--- title: "iDentalSoft Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iDentalSoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iDentalSoft is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/identalsoft-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [iDentalSoft](https://www.softwareadvice.com/dental/identalsoft-profile/) / iDentalSoft Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/identalsoft-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/identalsoft-profile/alternatives/) # iDentalSoft User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 61 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 48 reviews (79%) - 4 stars: 5 reviews (8%) - 3 stars: 5 reviews (8%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Our front office is much more efficient with scheduling, billing, collecting payments and has made our office run like a well oiled machine. - Overall, iDentalSoft has improved both efficiency and patient experience in our office. - They have excellent features for appointment reminders, reviews, ichat all incorporated in one ### Most mentioned cons - quite a few places to write notes- back notes, chart notes, claim notes- as with any software- you have a learning curve and a logic in the sequence of charting- took me awhile to get into the software's way of thinking- adapt to it- intra-oral camera integration seems slow/ lags - Not much to improve and every time I may have an issue, they come up with the solution. - Constant added features of the software that I didn't have time to check out consistently. ## iDentalSoft customer reviews Showing reviews 1-25 of 61 (page 1). ### Great support and software - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft #### Cons iDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive. #### Reasons for choosing iDentalSoft Their ability to customize the software to our unique needs. #### Reasons for switching to iDentalSoft We needed development of special features in their dental software, and iDentalSoft was able to do that for us. We also wanted the benefits of a cloud based system. --- ### Review of iDentalSoft - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, iDentalSoft has improved both efficiency and patient experience in our office. I highly recommend it to any dental practice looking for a reliable, modern, and user-friendly practice management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We recently started using iDentalSoft, and the experience has been excellent. The platform is intuitive, fast, and cloud-based, which makes accessing patient records and managing the practice much easier from anywhere. The dashboard is well organized, and features like scheduling, treatment planning, and billing are seamless to use. #### Cons While iDentalSoft is a solid practice management tool, there are a few downsides. Some features can feel overwhelming for new users, and it takes time to fully learn the system. #### Reasons for switching to iDentalSoft Its getting expensive due to the IT and there is multiple issue. --- ### Not Impressed - Overall rating: 1/5 - Reviewer: Cammielle B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We don't like the software package. The transfer of info from QSI to Idental was awful. There were thousands of $ of balance transfers, and conversion default messages. We still (2 yrs.) don't have our logo on forms like we were promised. We can't reprint (or even see) the original ADA claim forms. It feels like a thrown software package that was not planned. It's obvious the folks writing it don't work in the field. I would not recommend it. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It is cloud based, and easy to follow along screens. It is very easy to track lab cases and manage patient xrays. Built in texting and auto emails/texting. #### Cons It's impossible to get accurate accounting reports. You can't close out a month or year. We can't create our own discount/adjustment codes. No way to put pop up alerts. #### Vendor response Standard practice is to migrate patient's balance as Balance Transfer. For Logo on form, there is available Form Merge (fill and sign via tablet) and eClaim can also be printed into ADA form, We will have Support follow up with office. Replied May 2019 --- ### This product is a game changer! - Overall rating: 5/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We converted our office from analog to Digital and decided on iDentalSoft. The user friendly interface captures and displays all necessary information without over complicating things. As our staff has grown, team members have come up to speed so quickly and have nothing but amazing things to say about using this product! Our front office is much more efficient with scheduling, billing, collecting payments and has made our office run like a well oiled machine. We can't say enough great things about iDentalSoft, it's a no brainer for your practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the user friendly interface, the menus are intuitive to use and it has made our front office and back office much more efficient. #### Cons When attempting to set up custom schedules for providers / rooms / chairs it was not as straightforward as we would have liked. We were able to figure out but it seemed "clunky" #### Reasons for choosing iDentalSoft Waaaaay to expensive and too many features that we didn't need and much harder to navigate without lengthy training. #### Reasons for switching to iDentalSoft PBS was an antiquated system that did not provide most of the features we needed on a daily basis. --- ### Best cloud software so far - Overall rating: 5/5 - Reviewer: Edward R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Great experience, very helpful customer service no waiting time to someone to answer , easy remote access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration, seamless conversion ( from Care stack , dentrix and eaglesoft #### Cons Insurance Predetermination, not a way to enter the pre D per procedure code #### Reasons for choosing iDentalSoft Pricing and customer service #### Reasons for switching to iDentalSoft Easy integration cloud base software liability of in office server --- ### Great product. The support is amazing. - Overall rating: 5/5 - Reviewer: Jeremy P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately. #### Cons Our office is happy with the software. Overall it has been a very positive experience. #### Reasons for choosing iDentalSoft Curve at the time did not offer texting from inside the program. All text messages are saved. The other company also did not offer unlimited support. I would have to buy additional hours of instruction after the initial training. #### Reasons for switching to iDentalSoft I wanted a cloud based software that I could use anywhere. I also wanted unlimited support. My old software company offered 24 hours of initial free training. We had to use them in 3 hour segments. We never really learned the software. . Identalsoft support is always available and the support staff is helpful, knowlegeable and kind. We have learned the use identalsoft in a very short time. --- ### Best cloud-based dental practice management system out there - Overall rating: 5/5 - Reviewer: Jarrod C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with iDentalSoft has been amazing. Great software and great support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, intuitive, training, support, customization. #### Cons No integration with google calendar. Some items that we need are not customizable at this time. #### Reasons for choosing iDentalSoft Ease of use, most features, and better integrations of features without nickel and diming customers for features. #### Reasons for switching to iDentalSoft To be on a cloud-based practice management system, decrease fees for IT and servers and licenses. --- ### Best purchase we have ever made. - Overall rating: 5/5 - Reviewer: Earl M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Identasoft makes staff training a breeze. They are simply greats!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is great!! I love it. It is realitive easy to use, set-up and access pt information on the go. I simply love the software. The support is outstanding!! Never had an issue they could not solve and they are constantly making improvements. Extremely responsive. #### Cons Not much to improve and every time I may have an issue, they come up with the solution. The only improvement I can come up with is that they could have more verificaition capabilites with Medicaid/Medicare insurance companies. But, that is a very minor issue. I find this software an excellent buy. #### Reasons for choosing iDentalSoft The identasoft was more attractive. The marketing team and support team were seamless and everything was just smoother. The price was good and they just seem more on top of their game. #### Reasons for switching to iDentalSoft Identasoft cloud based software and business model was simply better. --- ### IDENTAL SOFT REVIEW - Overall rating: 5/5 - Reviewer: DANIEL A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered EVERYTHING ELSE IS PRETTY MUCH FLUID, THE CHARTING CAN DEFINITELY IMPROVE, TOO MANY STEPS TO CHART, IT MAKES IT SLOW #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT HAS MADE OUR PRACTICE MANAGEMENT EASIER #### Cons THE BILLING DOESNT GO TO THER DIRECT PORTAL OF THE INSURANCE COMPANIES, IT GOES THROUGH A CLEARINGHOUSE, INSTEAD OF BEING PAID IN 2-3 DAYS WE WOULG GET PAID IN 21-30 DAYS IF I PUT BILLING THROUGH THE CLEARINGHOUSE, THIS A BIG NEGATIVE FOR ME, WHICH IF ADDRESSED IT CAN BE FIXED THEREFORE OUR PRACTICE CAN GET PAID IN A TIMELY AND EFFICIENT MANNER BOT HAVE THE MONEY OUT THERE ON A 21-30 DAY FLOAT, PLEASE FIX THIS AND YOU HAVE THE BEST SOFTGWARE ON THE MARKET (*_*) #### Reasons for choosing iDentalSoft LIKED THE GRAPHICS BETTER, MORE APPEALING, OPTICAL FRIENDLY COLORS THANK YOU FOR YOUR WONDERFUL SOFTWARE --- ### IDentalSoft - Overall rating: 5/5 - Reviewer: Diana W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software #### Cons Adjustment on x-rays mounts- problem was fixed with identalsoft support team #### Reasons for choosing iDentalSoft 1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive. #### Reasons for switching to iDentalSoft 1. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer service --- ### happy with my services - Overall rating: 5/5 - Reviewer: katie l. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered 10 out of 10 thank you i love this company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT HIDDEN] is an outstanding employee she has helped me solve all my issues, she has went above and beyond her job duties !!!! #### Cons at first things where rocky but your company has grown to be amazing #### Reasons for choosing iDentalSoft best over all price, online help, IT, user friendly --- ### product review - Overall rating: 5/5 - Reviewer: NINA V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Since this software is Cloud based, I can access it on any devices , anytime. I have no need to worry about back ups or malware attacks. Very good support. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to transition over especially with detailed video online sessions 1 on 1 live support, the company preps your staff before and after software transition. #### Cons Developer should add a field on the appointment detail page to include patient's next scheduled appointment, such as their scheduled recall date, for example, for continuity of care. #### Reasons for switching to iDentalSoft I wanted a cloud based software and the previous company support was not great for the fee that they plan to charge #### Vendor response There is an Appt List select icon in the Appt page. Replied April 2021 --- ### Not easy to use; complicated transactions that are not easily performed. - Overall rating: 3/5 - Reviewer: Lee H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cloud based allows access form outside the office which is valuable; Very good at producing production reports. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Very clean looking; recent update improved some functionality. Buttons for bundled procedures are helpful #### Cons Not easy to perform routine functions; transactions are difficult to perform; reporting functions need improvement. Cannot generate accurate recall lists. #### Vendor response Thank you for the review and we appreciate enhancement requests to meet your office flow. We have taken improvement steps to best suite all users. We continue to strive to meet expectation. Replied July 2017 --- ### Simple and functional - Overall rating: 5/5 - Reviewer: Alonso V. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Recommended #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments #### Cons There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated. --- ### The future of dental software - Overall rating: 5/5 - Reviewer: Khoa N. - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud-based, very secured. Can access almost anywhere. linked to DentalExchange. Has the longest run way to customize, to add more functionalities per request. #### Cons Lack of mobile app. Some UI features can be improved, such as going back/forth windows/sub-windows can be smoother. --- ### Great software system. User friendly. - Overall rating: 5/5 - Reviewer: Ann L. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found that this software was mostly intuitive. Once we started using it we were quick to learn how to navigate through the different areas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at iDentalSoft works tirelessly to accommodate your needs. They are pleasant to work with and quick to respond. We tested this system while looking for a potential system upgrade. Although this practice decided not to upgrade its software at this time, I would highly recommend it. #### Cons My only complaint was that they needed support on East coast time, they were working to hire someone to work the EST schedule. --- ### Happy with iDentalSoft Product - Overall rating: 5/5 - Reviewer: Bhupesh M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is awesome and prompt Easy to use and customize good graphics Front end patient portal is good #### Cons Reporting can be more intuitive and improved --- ### Simple Software - Overall rating: 4/5 - Reviewer: liane r. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Software is simple to use and to the point for a small single provider office. A great starter software and allows you to advance to bigger programs with basic knowledge. #### Cons This is made for small single provider offices if one is not planning on advancing practice or merging . --- ### This cloud-based software meets our office needs & we get excellent support from iDentalSoft. - Overall rating: 5/5 - Reviewer: Carole R. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered We were attracted to iDentalSoft because the program is cloud-based and appeared to meet our needs. Although there were some bumps transitioning from our previous very powerful practice management program, iDentalSoft consistently responded to our issues with improvements. Their technical support is outstanding -- very prompt, and they always find a solution! We continue to enjoy the advantages of using this software in our practice. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Cloud Software - Overall rating: 5/5 - Reviewer: Dayo O. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I really like the software. Both administrative and clinical features are just what I need. The centralized database is ideal for my practice that runs multiple locations and access to the data is available. All updates to the software is done on the server remotely #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Idental soft representative review (5 star) - Overall rating: 5/5 - Reviewer: Antonette B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations. #### Cons I do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name. --- ### Must Get Dental Software - Overall rating: 5/5 - Reviewer: Laura P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered iDentalSoft has been a game changer for our company. We love that it's Cloud Based so we can securely access it anywhere. The customer service and support center are extremely helpful and very quick to return email inquiries. We have asked for some customization with the program and [SENSITIVE CONTENT] specifically has been awesome getting those things done. From start to finish we are very happy with this product and I highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love this software because it does exactly what we were looking for. It's easy to navigate and therefore easy to train our new staff. The doctors love the ease of charting. The e-billing is amazing and we can instantly send patients their bills. #### Cons We love to send mail blasts to our patients with different color fonts and pictures in the body of the email. We cannot do this yet with iDentalSoft. #### Reasons for choosing iDentalSoft Cost benefits, ease of use, e-services included, overall customer service. #### Reasons for switching to iDentalSoft We needed to upgrade and wanted to go Cloud Based and more digital. --- ### Amazing. Cloud-based perfection. - Overall rating: 5/5 - Reviewer: Brandon W. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant) We take NO insurance and we don't even do in-house financing. iDentalsoft is very heavily geared for insurance-based practices... BUT... 1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only. 2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff. Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office. We really appreciate all the help! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is. I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based. I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network. I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go. I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great. iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance! I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it. Plus the software just keeps getting better and better. The upgrades are dramatic. --- ### Best dental software - Overall rating: 5/5 - Reviewer: Krina J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used dentrix for over a decade but Identalsoft exceeds all expectations. Very user friendly. Excellent customer care, specially [sensitive content hidden]. He is amazing and very helpful to resolve any concerns you may have. They have excellent features for appointment reminders, reviews, ichat all incorporated in one #### Cons I love identalsoft so no cons really. Great experience. --- ### Outstanding program and customer service! - Overall rating: 5/5 - Reviewer: Brenda N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We are very impressed and pleased with this entire program. Its efficiency has provided us with stress-free work days #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is second to none!! They are always available and able to answer any questions. #### Cons I have no comment here because if there is ever anything we were not satisfied with, the technical team provides us with options to work around or fixes it #### Reasons for switching to iDentalSoft We needed cloud-based software ## More reviews [Next reviews](https://www.softwareadvice.com/dental/identalsoft-profile/reviews/?page=2) --- iDentalSoft Reviews, Pros and Cons - 2026 Software Advice