--- title: "Patient Prism Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Patient Prism. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Patient Prism is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/patient-prism-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Patient Prism](https://www.softwareadvice.com/dental/patient-prism-profile/) / Patient Prism Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/patient-prism-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/patient-prism-profile/alternatives/) # Patient Prism User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 21 reviews (95%) - 4 stars: 1 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Being able to track and have metrics to improve our customer care, our ultimate billable services and use it as a teaching tool. - The customer service representatives are the best and always answer emails so quick, it’s great! ## Patient Prism customer reviews Showing reviews 1-22 of 22 (page 1). ### Patient Prims - Overall rating: 5/5 - Reviewer: Amit P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, patient focused and good for staff. #### Cons Nothing. It is very straightforward to use. --- ### User friendly and highly useful - Overall rating: 5/5 - Reviewer: Shannah M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us. #### Cons The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags. #### Reasons for switching to Patient Prism the ease of Patient Prism and the detail in the call grading system. #### Vendor response Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated. Replied February 2021 --- ### SO FAR its a great feature in managing our teams - Overall rating: 5/5 - Reviewer: Maya P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Need a bit more training to fully USE IT. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Appreciate they rate the calls, saves us a step #### Cons NOT SURE we are using the patient reminders yet? #### Reasons for choosing Patient Prism I like the fact they us AI to qualify the calls, and have immediate reminders for improvement #### Reasons for switching to Patient Prism Needed a new software --- ### Pushing Our Business Forward - Overall rating: 5/5 - Reviewer: Steven W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Patient Prism has streamlined our front end process making it easier to follow up on missed opportunities and #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements. #### Cons I do not have anything negative to point out for our applied use of Patient Prism. #### Reasons for choosing Patient Prism I was not part of the team that chose Patient Prism. However, I can not see using an alternative product. --- ### Favorite KPI Measuring Tool - Overall rating: 5/5 - Reviewer: Ashlee A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Patient Prism allows us to quickly follow up with patients and it is so easy to understand. [SENSITIVE CONTENT HIDDEN] and all the staff are EXCEPTIONAL. They seriously make it all worthwhile with how patient they are with you and helpful all along the way. Patient Prism Academy is awesome also! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting. #### Cons There is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold. --- ### Patient Prism user - Overall rating: 5/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Patient prism is great. The customer service representatives are the best and always answer emails so quick, it’s great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software gives silver and diamond awards monthly and tracks how much Renenue we booked for our company. The certificates are nice to keep in a portfolio and recognize employees achievements at the same time. #### Cons One con is that sometimes it sets a RELO for calls coming in from partnered offices from our same company. If another office has a question and we didn’t book the patient because it’s just a question for another office. It shouldn’t set a RELO alert for that. --- ### We love Patient Prism! - Overall rating: 5/5 - Reviewer: Alexis P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that calls are recorded and reviewed for training purposes. It shows strengths and weaknesses within different offices. We have our staff listen to good and not so great calls to better ourselves with speaking to new and exisitng patients. #### Cons I wish we could mark that we followed up with the not connected calls. It's challenging to see which ones I have followed up with or haven't. --- ### Prism Review - Overall rating: 5/5 - Reviewer: Maria L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Prism has been an excellent tool to gain back new patients and to follow up on our employees faults and highs during the calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the tabs that tell you exactly what kind of call it is and the tabs that separate the parts of the call such as greeting, conclusion, etc. #### Cons Sometimes the calls that come through are not for new patients or are not properly graded. --- ### Patient Prism Blue Sea Dental - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive and I feel it benefits the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Site is easy to navigate and find the info that you need as far as reviewed calls and scores. Communication with [SENSITIVE CONTENT HIDDEN] is always pleasant and she is very proactive with I have a question or concern. #### Cons Some reviews that state a tentative appointment should be made I feel is not a good critique. We do not make tentative appointments. #### Reasons for choosing Patient Prism To improve our patient phone experience. --- ### Awesome software to help recapture phonecalls - Overall rating: 5/5 - Reviewer: Erin G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [SENSITIVE CONTENT HIDDEN] is simply the best and has been so eager to always help us improve and answer any questions we have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to hear the phone calls and get tips on how to improve them #### Cons when it gives a relo call on calls that are not accurate (went to voicemail etc) --- ### Great For A Dental Office - Overall rating: 5/5 - Reviewer: Stefani B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our front desk team is learning to better communicate with patients on the phone, especially new patients. The feedback they get when a new patient doesnt book has helped them to grow and be more aware of how they communicate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was easy to have integrate with our existing phone system. And patients don't realize when they call in that something is different #### Cons I don't have any negative thing to say about this software #### Reasons for choosing Patient Prism One of the doctors actually choice this product, but I'm enjoying the benefits we are getting frm it --- ### Patient Care - Overall rating: 5/5 - Reviewer: Connie G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we get the calls to get patients scheduled. #### Cons I don't like the fact that we don't get the calls right away. I takes at least 30+ minutes for us to get these calls. --- ### Excellent Company! - Overall rating: 5/5 - Reviewer: Christian O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent support system - [SENSITIVE CONTENT HIDDEN]! Trainings for team, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is being tracked and opportunity to get patient back! #### Cons There is nothing missing that I can think of. --- ### Same Day Follow Ups - Overall rating: 5/5 - Reviewer: Christy B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love being able to follow up with callers the same day of their original call. Hearing the recording quickly and being able to recapture those opportunities same day, plus provide timely training for my team. #### Cons If there are issues with a recorded call, I wish it were easier to report directly from the dashboard. --- ### Best Analytics - Overall rating: 5/5 - Reviewer: Ilya B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Great company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI, staff performance, key word mining, suggestions on reviewed calls. #### Cons Picking location when you have intensified --- ### Great feature - Overall rating: 5/5 - Reviewer: michelle m. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great experience overall and very helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is great for auditing staff and also getting to hear what patients have to say. #### Cons When a patient does not schedule for certain reasons such as, out of network with insurance, it can get counted against the staff's call. However, it can easily be removed by marking "unweighted". Really don't have any cons to report! --- ### Extremely Helpful - Overall rating: 5/5 - Reviewer: Shameka S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Calling the patient back is the most useful tool for me. Normally you'd just let those patients go, but Patient Prism makes sure that you call them back and get them in. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros that there is a review of your call and it gives help on trying to get the patient in the office. #### Cons I really like the software. It is really helpful --- ### great product - Overall rating: 4/5 - Reviewer: janer e. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. great and easy to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very user friendly and clarity of calls are great. #### Cons people who listen and rate calls need to pay more attention to calls --- ### Best software for tracking calls to improve our customer service - Overall rating: 5/5 - Reviewer: Kathy W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love the metrics. I am very goal driven, customer focused, and competitive so this platform plays into all of that for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to track and have metrics to improve our customer care, our ultimate billable services and use it as a teaching tool. #### Cons I am 100% satisfied with the software. --- ### So far so good! - Overall rating: 5/5 - Reviewer: Haylie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We just onboarded this system and I am very excited to see the data it will provide. The assistance so far has been excellent! #### Cons The dashboard was a bit confusing as first. It is pretty busy but understandably because there is a lot of information. --- ### Gallery 57 Dental review - Overall rating: 5/5 - Reviewer: Bridget L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gives great feedback, helps our staff learn from our new patient calls. #### Cons Some of the call listeners don't understand our office environment. --- ### Best of the best! - Overall rating: 5/5 - Reviewer: Keisha B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I enjoy hearing my calls and how I was able to make a lasting impression on the patient. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I like most about this software is the positive critique of each call. #### Cons The features of being a user only, allows me to view only my own calls and not my team. --- Patient Prism Reviews, Pros and Cons - 2026 Software Advice