# New Relic Software Reviews, Demo & Pricing - 2026 > Review of New Relic Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/devops/new-relic-one-profile/ --- [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / New Relic Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/)[Alternatives](https://www.softwareadvice.com/devops/new-relic-one-profile/alternatives/) # New Relic Review From $10-$49 Free version Free trial 4 plans Wondering if New Relic is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview New Relic 4.5 [(197)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Pricing Pricing available upon request ### About New Relic New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. The solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum. Wondering if New Relic is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. ## New Relic User Interface ## Popular New Relic Alternatives Main Product New Relic 4.5 [(197)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 3.96Value for money - 4.20Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine Applications Manager](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/) 4.6 [(267)](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.69Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $395.00 per year Get Price Alternative Product [ManageEngine OpManager](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/) 4.6 [(315)](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.64Value for money - 4.56Customer support - 4.61Functionality Pricing Starting at $95.00 per year Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(357)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.49Value for money - 4.48Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(362)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [PRTG](https://www.softwareadvice.com/server-monitoring/prtg-network-monitor-profile/) 4.6 [(255)](https://www.softwareadvice.com/server-monitoring/prtg-network-monitor-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.34Value for money - 4.22Customer support - 4.47Functionality Pricing Starting at $179.00 per month Get Price ## New Relic Pros and Cons We analyzed 197 verified reviews for New Relic to find out what actual users really think. Select to learn more Comprehensive Monitoring Capabilities With New Relic, users can monitor their entire tech stack, from backend servers to frontend apps, in real time. The platform provides customizable dashboards, proactive alerts, and centralized tools for tracking performance, availability, and anomalies, making it easier to maintain system health and reliability. Real-Time Performance Optimization New Relic offers detailed, real-time insights into application and server performance, helping teams quickly identify bottlenecks and optimize processes. Its dashboards, KPIs, and profiling tools make it easy to track metrics, debug issues, and improve speed and reliability across web and mobile platforms. High And Complex Pricing Structure New Relic's pricing is frequently cited as expensive and difficult to predict, especially for small businesses and startups. Many features are locked behind costly paywalls, and the per-server or per-node model can quickly increase costs for distributed environments, making budgeting and adoption challenging. ## New Relic Pricing and Plans Starting price: $10.00 Free Trial Free Version Free $0.00 flat rate Plan includes: - 100 GB data ingest - Automatic logs obfuscation - Unlimited basic and core users - One free full platform user - Access to 30+ capabilities - Data retention Standard $10.00 Plan includes: - Limited to 5 Full Platform Users - Ticketed Support Availability - 2 Business Days Support Response SLA - SAML Single-Sign-On - $10/first user, $99/additional user (max of 5) - Data ingest - $0.35/GB beyond free 100 GB limit - Data Plus data ingest - $0.55/GB beyond free 100 GB Pro $49.00 Plan includes: - Unlimited full platform users - Commitment Options - 2 Hour Critical Initial Support Response SLA - Data Plus Eligibility - $349/user (for annual commitments) - $418/user (for monthly pay as you go) - Data Plus data ingest - $0.55/GB beyond free 100 GB limit - Data ingest - $0.35/GB beyond free 100 GB limit Enterprise Pricing available upon request Plan includes: - FedRAMP Moderate and HIPAA Eligibility with Data Plus - Priority Ticket Routing - 1 Hour Critical Initial Support Response SLA - Optional: Full consumption pricing with no user licenses Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## New Relic Features - Popular features found in Web Analytics Campaign Management Goal Setting/Tracking Heatmaps Keyword Tracking Pageview Tracking Referral Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Web Traffic Reporting - More features of New Relic Access Controls/Permissions Activity Dashboard Alerts/Escalation Alerts/Notifications Analytics Anomaly Detection API Application Management Application Security Audit Management Audit Trail Automated Testing Availability Testing Backlog Management Bandwidth Monitoring Baseline Manager Bug Tracking Collaboration Tools Compliance Management Configurable Workflow Continuous Deployment Continuous Integration Cost Management Credential Management Custom Development Customizable Dashboard Dashboard Database Monitoring Database Support Data Modeling Data Security Data Visualization Debugging Deployment Management Diagnostic Tools Drag & Drop Event Logs For Websites Graphical User Interface Incident Management Incident Reporting Integrated Development Environment IP Address Monitoring IT Incident Management IT Monitoring Lifecycle Management Log Analysis Log Collection Log Management Machine Learning @mentions Mobile App Mobile Development Monitoring Multi-Cloud Management Multi-Language Natural Language Processing Network Analysis Network Monitoring Performance Analysis Performance Management Performance Metrics Performance Monitoring Predictive Analytics Query Analysis Real-Time Monitoring Reporting/Analytics Reporting & Statistics Resource Management Root Cause Analysis Search/Filter Simple Network Management Protocol (SNMP) Software Development Source Control Task Management Third-Party Integrations Threshold Alerts Transaction Monitoring Troubleshooting Uptime Reporting User Management Visualization Vulnerability Management Web App Development Workflow Automation Workflow Management ## New Relic Integrations Jira Integration rated undefined from -1 review Pivotal Tracker Integration rated undefined from -1 review AlertOps Integration rated undefined from -1 review ManageEngine AlarmsOne Integration rated undefined from -1 review Amazon API Gateway Integration rated undefined from -1 review Amazon CloudFront Integration rated undefined from -1 review See all 103 integrations ## New Relic User Reviews Overall Rating 4.5 Ratings Breakdown 5 61% 4 31% 3 6% 2 1% 1 1% Secondary Ratings Ease of Use 4.2 Value for money 4.0 Customer support 4.2 Functionality 4.5 Arjun K. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed May 2023 Seamless APM Setup and Heroku Integration 5 I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache. Cons: let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive. Reasons for choosing New Relic New Relic won me over with its flexibility and simplicity, especially for a startup like mine. With a straightforward one-line Node install, I was up and running, monitoring my application's performance without breaking a sweat. It provided the right balance of power and ease of use, making it a perfect fit for my startup's needs. Read More VR Verified Reviewer Retail 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2024 Good Tooling 5 Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications Cons: \- Pricing and user Licence model, every year it's changing his pricing model and usage model - Frontend Monitoring Reasons for switching to New Relic we needed a more observablity tool then only with jmeter and Nimsoft Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed May 2019 Profile your app in production 5 Ratings Breakdown 5 Ease of use 4 Value for money Previously 5 5 Customer support 5 Functionality Pros: NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance. Cons: Too pricey for small teams and startups. Read More Daniel H. Verified reviewer Insurance 11-50 employees Used daily for less than 12 months Review source Reviewed January 2023 A Great Observability platform 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices. Cons: Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself. Reasons for choosing New Relic Other companies we work with also use New Relic and we found the customer service to be very helpful Read More LS Leon S. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed June 2021 Great tool for tracking the performance and health of our platform 5 I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application. Cons: When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need. Reasons for choosing New Relic New relic was cheaper and easier to implement. Read More Jonathan S. Verified reviewer Design Self-Employed Used daily for less than 6 months Review source Reviewed August 2019 New Relic Offers Simple-to-Set-Up Server Monitoring 5 New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk. Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard. Cons: Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though. Reasons for choosing New Relic New Relic is the most robust and powerful solution and it was incredibly easy to get up and running with. Read More rm rahul m. Verified reviewer Retail 1001-5000 employees Used daily for less than 2 years Reviewed July 2025 NewRelic - observability of the future 4 easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool Cons: Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. Read More CT Clara T. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 Tracking performance app for billing system. 5 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons: There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Read More Bishal D. Verified reviewer Computer Software 11-50 employees Used weekly for less than 6 months Review source Reviewed January 2025 Very good ovservation tool 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Functionality Pros: I like how its dashboard looks clean and easy to use. The monitoring tools are excellent. Cons: There is nothing I don't like about New Relic now. But initially, during setup, it was a bit complicated. Read More Rodrigo T. Verified reviewer Information Technology and Services 10000+ employees Used daily for less than 12 months Review source Reviewed October 2024 New Relic and Cybersecurity: A Powerful Combination 5 New Relic has been invaluable in bolstering our company's security posture. From early anomaly detection and threat identification to vulnerability management, it has enabled our security team to implement more effective preventive measures. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity. By combining performance monitoring with security analytics capabilities, New Relic empowers security teams to detect threats more quickly and effectively, reducing incident response times. Cons: I cannot find any negative aspects to point out. Read More Showing 1 - 10 of 197 Reviews [See All Reviews](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) ## New Relic Popular Comparisons [ManageEngine Applications Manager vs New Relic](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/vs/new-relic-one/)[ManageEngine OpManager vs New Relic](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/vs/new-relic-one/)[Site24x7 vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/site24x7/)[Datadog vs New Relic](https://www.softwareadvice.com/bi/datadog-profile/vs/new-relic-one/)[PRTG vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/prtg-network-monitor/)[N-central vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/solarwinds-n-central/)[Zabbix vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/zabbix/)[LogicMonitor vs New Relic](https://www.softwareadvice.com/network-monitoring/logicmonitor-profile/vs/new-relic-one/)[Dynatrace vs New Relic](https://www.softwareadvice.com/network-monitoring/dynatrace-profile/vs/new-relic-one/)[Google Cloud vs New Relic](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/vs/new-relic-one/) [Compare All Alternatives](https://www.softwareadvice.com/devops/new-relic-one-profile/alternatives/) ## Other Top Recommended Web Analytics Software [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) **4.7** (8099) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3800) Recently recommended **0** times [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) **4.6** (3409) Recently recommended **0** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3057) Recently recommended **0** times Stuck Between Options? 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