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Robin vs ServiceChannel

Robin vs ServiceChannel

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Overall Rating
4.7 (64)
4.3 (94)
Ease-of-Use
4.7 / 5
4.2 / 5
Value for Money
4.3 / 5
4.2 / 5
Customer Support
4.7 / 5
4.4 / 5
Functionality
4.4 / 5
4.1 / 5
Last Review Written
February 10, 2025
February 11, 2025
Pros/Cons
  • Pros

  • Easy to integrate with the most popular calendaring platforms - Outlook, Google, etc. Now Robin is iterating and adding interesting space management features to compliment their desk booking module.
  • The ease of use when using Robin is the best part. We use it to book desks within our office due to the pandemic, and it has been a great asset.
  • I am pleased with the over 2+ years or more that we have been using the platform. It has caused significant improvement of reserving rooms/spaces with our offices.
  • Cons

  • If I forget to check in when I get to the room, it will cancel out my reservation.
  • I work at a smaller company and sometimes booking conferences room can be a pain.
  • We use Webex for our company meetings and there is no videoconferencing link for zoom.
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  • Pros

  • Great product for getting analytics. The company is very responsive and has a great customer support.
  • The Service Channel team is always trying to innovate the software by adding new functions or improving on existing, this is a big win to me as well.
  • Overall I am very happy with the system and software. The ease of use and the amount of data available is probably the best part of the system.
  • Cons

  • This is absolutely not intuitive at all. Requiring mandatory training of vendors without paying for their time is illegal.
  • Spoken to and exchanged e-mails with multiple reps over several months and finally decided to cut my losses, discontinue using the platform, and to never return.
  • I can navigate throughout most of the site, until I use "locations. At times, I receive the annoying "not authorized" notification.
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Pricing Range
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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4 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos