OpsGenie

RATING:

4.7

(140)

About OpsGenie

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices. Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responde...

OpsGenie Pricing

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Starting price: 

$11.00 per month

Free trial: 

Available

Free version: 

Available

Opsgenie Alerts
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OpsGenie Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for OpsGenie

1 - 5 of 138 Reviews

Anshuman

Retail, 10,001+ employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Very useful paging tool

User Profile

Juan Carlos

Verified reviewer

Internet, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Incident response and monitoring

Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

PROS

OpsGenie is very flexible, and relatively simple to setup. You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services. Their customer support is really helpful and will help you get set up quickly. They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

CONS

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.). A guided onboarding and a best practices document would be really helpful for first timers.

User Profile

Bharath

Verified reviewer

Computer Software

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

its a nice a tools which can be configured as per your requirement and needs

stay up to date with the infra issues

PROS

--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory

CONS

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Philippe

Information Technology and Services, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed June 2023

Great mobile app, website slow to use

OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features.

PROS

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

CONS

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

Reason for choosing OpsGenie

It was not my decision back then

User Profile

Adam

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

OpsGenie is more like an Ops Miracle Worker

Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.

PROS

The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

CONS

Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.