About VisualSP

VisualSP’s mission is to support corporate employees in the moment of their need and when they are in the flow of their work, by providing contextual guidance and training layered on top of Microsoft 365 applications, like SharePoint, Microsoft Teams, Microsoft Viva, and other Enterprise Web Applications.

VisualSP delivers hundreds of regularly updated guided walkthroughs, tips, videos, and articles in your user’s own web environment. Employees are empowered with enhanced training facility which in turn speeds up onboarding and improves efficiency from within the digital workplace.

Enabling employees with contextual microlearning will equip your organization with a competitive edge. With VisualSP, learning is delivered when you need it and where you ...


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6 Reviews of VisualSP

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

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6

4 stars

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3 stars

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2 stars

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1 stars

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Showing 1 - 6 of 6 results

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August 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

VisualSP: Top-notch software and company

My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP!

Pros

VisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week. They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally. Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution. The value of this software and company is priceless. VisualSP has set the bar very, very high. Bravo!

Cons

Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway.

August 2021

Jim from SharePoint Pros

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

August 2021

Visual SP is an invaluable tool for helping users make the move to M365

Excellent. Support is exceptional. Product is easy to use and very intuitive. My one suggestion is that it can be frustrating for a client to be continually referred to a page in the help center when they have a question. **This is just a perception thing on their part- and not a correct perception**. But there does exist an entitled "If I wanted to that I would just go look it up myself". Which is what they SHOULD do! But the client wants you to hold their hand even though you have already written up a solution to their problem. I do not know the best way to handle this with clients other than to maybe make them aware up front that this is your support process: (1) If a writeup exists we will send it. (2) If that does not help we will get on the phone, etc.. This will help[ manage their expectations. One other suggestion is that clients still seem to get very confused about the Teams App for Desktop vs Web Teams. Maybe a blog post or FAQ on the site clarifying this. It is very obvious to tech folks but I see client not fully understand why there are essentially 2 product interfaces.

Pros

M365 can be overwhelming for end users who have not had formal training, and training is often underbudgeted with companies making the move to M365. What I like most about Visual SP is that it provides an immediate training and support mechanism that can be turned on immediately to help jumpstart the learning process. When end-users begin to understand the depth of support that is available to them with a single click they take on a more proactive attitude toward learning, which gains momentum. By combining this with custom content unique to the company, training becomes a critical component of the solution- not an afterthought. Visual SP supports and drives this acceptance.

Cons

There are idiosyncrasies on the functionality that are not clearly explained in the documentation. For example, the inability to link a help item directly to a page in SharePoint. The inability to customize the order and display of groups is quite confusing for clients who want their help to be displayed in a very specific way.

Reasons for Choosing VisualSP

When they asked me for a recommendation I immediately said Visual SP because of your track record and Asif's reputation. I work with a lot of vendors and my feeling is that with Visual SP I have no doubt the company is behind the product 100% and you will not leave the client hanging, which is not the same with many other vendors. It is a solid tool with a solid reputation and it delivers - so I feel comfortable it will not come back and bite me.

August 2021

Stacey from GVEA

Company Size: 201-500 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

A great tool for educating users

For the price, Visual SP has A LOT of good features. It is easy to get ahold of the customer service, and work through issues or learn how to better use the app.

Pros

It is a great tool for looping people into SharePoint. Whether they're power users or beginners, they can benefit from Visual SP. It also prevents me (the sole SharePoint Admin) from having to repeatedly answer the same question/comment.

Cons

It is a little bit clunky. It took some poking around to get the banners/announcements to appear where I needed them. A bit of it was probably user inexperience.

Reasons for Choosing VisualSP

I did renew VisualSP, because I like it.

July 2021

Anissa from City of Culver City

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Flexible, customizable, and extremely helpful.

My experience with VisualSP just keeps getting better and better. They really work on customer satisfaction and want your company to succeed with using its solution. They offer monthly customer roundtables where they show new updates, and get feedback from customers on what they would like to see improved or added to the product. They offer monthly webinars for users to learn more about various applications or user functions. Recently they added free monthly account reviews where they go over your VisualSP stats and work with you to reach your goals. The value for the money keeps adding up year after year.

Pros

VisualSP allows my users to get the contextual help they need at a simple click of a button. Being able to display help items based on the section of the application they are using simplifies the help process. I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs. This software is so customizable and flexible you can do pretty much anything you need with it.

Cons

Nothing so far. If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product. I have no complaints.

Reasons for Choosing VisualSP

The features and value of VisualSP was far greater than the other product. We would have been wasting money if we didn't make the switch. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch. The customer service with VisualSP has also been amazing. Not once did my previous product representatives reach out to me to see how I was doing with their product or keep me informed on product updates. VisualSP makes sure that I stay informed and they are always asking for input for their product. With VisualSP, I feel like a valued customer.

Reasons for Switching to VisualSP

The price for VisualSP was highly competitive but the flexibility within the VisualSP platform is what won us over. Our last platform was only for SharePoint where VisualSP is for all of Office365 and can also be used for any web-based application. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch.

September 2021

Pam from Atkins Nuclear Secured

Company Size: 201-500 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Dramatic reduction in questions, support, and training requests

Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective.

Pros

As a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results. You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution.

Cons

I don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful.

August 2021

Carl from NHS Midlands and Lancashire CSU

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Excellent communication and adoption product.

The service we have received from the VSP team has been second to none. From our initial conversations with [SENSITIVE CONTENT] through to calls with [SENSITIVE CONTENT] and hand off to [SENSITIVE CONTENT], the interactions have been well prepared, professional, supportine and very enjoyable.

Pros

Set up of the product is straight forward. The service we receive is excellent, the performance of the product is good, there are no noticible delays in SP pages loading when using the tool. We've started to use custom help files recently, this is an additional bonus to the core product and one which we didn't fully realise the value of until recently.

Cons

We experiencved a few issues when running the wizard deployment tool and had to resort to powershell instead, but that was not a major issue.