Lina from Dr. Andrew Kim

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

December 2018

None stop issues

Its been relentless nightmare up this alley. We have used SOFTDENT for years and decided to upgrade and make changes due to a 2nd location working with geriatric patients whom need the TLC and undivided attention to details and since using and signing up with identalsoft at 2nd location it has been a nightmare!!! Its horrible and logs out after only minutes of idle, the system sits pretty but scheduling wise and efficiency isnt there. It has done nothing but cause hassle and not to mention their support system is horrible. EMAILING AND TEXTING AND CALLING FOR HELP only to get an answer 20 hours later!! if you are a fast paced dental office like ours RUN from this software it isnt what they say it is with the bells and whistle.

Pros

its pretty thats iit! I have nothing special to write about this software

Cons

logs out when idle have to always log back on very annoying, the features are all over the place, and it takes minutes to set up new patient visits, the x-rays arent ever working because bridge always has an issue. Support is horrible!!!! Email and calls with no answers! Contacts after 20 hours of waiting at a time, had technical support in the morning only to get a machine and calls back after 4 hours! Migration one month later is still not up and communication is just horrible yet takes our payment up front or when due on time. Its been more of a headache than help. It has been a waste of time for the patients whom we have had cancelled and the doctors time.

Response from iDentalSoft of

Replied December 2018

Hello Lina, We strive to deliver. Thank you. We are reviewing to ensure steps in our process are followed. Note from our service tickets: 1. iDS timeout is extendable. We didn't have request to extend. 2. Device connection, Anti-virus had blocked access and Jazz is to send sensor replacement. 3. Migration, we have just been provided access to your server on 12/14/18 and completed the copy of data over the weekend for migration process. As we are reviewing the case, we apologize for any miscommunication and follow up for further details.

June 2018

Alonso from HealthCompany

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2018

Simple and functional

Recommended

Pros

It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments

Cons


There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated.

January 2017

Andrew from Dado Dentistry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Technology and human personality . King of dental software !!!!!

Identalsoft works on all Macs and PCs. No servers needed just the cloud. Images are beautiful and the tech support ( Mien) are genius. The CEO ( Michael) will fight in your corner and will continue to adapt to your individual needs to run your specific dental office business. They are located in Silicon Valley California and can easily support all American time zones ( eastern central mountain Pacifica and Hawaiian. Dado Dentistry only endorses Identalsoft and I am glad I left my old Archaic software company which would not adapt to my needs. My office is now running in the 21st Century with identalsoft.

Pros

The CEO and tech genius are real humans.

Cons

No flaws because unlike other software company's they can adapt to win

June 2018

Michael from Tichy Dental LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

100% satisfied customer. I cannot imagine owning my practice and using any other dental software!

Pros

All inclusive package!
Cloud based program is flawless!
Customer friendly patient portal is great!
All aspects of dental stuff is prefect and works seamlessly.
Billing claims electronically, payments etc is top notch.
Integrated bridge for taking X-rays directly into cloud works without problem and no 3rd party apps.
Wow!!!! Would not trade iDS for anything.

Cons

No cons, truly and honestly!!!!!
As an all-in-one program, there is plenty to learn. I'm a first time owner and support was always there for me, to get me through all areas that were new to me, mostly billing stuff. But the program is so intuitive that it really didn't take long.

October 2018

Khoa from Utilities

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

The future of dental software

Pros

Cloud-based, very secured.
Can access almost anywhere.
linked to DentalExchange.
Has the longest run way to customize, to add more functionalities per request.

Cons

Lack of mobile app.
Some UI features can be improved, such as going back/forth windows/sub-windows can be smoother.

July 2016

kirt from Flat Rate Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2016

Has some good and working on more improvements

This software has a lot of great features. Like any program, it takes a little bit of time to get familiar with. Make sure you do some training before you dive too much into it as there is a lot you can do with it.

Pros

Cloud-based and for the most part easy to use.

Cons

X-rays do not auto advance, but they are working on it. Must have the cell phone carrier in order to send texts, but there are lots of websites that will tell you the carrier and that was not as big as deal as we thought it might be. Must use a unique URL to login so make sure to bookmark it. Mobile version still needs a little work.

June 2016

Sheldon from Goldberg Dentistry


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2016