XrayVision is an open-source imaging program with a lot to offer without a premium price

Pros

Apteryx products in general are very fast to navigate, and XrayVision is no different. It integrates easily with practice management software, and has an amazing tech team. The cost is pretty low for the features that it has. XrayVision is in the top 2 imaging softwares in my book, second only to XDR.

Cons

The interface can be a bit difficult to learn at first, but once you learn it, it's actually pretty logical.

Good imaging software

Pros

I love the way images are grouped together. The software can be used with pretty much any sensor.

Cons

Integration with Dentrix was very rudimentary.

Poor customer service

I signed up from server-based dental database to cloud-based database system; wated to improve one two offices operation. The recommendation was “go with Apteryx”. We did not think twice and signed up after verbal description. Now, we have two locations and needed conversion in both locations. signed a contract that no one discussed verbally, just this is what you do, it is a cloud-base software, the images will be stored on cloud. Originally we wanted to leave serve-based system. We signed and since we signed regardless you use the system we got billed for two locations. We used a system only for three weeks in one location only. In the mean time one location went under a sale and a new buyer has no interest to convert to a new system. At that point we called and wanted to end the service - being billed for four months for two locations but only utilizing it in one for three weeks......contacted a customer service/billing and explaining a situation - No response. Multiple e-mails, signing a contract with no verbal informed concept, written conditions being different from verbal ones, no mention a commitment to 24 months contract? Explained multiple times-second location for utilized for 3 weeks only & not satisfactory. Prefer canceling and going back to original software. Feels unfair, just money-hungry company. Company not responding, just want 2-year billing pair with early cancellation policy in place.

Pros

Cloud-base option needed all easy on a cloud

Cons

Cumbersome, pre-organized Images, not easily to select what we want to view, adds limitation, all protected by passwords, images in lower quality then previous system- was told need a calibration....

Great value

Great product. Felt like we got a lot of value for our money. Would purchase again

Pros

User interface is intuitive and the quality of the images is very good. Works easily wii I th a variety of inputs.

Cons

Customer service can be difficult at times to reach.

Pretty good

Pros

Definitely the layout organization feature.

Cons

Hygienists and assistants have lost several full mouth X-Rays - just disappeared. Various Customer service reps for the first few times could not find them at all. Very unhelpful.

Not the most beautiful interface

Pros

Pretty easy to use, although some features are not intuitive

Cons

Not intuitive, not the most beautiful interface. Imagine an iPhone and how seamless the user experience is. This is like a clunky android

Good for layouts

Pros

Layout feature is helpful to find xrays in a format quickly

Cons

Imaging quality and lack of controls directly on the image is annoying - you have to click a side adjustment area

Gets the job done

Pros

The software gets the job done. The layout format is helpful to find the necessary images.

Cons

The support team can never be reached directly. A ticket has to be submitted.