About Patient Prism

Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to gain insights into daily and hourly call summaries, voicemails and marketing analytics.

Managers can receive feedback alerts to re-engage with potential customers and book appointments on a centralized dashboard. Patient Prism allows teams to analyze recorded calls and generate reports to assess follow-up actions as well as outcomes. Additionally, healthcare professionals can analyze marketing campaigns and use built-in certificates to reward staff members for performances.

Patient Prism offers an application programming interface (API), which lets businesses integrate the syste...


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Supported Operating System(s):

22 Reviews of Patient Prism

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

February 2021

Amit from Dental Depot

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Patient Prims

Pros

Easy to use, patient focused and good for staff.

Cons

Nothing. It is very straightforward to use.

February 2021

Shannah from North Dallas Endo/Endodontic associates

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

User friendly and highly useful

Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools.

Pros

Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us.

Cons

The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.

Reasons for Switching to Patient Prism

the ease of Patient Prism and the detail in the call grading system.

Response from Patient Prism

Replied February 2021

Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated.

July 2021

Maya from Perio & Implant Centers

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2021

SO FAR its a great feature in managing our teams

Need a bit more training to fully USE IT.

Pros

Appreciate they rate the calls, saves us a step

Cons

NOT SURE we are using the patient reminders yet?

Reasons for Choosing Patient Prism

I like the fact they us AI to qualify the calls, and have immediate reminders for improvement

Reasons for Switching to Patient Prism

Needed a new software

June 2021

Alexis from Smile Culture Dental

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

We love Patient Prism!

Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great.

Pros

We love that calls are recorded and reviewed for training purposes. It shows strengths and weaknesses within different offices. We have our staff listen to good and not so great calls to better ourselves with speaking to new and exisitng patients.

Cons

I wish we could mark that we followed up with the not connected calls. It's challenging to see which ones I have followed up with or haven't.

April 2021

Ilya from Desert Dental

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Best Analytics

Great company

Pros

AI, staff performance, key word mining, suggestions on reviewed calls.

Cons

Picking location when you have intensified