--- title: "SoftDent a Sensei product Software Reviews, Demo & Pricing - 2026" description: "Review of SoftDent a Sensei product Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/dental/softdent-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / SoftDent a Sensei product Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/dental/softdent-profile/alternatives/) # SoftDent a Sensei product Review Wondering if SoftDent a Sensei product is right for your organization? Our Dental Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SoftDent a Sensei product 3.8 [(13)](https://www.softwareadvice.com/dental/softdent-profile/#reviews) Pricing Pricing available upon request ### About SoftDent a Sensei product SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of Patient Solutions and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. \-SoftDent integrates with these Patient Solutions. eClaims eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing errors and ensuring patient satisfaction. Plus, eClaims are HIPAA compliant, reduce paper waste and meet contactless guidelines. eVerifications eVerifications allow you to verify insurance benefits and coverage for treatment in real-time. Spend less time on the phone with insurance companies to spend more time with patients. ePrescriptions Submit electronic prescriptions from your practice management software quick... ly, accurately and securely to your patient’s pharmacy. Verified to meet federal and state mandates for electronic prescriptions of controlled substances (EPCS), ePrescriptions seamlessly integrate with your software, streamlining your prescription workflow and saving time for you and your patients. Patient Forms Though some health restrictions from the past few years have been relaxed, many precautions remain—and some patients have come to prefer these safety measures. Carestream Dental’s Patient Forms facilitate a faster, contactless appointment check-in process by allowing patients to complete forms online before their visit. Digital Patient Forms is available to Sensei Cloud users and SoftDent and OrthoTrac on-premise and hosted users. -Integrated Patient Engagement and Payments- Patient Manager Patient Manager allows offices to generate more revenue by efficiently communicating and engaging with their patients in their preferred methods, streamlining office check-ins and optimizing patient satisfaction. Offices can utilize a wide array of key features and functionalities such as two-way texting, including images; reputation management tools; appointment reminders with traffic notifications; new patient acquisition tools; and website build-outs. Patient Manager was built to seamlessly integrate with your Carestream Dental practice management software, allowing your practice to enhance the patient experience life cycle, from acquisition to continued engagement. Payment Manager Payment Manager, a Sensei product, equips the modern practice with the latest technology to provide flexibility in receiving payment however your patients want to pay. Providing modern equipment and the reassurance of security and support through integration with Carestream Dental’s Sensei Cloud solution is bringing your practice into the digital world.  Do you work for SoftDent a Sensei product? [Manage this product listing](https://www.g2.com/products/softdent-a-sensei-product/claim_requests/new?auto=true) Wondering if SoftDent a Sensei product is right for your organization? Our Dental Software selection experts can help you in 15 minutes or less. ## SoftDent a Sensei product User Interface ## Popular SoftDent a Sensei product Alternatives Main Product SoftDent a Sensei product 3.8 [(13)](https://www.softwareadvice.com/dental/softdent-profile/#reviews) Ratings Breakdown - 3.62Ease of use - 3.67Value for money - 3.92Customer support - 3.92Functionality Pricing Available upon request Get Price Alternative Product [CareStack](https://www.softwareadvice.com/dental/carestack-profile/) 4.8 [(219)](https://www.softwareadvice.com/dental/carestack-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.67Value for money - 4.79Customer support - 4.67Functionality Pricing Starting at $698.00 per month Get Price Alternative Product [Adit](https://www.softwareadvice.com/dental/adit-profile/) 4.7 [(300)](https://www.softwareadvice.com/dental/adit-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.70Value for money - 4.68Customer support - 4.61Functionality Pricing Starting at $399.00 per month Get Price Alternative Product [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/) 4.8 [(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.74Customer support - 4.69Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Practice-Web](https://www.softwareadvice.com/dental/practice-web-profile/) 4.9 [(115)](https://www.softwareadvice.com/dental/practice-web-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.86Value for money - 4.91Customer support - 4.81Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Curve Dental](https://www.softwareadvice.com/medical/curve-dental-profile/) 4.4 [(285)](https://www.softwareadvice.com/medical/curve-dental-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.30Value for money - 4.54Customer support - 4.13Functionality Pricing Available upon request Get Price ## SoftDent a Sensei product Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SoftDent a Sensei product Features - Popular features found in Dental Calendar Management Charting Claims Management Client Management Client Portal Confirmations/Reminders E-Prescribing HIPAA Compliant Imaging and X-rays Medical Billing Patient Records Management Treatment Planning - More features of SoftDent a Sensei product Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Appointment Management Automated Scheduling Availability Management Billing & Invoicing Booking Management Communication Management Customer Database Customer History Customizable Reports Customizable Templates Data Synchronization Dental Practice Management Document Management Document Storage Document Templates Drag & Drop Electronic Payments Email Reminders Multi-Location Records Management Registration Management Reminders Reporting & Statistics Scheduling SMS Messaging SSL Security Task Scheduling Third-Party Integrations ## SoftDent a Sensei product User Reviews ## SoftDent a Sensei product customer ratings - Overall rating: 3.8/5 - Total reviews: 13 ### Rating distribution - 5 stars: 4 reviews (31%) - 4 stars: 5 reviews (38%) - 3 stars: 3 reviews (23%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (8%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.7/5 - Customer support: 3.9/5 - Functionality: 3.9/5 --- Have you used SoftDent a Sensei product and would like to share your experience with others? ### I miss SoftDent - Overall rating: 5/5 - Reviewer: Autumn H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I used SoftDent for 4+ years. My overall experience was positive. I am with a new provider now and do not use the software, but I miss the ease of use with SoftDent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked SoftDent because the software was super simple to navigate! #### Cons I did not like that it took quite a while on the phone when having to call customer service. --- ### SoftDent is User Friendly and easy to use - Overall rating: 4/5 - Reviewer: Tracey M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started with SoftDent over 20 years ago and have used other software but came back to Softdent because I like how easy it is to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly and very easy to learn to use. #### Cons When entering patient payments it does not separate the payment to the exact treatment like some other software packages do. #### Reasons for choosing SoftDent a Sensei product The office has considered other software but I wanted to keep Softdent as it is easy for everyone to use. #### Vendor response Thank you for the great review! We welcome all feedback from our valued customers. Replied June 2022 --- ### Better Options Available - Overall rating: 3/5 - Reviewer: Janet D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am not a fan of Softdent at all. Reports are difficult to find if they are available at all, patient accounts for both demographics and accounting are only good if there is only one person on the account. If it is a "family " account" things are nearly impossible to keep track of payment and billing wise, outstanding insurance claims fall short in reports, month end reports fall short ..all in all it' s not a system I am fond of at all. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I think the two things that I actually like about Softdent is regarding scheduling from the Tickler and from the treatment plan, extremely easy to use. #### Cons Softdent is a very outdated system that could use a complete overhaul if it wants to stay relative and competetive in today's market. #### Vendor response Hi Janet, I am sorry you do not have a great experience with Carestream Dental and SoftDent. If you feel comfortable, please feel free to contact me, and we can see what we can do to improve your experience. -Sincerely Carestream Dental Replied March 2023 --- ### Softdent Useag for 30 years - Overall rating: 4/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of training and use, constant updating, ease of installation and product support #### Cons Progress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped #### Reasons for switching to SoftDent a Sensei product Extremely difficult to use, was mainly an accounting system, very little clinical aspects #### Vendor response Thank you for the wonderful review, and we appreciate your patronage for all those years. Please enjoy your retirement. I am sure it was well-earned! The Carestream Dental Team Replied March 2023 --- ### softDent user - Overall rating: 5/5 - Reviewer: Senada H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros charting, treatment planning, scheduling etc…. #### Cons everything it’s not that difficult to use, just takes time to learn, no dislikes at this time --- ### You get used to it - Overall rating: 3/5 - Reviewer: Kylie M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Softdent is the only dental software I have used so I cannot compare it to others #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how the software is linked to the software that our office uses to communicate with our patient base. #### Cons I dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account. #### Vendor response Hi Kylie, We certainly don't want you to be just used to it. We have many assets to help with using the system. Our knowledge base is a 24-hour on-demand platform of pre-recorded sessions ranging from clinical to administration for first-time users and best practices for our more seasoned users. Carestream Dental also offers CE credits to help ensure practices are staying in compliance. I will have a Carestream Dental representative contact you and see how we can help. Thank you for reaching out and providing honest feedback. Sincerely Carestream Dental Replied April 2023 --- ### Impartial - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Security, detailed charting, team talk. #### Cons Outdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information. #### Vendor response Hi Jennifer, I am sorry you're experiencing difficulties with SoftDent. We have made some upgrades and we have just released version 19.1.1. I would recommend upgrading your software as we find that it usually solves some of the slowdowns. Another option is to upgrade to Sensei Cloud as well. Thank you for providing honest feedback. -Sincerely Carestream Dental Replied April 2023 --- ### Easy to figure out - Overall rating: 4/5 - Reviewer: Alexandra C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am happy with the overall system that Sensei provides #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy system TO FIGURE OUT FOR NEW EMPLOYEES WHEN THE JOIN OUR DENTAL TEAM . #### Cons claims -primary and secondary pre-authorizations - #### Reasons for switching to SoftDent a Sensei product New office #### Vendor response Thank you for the positive review Alexandra. We listen to and value all feedback. We appreciate your business. -Carestream Dental Replied March 2023 --- ### Soft dent at a general dental office - Overall rating: 4/5 - Reviewer: patricia n. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since I use it with a team, it is very useful. I still need to learn how to use many features. I look forward to getting E Verification for benefits and eligibility, and the sales person, [SENSITIVE CONTENT], was great! He helped me see the benefits of using this upgrade. He was very helpful #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is very practical, but I still need to learn many things about it. #### Cons I know there are workbooks to learn how to use all the features, but I prefer a video to show each application. Please make one. Thanks. #### Vendor response Thank you for the video suggestion! We are constantly updating our training videos. Be sure to check the Carestream Dental Institute from time to time: https://csdental.learn.taleo.net/learncenter.asp?id=178411&nosso=true Replied December 2021 --- ### Love this Program - Overall rating: 5/5 - Reviewer: Sue R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Cutomer servive is very attentive to our needs. #### Cons Would love to see more information available for Patient Eligibilty and Insurance verifications. #### Vendor response We are happy you are having a great experience with the software and we appreciate the review! 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