--- title: "Planmeca Romexis Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Planmeca Romexis. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Planmeca Romexis is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/planmeca-romexis-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Imaging Software](https://www.softwareadvice.com/dental/imaging-comparison/) / [Planmeca Romexis](https://www.softwareadvice.com/dental/planmeca-romexis-profile/) / Planmeca Romexis Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/planmeca-romexis-profile/) Reviews # Planmeca Romexis User Reviews ## Reviews summary - Overall rating: 4/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.4/5 - Value for money: 3.5/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 7 reviews (54%) - 4 stars: 3 reviews (23%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (15%) ## Planmeca Romexis customer reviews Showing reviews 1-13 of 13 (page 1). ### Great Imaging Software - Overall rating: 5/5 - Reviewer: Josh B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great for all imaging needs. We are a dental office, and we use this software hourly to acquire, review and diagnosis. We mainly use it for CBCT images, but soon we plan to upgrade to their more robust version that can hold all of our images in one place. Essentially they are to be our one-stop image solution for our Dentrix based office. The customer support is hard to beat. Any time I have some issue, I can call them up and they are quick to help me resolve the issue. I like how fast they respond to things. #### Cons I don't like the training ramp up period. It is a great software, but there is a bit of learning needed. It is not completely intuitive where someone without any training can just get on it and make it work. --- ### I enjoy using Planmeca software and mills - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We have made 12,000+ crown in 29 months and have little to no downtime. Maintenance and communication is the key. The doctors have to know what works and do and don'ts and honesty goes a long way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software keeps you organized, learn the tools and think outside of the box in your design theory. #### Cons Purchasing supplies from a secondary vendor by ten fold. The costs I would consider gouging. I didn't like the support until I learned what I needed to do. --- ### Planmeca has the most horrible customer service ever! - Overall rating: 1/5 - Reviewer: Tasneem C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I do not recommend it to anyone due to horrible customer service. And sometimes the images are blurred at the ends or cut off in certain places #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros produces average quality images similar to most CBCT machines in the market and the software is pretty easy to use #### Cons software is not user-friendly and customer supper is the ABSOLUTE MOST HORRIBLE I've ever dealt with especially buying a brand new machine that's even more expensive than my car!!! They do not provide training for their new customers and training cost is ridiculously expensive #### Reasons for choosing Planmeca Romexis It was highly recommended by a colleague --- ### Good but can be better - Overall rating: 4/5 - Reviewer: Megan L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good product but some crashes which can be fixed with updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and easy to view for all users #### Cons Sometimes it is hard to loan and crashes --- ### Since the recent update Romexis has been annoying and frustrating to use!!! - Overall rating: 4/5 - Reviewer: Shannon D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Frustrating, annoying and poor value. The Romexis software update doesn't take into consideration my time as a doctor or place any trust in the honor system. Instead of charging per doctor (a set fee) they charge a license for every screen you view radiographs on and now I have to guess where it's been left open after someone has taken an xray. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We have been using Romexis to view digital radiographs and CBCT's for the past five years and really liked how well it worked. I have at most two doctors using Romexis at any given time so we always had two licenses which worked well. When I was finished treating a patient I could go to my office and write the letter and review other cases on Romexis. Then I could go to a new treatment room and bring up Romexis to see the next patients radiographs. #### Cons Since the recent 2020 update we can literally only view radiographs on two screens at any given time. I generally have periapicals on one screen and CBCT slices on another (so that uses up my two licenses). With the software update, with my two Romexis screens up in the treatment room, my receptionist can no longer upload radiographs to Romexis (because the two licenses are currently "in use") and my other RDA cannot see a second patient to take xrays unless I close one of my screens (not user friendly anymore). It is clearly a money grab and I end up running around closing Romexis software between rooms or trying to figure out where Romexis has been left open. I would NOT recommend this software unless you have lots of money and can afford to buy a license (which takes 2-3 weeks to get from time of order) for every single screen you intend to view radiographs on. Get something else. --- ### Planmill, scanner and design software - Overall rating: 3/5 - Reviewer: Jason C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Not great, would highly recommend looking elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The scanner is in color which is nice, however the scan quality is less than ideal. #### Cons Supposed to be known for their support and ease of use but we strongly recommend looking elsewhere. We purchased their mill, scanner, and laptop all in one and the mill breaks down at least once a day, my staff spends hours every week waiting on hold for support who never actually fix any of the issues. And even when it does work, the quality is still not optimal which is very unfortunate. --- ### Great Software - Overall rating: 5/5 - Reviewer: Duc T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Romexis has great local support here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Romexis is easy to used, widely known, and the support is great. #### Cons One thing I wished were possible, were free updates. The software you buy doesn't auto update with new features. --- ### Dental Xray software - Overall rating: 5/5 - Reviewer: Alison F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like using Romexis. The Planmeca images are always great, so I will continue to use the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Planmeca is a good software for capturing xrays and viewing them. The tools to adjust the images work great to allow better visualization. #### Cons When exporting a set of images, the images are exported as individuals which becomes time consuming when transferring to another office. When viewing a set of images, I have not been able to figure out how to easily go directly from one image to the next. I have had to close the current image, then find the next image and open it. It would be nice to have a feature to allow for easy scrolling through images in a series. --- ### I use this program to scan and design CAD/CAM milled crowns - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Does a great job digitally mocking up my preparations. Its auto design feature often does a great job but I love that I can customize my crowns. You can make them as detailed or as generic as you want. It is possible to make really beautiful anatomy with this program, or just quickly scan and design a crown in 15 mins. #### Cons My biggest complaint is with the hardware, the scanning wand is way too bulky. I am not sure if they have other options. Saving files can be a little bit confusing and could be more simple and organized. Overall I don't have any major complaints. --- ### Great Panoramic Images - Overall rating: 5/5 - Reviewer: Jasmin M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Planmeca X-ray machine does not cost much and it gives you a great and quality image. It is also very easy to use. #### Cons The plastic components on it break-down fast and easy. You have to replace several pieces on it, often. --- ### Sehr schlechter bis gar kein Kundenservice. - Overall rating: 1/5 - Reviewer: Thomas L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Wir haben Probleme mit der Software Romexis zum Beispiel im Bereich der Funktionsanalyse. Die Winkelberechnung funktioniert nicht. Der RECU PC ist zue Zeit defekt. Es gibt keinen kompetenten Techniker, der uns helfen könnte. Es gibt seit Jahren keine Updates bei der Software Romexis, die inzwischen diverse Sicherheitslücken aufweist. Jeder noch so inkompetente und erfolglose Reperaturversuch wird von unserem Händler Plandent in Rosenheim teuer in Rechnung gestellt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ich kenne keine andere Röntgensoftware. Romexis ist aber recht einfach und übersichtlich zu bedienen. #### Cons Es gibt keine kompetente Hilfe bei Problemen mit der Software oder mit dem RECU PC. Die Software braucht nämlich zum Berechnen der Röntgenbilder einen extra PC. --- ### Planmeca Romexis experience - Overall rating: 5/5 - Reviewer: Alex P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had been sending patients who needed 3D scans to the office next door for years. When it was time to finally replace our 20 year old pan, we decided to update to a 3D cone beam scanner that can also take 2D images. It is definitely paying for itself. The images are superior to those we have seen from competitors, and taking images (2D or 3D) is pretty simple. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are many different ways to manipulate 3D images. It is also relatively straightforward to import 3D scans or send out scans to other offices. #### Cons Very complicated with a somewhat steep learning curve. Customer support has been helpful with any questions I have. It can sometimes be tricky to know what features are of critical importance and which may be unnecessary (or just for certain users' preferences) --- ### NG HA KSA - Overall rating: 5/5 - Reviewer: Dr Osama K. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Competitive with other manufacturers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Integrated with different systems Easy to maintain High quality custom services #### Cons Prices are much higher than other providers --- Planmeca Romexis Reviews, Pros and Cons - 2026 Software Advice