XrayVision is an open-source imaging program with a lot to offer without a premium price

Pros

Apteryx products in general are very fast to navigate, and XrayVision is no different. It integrates easily with practice management software, and has an amazing tech team. The cost is pretty low for the features that it has. XrayVision is in the top 2 imaging softwares in my book, second only to XDR.

Cons

The interface can be a bit difficult to learn at first, but once you learn it, it's actually pretty logical.

Good imaging software

Pros

I love the way images are grouped together. The software can be used with pretty much any sensor.

Cons

Integration with Dentrix was very rudimentary.

Poor customer service

I signed up from server-based dental database to cloud-based database system; wated to improve one two offices operation. The recommendation was “go with Apteryx”. We did not think twice and signed up after verbal description. Now, we have two locations and needed conversion in both locations. signed a contract that no one discussed verbally, just this is what you do, it is a cloud-base software, the images will be stored on cloud. Originally we wanted to leave serve-based system. We signed and since we signed regardless you use the system we got billed for two locations. We used a system only for three weeks in one location only. In the mean time one location went under a sale and a new buyer has no interest to convert to a new system. At that point we called and wanted to end the service - being billed for four months for two locations but only utilizing it in one for three weeks......contacted a customer service/billing and explaining a situation - No response. Multiple e-mails, signing a contract with no verbal informed concept, written conditions being different from verbal ones, no mention a commitment to 24 months contract? Explained multiple times-second location for utilized for 3 weeks only & not satisfactory. Prefer canceling and going back to original software. Feels unfair, just money-hungry company. Company not responding, just want 2-year billing pair with early cancellation policy in place.

Pros

Cloud-base option needed all easy on a cloud

Cons

Cumbersome, pre-organized Images, not easily to select what we want to view, adds limitation, all protected by passwords, images in lower quality then previous system- was told need a calibration....