--- title: "Vagaro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vagaro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vagaro is a good fit for you!" source_url: "https://www.softwareadvice.com/dermatology/vagaro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) / Vagaro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/vagaro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/vagaro-profile/alternatives/) # Vagaro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 3,684 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,837 reviews (77%) - 4 stars: 634 reviews (17%) - 3 stars: 120 reviews (3%) - 2 stars: 41 reviews (1%) - 1 star: 52 reviews (1%) ### Most mentioned pros - The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. - Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. - On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. ### Most mentioned cons - The set up for Vagaro was a total nightmare and way too complicated. When it comes to moving a "split segment" or even an appointment, the appointment book seems extremely difficult to navigate through to edit. - Staff lose reliable access to calendars, appointment details, client notes, and payment processing. - We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. ## Vagaro customer reviews Showing reviews 1-25 of 3,684 (page 1). ### My Vagaro Experience... - Overall rating: 5/5 - Reviewer: Tabitha H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good, ive been using vagaro for years now and the system works for what i need it to in order to run my business more effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for scheduling and appointment management for my dance, art, music, sewing institute & wellness center! #### Cons It's not as dance school friendly, i wish there were more options for dance in promotional marketing and for classroom management. Pricing has also increased and that's something that I am not happy with. #### Reasons for switching to Vagaro pricing and was looking for a better system overall #### Vendor response Thank you for sharing your long-time experience with Vagaro! We’re glad to hear it continues to help you manage scheduling and appointments across your dance, art, music, sewing, and wellness programs. We appreciate your feedback on dance-specific promotional marketing, classroom management, and pricing. Your feedback is valuable as we continue improving Vagaro to better support businesses across different industries. Replied August 2026 --- ### A Great Booking Platform for Growing My Beauty Business - Overall rating: 5/5 - Reviewer: Brittany H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Vagaro has been very positive. As a new esthetician building my business, I needed a booking platform that would help me appear professional while keeping everything organized. Vagaro has made it easier for clients to view my services, choose available appointments, and book without needing to contact me directly. I also like having business management tools in one convenient place. The platform saves time, supports a smoother client experience, and helps me stay organized as my clientele grows. Although there is a learning curve with some features, Vagaro has been a valuable tool for my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Vagaro is how professional and convenient it makes running my esthetics business. The online booking system is easy for my clients to use, and it helps keep my appointments organized without constant messaging back and forth. I also appreciate being able to manage my services, pricing, availability, and client information in one place. As a new esthetician, having a platform that makes my business look established and professional is helpful. Vagaro saves me time, improves the client experience, and allows me to focus more on providing quality services instead of managing scheduling details manually. #### Cons What I like least about Vagaro is that some features can feel overwhelming when you are first learning the platform. There are many options available, which is helpful, but it can take time to understand where everything is located and how to customize certain settings. I would appreciate more straightforward tutorials, easier navigation, and additional customization options for some parts of the booking and business management experience. Occasionally, finding a specific feature requires extra time or exploring through multiple menus. These are minor concerns, but making the system even more intuitive would improve the overall experience for new business owners. #### Reasons for choosing Vagaro I chose Vagaro over Square because it felt more suited to my esthetics business and the services I plan to offer. While Square is a great option for payment processing and business management, Vagaro provides a more beauty-focused booking experience with features designed for salons and independent beauty professionals. I liked the ability to customize my service menu, manage appointments, and create a professional experience for my clients. As I build my clientele, having a platform that combines scheduling and business tools in one place was important to me. Vagaro felt like the better fit for my business needs and future growth. #### Vendor response Hi! Thank you for sharing this! We’re so glad Vagaro has been helpful as you grow your beauty business. We appreciate you sharing the ways Vagaro has helped with managing your business and staying connected with your clients! Replied October 2026 --- ### Makes Booking Kids' Activities Quick and Stress-Free - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a parent, I've found Vagaro to be a convenient way to book appointments and activities for my children. The app makes it easy to browse available time slots, schedule appointments, and receive reminders, which helps keep our busy family schedule organized. I appreciate that I can book appointments online without having to make phone calls, and the confirmation and reminder notifications help ensure we don't miss appointments. Being able to manage appointments directly from my phone is especially helpful when juggling multiple kids and activities. That said, my experience has been good but not exceptional. While the app is functional, I sometimes find the interface a little cluttered, and certain features can take extra taps to find. The overall experience depends a lot on how each business uses the platform, so consistency can vary. Overall, Vagaro is a solid scheduling app that makes booking and managing appointments easier. It may not be the most polished platform available, but it's convenient and gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy online appointment booking Convenient appointment reminders Ability to reschedule or cancel (when allowed by the business) Mobile app makes scheduling on the go simple View available appointment times without calling Stores appointment history Secure payment options when supported Helpful for managing multiple family appointments Saves time compared to booking by phone #### Cons Interface can feel a bit cluttered at times Navigation isn't always intuitive User experience varies depending on how each business sets up their profile Some businesses don't fully utilize all of the available features Finding specific services or providers can sometimes take extra steps Notifications can become excessive if not adjusted Search filters could be more refined Not every business keeps availability updated in real time #### Vendor response Thank you for taking the time to share such a thoughtful review. We're glad to hear Vagaro has helped make booking and managing your family's appointments more convenient, especially with online scheduling, reminders, and the flexibility to manage appointments on the go. We also appreciate your feedback about the interface and navigation. We're continually working to improve the experience while expanding the tools available to both businesses and their clients. As you mentioned, each business can customize how they use Vagaro, which can influence the booking experience. Your insights are valuable, and we appreciate you sharing both what has worked well and where you see opportunities for improvement. Thank you for choosing Vagaro! Replied July 2026 --- ### Vagaro Is Amazing!!! - Overall rating: 5/5 - Reviewer: Brandon R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been amazing. I enjoy the customer service interactions. They are friendly and very knowledgeable. The ease that the customers find when booking an appointment is amazing! Very user friendly for both myself as shop owner, and for my customers. Even sends them a reminder about their appointment, which had reduced my NCNS's by 90%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is. My last service was very difficult to figure out small things like adding new customers. This service makes even the difficult easy. I was even able to bring my old customer list over to Vagaro and easily erase duplicate names. #### Cons That more things are not offered with the basic package. You have to continue to pay to add services like record keeping. However, they do allow you to add and remove services at any time. Not held to any contract. #### Reasons for choosing Vagaro Price and how user friendly the service is. I am not very tech savvy, but have found Vagaro to be very simple to navigate. #### Reasons for switching to Vagaro Because of the expensive cost and the complicated usage ability. Everything was very hard to find, no tutorials and customer service was not very helpful. #### Vendor response Hi Brandon, thank you for sharing your experience with Vagaro! We’re thrilled to hear that the platform has made managing your business easier. It’s also great to hear that appointment reminders have helped reduce your no-shows and that our Support team has been friendly and knowledgeable. We truly appreciate your feedback and your 10/10 recommendation! Replied September 2026 --- ### Massage business review - Overall rating: 5/5 - Reviewer: Esther M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Love the app, have used it for my whole massage career going on 7 years now. Soap notes are easy to use as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and many features, I use the app for my massage business and it has always been easy to book clients, and have them book themselves online if preferred. It has automated reminders which is convenient. I can have services, products and gift cards all in the same transaction. Love this app! #### Cons I wish there was a report that could be run that shows which transactions have been deposited from the week and which ones haven’t been yet, American Express does take the longest to go through I have noticed. #### Reasons for choosing Vagaro Vagaro had more spa friendly features, it has the ability for soap notes and email marketing. #### Vendor response Thank you for sharing your experience and for choosing Vagaro throughout your seven-year massage career! We’re so glad to hear that the features you use, from online booking and automated reminders to SOAP notes and combining services, products, and gift cards, have made managing your business easier. We also appreciate your feedback about having a report that shows which transactions have been deposited and which are still pending. We’ll be sure to share this suggestion with our team as we continue improving the platform. Thank you for being part of Vagaro! Replied September 2026 --- ### An Amazing Tool - Overall rating: 5/5 - Reviewer: Lamonica G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed having this tool for my business. It keeps my records, editable disclosures, user friendly, low cost and great add ons as my business grows and changes. I love that my clients has access and are able to schedule, reschedule and cancel appointments at their convenience. This reduces the amount of time I have to spend on administrative work and can focus on my craft. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Vagaro makes it easy to keep my calendar in order and up to date, adding services or taking away services is easy, the AI features help with describing services or wording for an email or text add. Great customer service. #### Cons The thing I can say I like least is maybe the pay in 4 my clients reported that they were unable to use that services sometimes. Also when I’ve tried to add pictures in the past they weren’t accepted for resolution. #### Reasons for switching to Vagaro Appointment setting features, cost, and service set up features. Square didn’t have everything I needed when I made the switch. #### Vendor response Thank you for sharing your experience, Lamonica! We love hearing how Vagaro’s features help you manage your business and spend more time doing what you love. We appreciate your feedback on Pay in 4 and photo uploads, too. Thanks for being part of the Vagaro community! Replied October 2026 --- ### Allows my business to run smoothly - Overall rating: 5/5 - Reviewer: Emily M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve been using it for many years I can’t even remember. It’s just like breathing now. Use friendly and my clients love that they have access to past services #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online booking for my clients to use freely. I specifically appreciate the reports and the marketing components. #### Cons Honestly I’d have to really think about what I don’t like because it truly allows my business to run smoothly. #### Reasons for choosing Vagaro Marketing component and reports to measure growth #### Reasons for switching to Vagaro Needed to be able to see our growth and the marketing component #### Vendor response Thank you for being a Vagaro customer for so many years! We're glad the platform has become such a natural part of running your business and that your clients enjoy accessing their service history. We appreciate you sharing your experience! Replied October 2026 --- ### I recommend it - Overall rating: 5/5 - Reviewer: Sylphia W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been quite nice. Clients tend to find it easy, once they’ve set their profile. I’m hoping it brings quite an ease to my tax filing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of revenue tracking. Ease of calendar use. Can email for cost of subscription. Customizable on several points. #### Cons Clients must create account. Vera is a little high cost, but I’m figuring out the value. The calendar continues to open on the day instead of week. #### Reasons for choosing Vagaro Gloss Genius was not as consistent as Vagaro #### Reasons for switching to Vagaro Cost and efficiency. GoDaddy was not very user friendly. #### Vendor response Hi Sylphia! Thank you for the 10/10 review and for sharing what you love about Vagaro! We’re glad the calendar, revenue tracking, and customization options have been helpful, and we appreciate your feedback on client profiles, Vera, and the calendar view. We’re so happy Vagaro has been a great fit for your business! Replied October 2026 --- ### Longtime customer - Overall rating: 4/5 - Reviewer: Marlene R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been good I’ve used vagaro for years . Only thing I’d like to sss in the future is the reminder texts tells the client the service they are scheduled for and how much the service will be . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the reminders you can schedule for clients . I also like that I can see where exactly the client is booking from whether is be my socials or from Google . #### Cons The fees associated with taking CC payments you already pay monthly then have to pay an extra percentage of of the transaction . #### Reasons for choosing Vagaro I was familiar from my previous salon . I was confident in using this app . #### Vendor response Thank you for sharing your experience! We're glad you've enjoyed using Vagaro over the years and appreciate the client reminders and booking source tracking. We also appreciate your feedback on processing fees and your suggestion for including service details and pricing in reminder texts. Replied September 2026 --- ### New directions - Overall rating: 4/5 - Reviewer: Patrice D. - Verified reviewer: Yes - Industry: Chemicals - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience. A normal go getter would say this. I am in menopause and still love it. Especially Vera. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking is very simple. No problem once you figure out everything. I just had to track my progress myself #### Cons It’s very convenient for me. The credit card options are the least thing I do not like. Kinda forced to buy equipment #### Reasons for choosing Vagaro I liked the setup. Not too many ppl had it around me #### Reasons for switching to Vagaro I thought I had more to offer. I was an educator for a company. --- ### Love Vagaro! - Overall rating: 5/5 - Reviewer: Nicole D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. #### Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. #### Reasons for switching to Vagaro Features and pricing were a huge factor in making the switch. #### Vendor response Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! Replied April 2026 --- ### Vagaro is a great place to start - Overall rating: 3/5 - Reviewer: Ty E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. #### Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. #### Reasons for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. #### Reasons for switching to Vagaro Needed a more comprehensive/robust system #### Vendor response Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! Replied April 2026 --- ### Vagaro should be the first step in your new successful journey. - Overall rating: 5/5 - Reviewer: Susan G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely incredible! As a first time business owner, Vagaro has been Indispensable for me. There are so many valuable reports to help keep your business on track. It is easy to navigate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is phenomenal!! I cannot stress this enough. The onboarding is professional and really helps a new customer navigate the site with ease. Although the site itself is super intuitive, there are some great tips, tricks and resources available in any one on one session you may need for your business. The online booking is a breeze. Even my clients in their advanced years have been able to book services seemlessly. And as far as client management is concerned, it’s easy to query information and statistics that help to grow your business. Scheduling and appointment management is a breeze! I love that using Vagaro on your phone is easier than in a tablet or traditional desktop computer. I don’t use the shift management options. #### Cons The inventory can be clunky. I wish there was a way to merge products if they have been duplicated. Also I’d like an easier way to subtract products. Sometimes the count is incorrect and when I go back to amend it it doesn’t have a toggle for mistaken count. #### Reasons for choosing Vagaro I liked the platform more than the mind body option. #### Vendor response Love hearing this! Amazing to know Vagaro has been so supportive for you as a first-time business owner and that onboarding, support, booking, and client management have all made things feel easier and more seamless for you. Great to hear the mobile experience and reporting tools are also helping you stay on top of your business. We hear your feedback on inventory management, especially merging duplicate products and adjusting counts more smoothly. That’s really helpful and we’ll share it with our team as we continue improving the inventory experience. Really appreciate you choosing Vagaro over Mindbody, and we’re glad it’s been an indispensable tool for your business! Replied April 2026 --- ### Best booking platform I’ve used - Overall rating: 4/5 - Reviewer: Yasmine L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Vagaro is very helpful for me and my business, the customer support is top tier. The Facebook page has very useful at times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Vagaro makes managing my business and the à la cart options that are available to add. #### Cons I wish I could sell classes and have the option to adjust deposits per service not as a whole. Example, my service deposit is 20% across all services, I’d like to be able to change it for different services. #### Reasons for switching to Vagaro Acuity did not offer client sms texts or reviews on the landing page at the time but now they do. I’ve thought about switching back because of the price but I do like the overall look of Vagaro. #### Vendor response Glad to hear Vagaro has been helpful for managing your business and that the à la carte options and support team have been a strong fit for you. Great to know the platform’s overall look and experience are working well for you too. We hear your feedback on class selling and the ability to set different deposit amounts per service instead of a global setting. That’s really helpful and we’ll share it with our team as we continue improving flexibility for different business types. Appreciate you choosing Vagaro and sharing your experience with us! Replied April 2026 --- ### The Best Choice for Solo Estis - Overall rating: 4/5 - Reviewer: Arne S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro has a fairly easy interface for clients and providers alike. There are so many features to help keep your business flowing and increase visibility. I particularly love how seamlessly my website integrates with my booking site. Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run into am issue. #### Cons The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add and it increases the pricing exponentially, not even including the processing fees. #### Reasons for switching to Vagaro I needed significantly more features to ensure my system worked without micromanaging #### Vendor response ad to hear the interface has been easy for both you and your clients, and that your website and booking integration has been working seamlessly. We’re also really happy to hear our support team has been there when you need help and that you’ve had strong experiences with them. We hear your feedback on pricing and how the à la carte structure can add up when you need multiple features plus processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate you choosing Vagaro to support a more fully featured, hands-off system for your business! Replied April 2026 --- ### Great features, could use more Customization options - Overall rating: 3/5 - Reviewer: Shawn H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. #### Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business #### Reasons for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me #### Reasons for switching to Vagaro The prior service did not offer enough customization for me --- ### Thanks Vagaro - Overall rating: 4/5 - Reviewer: Demaris C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. #### Cons I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. #### Reasons for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned #### Reasons for switching to Vagaro Recommendations from other professionals #### Vendor response Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! Replied April 2026 --- ### All in one - Overall rating: 5/5 - Reviewer: Desiree L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. #### Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. #### Reasons for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high #### Vendor response Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! Replied April 2026 --- ### Salon suit must have - Overall rating: 5/5 - Reviewer: Tasha M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. #### Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. #### Reasons for choosing Vagaro Easier to use and had other stylists recommend #### Vendor response Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! Replied April 2026 --- ### Love, love, love Vagaro! - Overall rating: 5/5 - Reviewer: Donna K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It has been positive and usually I can find answers in the programs help areas regarding any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to use and continues to add features that are extremely helpful in running my business. Scheduling is easy and having reminders sent to customers is so helpful. There are great tools to utilize such as forms that you can create and customize to fit the needs of your business. They have great customer support and follow-up. The value for your money is worth every dollar spent and you can upgrades, if you want. It leaves you to make key decisions on features if you want them. You are not forced into having features you won't utilize. I have been using Vagaro since 2016 and will continue to do so. You won't be sorry!!! #### Cons That you need to pay extra on top of regular charges to get your deposit sooner. I also wish the new website was easier to use. --- ### Great and Easy-to-Use Booking System for Small Businesses - Overall rating: 5/5 - Reviewer: Donielle B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a great experience using Vagaro for my business. It’s reliable, easy to use, and helps me stay organized with bookings, payments, and client management. Their customer service has also been very helpful whenever I’ve had questions or needed support. It’s been a solid system for running my day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how user friendly Vagaro is, especially for day to day use in my business. The layout is simple and easy to navigate which makes booking appointments, managing my schedule, and checking clients in very efficient. I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time. #### Cons One thing I wish Vagaro offered is the option to pass processing fees onto clients or at least have more flexibility with payment processing options. As a small business owner, those fees can add up quickly, so having that option would make a big difference. Other than that, the platform works well overall, but that feature would definitely improve it. #### Vendor response Love hearing this! So great that Vagaro’s user-friendly layout has helped streamline your day-to-day operations, keeping bookings, payments, and client management organized in one place. We also appreciate your feedback on payment processing flexibility—especially the ability to pass processing fees onto clients. That’s a thoughtful feature request, and we’ll be sure to share it with our team for review. Replied April 2026 --- ### Glad I found it - Overall rating: 5/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. #### Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. #### Reasons for switching to Vagaro Too difficult and no quick books integration #### Vendor response Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. Replied April 2026 --- ### Most client friendly software, needs updates for non-hairdressers - Overall rating: 3/5 - Reviewer: Gaby U. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been with them 5 years and have tested other software in hopes to change but what keeps me is how easy it is for clients to book and use the system. Otherwise I would’ve left long ago. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that it’s client friendly for the most part. Having the option to add photos to describe the services is a plus. Clients also like the waitlist option and how it instantly notifies them of openings. #### Cons The updates they’ve done are useless for most solo business owners. There’s not enough tailoring options for non-hairstylists to use for client appointments times. Sometimes the customer service reps are a bit snarky when you’re asking for help. The price is high and their processing fees are higher than most other booking softwares. What saves them is how easy it is for clients to book. #### Vendor response Glad to hear the platform has stayed client-friendly for you over the years and that features like photos, the waitlist, and instant opening notifications are helping fill your schedule. It’s also great to know client booking ease is what’s kept you with Vagaro for the past 5 years. We hear your feedback on updates feeling less tailored for solo providers, limited customization for appointment timing needs, customer service interactions, and pricing and processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate your honesty and your long-term use of Vagaro, and we’re glad it’s still supporting your booking experience even while there are areas you’d like improved. Replied April 2026 --- ### Vagaro covers the bulk of our needs - Overall rating: 4/5 - Reviewer: Lili C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. #### Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. #### Vendor response Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. Replied April 2026 --- ### Luxe Features meet Technical Glitches - Overall rating: 5/5 - Reviewer: Carissa E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. #### Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. #### Vendor response Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. Replied April 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/vagaro-profile/reviews/?page=2) --- Vagaro Reviews, Pros and Cons - 2026 Software Advice