All iDentalSoft Reviews
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Matthew
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great support and software
The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates.
PROSiDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft
CONSiDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive.
Reason for choosing iDentalSoft
Their ability to customize the software to our unique needs.
Reasons for switching to iDentalSoft
We needed development of special features in their dental software, and iDentalSoft was able to do that for us. We also wanted the benefits of a cloud based system.
Jeremy
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great product. The support is amazing.
Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations.
PROSThe product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately.
CONSOur office is happy with the software. Overall it has been a very positive experience.
Reason for choosing iDentalSoft
Curve at the time did not offer texting from inside the program. All text messages are saved. The other company also did not offer unlimited support. I would have to buy additional hours of instruction after the initial training.
Reasons for switching to iDentalSoft
I wanted a cloud based software that I could use anywhere. I also wanted unlimited support. My old software company offered 24 hours of initial free training. We had to use them in 3 hour segments. We never really learned the software. . Identalsoft support is always available and the support staff is helpful, knowlegeable and kind. We have learned the use identalsoft in a very short time.
Michelle
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed August 2020
Very Disappointing
Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.
PROSWe were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.
CONSIt was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.
Reason for choosing iDentalSoft
Pricing.
Vendor Response
Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.
Replied August 2020
Antonette
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Idental soft representative review (5 star)
I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant.
PROSThere are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations.
CONSI do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name.
Diana
Hospital & Health Care, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
IDentalSoft
The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have.
PROS1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software
CONSAdjustment on x-rays mounts- problem was fixed with identalsoft support team
Reason for choosing iDentalSoft
1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive.
Reasons for switching to iDentalSoft
1. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer service
Jarrod
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best cloud-based dental practice management system out there
Our overall experience with iDentalSoft has been amazing. Great software and great support team.
PROSEasy to use, intuitive, training, support, customization.
CONSNo integration with google calendar. Some items that we need are not customizable at this time.
Reason for choosing iDentalSoft
Ease of use, most features, and better integrations of features without nickel and diming customers for features.
Reasons for switching to iDentalSoft
To be on a cloud-based practice management system, decrease fees for IT and servers and licenses.
Edward
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best cloud software so far
Great experience, very helpful customer service no waiting time to someone to answer , easy remote access.
PROSEasy integration, seamless conversion ( from Care stack , dentrix and eaglesoft
CONSInsurance Predetermination, not a way to enter the pre D per procedure code
Reason for choosing iDentalSoft
Pricing and customer service
Reasons for switching to iDentalSoft
Easy integration cloud base software liability of in office server
Anca
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
The nuts and bolts of IDentalSoft...
We have found the one software that could do it all- we have been other software for the past 20 years however this is the first time we realized all the limitations of the previous systems. The transition was very smooth and help is always a phone call away-
PROSI absolutely love how everything is integrated- forget about the old days when you constantly switch in and out of applications! WIth IDentalSoft, everything is in the program and flawlessly integrated- you can email, text, download, save, print, post payments, transactions, check eligibility, receive claims updates and the list goes on and on...
CONSI wish we would get an audio notification when a patient text comes in, but we are fine with the red screen alert too... I am trying hard to find other faults and I could not come up with anything else at this time.
Reason for choosing iDentalSoft
It offered the most options with the least amount of clicks for multi provider and multi location as well as stellar customer service!
Reasons for switching to iDentalSoft
Our two locations have grown considerably over the past few years and we had to maximize our efficiency in order to keep up.
Earl
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best purchase we have ever made.
Identasoft makes staff training a breeze. They are simply greats!!
PROSThis software is great!! I love it. It is realitive easy to use, set-up and access pt information on the go. I simply love the software. The support is outstanding!! Never had an issue they could not solve and they are constantly making improvements. Extremely responsive.
CONSNot much to improve and every time I may have an issue, they come up with the solution. The only improvement I can come up with is that they could have more verificaition capabilites with Medicaid/Medicare insurance companies. But, that is a very minor issue. I find this software an excellent buy.
Reason for choosing iDentalSoft
The identasoft was more attractive. The marketing team and support team were seamless and everything was just smoother. The price was good and they just seem more on top of their game.
Reasons for switching to iDentalSoft
Identasoft cloud based software and business model was simply better.
DANIEL
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
IDENTAL SOFT REVIEW
EVERYTHING ELSE IS PRETTY MUCH FLUID, THE CHARTING CAN DEFINITELY IMPROVE, TOO MANY STEPS TO CHART, IT MAKES IT SLOW
PROSIT HAS MADE OUR PRACTICE MANAGEMENT EASIER
CONSTHE BILLING DOESNT GO TO THER DIRECT PORTAL OF THE INSURANCE COMPANIES, IT GOES THROUGH A CLEARINGHOUSE, INSTEAD OF BEING PAID IN 2-3 DAYS WE WOULG GET PAID IN 21-30 DAYS IF I PUT BILLING THROUGH THE CLEARINGHOUSE, THIS A BIG NEGATIVE FOR ME, WHICH IF ADDRESSED IT CAN BE FIXED THEREFORE OUR PRACTICE CAN GET PAID IN A TIMELY AND EFFICIENT MANNER BOT HAVE THE MONEY OUT THERE ON A 21-30 DAY FLOAT, PLEASE FIX THIS AND YOU HAVE THE BEST SOFTGWARE ON THE MARKET (*_*)
Reason for choosing iDentalSoft
LIKED THE GRAPHICS BETTER, MORE APPEALING, OPTICAL FRIENDLY COLORS THANK YOU FOR YOUR WONDERFUL SOFTWARE
Brandon
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Amazing. Cloud-based perfection.
I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant) We take NO insurance and we don't even do in-house financing. iDentalsoft is very heavily geared for insurance-based practices... BUT... 1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only. 2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff. Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office. We really appreciate all the help!
PROSThe people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is. I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based. I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network. I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go. I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great. iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance! I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it. Plus the software just keeps getting better and better. The upgrades are dramatic.
Alison
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great product and outstanding support
Our experience with Identalsoft has been excellent owing in large part to the constant support from [SENSITIVE CONTENT HIDDEN]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her.
PROSWe are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.
CONSIt's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker.
Reasons for switching to iDentalSoft
Constant performance failure
Vendor Response
Thank you. We will review the recommended enhancement.
Replied July 2020
Julie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Wonderful cloud based Practice Management Platform for one or multiple offices and clinics
[SENSITIVE CONTENT HIDDEN], support specialist, is wonderful at helping my issues with the software platform, especially the website patient portal which is germ free online patient registration, history forms, and other paperless forms. Centralized data for anyone who has access. Accessable from any devices ie cell phones, tablets, and laptop or desktop computers. Patient communications of emails and texts are build in with no extra fees.
PROSAvailability of cloud based and hybrid cloud platform is very versatile for any size of dental practices. Easily intergration with other dental sensors. Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft.
CONSConstant added features of the software that I didn't have time to check out consistently. Maybe a newsletter once a month for updated features or add-on services would be wonderful.
Reasons for switching to iDentalSoft
Previous softwares take up too much of memory spaces in my server computer desk top. They are not accessible when away from the desk or at different locations of the practices.
Richard
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
A very good continually evolving software that works on Mac
They are always there to help and want to learn any and all options requested by the Doctor or staff. They seem transparent on all discussions and address all issues with thorough research and dedication.
PROSI switch from Viive the now defunct Mac software from Henry Schein. They were the only company who could do a full migration of all my clinical notes billing and documents from my previous paperless software. The cloud base software is accessible from anywhere. There is a full perio charting, easy to understand charting and email and text options. Easy incorporated credit card option with ability for auto pay for payment plans. They are willing to customize to your needs and are always looking for input on what to add or change on the next update. It bridged very well to my Mac x-ray software Radiovision. The learning curve was very quick and are there to help when needed.
CONSwould like a little more Mac centric for xrays and intraoral cameras within their images program, but I am able to bridge to my existing software without a problem.
josephine
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
evolving
support- is awesome- always friendly service and courteous, respectful- if they cant solve at that time- makes an effort to make it work the following day-great follow-up customizable to my needs- evolves with my needs and accommodates my needs-
CONSquite a few places to write notes- back notes, chart notes, claim notes- as with any software- you have a learning curve and a logic in the sequence of charting- took me awhile to get into the software's way of thinking- adapt to it- intra-oral camera integration seems slow/ lags
Reason for choosing iDentalSoft
identalsoft seems to be highly customazible, cost is reasonable
Reasons for switching to iDentalSoft
want to consolidate all services into 1 provider
Cammielle
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2019
Not Impressed
We don't like the software package. The transfer of info from QSI to Idental was awful. There were thousands of $ of balance transfers, and conversion default messages. We still (2 yrs.) don't have our logo on forms like we were promised. We can't reprint (or even see) the original ADA claim forms. It feels like a thrown software package that was not planned. It's obvious the folks writing it don't work in the field. I would not recommend it.
PROSIt is cloud based, and easy to follow along screens. It is very easy to track lab cases and manage patient xrays. Built in texting and auto emails/texting.
CONSIt's impossible to get accurate accounting reports. You can't close out a month or year. We can't create our own discount/adjustment codes. No way to put pop up alerts.
Vendor Response
Standard practice is to migrate patient's balance as Balance Transfer. For Logo on form, there is available Form Merge (fill and sign via tablet) and eClaim can also be printed into ADA form, We will have Support follow up with office.
Replied May 2019
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT