SoftDent a Sensei product

RATING:

3.8

(12)

About SoftDent a Sensei product

SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of Patient Solutions and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. -SoftDent integrates with these Patient Solutions. eClaims eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing er...

SoftDent a Sensei product Pricing

Free trial: 

Not Available

Free version: 

Not Available

Make your office more efficient, productive and successful with SoftDent practice management software.

SoftDent a Sensei product Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for SoftDent a Sensei product

1 - 5 of 12 Reviews

Senada

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

softDent user

Good

PROS

charting, treatment planning, scheduling etc….

CONS

everything it’s not that difficult to use, just takes time to learn, no dislikes at this time

Joseph

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Softdent Useag for 30 years

I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years.

PROS

Ease of training and use, constant updating, ease of installation and product support

CONS

Progress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped

Reasons for switching to SoftDent a Sensei product

Extremely difficult to use, was mainly an accounting system, very little clinical aspects

Vendor Response

Thank you for the wonderful review, and we appreciate your patronage for all those years. Please enjoy your retirement. I am sure it was well-earned! The Carestream Dental Team

Replied March 2023

Kylie

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

You get used to it

Softdent is the only dental software I have used so I cannot compare it to others

PROS

I like how the software is linked to the software that our office uses to communicate with our patient base.

CONS

I dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account.

Vendor Response

Hi Kylie, We certainly don't want you to be just used to it. We have many assets to help with using the system. Our knowledge base is a 24-hour on-demand platform of pre-recorded sessions ranging from clinical to administration for first-time users and best practices for our more seasoned users. Carestream Dental also offers CE credits to help ensure practices are staying in compliance. I will have a Carestream Dental representative contact you and see how we can help. Thank you for reaching out and providing honest feedback. Sincerely Carestream Dental

Replied April 2023

Jennifer

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

Impartial

PROS

Security, detailed charting, team talk.

CONS

Outdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information.

Vendor Response

Hi Jennifer, I am sorry you're experiencing difficulties with SoftDent. We have made some upgrades and we have just released version 19.1.1. I would recommend upgrading your software as we find that it usually solves some of the slowdowns. Another option is to upgrade to Sensei Cloud as well. Thank you for providing honest feedback. -Sincerely Carestream Dental

Replied April 2023

patricia

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2021

Soft dent at a general dental office

Since I use it with a team, it is very useful. I still need to learn how to use many features. I look forward to getting E Verification for benefits and eligibility, and the sales person, [SENSITIVE CONTENT], was great! He helped me see the benefits of using this upgrade. He was very helpful

PROS

It is very practical, but I still need to learn many things about it.

CONS

I know there are workbooks to learn how to use all the features, but I prefer a video to show each application. Please make one. Thanks.

Vendor Response

Thank you for the video suggestion! We are constantly updating our training videos. Be sure to check the Carestream Dental Institute from time to time: https://csdental.learn.taleo.net/learncenter.asp?id=178411&nosso=true

Replied December 2021