Patient Prism
Patient Prism
About Patient Prism
Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to gain insights into daily and hourly call summaries, voicemails and marketing analytics.
Managers can receive feedback alerts to re-engage with potential customers and book appointments on a centralized dashboard. Patient Prism allows teams to analyze recorded calls and generate reports to assess follow-up actions as well as outcomes. Additionally, healthcare professionals can analyze marketing campaigns and use built-in certificates to reward staff members for performances.
Patient Prism offers an application programming interface (API), which lets businesses integrate the system with severa...
Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Patient Prism Pricing
$99/month (billed monthly); $94/month (billed annually) $399/month (billed monthly); $379/month (billed annually)
Starting price:
$99.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Dental Software
Most Helpful Reviews for Patient Prism
1 - 5 of 22 Reviews
Amit
Verified reviewer
Medical Practice, 501-1,000 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Patient Prims
PROS
Easy to use, patient focused and good for staff.
CONSNothing. It is very straightforward to use.
Shannah
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
User friendly and highly useful
Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools.
PROSOur offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us.
CONSThe only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.
Reasons for switching to Patient Prism
the ease of Patient Prism and the detail in the call grading system.
Vendor Response
Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated.
Replied February 2021
Maya
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
SO FAR its a great feature in managing our teams
Need a bit more training to fully USE IT.
PROSAppreciate they rate the calls, saves us a step
CONSNOT SURE we are using the patient reminders yet?
Reason for choosing Patient Prism
I like the fact they us AI to qualify the calls, and have immediate reminders for improvement
Reasons for switching to Patient Prism
Needed a new software
Steven
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Pushing Our Business Forward
Patient Prism has streamlined our front end process making it easier to follow up on missed opportunities and
PROSTheir are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.
CONSI do not have anything negative to point out for our applied use of Patient Prism.
Reason for choosing Patient Prism
I was not part of the team that chose Patient Prism. However, I can not see using an alternative product.
Ashlee
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Favorite KPI Measuring Tool
Patient Prism allows us to quickly follow up with patients and it is so easy to understand. [SENSITIVE CONTENT HIDDEN] and all the staff are EXCEPTIONAL. They seriously make it all worthwhile with how patient they are with you and helpful all along the way. Patient Prism Academy is awesome also!
PROSThis is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting.
CONSThere is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold.
