--- title: "Patient Prism Software Reviews, Demo & Pricing - 2026" description: "Review of Patient Prism Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/dental/patient-prism-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Patient Prism Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/dental/patient-prism-profile/reviews/)[Alternatives](https://www.softwareadvice.com/dental/patient-prism-profile/alternatives/) # Patient Prism Review From $99/month 1 plan Wondering if Patient Prism is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Patient Prism 5.0 [(22)](https://www.softwareadvice.com/dental/patient-prism-profile/reviews/) Pricing Starting at $99.00 flat rate per month ### About Patient Prism Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to gain insights into daily and hourly call summaries, voicemails and marketing analytics. Managers can receive feedback alerts to re-engage with potential customers and book appointments on a centralized dashboard. Patient Prism allows teams to analyze recorded calls and generate reports to assess follow-up actions as well as outcomes. Additionally, healthcare professionals can analyze marketing campaigns and use built-in certificates to reward staff members for performances. Patient Prism offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Google Ads and Google Analytics. Pricing is based on monthly and annual subscriptions and support is extended via phone, email, FAQ, knowledge base, chat and an online contact form. Wondering if Patient Prism is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Patient Prism User Interface ## Popular Patient Prism Alternatives Main Product Patient Prism 5.0 [(22)](https://www.softwareadvice.com/dental/patient-prism-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.78Value for money - 4.95Customer support - 4.91Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [CareStack](https://www.softwareadvice.com/dental/carestack-profile/) 4.8 [(217)](https://www.softwareadvice.com/dental/carestack-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.67Value for money - 4.79Customer support - 4.66Functionality Pricing Starting at $698.00 per month Get Price Alternative Product [Adit](https://www.softwareadvice.com/dental/adit-profile/) 4.7 [(300)](https://www.softwareadvice.com/dental/adit-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.70Value for money - 4.68Customer support - 4.61Functionality Pricing Starting at $399.00 per month Get Price Alternative Product [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/) 4.8 [(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.74Customer support - 4.69Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Practice-Web](https://www.softwareadvice.com/dental/practice-web-profile/) 4.9 [(115)](https://www.softwareadvice.com/dental/practice-web-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.86Value for money - 4.91Customer support - 4.81Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Curve Dental](https://www.softwareadvice.com/medical/curve-dental-profile/) 4.4 [(285)](https://www.softwareadvice.com/medical/curve-dental-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.30Value for money - 4.54Customer support - 4.13Functionality Pricing Available upon request Get Price ## Patient Prism Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Basic $99.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Patient Prism Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Patient Prism API Appointment Management Archiving & Retention Dental Practice Management On-Demand Recording Scheduling ## Patient Prism Integrations Google Ads Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ## Patient Prism User Reviews ## Patient Prism customer ratings - Overall rating: 5.0/5 - Total reviews: 22 ### Rating distribution - 5 stars: 21 reviews (95%) - 4 stars: 1 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 5.0/5 - Functionality: 4.9/5 --- ### Patient Prims - Overall rating: 5/5 - Reviewer: Amit P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, patient focused and good for staff. #### Cons Nothing. It is very straightforward to use. --- ### User friendly and highly useful - Overall rating: 5/5 - Reviewer: Shannah M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us. #### Cons The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags. #### Reasons for switching to Patient Prism the ease of Patient Prism and the detail in the call grading system. #### Vendor response Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated. Replied February 2021 --- ### SO FAR its a great feature in managing our teams - Overall rating: 5/5 - Reviewer: Maya P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Need a bit more training to fully USE IT. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Appreciate they rate the calls, saves us a step #### Cons NOT SURE we are using the patient reminders yet? #### Reasons for choosing Patient Prism I like the fact they us AI to qualify the calls, and have immediate reminders for improvement #### Reasons for switching to Patient Prism Needed a new software --- ### Pushing Our Business Forward - Overall rating: 5/5 - Reviewer: Steven W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Patient Prism has streamlined our front end process making it easier to follow up on missed opportunities and #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements. #### Cons I do not have anything negative to point out for our applied use of Patient Prism. #### Reasons for choosing Patient Prism I was not part of the team that chose Patient Prism. However, I can not see using an alternative product. --- ### Favorite KPI Measuring Tool - Overall rating: 5/5 - Reviewer: Ashlee A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Patient Prism allows us to quickly follow up with patients and it is so easy to understand. [SENSITIVE CONTENT HIDDEN] and all the staff are EXCEPTIONAL. They seriously make it all worthwhile with how patient they are with you and helpful all along the way. Patient Prism Academy is awesome also! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting. #### Cons There is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold. --- ### Patient Prism user - Overall rating: 5/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Patient prism is great. The customer service representatives are the best and always answer emails so quick, it’s great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software gives silver and diamond awards monthly and tracks how much Renenue we booked for our company. The certificates are nice to keep in a portfolio and recognize employees achievements at the same time. #### Cons One con is that sometimes it sets a RELO for calls coming in from partnered offices from our same company. If another office has a question and we didn’t book the patient because it’s just a question for another office. It shouldn’t set a RELO alert for that. --- ### We love Patient Prism! - Overall rating: 5/5 - Reviewer: Alexis P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that calls are recorded and reviewed for training purposes. It shows strengths and weaknesses within different offices. We have our staff listen to good and not so great calls to better ourselves with speaking to new and exisitng patients. #### Cons I wish we could mark that we followed up with the not connected calls. It's challenging to see which ones I have followed up with or haven't. --- ### Prism Review - Overall rating: 5/5 - Reviewer: Maria L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Prism has been an excellent tool to gain back new patients and to follow up on our employees faults and highs during the calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the tabs that tell you exactly what kind of call it is and the tabs that separate the parts of the call such as greeting, conclusion, etc. #### Cons Sometimes the calls that come through are not for new patients or are not properly graded. --- ### Patient Prism Blue Sea Dental - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive and I feel it benefits the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Site is easy to navigate and find the info that you need as far as reviewed calls and scores. Communication with [SENSITIVE CONTENT HIDDEN] is always pleasant and she is very proactive with I have a question or concern. #### Cons Some reviews that state a tentative appointment should be made I feel is not a good critique. We do not make tentative appointments. #### Reasons for choosing Patient Prism To improve our patient phone experience. --- ### Awesome software to help recapture phonecalls - Overall rating: 5/5 - Reviewer: Erin G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [SENSITIVE CONTENT HIDDEN] is simply the best and has been so eager to always help us improve and answer any questions we have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to hear the phone calls and get tips on how to improve them #### Cons when it gives a relo call on calls that are not accurate (went to voicemail etc) --- Showing 1 - 10 of 22 Reviews [See All Reviews](https://www.softwareadvice.com/dental/patient-prism-profile/reviews/) ## Patient Prism Popular Comparisons [Weave vs Patient Prism](https://www.softwareadvice.com/compare/158992-Weave/vs/260980-patient-prism/) [Compare All Alternatives](https://www.softwareadvice.com/dental/patient-prism-profile/alternatives/) ## Other Top Recommended Call Recording Software [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **7** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **6** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **5** times Stuck Between Options? 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