--- title: "Yapi Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Yapi. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Yapi is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/yapi-paperless-dental-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Yapi](https://www.softwareadvice.com/dental/yapi-paperless-dental-profile/) / Yapi Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/yapi-paperless-dental-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/yapi-paperless-dental-profile/alternatives/) # Yapi User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 49 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 36 reviews (73%) - 4 stars: 9 reviews (18%) - 3 stars: 2 reviews (4%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - I am now using a different provider just as good and even integrates better with my software at much lower price and better customer service - The learning curve is minimal and YAPI is efficient and seamless with its integration into DENTRIX. - easy integration with office, helpful interoffice messaging ### Most mentioned cons - Setting up Yapi is very tedious and the training is mediocre at best. - Sometimes the integration wasn’t up to date or something would take a second to load into the software but this was rare - The dashboard is outdated and could be more user friendly. ## Yapi customer reviews Showing reviews 1-25 of 49 (page 1). ### Best of the best management software - Overall rating: 5/5 - Reviewer: Mazie P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Nothing but the best experience in every way. Support is very accessible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the online scheduling and intake forms. Definitely noticed more new patients scheduling online. Saves so much time at the front desk !! We also use Yapi pay for easy payment collection and statement viewing. #### Cons We do not use the office communication and patient checking in and out feature. #### Reasons for switching to Yapi There were no online forms available without patient portals. And no option for online scheduling #### Vendor response It's awesome to hear how many different features of YAPI your office is using and benefiting from, Mazie! Including our new features like YAPI Pay and Smart Scheduling. Thank you for sharing your experience with others about your switch to YAPI! Replied May 2022 --- ### Great product - Overall rating: 5/5 - Reviewer: Paolo S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software allows your staff to do more work on the office and less on calls. #### Cons It’s on the expensive side of things and every month. #### Reasons for switching to Yapi I had heard it was better for reminders and more high tech. #### Vendor response Thank you for sharing your feedback with us Paolo! Very happy to hear you are getting more work done during the day and less time spent on administrative work or patient calls (in a good way!) Replied March 2022 --- ### Easy to use, convenient for patients - Overall rating: 4/5 - Reviewer: Sara G. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Enables us to register patients online before the patient steps in the door. Auto confirms appointments, sends reminders. #### Cons Hard to get in touch with customer service. Sometimes you have to wait a while before issues get resolved or fixed. --- ### Yapi is Spectacular - Overall rating: 5/5 - Reviewer: Christina D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Spectacular, everyone from technical support to the billing department are easy to talk to and are very patient. (even if you want to update electronic forms many many times) We are able to reach out for tech help as often as needed, someone always reaches out and in a timely manner. Our communication as improved as well as the amount of patients we can see on the schedule because of the electronic forms, allows new patient paperwork to be completed before the first appointments and there is never confusion as to is who is ready for treatment and our collections have increased due to the overall improvement of inter-officer communication. We are able to discuss the out of pocket cost at the time of service and collect accordingly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Yapi is a great communication tool. Not only are we able to text and email patients individually or a full day or everyone in the practice using Yapi, we can keep the admin team and the clinical team on the same page. The clinical team can alert the doctor they need an exam, and alert the admin team of a change in treatment. The admin team can alert clinical that the patient has a request, is here or running late. It also allows us to let the patient know if the financial estimate will change because the treatment has changed. #### Cons We have not had any complaints. We have not yet utilized the schedule online feature at this time, we hear it is very easy to have the web-site administrator set up the link. We will maybe try it in the future. #### Reasons for switching to Yapi We wanted a better communication tool, emails, texts and electronic forms. Yapi helped us to customize all of our own forms. The texts work both ways making communicating with patient and even our staff a breeze. #### Vendor response Thank you so much for detailing so many benefits your office has seen from Yapi including intra-office communication, and highlighting our client experience team, we are all here for you! Replied August 2023 --- ### Our Dental Office Loves YAPI! - Overall rating: 5/5 - Reviewer: Shannon M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered YAPI males our lives easier and helps us provide our patients with better care. There are a lot of good dental management programs out there, but none of them hold a candle to YAPI! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Yapi does it all and does it better than other dental programs and at a better price. From Confirming appointments, to email blasts, to collecting data, to forms on iPads….YAPI does it all! Need more reasons to love YAPI? They allow you to customize your forms and if you need support, a real live person will talk to you and help resolve your concerns. It’s amazing! #### Cons There is nothing I don’t love about YAPI. #### Vendor response We are so glad to hear YAPI has made your day-to-day in your dental office run smoother, Shannon. Thank you for the kind words about our support and for sharing your experience! Replied May 2022 --- ### Dental Front Office Yapi Review - Overall rating: 5/5 - Reviewer: Diana R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Yapi is helping us with our patient forms and health history, with patient communication and cancellations. Once it was all set up it is a huge time saver! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The most impactful part of this software has been the direct texting our patients. I can text a patient anytime and they can reply in real time. I also like to see the "history" of the texts so I can review whole conversations. This has streamlined my confirmations and minimized cancellations. I also like the feature of being able to text everyone on a specific day at the same time. #### Cons Yapi is very customizable which is great but did take more time than I anticipated. In the future I would like to be able to manipulate my schedule and move appointments with the online, Yapi Pop feature. #### Reasons for switching to Yapi My Dr. was referred by another Dr. #### Vendor response Thank you Diana for sharing your awesome results on how YAPI's patient communication features have streamlined your process and made it easier to keep your chairs full! We appreciate your feedback as well regarding ease of self-customization as well as the request to move appointments within YAPI as well not just your PMS. Replied March 2022 --- ### top notch superior technology innovated product it is a must have. - Overall rating: 5/5 - Reviewer: christine m. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I have used Yapi software for approximately 5+ years each year. It gets better and better customer service is top-notch, always eager to help me where I need help. I can not say enough great things about this product and services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that automation keeps me on task for more one-on-one with patients. #### Cons I wish I could write the treatment plan into the program or incorporate it with eagle soft #### Reasons for switching to Yapi superior product hands down the value is exceptional #### Vendor response It's awesome to see your experience, Christine from ease of use to customer support. Thank you kindly for also acknowledging our year-over-year product improvements, there are many to come that are bigger than ever we will keep you posted! Replied February 2022 --- ### Best patient management dental software - Overall rating: 5/5 - Reviewer: Tamara V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Experience and customer service have been great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features are awesome and easy to use. Intraoffice communication and dashboard keep us on time and make us efficient. Patient communication is very easy and patients love it. Paperless option of our forms have been a game changer. And now they have options of text to pay and ability to schedule their own appointments. . #### Cons Hard to customize emails. Cannot do mass text #### Reasons for choosing Yapi Most of the features i wanted were there and highly recommended by my colleagues #### Reasons for switching to Yapi The paperless forms and better customer service and recommendations from other colleagues #### Vendor response We appreciate this outstanding feedback, Tamara, thank you! It sounds like you are really maximizing your utilization of YAPI which is great to hear. I am confident some of the updates planned will help make life even easier for email customization. While we do not yet have a text blast feature to reach all patients at once, we hope that some of the conditional mass texting features will be helpful to reach groups of patients on specific appointment dates, ASAP list, or recall past due. Thank you for taking the time to share your positive thoughts about YAPI with others, we appreciate you! Replied February 2022 --- ### Love yapi! - Overall rating: 5/5 - Reviewer: Leslye C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Yapi has benefited me personally with relieving me of many tasks that take too much time. Such as, confirmation reminders, recall reminders, collected patient paperwork. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to two way text the parents of my patiens, they are all so busy and difficult to get them to pick up the phone to get information or relay information and texting makes it so much more convenient for both parties. #### Cons Would love to be able to text blast all of my patients at once or at lease all patients on the schedule at once like we do with emails. #### Vendor response Thank you Leslye for sharing your experience with easy communication between your practice and patients. Texting makes life easier for us all! We have a feature 'mass text by appointment date' that is available and if you'd like to learn more please let me know and we can walk you through how to access this. Replied February 2022 --- ### Love Yapi - Overall rating: 5/5 - Reviewer: Elizabeth C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Yapi has been the best benefit to our office regarding less paperwork and saves time with confirming and rescheduling our patients, we love the text back option to communicate with our patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The text message reminders to our patients, its less work for us and our patients love it! and also in office to let all staff know when patients are ready and if someone cancels. We love that here! #### Cons Sometimes there are technical difficulties when creating an email, but the great team is always available to help over the phone. #### Vendor response Hi there, Elizabeth! I'm so glad to hear that YAPI has made communicating with patients a breeze with two-way texting and that you have always been able to get the help you need at the moment. We appreciate you sharing your feedback here with others to see. Thank you from all of us at YAPI! Replied March 2022 --- ### Happy Customer - Overall rating: 4/5 - Reviewer: Stacie C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product was easily integrated with our PMS. We rely on the features in YAPI as much or more than our PMS. #### Cons I am looking forward to the expansion of YAPI pay. It would be great to do bulk billing via yapi pay. It would also be helpful to have more functionality with the interest lists. #### Reasons for choosing Yapi Yapi features were easier and more user-friendly. #### Vendor response Thank you, Stacie! I'm happy to hear you find YAPI easier to get the information you need on a regular basis. We have some updates scheduled to make the product even more user-friendly, so stay tuned! Replied May 2022 --- ### Helps the Office - Overall rating: 5/5 - Reviewer: Delayna G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Stores patient documents with ease and allows patients to fill out paperwork electronically. #### Cons I wish it was easier to do custom documents and have them automatically stored in patients file. #### Vendor response Thank you Delayna for sharing this review and for your feedback! We have planned future updates that will improve the self-customization of documents, but in the meantime, please feel free to reach out to our customer experience team for any support - we are here for you! Replied March 2022 --- ### WOW AMAZING PRODUCT! - Overall rating: 5/5 - Reviewer: Jen B. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Thank you YAPI! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YAPI is amazing! We are a brand new office that has been using YAPI since we opened in April of 2017. We are completely paperless, I can communicate so easily with patients and even the patients say how much they love the reminders they get through email/text! All the staff I have spoken to on the phone for training have been very helpful and pleasant. He did most of the training sessions and I have had to email him questions here and there. He always replies promptly and if it's not something he can directly help with he directs me to who I need to speak to. YAPI has made my life so much easier by how user-friendly it is. I HIGHLY recommend! --- ### Communication is Key! - Overall rating: 4/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We have only used Yapi for a short time however with all of the platforms we have used in the past, this one is by far the hardest to learn. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to text and interact with the patients fairly quickly and easily. #### Cons Setting up Yapi is very tedious and the training is mediocre at best. Many calls to customer service for help in the beginning. I am pretty savvy with computers and this platform through me for a loop. #### Reasons for choosing Yapi Based on a recommendation. #### Reasons for switching to Yapi Recommended by another dentist who uses it. --- ### great program - Overall rating: 5/5 - Reviewer: Jackie V. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. our patients love yapi #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -great price point -different modules for different functions -great customer service -patients love the appointment reminders, they look professional and personal -all features are customizable #### Cons -the patient tracker for patient check in:check outs is included with the appointment reminders. it’s a little cumbersome if you asked me. too much clicking to navigate your patient --- ### 1st time YAPI User - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great customer service, lots of training and videos to use. Very user friendly. Can customize to your needs. #### Cons The only thing that I wish was a little different is the conformation records. I would like to be able to click on the patient in the que to see a running list of text communications. --- ### patient communication software with many glitches - Overall rating: 3/5 - Reviewer: Benjamin D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Marginally good. We had several issues while using Yapi and only had problems with customer support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Good integration with our practice management software low overall cost. Relatively easy interface to learn for our team. #### Cons Glitchy and had some down time due to issues. Subpar customer sypport. Tried to fix issues many times unsuccessfully before we switched to another platform. #### Reasons for choosing Yapi Reviews and recommendations by colleagues #### Reasons for switching to Yapi We were unhappy with demand force and didn’t think we were getting a good service and roi --- ### Beware of their billing - Overall rating: 1/5 - Reviewer: Lina M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The service was good. I am now using a different provider just as good and even integrates better with my software at much lower price and better customer service I do not recommend them #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Good patient communication program . I used for a few years . I jus switched to a better program that works better with my software #### Cons I am writing this review to warn potential client about persisting billing issues. I cancelled my subscription by emailing the billing department and I also spoke to my client manager about canceling. They continued billing my credit card. After I called to complain I was told I should have signed a termination letter which my client manager never mentioned when I spoke to her. The lack of effective communication and incorrect billing is frustrating. I hope the company after reading this review will take the necessary steps to correct my account --- ### Why isn't your office using Yapi yet? - Overall rating: 5/5 - Reviewer: Shannon L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Our dental office has used Yapi for about over a year. The product is extremely user-friendly, fun and intuitive. The customer service department is always helpful, patient, and quick to answer. I used Yapi at a previous office and brought it over here and everyone loves it! It is one of our most valued software programs. Yapi keeps our day on track with its scheduling and communication features. We highly recommend Yapi to all dental offices! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly portal! And we love that they are always adding new features. Love the new Online Scheduling. #### Cons Making and using new forms and getting ahold of the department that handles this. #### Reasons for switching to Yapi I came to the office as a former Yapi user and switched the office over, knowing how much better it was. --- ### The best software money can buy. - Overall rating: 5/5 - Reviewer: Chance R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with YAPI has been sublime. Any question I have always has an answer and if there isn’t one then the team gets together and makes sure the issue is resolved in the next update. I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all. If you don’t like YAPI you need to make sure you fully understand it and are getting everything out of it you can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars. #### Cons The few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay. #### Reasons for choosing Yapi Customer service and features. YAPI is constantly developing and their staff is available to train and coach you again and again. #### Vendor response We are thrilled to hear you have adopted our automated recall scheduling and online booking, Chance, and that you love it! Your feedback regarding feature requests is also extremely helpful to see and will be logged for our development team to consider as they prep additional releases. Thank you! Replied February 2022 --- ### Amazing customer service and even better product - Overall rating: 5/5 - Reviewer: Cindi M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered The best customer service by far! Every time I have a question or need help I am able to find an answer quickly on their help page. If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering. #### Cons I would like to be able to add more appointment reminders and for the save the dates to go out sooner. #### Reasons for choosing Yapi Better customer service and response time. Auto-populated forms and all digital forms. #### Reasons for switching to Yapi Better customer service and response time. Auto-populated forms and all digital forms. #### Vendor response So glad to see you are loving YAPI and Open Dental, Cindi, especially with the auto-import forms! We appreciate your feedback as well, thank you so much for sharing your experience here! Replied March 2022 --- ### Great Patient Management - Overall rating: 5/5 - Reviewer: Carrie R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered We have been using Yapi for many years in our office. We have been able to eliminate other software because Yapi has added more services that we can use. I have been very happy that we can customize our forms and with Covid, it is such a bonus that we have have all our forms available online or mobile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Yapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to! #### Cons I would like it if they made online forms editable without having to use support. #### Reasons for choosing Yapi Great package with additional add on software at no additional cost. #### Reasons for switching to Yapi More versatility with Yapi and more software options. #### Vendor response Thank you so much for sharing such awesome feedback, Carrie, and for your input on feature requests as well for more 'DIY' editing for online forms. Can't wait for you to see what's in store soon for updates! Replied April 2022 --- ### Doesn't integrate with Dentrix! - Overall rating: 2/5 - Reviewer: Anna G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Pain in the neck. I'm paying more for my new servic but don't even mind. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros My staff was fine with YAPI the first year. Lots of kinks that we were always told would be corrected soon or were "in beta testing". #### Cons Leap came along and things went bad. Dentrix stopped refreshing. My IT guy spent tons of time. Dentrix spent tons of time. We turned the damn thing off and switched to Dental Intel and now we can work again. I asked for a partial refund bc of their software change... I had paid in advance. I was told "no refund". This product got worse with their upgrades. I'm upset. #### Reasons for switching to Yapi It was no longer available from Dentrix. Their new options seemed less than great. #### Vendor response Hi there—we are sorry you did not have a great experience. Server, network, and general IT configurations differ from practice to practice, and though infrequent, we have encountered troubleshooting that takes longer than average to diagnose the root cause. We hope there's an opportunity to continue working with you in the future. Replied October 2024 --- ### Great Quality & Support with Yapi - Overall rating: 4/5 - Reviewer: Chelsea D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with our dental software system and has been a great addition to our daily workflow! With Yapi, we are able to communicate efficiently with our team and patients, customize and distribute patient intake forms and newsletters, customize criteria for recall reports and notices, and generate many many reviews. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more! #### Cons The dashboard is outdated and could be more user friendly. #### Reasons for choosing Yapi We chose Yapi due to cost, integration with our other software system, features, and customer service. #### Vendor response Thank you so much for leaving a review of YAPI, Chelsea! Many updates to refresh the interface are underway, stay tuned! Replied August 2022 --- ### Best Decision Was Choosing YAPI - Overall rating: 5/5 - Reviewer: Cara W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love about Yapi is all the functions it supports. Emails, text, scheduling, interoffice communication, making us a paperless office and the patient recall reports. #### Cons There is nothing that I do not like about Yapi, they are always improving their services which is great! #### Reasons for switching to Yapi At the time is was a recommendation from another office and the ability for real time texting with the patients....now I refer every office I know! #### Vendor response Thank you Cara for sharing your positive experience with YAPI and for referring others as well that means everything to us! Replied April 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/dental/yapi-paperless-dental-profile/reviews/?page=2) --- Yapi Reviews, Pros and Cons - 2026 Software Advice