SoftDent a Sensei product
About SoftDent a Sensei product
SoftDent a Sensei product Pricing
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Most Helpful Reviews for SoftDent a Sensei product
1 - 5 of 12 Reviews
Senada
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
softDent user
Good
PROScharting, treatment planning, scheduling etc….
CONSeverything it’s not that difficult to use, just takes time to learn, no dislikes at this time
Joseph
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Softdent Useag for 30 years
I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years.
PROSEase of training and use, constant updating, ease of installation and product support
CONSProgress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped
Reasons for switching to SoftDent a Sensei product
Extremely difficult to use, was mainly an accounting system, very little clinical aspects
Vendor Response
Thank you for the wonderful review, and we appreciate your patronage for all those years. Please enjoy your retirement. I am sure it was well-earned! The Carestream Dental Team
Replied March 2023
Kylie
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
You get used to it
Softdent is the only dental software I have used so I cannot compare it to others
PROSI like how the software is linked to the software that our office uses to communicate with our patient base.
CONSI dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account.
Vendor Response
Hi Kylie, We certainly don't want you to be just used to it. We have many assets to help with using the system. Our knowledge base is a 24-hour on-demand platform of pre-recorded sessions ranging from clinical to administration for first-time users and best practices for our more seasoned users. Carestream Dental also offers CE credits to help ensure practices are staying in compliance. I will have a Carestream Dental representative contact you and see how we can help. Thank you for reaching out and providing honest feedback. Sincerely Carestream Dental
Replied April 2023
Jennifer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2023
Impartial
Security, detailed charting, team talk.
CONSOutdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information.
Vendor Response
Hi Jennifer, I am sorry you're experiencing difficulties with SoftDent. We have made some upgrades and we have just released version 19.1.1. I would recommend upgrading your software as we find that it usually solves some of the slowdowns. Another option is to upgrade to Sensei Cloud as well. Thank you for providing honest feedback. -Sincerely Carestream Dental
Replied April 2023
patricia
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
Soft dent at a general dental office
Since I use it with a team, it is very useful. I still need to learn how to use many features. I look forward to getting E Verification for benefits and eligibility, and the sales person, [SENSITIVE CONTENT], was great! He helped me see the benefits of using this upgrade. He was very helpful
PROSIt is very practical, but I still need to learn many things about it.
CONSI know there are workbooks to learn how to use all the features, but I prefer a video to show each application. Please make one. Thanks.
Vendor Response
Thank you for the video suggestion! We are constantly updating our training videos. Be sure to check the Carestream Dental Institute from time to time: https://csdental.learn.taleo.net/learncenter.asp?id=178411&nosso=true
Replied December 2021