Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate.

Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.

Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!

It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out!

I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

The product is easy to use and you can create several tutorials in few hours.

They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers. Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal. We have quitted like many others.

Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement.

The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.

The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.

It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff.

I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless.

It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system.

We definitely need this for effective communication with our clients. When a new feature is released, this is the easiest way to show functionality and train our users on best practices. It definitely cuts out useless emails and gives people the information they need exactly where they need it. Overall a great UI and great support through Appcues.

I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier.

Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate.

We were able to improve first month retention by 20% using appcues. It's ability to quickly iterate various flows to improve our on-boarding and activation are a game changer and don't require additional designers/engineers on staff. Furthermore, we also use it for in app announcements and NPS.

Ease of set up, analytics, educational content, ability to quickly iterate and experiment

Chrome extension is sometimes buggy but it's gotten much better as of late. Additionally, there are no integrations out for email providers.

Overall fantastic.

Ease of use, very intuitive, but if I run into any issues the support is top notch and very responsive.

The document library can be difficult to find what I need at times, I usually like to find the answers myself.

AppCues is so easy to use! This tool has had a huge impact in our ability to improve and experiment with our app experience without waiting on dev teams.

Load time could be faster, but its qualities override this negative.

Thanks to appcues we were able to get a more direct and friendly communication with our online users.

I can't think of anything. Maybe the user interface is too busy, even though they changed their design recently.

Our products have complex onboardings and learning processes. Appcues helps us improve this problem and generate more engagement with our users. In addition to that, it allows us to make specific communications about updates, or relevant information in a simple way. We also measure the NPS through Appcues and this allows us to improve the quality of our experience and products.

It is very friendly to use. It has everything I need to create and resolve communications within our products. It also allows me to view metrics in a simple way and then export them. And the best thing is that they have the best customer service.

I honestly have not had any problems. And whenever I have needed something, customer support is present.

Appcues has come in hugely instrumental during our first and second quarter this year, both from a planning and execution standpoint. We became Appcues customers towards end of Feb, 2019 and by March we had launched our first big initiative with a team as lean as 2 and half people. Since then, we have been able to launch 2 additional initiatives. Both of which have created great awareness within our customer base. And we continue to monitor the impact and adoption. All this was also possible because of their great customer service that helped walk us through every step. Appcues has a simple intuitive builder interface that allows us to quickly create, launch and iterate on our initiatives. We can gather both high level and detailed insights that can help us interate and improvise. We are very happy with Appcues.

1) The Ease of building and launching 2) Can execute with a lean team 3) Has a great customer success and support team that you can rely on

I would like a more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome. Additionally, Appcues isn't optimized for localization and that is something we would love to have as we are in the global market space.

Lovely. I'm a fan!

How they reinvest into R & D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes.

They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom.

Appcues makes it extremely easy to engage with customers. The variety of message types they offer, along with capabilities like personalized content and message flows (where you string together multiple messages to create a guided tour of your product) make it the best way I've found to welcome new users, announce new products, and encourage adoption of existing features. Beyond the product itself, I've been very impressed with the customer experience. Support is quick to respond and the product folks I've spoken with are very receptive to feedback. They also are constantly releasing updates and new features.

Honestly I have to get fairly nit picky here as the overall product is very strong. Reporting could be stronger, but I've seen improvements over the past few months and I would expect that to continue. I'd also like to see improvements to their integration with other vendors. Right now they have strong capabilities at exporting data from Appcues to other platforms, but like another reviewer mentioned, if I could configure an integration to upload event data that's been tagged using other platforms (so that I don't have to double-tag things), then it would take Appcues to the next level.

It’s ease of use in getting customers on board, and data it provides back to us

Sometimes the plugin is clunky, would like to be able to generate more reports in app rather than exporting to csv

It has been great we have released walk through for customers to be guided through our site. We also launched a new feature and used a flow to provide information about the coming soon feature release.

Our customers have provided a lot of positive feedback using our walk through flows. Easy to building using the Appcues builder along with great setting options to target and segment when/who the flows go to.

Not many cons only a few small thing in the builder like no spell check, spaces in the text sometimes don't show on the published flow so we would have to edit the flow delete a space and add a space for it to show in the published flow. Not a big issue though.

If you are looking for a tool to help you improve your product experience, onboarding, feature adoption and activation metrics WITHOUT any dev efforts - AppCues is for you! Love it! It helped us increate activation, engagement and retention rates on our SaaS platform, while saving dev resources and giving us the agility to refine our flows at any point!

There are some things that require dev time (triggering events etc) that are needed in order to make the most out of the platform.

Amazing, the support we get is great, The rep is always there to offer us help when we need it.

So simple to use but it looks amazing and the customer service is 5*

Nothing.

It has been great, our rep is helpful and responsive, and our build times have been quick. [SENSITIVE CONTENT HIDDEN] is a great rep.

Product is fairly easy to use, and allowed us to launch in platform on-boarding among other things in our style painlessly.

Can be a bit buggy to use, and we have not seen as much traction on the onboarding flows as we would like, but that is not on appcues.

Overall it's been a positive experience and the company has been very responsive to any bugs or feature requests.

Appcues provides a simple solution to display messages to your users at the right time. It gives a variety of ways to gather insights and their new "flywheel" gives good education on product adoption.

Appcues helps with the majority of our flows but there are some challenges with customizing some flows to work correctly. There is also an issue between our platforms which prevents us from using the checklist feature.

My team uses Appcues to get feedback from customers But we are beginning to branch out and use it to guide them through onboarding. I've learned so much from their resources & have begun to align our customer groups with their product-led growth wheel.

Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes.

The only thing I don't like about Appcues is that my team doesn't use it as much as they should.

Onboarding customers Showing them how to user our software with quick content

1. Robust product tour designer has many customization options 2. Quickly create and manage user segments to ensure correct flow targeting 3. Organize flows and access data regarding how they are used by customers

1. No integration with MadCap Flare 2. Occasional interface problems results in lost work

We've had easy setups and fast deployments to our production environments. Customer support has been helpful.

Being able to maintain our workflows using the Chrome Browser extension

Setting it up in all of our environments. But we understand it is necessary for them to understand what app is being accessed.

Excellent product, easy to use

Easy to use and integrate with your platform

Have to create different flows for different languages