Open Dental Software

Open Dental Software

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FrontRunners 2020

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About Open Dental

Open Dental is a HIPAA compliant open-source dental practice management software that provides on-premise electronic charting, billing, practice management, and imaging applications that's suitable for any large and small dental practice. Open Dental practice management solution includes patient care charts, prescribing capabilities, treatment planning, appointment scheduling with automated appointment reminders, an integrated graphical tooth chart, SMS and email texting, credit card processing, and custom reporting. With Open Dental prescribing capabilities, dental professionals can provide patients with electronic prescriptions and printed prescriptions, which can be filled in using predefined templates. Prescriptions are automatically logged and can be reviewed us...
Patient chart
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Open Dental Reviews

Overall Rating

4.62

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 71 reviews

User Profile

Katie

Verified reviewer

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2019

Would Never Recommend Anything Else!

Love it, love it, love it!

Pros

Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!!

Cons

I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

The Best Practice Management Software

Open Dental manages all of our schedule, records, and manage claims and payments. I couldn't practice without it.

Pros

I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer.

Cons

The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use.

Reasons for choosing Open Dental

I didn't want the monthly expense that comes with cloud based options, and wanted something server based.

Response from Open Dental Software

Thank you for the feedback - we're so happy to hear that you're capitalizing on the customization options in the software and using all our training resources! We'll continue to work hard to make Open Dental the best value on the market. Welcome to the Open Dental community :)

Replied June 2022

Cari

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Best Value for a Dental Software

It has been amazing. we just opened up another office and we canceled the current software to use Open Dental. Easy to set up and maintain.

Pros

It has one window and you can view everything for the patient simply by toggling between the options on the left. Easy to logo on and off without losing your space. Everything is customizable and there are so many options. Customer Service is amazing and they always call right back and they are very knowledgeable. If something can't be figured right then they send to a higher level tech and solutions are found in a great time frame. The cost is great for such good customer service. You can't beat the value of Open Dental!

Cons

Forms are not great. Sheets are hard to use and set up and if they could update this to a more modern approach that would be my only request.

Reasons for choosing Open Dental

The price per month was so much better!

Response from Open Dental Software

Thank you for your endorsement, Cari! We work hard to provide a powerful software solution along with great service so it's great to hear that coming through. We are working on a better sheets interface so stay tuned for that!

Replied November 2022

Andrew

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

January 2022

Unsatisfactory

Other reviewers write that they came from Dentrix. I find this add. That is the opposite of my experience. User cannot simultaneously open Chart and schedule book. Try writing patient note and look something up in the schedule - not possible. Set the procedure complete in Chart and nothing. You also necessarily need to add it to appointment procedures and complete from Schedule book. What a waste of time. Clinical notes and completed/planned procedures are displayed in the same window - it's a pain to find and add notes. Overall, I don't find Open Dental intuitive. I miss many features from Dentrix where modules are clearly separated and easy to navigate. I would not recommend.

Pros

Ability to text patients from within. Quick online support with chat option.

Cons

It lack usability. Features are outdated.

Reasons for switching to Open Dental

Office move.

Nancy

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Open Dental

Some of the best support I've ever dealt with. Thank you!

Pros

The fact that it is easy to navigate, but if you were to have issues, the support is great. Granted that is a monthly fee for unlimited access, but it is totally worth it. There are times I can go months without calling for help, but hit one snag and I'm on the phone with them several times a day or days in a row.

Cons

It's not a con, but just me and my lack of knowledge. Some of the videos don't seem to have audio and I've mentioned that to them. I try to watch the help video first...sometimes. Sometimes, I don't have that luxury of time and will call them. So not them, I consider it an operator error, mine.

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