I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

- Easy to customize - Easy to manage - Price acceptable for huge teams

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

It takes a little bit to navigate around and figure out how to use everything.

I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

After 10 years with another software we have change on timetap. Complete and power solution. Not easy to use quickly and from backoffice is not easy to manage appointment on mobile device. From this point of view, the older software is better..

The mobile management (from backoffice). For the customer is ok.

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Services and availability in the finance world is quite important. TimeTap helps to ensure all things are in order.

Some areas can be redundant and if yo are not familiar with navigating through timetap it can get quite confusing

We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services.

If your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive.

Since I started using this tool to manage my appointments, I have noticed an incredible improvement in the efficiency and organization of my business.

I really liked its ability to fully automate my appointment scheduling process with this now forget about endless emails and phone calls to make appointments as now my clients can book directly through the platform.

The interface can sometimes seem a bit confusing and overwhelming but only at first and setup can take some time and requires a bit of patience to familiarize yourself with all the available features and options.

The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.

The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Not all features are intuitive; there is a learning curve to understand and administer the service/software.

The customer support. There is no immediate access to support; however, when you schedule an appointment you will not be disappointed. I've been extremely happy with TimeTap's customer service support. I've never been disappointed with my interactions with the support from TimeTap. I do not often need support but when I do, I've always received exceptional support.

The software is not self-intuitive. The good news is that all you need to do is schedule a support call. The support is exceptional. I've never met a support staff that could not help me efficiently solve any issue that I've had. While navigating the software is at times clumsy, the support will sort out all of your issues in a brief support call. TimeTap's support staff is nothing but impressive.

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nothing that I can think of!

Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also.

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings. The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support. First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you. After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me. After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed. During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly. I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome. Great tool, great support!

Ease of use, amazing, responsive support

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.

My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.

It could have some more functionality around repeating appointments.

We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy.

I love the functionality to schedule/book different types of appointments/classes/events/etc...

It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.

Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website.

Unforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up.

We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time. We are now exploring using the system for other appointment scheduling options in our organization.

We had a hard time getting the forms to format they way we needed them to for printing.

I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email.

I don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete.

Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.

Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts.

The customer support team is great!

We already purchased it and have it implemented.

The UI is super clunky. For the price point we should have more features. We're a small family run biz and the expense of the API is cost prohibitive so we're doing work arounds. Most of the set-up and training is user centered. That should have more of a set-up walk through guide to get classes set up. Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side.

We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc.

I like the calendar view, and the ability to filter lists to see just about any scenario I need to see.

I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.

I love that I can customize just about anything and run reports!

I wish I could allow multiple appointment bookings AND staff confirmation abilities

It saves a ton of time. I have nothing but good things to say about TimeTap!

Ease of use, flexibility is pricing, custom URLs, automatic email reminders, text reminders, calendar syncing, easy rescheduling, etc...

I can't think of any but my assistant finds it to be too "sensitive" at times. She's only been using it a few weeks though...