VisualSP
About VisualSP
VisualSP Pricing
Straightforward pricing based on the number of users and included features based on 4 tiers, Platinum, Enterprise, Standard, and Express. Express is available for smaller groups of users from 10-100 users. If you have users above 10,000, you can contact the company for an accurate pricing model. There are also certain add-on components that are priced based on the additional features users choose. There is also an option for a FREE VisualSP browser extension that allows you to experience the powerful VisualSP help system right in your browser. The extension features dozens of pre-configured training items for Microsoft 365 & Dynamics 365.
Starting price:
$6,574.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for VisualSP
1 - 5 of 21 Reviews
Jim
Verified reviewer
Computer Software, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Why I rate VisualSP so highly.
I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful. In all my dealings with the VisualSP staff I have experienced nothing but responsiveness, technical expertise, helpfulness, and a willingness to make each implementation successful. It is the quality of their people that makes all the difference.
PROSThe implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward. It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure. VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise. It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users.
CONSThe implementation of VisualSP can be tricky for those who have not done it before. Luckily their support team is fantastic.
Vendor Response
Hi Jim, we agree with you that, not only are M365 solutions very complex, but pretty much all technology is complex. That is where VisualSP really shines because you can use our application anywhere. VisualSP isn't restricted to the M365 stack, but rather can be used with any web-based application such as SalesForce, ServiceNow, and Workday (plus many, many others)!
Replied September 2022
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
VisualSP: Top-notch software and company
My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP!
PROSVisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week. They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally. Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution. The value of this software and company is priceless. VisualSP has set the bar very, very high. Bravo!
CONSEvery improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway.
Vendor Response
Thanks for the great review! The learning curve for VisualSP is very short compared to many of our competitors. We can have you up and creating your own custom help items after a quick tutorial, but provide functionality that enables you to get as fancy as you want.
Replied September 2022
Lilamaya
Financial Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
My Review
IN context help is a very helpful feature for end users.
CONSI have no specific concerns about this product. This work great with SharePoint.
Vendor Response
Hi Lilamaya, we're happy that you found in-context help to be very helpful for your end users. The ability to create in-context help is one way we differentiate ourselves from the out-of-the-box support that you will find with many software products.
Replied September 2022
Anissa
Government Administration, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Flexible, customizable, and extremely helpful.
My experience with VisualSP just keeps getting better and better. They really work on customer satisfaction and want your company to succeed with using its solution. They offer monthly customer roundtables where they show new updates, and get feedback from customers on what they would like to see improved or added to the product. They offer monthly webinars for users to learn more about various applications or user functions. Recently they added free monthly account reviews where they go over your VisualSP stats and work with you to reach your goals. The value for the money keeps adding up year after year.
PROSVisualSP allows my users to get the contextual help they need at a simple click of a button. Being able to display help items based on the section of the application they are using simplifies the help process. I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs. This software is so customizable and flexible you can do pretty much anything you need with it.
CONSNothing so far. If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product. I have no complaints.
Reason for choosing VisualSP
The features and value of VisualSP was far greater than the other product. We would have been wasting money if we didn't make the switch. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch. The customer service with VisualSP has also been amazing. Not once did my previous product representatives reach out to me to see how I was doing with their product or keep me informed on product updates. VisualSP makes sure that I stay informed and they are always asking for input for their product. With VisualSP, I feel like a valued customer.
Reasons for switching to VisualSP
The price for VisualSP was highly competitive but the flexibility within the VisualSP platform is what won us over. Our last platform was only for SharePoint where VisualSP is for all of Office365 and can also be used for any web-based application. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch.
Vendor Response
Hi Anissa, thank you for your detailed review! VisualSP began as a SharePoint tool but has evolved into our Ask Vic product that can be used across many different web-based applications. We always try to over-deliver with product features and customer support. Thank you for being one of our valued customers!
Replied September 2022
Pam
Oil & Energy, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Dramatic reduction in questions, support, and training requests
Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective.
PROSAs a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results. You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution.
CONSI don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful.
Vendor Response
Hi Pam, thanks for the detailed review! VisualSP really shines when utilized as part of a support process. You can cut down on interruptions by creating a help item with the answer to a frequently asked question. Then whenever that question comes up, give the user a link to the help item which will open up the appropriate web page and answers the question in-context.
Replied September 2022