Created as a way to streamline the way dental practices interact with their patients, Total Recall Solutions’ new Patient Communicator provides a full scheduling and patient communication system. This includes an automated messaging platform, a recall wizard, 2-way texting compatibility, as well as an online scheduler.
With the automated messaging system, practices can send appointment confirmations and reminders to patients via a variety of mediums, including email, text messages, and voicemails. This way, offices can efficiently and effectively reach out to each patient using their preferred means of contact, with a targeted, personalized message. The system also provides a two-way texting platform, so that offices can send personalized patient texts, and patients can respond accordingly.
The online scheduling feature allows patients to log in and schedule their own appointments, all based upon their pre-defined search criteria. For patients who continuously log in, book appointments, and cancel them, Patient Communicator allows practices to “Black List” them, so that they are no longer able to use the online scheduler.
Mindy from Dearborn Family Dentistry
Specialty: General dentistry
I like that we don't have to make as many calls to patients, they can now get texts and emails instead. I also like the fact that we can send birthday texts and emails, patients really seem to like that. Sending out the pre-med and post-op information is also great!
I will let you know once I have time to really get into this... busy office don't have time to play around... lol
There are so many options, take your time to figure out all the functions before you evaluate!!!
Marie from Teeth For Life
I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call.
Fran from Nutley Eye Care
easy to use
easy to make changes to email and text templates
appreciate the ability to text back patients if needed
many new helpful features have been added since we started using the software
company open to suggestions and feedback
DENISE from DR. T. PATHAK, DDS
Ben, our trainer was fantastic!
Jill from Richard D. Gruntz, DDS, PC
Easy to use
Does everything our practice needs and more
Support/customer service is outstanding
Wish we had this sooner
Cheryl from Salavatore S Aragona DDS PC
Being new to the practice i have had numerous questions about the system. they have always helped in a kind and pleasant manner. If they don't know the answer to a question they then find out and get back to me. I would highly recommend them to everyone.