About Appcues

Create stunning in-app experiences in minutes without any help from your developers. Design beautiful, personalized experiences that feel native to your product with our no-code Builder. Deliver the right experience to the right user, at the right time with our powerful targeting engine. Measure product adoption and the impact of your experiences with our turnkey event visualizations and dashboards.


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99 Reviews of Appcues

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(83)

83

4 stars

(15)

15

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

December 2019

User Profile Picture

Jared from Kindful

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Help Your Customers Adopt Your Platform Quicker!

Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Pros

Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Cons

The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

Reasons for Switching to Appcues

I wish we had known about them before we signed up for Intercom. It does everything Intercom can and way more! We would've moved to Appcues much sooner.

December 2019

Anthony from WooRank

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2019

So glad I convinced the boss to pay for this

We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Pros

It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Cons

The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

Reasons for Choosing Appcues

More professional feel across the website and product. Tool appeared to be more 'robust'. The investment into relevant content also put my mind at ease that Appcues were genuinely trying to help businesses create better experiences for their users.

June 2021

Georgi from OBI+

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

June 2021

Appcues for user onboarding

Overall we are pretty happy with our experience using Appcues.

Pros

The ease of use of the campaign editor, allows our marketing team to create content when new features are released, the tools to track the success of the campaign and measure customer engagement.

Cons

We experienced a couple of technical setbacks with the product. Thankfully the support team helped us resolve them fast.

Reasons for Choosing Appcues

Satismeter was only offering NPS. Appcues saved us a bunch of time when it compares to developing the onboarding inhouse.

November 2020

Alan from GetAccept

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Great tool for building in-app tutorials

It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out!

Pros

I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

Cons

They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

Reasons for Choosing Appcues

We went from Pendo to Appcues to back to Pendo because as we grew as a company, we needed deeper analytics and insight into our users.

May 2019

Amanda from n2y

Verified Reviewer

Company Size: 51-200 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Appcues = Game Changer

We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Pros

Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Cons

I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

Reasons for Choosing Appcues

Their team took the time to understand our business, and provided excellent customer service from the moment we were engaged with them. Cost was also a highly weighted decision factor.