All FlowShare Reviews
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Huzairi
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
The best Step by step screen capture tool
Based on my experience, I highly endorse Flowshare as a reliable and user-friendly tool for documenting processes.
PROSAll you have to do is to start recording the screen, the rest is just magic, with all documentation and exportable in multiple format if you need to fine tune it. It ease the SOP creating process so I could focus on other things, once share to other colleague there is no excuse the can get it wrong on the first attempt
CONSMaybe you could have an auto upload futures to video repository such as YouTube and Vimeo, so we could just send them the link
Reasons for switching to FlowShare
FlowShare are way user friendly and 1 glance you will already know what to do.
Wolfram
Higher Education, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Guiding users through the user interface - step-by-step
As an ERP consultant and trainer for Microsoft Dynamics 365 Business Centrral / NAV I have to document the company specific procedures - this can be done with snipping tools and snagit and a lot of other software if you do not have flowshare at hand. But with flowshare I can easily edit the whole story in one user interface and publish it in different ways easily.
PROSWhen doing the job I don´t have to worry about forgetting any step - FlowShare will take care of that 100%. And while editint the full story and removing some obvious and simple steps i can simply remove the boring parts and reduce the story to the real content. this will keep attention of the reader high! And: publishing the story as pdf, word, ppt or HTML makes it easy for the user/reader to consume the content his preferred way of reading and learning! That´s really great!
CONSIt is not really a mistake or error of FlowShare itself - it is more or less a constraint in my job: quite often I work remotely via rdp for my customers. When recording my work with flowshare I then do not get a fully detailed description of my step. This full description is very helpful with locally installed software and I miss it on remote machines. But more and more customers accept an installation of flowshare on the remote machine - then the work is easy again!
Reasons for switching to FlowShare
Because with flowshare the capture and the edit of the story are much easier.
Vendor Response
Dear Wolfram, Thank you for sharing your FlowShare story! Our software is meant to be a simple and efficient alternative to manual documentation, so we are pleased to hear that this is the case for you. We are trying to make remote work with FlowShare as functional as possible, which is why you no longer need to have customers install FlowShare on their devices, it is enough if they simply copy the unpacked installation folder onto the desktop of the target device. Hopefully, this feature makes your work yet a bit easier! Sincerely, Team miraminds
Replied March 2021
Kim
Financial Services, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2022
FlowShare Documentation Software
FlowShare will meet my immediate needs for documenting process flow much more easily than other tools I have tried. It’s only shortcoming, if it is a shortcoming and not an actual design decision, has to do with it limited use of manually added markups which makes it less useful for documenting interfaces. After I've spent more time working with FlowShare on this first series of projects I will provide an update to this review.
PROSNot a lot of setup parameters, so easy to understand and get productive out of the gate. It is very easy to capture process flow. Editing the document is easily done. Generating the finished product is a snap to do. The output is very nicely done.
CONSFlowShare in some ways seems to be a little rough around the edges. For example the markup function could stand to be a little more refined. While there is a rectangular markup selection tool, it does not provide any ability that I can find to automatically create document references for each markup like exists in other products. The markup itself does not allow for the associated text to be repositioned away from the markup selection. The lack of flexibility in the markup function makes FlowShare a good tool for capturing process flow, but not the best tool to use to document an interface. Documentation for the product seems to be rather lacking. When reviewing documentation on their site, the version presented there does not appear to be the most recent. Additionally, while the text is English, the illustrations are not. Also, the illustrations are not very high resolution which makes them difficult to see.
Olde
Computer Software, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
A helpful tool for documenting and teaching new software interfaces
We develop new software interfaces, information architectures and software tools for customers. We use FlowShare on the one hand for the documentation of functionalities in the course of development and on the other hand for the software users on the customer's side when introducing new functions.
PROSEasy to use with a quick, effective result for introducing users to new software interface.
CONSWe wanted a little more individual design options for the visual output.
Reason for choosing FlowShare
Screencapture videos often lack a certain quality and the production itself did not fit well into our work flows
Reasons for switching to FlowShare
The creation of training material and documentation was too tedious and time-consuming, especially in the case of subsequent changes.
Vendor Response
Dear Olde, Thank you for leaving us your feedback! We are glad to hear that FlowShare supports you in introducing your customers to a new software interface. As for the design options: We are currently working on creating more diversity in designs. Hopefully, we can soon provide you with a creative update! Sincerely, Team miraminds
Replied March 2021
Philipp
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great Software
Solves the problems of documentation for each purpose. We are using it for new software-developments/processes and for initial training for new employees.
PROSMakes lifes easier. Safes a lot of time for "documentation". Just telling the colleagues to use this tool for documentation and that's it. No further investigation or explanation needed.
CONSOverview for licenses, Would be perfect to have an overview about used/activated licenses.
Vendor Response
Dear Philipp, Thank you for sharing your thoughts on FlowShare! Making documentation easier and a no-brainer is exactly what we are looking to achieve, so it is a great confirmation to hear about your experience. We will look into making overview of licenses easier for our Teams Licenses. One way to already solve this is the concurrent licensing. With this you should be able to use FlowShare without the restrictions of a regular license activation. Sincerely, Team miraminds
Replied March 2021
Christian
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Our software Falcon has many options and functions so we were in need of a simple way to onboard our
It works well and simply and everyone can use it, that is the main thing!
PROSOur software Falcon has many options and functions so we were in need of a simple way to onboard our customers and provide support. Videos took too long to make and we wanted something that we could use for our help desk as well. I discovered FlowShare last year, it was very easy for our team to adopt and start creating guides with FlowShare instantly, resulting in more time to focus on what’s really important - providing frictionless results for our clients. Anything more difficult than Flowshare would’ve been too much of a hassle, we needed something that we could implement in our busy workflow and with Flowshare we could create consistent how to guides in an instant. Everybody can do it, it’s just that simple.
CONSI would like to be able to embed videos in the presentations. We had to tweak the css template of the html export to adapt it to our design, would’ve been better if there were more html template options from the start.
Vendor Response
Dear Christian, Thank you for your feedback! Great to hear that FlowShare is helping you to enable your customers to get the most out of Falcon. We're looking to expand the template options for html output and happy to get your feedback on it. Sincerely, Team miraminds
Replied March 2021
Moritz
Consumer Goods, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Convenient and easy to use tool for step-by-step guides.
The probably easiest solution to kick start your process documentation.
PROSI am always amazed how such a simple program saves us so much time and stress in our daily work. When I introduced it the aim was for my colleagues to document their processes in our HR and ERP software, to build a foundation for our inhouse knowledge base. I was not so sure how they’d handle it, but the team is really relieved and now has more time to focus on more important tasks than creating manuals
CONSA few functions were still missing at the beginning - like including more drawings and descriptions directly into the image, I told the support about them first they helped us out with a workaround how we could achieve the desired result and a few months later the feature was included in the new version! The same happened with the arrow, sometimes the position wasn’t ideal, now you can turn it. I still would’ve preferred if you could not just rotate but move it around.
Vendor Response
Dear Moritz, Thank you for your feedback! Input from our customers is very valuable for us to improve FlowShare and your comments have been a great help. And we have exciting news for you: With the version 2.7. you are finally able to move the arrows and adjust the rectangle selection. We hope you'll enjoy the new feature! Sincerely, Team miraminds
Replied March 2021
Jascha
Utilities, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2020
Fast and easy to use support to create manuals for software!
- Flowshare supports us by creating very well documented handovers when staff changes. - The time savings for manual creation by using FlowShare is impressive while quality and standard layout is improved at the same time. - The compact and powerfull structure of FlowShare leads in a very fast ROI even with a very small no. of manuals to be created per year. - I'm convinced that alot of manuals are not available because it is annoying to create them - FlowShare might help to extensuate this problem
PROS- very easy to learn and use - independent software without need for bigger software enviroment - export manuals in several types of files incl. the further editing in word, power point a.s.o. - use of an own power point template for consistant coorperate identity layout is possible - full picture editing within the software with paint - very flexibel license models available
CONS- not possible to copy and paste individual steps within the software (yet - feedback was well accepted by miraminds and maybe there will be an improvement) - implementing an own power point template is tricky
Vendor Response
Dear Jascha, Thank you for your thorough feedback! Setting an incentive to document more software by making the process easy and fast is a major objective of our company, so it is nice to hear this from you. You are right, implementing one's own PowerPoint template can be tricky even with a step-by-step-guide, as the types of template vary very much from company to company. That's why we are offering our customers support to adjust their PowerPoint template to work seamlessly with FlowShare. Your feedback Sincerely, Team miraminds.
Replied March 2021
Christoph
Financial Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Intuitive and easy-to-use software for process manuals
At Streamline, we use FlowShare as our tool for generating process manuals in the Finance Department. Instead of handling snippets and manually copy and paste them into a document which needs to be formated several times, FlowShare comes with an intuitive approach by making screenshots as a basis for the final process document. I especially like the idea of adding text and headlines and mark things to the single screenshots. When done, you are able to automatically generate a final handy document in the pdf format incl. a table of content which we can use in our company to easily onboard new employees. The ease-of-use is very impressive, it does not take 5 minutes with the tour to begin with creating process descriptions with FlowShare.
CONSThe software fits perfectly to what we were looking for. Easily created process descriptions without the hassle of document formating. I am not missing any specific features.
Reason for choosing FlowShare
We chose FlowShare because of its simple and intuitive way to create manuals and its easy adoption. On top of that, we are very happy with the price-performance ratio.
Vendor Response
Dear Christoph, Every customer that saves time and unnecessary work with FlowShare is a success-story for our company. We are excited that our software makes your work easier! Sincerely, Team miraminds
Replied March 2021
Christian
Verified reviewer
Pharmaceuticals, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
A fine piece of software
FlowShare is a high quality and intuitive tool for everyone who has to prepare larger number of software instructions. The efficiency of creating such documents is significantly enhanced as well as the quality and usefulness of them.
PROSThe AI, which accurately captures how you navigate through an application is the key feature in my eyes. Next comes the reduction of redundant steps, which is more on the light end. So, I always had to remove some steps manually but never missed any important step, which is good. The bulk editing feature (cropping or blurring) across all similar screenshot in a flow is the third outstanding feature.
CONSThe formatting of instructions and headlines could some more flexibility and features. It would also be great to import content into a customer template. But maybe these are PRO functions, which I did not use.
Simone
Renewables & Environment, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
What a relief!
I was looking for a software that would allow me, as an IT administrator, to answer recurring questions quickly and easily. A tutorial is, of course, the most obvious thing to do. Several administrators recommended Flowshare to me. I tested several programs, and Flowshare was the only one that convinced me. With other tools you still have to write a lot or edit screenshots. With Flowshare, this is kept to a minimum and I'm glad I found it. However, I was a little put off by the price, since there is no for-profit company behind it. But when I calculated how much time is wasted per month and how much it costs - well ... Now I'm happy and not so hectic. So my overall experience is a very positive one!
PROSit is really straightforward to create a guide. I can now concentrate on my work and not on the laboriously created documentation.
CONSit is hard to find anything negative. However, I think the price is a bit too high. A monthly subscription for that amount is probably not suitable for non-profit organizations. I would prefer one-time purchase software, as the need is not the same every month.
Hauke
Management Consulting, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Decentralization of Know-How
Quick win for every company based on digital technology based processes, a must have tool for every company driving its digital transformation.
PROSTime-saving software documentation tool, unbeatable ease of work and usability, fast implementation, investments into implementation-consulting is not needed, enables every employee of a companies to bring their know-how-transfer to the next level, safeguards the investments into software solutions and accelerates reaching the return of software investments by increasing the efficiency of the use of software.
CONSThere are not any barriers or show-stoppers not to use this software documentation tool.
Vendor Response
Dear Hauke, Thank you for taking the time to share your thoughts on FlowShare! We're delighted to hear that our software is meeting its goals and helping our customers get the most out of their software experiences! Sincerely, Team miraminds
Replied March 2021
Oliver
Design, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Perfectly easy-to-use software
It is a perfect tool for a common problem: How to (quickly) come up with a user manual or a "how to" for any kind of softeware or computer problem - e.g. how to follow a Zoom-invitation or how to handle a user-specific CMS-system. I used in a lot of times and it helped me a lot.
PROSI could use FlowShare right from the minute it was installed on my computer because it is so intuitive.
CONSMaybe I would use one or two more design options - but on the other hand it is exactly this what makes so easy to use - that you cannot spend hours in fumbling on design options ;-)
Vendor Response
Dear Oliver, It is good to hear that you are enjoying FlowShare! We are currently working on more design options and hopefully we can provide you with an update soon! Sincerely, Team miraminds
Replied March 2021
Marcel
Financial Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
An easy way to create instructions
easy handling. documentation started and every click is included as a step in the documentation. Comfortable editing of the individual screen sections, highlights possible. Extensive output options in pdf, ppt, docx etc. very high time saving and professional looking output.
CONSno real weak points. The tool completely fulfils its purpose.
Vendor Response
Dear Marcel, Thank you for leaving us your feedback. We are satisfied that FlowShare is working well for you! Sincerely, Team miraminds
Replied March 2021
Attila
Automotive, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
FlowShare are the best
FlowShare ist eines der besten Tools um schnell, kommunikativ und einfach Arbeitsabläufe von Apps zu beschreiben. Wir nutzen Flowshare um unsere Anwendungen für unsere Kunden zu erklären. Weiter so!
PROSFlowShare ist eines der besten Tools um schnell, kommunikativ und einfach Arbeitsabläufe von Apps zu beschreiben. Wir nutzen Flowshare um unsere Anwendungen für unsere Kunden zu erklären. Weiter so!
CONSWir kennen keine Cons von dieser wunderbarsen Anwendung
Roland
Wholesale, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING: