--- title: "Open Dental Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Open Dental. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Open Dental is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/open-dental-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Open Dental](https://www.softwareadvice.com/dental/open-dental-profile/) / Open Dental Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/open-dental-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/open-dental-profile/alternatives/) # Open Dental User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 88 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 68 reviews (77%) - 4 stars: 12 reviews (14%) - 3 stars: 3 reviews (3%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Most mentioned pros - Overall, Open Dental has helped our office operate more efficiently and provide a better experience for our patients. - I also appreciate the frequent updates, which continuously improve the system and add useful features. - The software provides great value for the cost, and the support team is responsive and knowledgeable. ### Most mentioned cons - Sometimes, I experienced malfunctions such as a "frozen screen," which required me to reopen the application or even reset my computer during work, while on a phone call, or when encountering a delay while trying to open a patient's file. - I noticed we are loosing patients because of lack of tools to track them. - Many features can only be used in US, unfortunately. ## Open Dental customer reviews Showing reviews 1-25 of 88 (page 1). ### Great dental software - Overall rating: 5/5 - Reviewer: Blanca S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to customize and feature-rich. You can tailor it to what you want #### Cons Monthly support costs, but you don’t have to pay this fee --- ### The Best Practice Management Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Open Dental manages all of our schedule, records, and manage claims and payments. I couldn't practice without it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer. #### Cons The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use. #### Reasons for choosing Open Dental I didn't want the monthly expense that comes with cloud based options, and wanted something server based. #### Vendor response Thank you for the feedback - we're so happy to hear that you're capitalizing on the customization options in the software and using all our training resources! We'll continue to work hard to make Open Dental the best value on the market. Welcome to the Open Dental community :) Replied June 2022 --- ### Open Dental software pros and cons. - Overall rating: 2/5 - Reviewer: Ryszard W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It was good. Support is good. Software does what is necessary. However in case of any escalations they are not cooperative. It clearly shows they grow too large and are disconcerted with individual users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Affordability. I like voting system for new features (however new features are done very slowly, it typically take years before they are considered). There is some ease of use and lots of online trainings. #### Cons With lower price comes lower expectations. First of all the Canadian version is not put sufficient efforts. I really would advise all Canadians to consider other software suppliers who consider Canadian market more seriously. Many features can only be used in US, unfortunately. Finally the weakest part is patient tracking. It simply lacks feature to assure no patients is left behind. I noticed we are loosing patients because of lack of tools to track them. Any tracking is done with manual queries which can be very unfriendly to end user. #### Reasons for choosing Open Dental Price, it was significantly less expensive. --- ### Reliable and Cost-Effective Dental Practice Management Software - Overall rating: 5/5 - Reviewer: Diva C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Open Dental has been very positive. The software has helped our practice stay organized and operate more efficiently by streamlining patient management, scheduling, billing, and treatment planning. It offers a wide range of features at a reasonable cost, and the regular updates continue to improve the user experience. While there is a learning curve for new users, the system is reliable, customizable, and well-supported. I would recommend Open Dental to other dental practices looking for a comprehensive practice management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Open Dental has been an excellent investment for our practice. It is user-friendly, reliable, and offers all the tools needed to manage patients, appointments, treatment plans, billing, and reporting in one place. The software provides great value for the cost, and the support team is responsive and knowledgeable. I also appreciate the frequent updates, which continuously improve the system and add useful features. Overall, Open Dental has helped our office operate more efficiently and provide a better experience for our patients. #### Cons One aspect I like least about Open Dental is that there can be a learning curve for new users because of the large number of features and customization options available. Some processes may take time to learn initially, but once users become familiar with the system, it becomes much easier to navigate and use effectively. --- ### Everything you need, nothing you don't. - Overall rating: 5/5 - Reviewer: Lori M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered There is a learning curve, but if you take the time to explore the features, you will find the solution to nearly every problem you have ever come across. If not, it's probably in the next update. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clearly designed by people that understand dentistry. #### Cons Price of eservices. Specifically text and emails. #### Reasons for choosing Open Dental An opensource platform felt like our investment had a chance of standing the test of time. #### Vendor response Thank you for your kind words and the feedback, as we are always looking for ways to improve. We look forward to supporting your practice for years to come! Replied May 2022 --- ### Open Dental - Overall rating: 5/5 - Reviewer: Lena M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I recommended open dental over any other dental software. i have used eaglesoft, dentrix, curve hero, easy dental, and a few more and open dental is by far my favorite #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Open dental is very user-friendly. Open dental makes it very easy to figure things out if you do not know how to do something by utilizing there help button on tool bar. #### Cons The live support is not an option unless you pay monthly for the service so therefore sometimes it takes a little bit to find the answers --- ### Best dental software hands down - Overall rating: 5/5 - Reviewer: Arthur K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and versatile. I really like the simplicity of the software. It's great for general dentistry as well as orthodontics. #### Cons integration with other software, I don't know how to seamlessly integrate the software with other specialty programs such as Invisalign, but it might be because I don't know how to do it. --- ### Look no further! - Overall rating: 5/5 - Reviewer: Angelika O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used open dental in several different dental offices and no matter what the flow of the office is open dental can accommodate anything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I honestly cannot think of one negative thing to say about open dental. It is very user-friendly no matter what your job role is in the office. The reporting is also very easy to understand and easy to access and it is real time. I couldn’t think of any other practice management software that I would prefer over this one. #### Cons Again, I really couldn’t think of anything that I don’t like about open dental but if I really had to nitpick, I would say that I wish you could have multiple like if I were to open the chart I wish I could also leave the other window open instead of having to open two different open dental windows --- ### Easy-to-Learn Dental Practice Management Software - Overall rating: 4/5 - Reviewer: Josh C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I entered the dental field as a Practice Manager 2 years ago with no prior experience. Thus, Open Dental is the only practice management software I've used. Luckily it is user-friendly, and I felt comfortable navigating the basics within days. Over time, I've picked up on some of the more complex feature; however, I still feel like we do not utilize all of the available features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Open Dental offers great pricing options for our practice, and it is easy to learn the basics of the database system. #### Cons There are a limited number of standard reports options. For more specific reports tailored to our business needs, it is sometimes tough to find a "User Query" that is on point. Open Dental does provide an online database of queries, but it can be a timely task to find exactly what we're looking for. --- ### Great use from an assistant! - Overall rating: 5/5 - Reviewer: Anna B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was great for xrays and patients dental imaging. Had very little bugs or issues. And as far as I was aware was cost efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked the most about open dental is the segurito and customer support. Anytime I had an issue they handled it quickly. #### Cons There is nothing that i like the least about open dental. It is very easy to manage patients and a dental practice. --- ### Very satisfied. Perfect way to keep private data in the system. - Overall rating: 5/5 - Reviewer: Rebeca C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it every day at work and so far, it's been an easy tool to keep sensitive and private information from patient stored in the system. Also, I like that the app is simple to use. I learned how everything works within a day, and so far, I don't have big issues. In general, I am satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is straightforward to use. It also allows me to access data from patients with high accuracy. #### Cons Sometimes, I experienced malfunctions such as a "frozen screen," which required me to reopen the application or even reset my computer during work, while on a phone call, or when encountering a delay while trying to open a patient's file. --- ### Open Dental - Overall rating: 4/5 - Reviewer: Sumeet S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, excellent experience with Open Dental. The clean and user-friendly platform makes it easy to use and implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros User friendly, simple and clean interface. #### Cons X-rays and patient communication tools - confirmations/reminders. #### Reasons for switching to Open Dental Mainly cost. #### Vendor response We're glad you like our user-friendly interface! Please be sure to talk with our support technicians - our imaging module is now able to capture x-ray images, and we bridge to hundreds of other programs. Also ask them about our affordable eServices that have the patient communication tools you mentioned - they are available to our users on support. Replied March 2022 --- ### Favorite software hands-down - Overall rating: 5/5 - Reviewer: Chelsea T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Love it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Tooth chart is efficient and informative, I like how you can clearly see that you are watching the "distal of #3" just by looking at the tooth chart. It is easy to add frequently used buttons. Easy to make auto notes and use the auto notes. The auto notes allow you to stop at any time and just go type in the note and the can pick back up on auto prompts whenever you want. It is easy to see insurance coverage and how much a patient owes so you know if they even need to stop at the front desk to check out. The schedule is easy to use and has color blocks that are not only efficient but just appealing. Perio charting is simple and so easy to toggle back and forth to show patient a change between this perio charting we took today vs another day they came in. I love that there was a place under the tooth chart to place personal notes that can be seen. Also a way to easily place and see preferred hygienist or dentist that is easily seen on schedule. HHx is easy to see on same page as chart. #### Cons Nothing, I would be a cult leader for Open Dental. I have been a hygienist for 10 years and have never been so happy with a software, it did everything I wanted any more. I love efficiency and this ticked all of the boxes. #### Vendor response Thank you for the kind words, Chelsea. We love to hear that you are making use of all the customizable features and making Open Dental work so well for your practice. We are excited to continue adding features to help each practice thrive. Replied February 2023 --- ### Open Dental - Overall rating: 5/5 - Reviewer: Nancy F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Some of the best support I've ever dealt with. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it is easy to navigate, but if you were to have issues, the support is great. Granted that is a monthly fee for unlimited access, but it is totally worth it. There are times I can go months without calling for help, but hit one snag and I'm on the phone with them several times a day or days in a row. #### Cons It's not a con, but just me and my lack of knowledge. Some of the videos don't seem to have audio and I've mentioned that to them. I try to watch the help video first...sometimes. Sometimes, I don't have that luxury of time and will call them. So not them, I consider it an operator error, mine. --- ### Great dental software - Overall rating: 5/5 - Reviewer: Kat B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Great- been using this software for 8 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, excellent customer and IT service. Even for a novice this software is very easy to learn. I like that it’s customizable to an extent as well and there are hundreds of available queries to meet the practices needs #### Cons Occasional latency when opening images, occasional issues opening radiographs --- ### Very easy to use and customize - Overall rating: 5/5 - Reviewer: Priscilla P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the call buttons - we have customized it with audio so it has become an intercom system #### Cons I would like an easy way to organize the progress notes instead of scrolling through them #### Vendor response Thank you for your feedback, Priscilla, glad to hear the call buttons are working well for you! Chart Views can be used to organize and filter progress notes and there is a search feature too. Please reach out to our support team, they will be glad to help you customize this for your needs! https://opendental.com/contact.html Replied October 2022 --- ### open dental - Overall rating: 5/5 - Reviewer: stan m. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What is great is the human error is minimized when payment is received and credited in multiple places correctly. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The open dental practice manageent software inetegrates well with other software that the office is using such as carecredit. The staff can now easily offer financing options to our patients. #### Cons Of course, it was timely to set-up but not difficult for staff to get the hang of the software. Some links to windows were difficult to get used to at first. --- ### Very User Friendly - Overall rating: 4/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Very easy to learn and implement. Very user friendly #### Cons I would prefer the ability to have multiple windows open at the same time to be able to go back and forth. #### Reasons for switching to Open Dental New Job #### Vendor response Thank you for the review Mary! To have multiple windows open, simply open multiple instances of Open Dental. To do this, just open the program, then open it again, and again, etc. - each copy of the program can be re-sized so you can work in multiple windows simultaneously. Feel free to reach out to our support team for any other questions! Replied May 2022 --- ### We love what OpenDental offers! - Overall rating: 5/5 - Reviewer: Amber R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tell people to make the switch to OpenDental all the time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything—the support is awesome. The software is always adapting to what dentists need in ways that actually benefit them and the program isn’t bloated with a bunch of “features” that aren’t useful. #### Cons I hate to complain because there’s not too much to complain about... but we don’t love that you can’t edit the hours on the schedule to only start at 6 or 7 AM and end at 6 PM. Again... petty. --- ### Open Dental software is amazing and EASY to use!! Love the software - Overall rating: 5/5 - Reviewer: Ashley T. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this software and the customer support is friendly and well knowledged. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and use. The easiest software to learn for anyone in the dental field. I call Open Dental the "Software for Dummies" --- ### OpenDental is the best software out there - Overall rating: 5/5 - Reviewer: Kandhappan P. - Company size: 51-200 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using open dental for almost 12 years now and It comes across as the most configurable and customizable dental software.If someone couldn't figure out how to customise a flexible software could only be attributed to the lack of motivation or ability to put into good use, a strong workhorse #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You name it -Once the modules are customised as per the Practices requirements then it is a breeze Has almost all the features any dentist could ask for and are upgrading on daily basis #### Cons Yes they have some features, which are in the process of being implemented through time --- ### Very intuitive software in which more options are being added upon new updates. More bangs for buck - Overall rating: 5/5 - Reviewer: Frank P. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Prompt customer services & technical supports. Very intuitive & regular updates in which more options being added. #### Cons I wish more graphic interactive modules being added to better demonstrate in clinical mode. Intra communication tools enabled. --- ### Very boring style - Overall rating: 1/5 - Reviewer: Althea S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros That software has all a dental software needs. But, in very old and boring style. Ok to keep appointment, ok different coulors for different practices, ok for the dental situation view. But it s boring and old style regarding design and style. #### Cons If you need assistance, you’ll get it. They are always attendant and accomodating. Don t need to call them for hours, definitely a usefull quality --- ### Confusing dinosaur program - Overall rating: 3/5 - Reviewer: Haylie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The drag and drop feature is nice. Note section in appointments #### Cons Overall confusing and not user friendly at all. --- ### We love Open Dental - Overall rating: 5/5 - Reviewer: Kathy S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered We are a single dentist practice that converted in September. The conversion went smooth, the system is very user friendly. Anything that we can't figure out is easily and promptly answered by their support staff. Even on Saturdays and Holidays. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very user friendly yet has the capability to provide what we need. #### Cons Have not run across anything yet! ## More reviews [Next reviews](https://www.softwareadvice.com/dental/open-dental-profile/reviews/?page=2) --- Open Dental Reviews, Pros and Cons - 2026 Software Advice