All AxisTV Signage Suite Reviews
1-12 of 12 Reviews
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Wade
Higher Education, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Easiest Workflow for the End User and Enterprise Administrator
At a large University with over 50,000 students, Visix has been a turn key solution to be able to communicate quickly across our entire campus. We even utilize Visix at our outside campuses that can be 1.5 hours away by the click of the mouse. There are other options out there that seem very simple for cheaper, but from a management standpoint, Visix is hands down a great solution! It is all about the end user and they have told me the system is so easy to use.
PROSEase of use and Enterprise Management of all of our players is extremely simple from the Web Interface.
Vendor Response
Wade, What a great review! I know we've been in touch since this post, but we're finally getting some online savvy and wanted to reply here, as well. It's always great to hear how our product is being used by our clients, especially those with large deployments. I love the fact that you guys are really exploiting the centralized management feature, but still tailoring content for each location. It's so important to localize communications to engage viewers, and you guys are nailing it. Looking forward to our continued partnership. Sean Matthews, President and CEO, Visix
Replied December 2018
Alex
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Constantly approving and adapting to our needs!
Our goal was to implement a complete Digital Signage platform that connects the individual business buildings under a cohesive brand (through wayfinding) and to set the culture for the School of Business at College of Charleston. The Visix platform allows us to do just that. The Customer Support team and our Client Relationship Managers are always quick to get back to us if we ever have a concern about the platform and applications. Additionally, Visix is constantly approving and adapting, specifically, to our needs. As we all know, technology and its users are constantly in flux, so we need to be quick to adapt -- the Visix team and Digital Signage platform has done a great job with this!
PROSEasy to use once you know the system. Many applications that keep up with the times. Conference. Wayfinding Technology.
CONSGetting Admins excited to use it - we have 18 screens and still have an issue of not enough content and people on the platform. The new app that we use - Conference - has a couple of bugs.
Vendor Response
Alex, We reached out to you after your thoughtful review, but never thanked you publicly. Thank you! We love working with the College of Charleston, and believe you guys have really embraced the engagement possibilities of your digital signs since we reached out to you. If you ever need more help getting people excited about your digital signage, we're here to help. Just reach out to us anytime. Also, be sure to check out our resource library on our website. We have lots of free videos, articles and white papers with ideas for digital signage content and audience engagement that might inspire your team. Ellyce Kelly, Client Relationship Manager, Visix
Replied December 2018
Matthew
Higher Education, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
Decent Digital Signage software but there are probably better alternatives out there
It displays slide shows effectively around campus
PROSThey offer good technical support and the person who manages our account is very helpful. We've had their products at my workplace for over 10 years.
CONSIt is very expensive. A license to use the software for one digital signage player! Also the software is pretty clunky and not intuitive to use. I guess it is basically ok for displaying slide shows on TV screens. But if you want to do something more flashy with it: ie stream videos, social media, dynamic content, etc. it is a very difficult and complex to get it working.
Vendor Response
Matthew, Thanks for reviewing AxisTV a second time! I'm sorry we didn't reply here sooner. I especially appreciate your recognition of our terrific support team and your account manager. We believe we have great people driving our success, and it's nice to have customers acknowledge that. I understand you've run into some limitations in the software. We should talk about what version of AxisTV you're using, because later releases address some of the issues you're having. Our new platform, AxisTV Signage Suite, has even easier workflows with drag-n-drop widgets to place streams, social feeds, etc. into your layouts. And, we have some attractive pricing for migrating to the new platform - it's even free to some customers. I'm going to ask your account manager to reach out to you to talk about your specific concerns. We want to be sure you're getting the most from your Visix system, and look forward to working with you on this. Trey Hicks, Chief Sales Officer, Visix
Replied December 2018
Tom
Education Management, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed December 2018
Reliable with a learning curve
We use AxisTV to display content on screens in our academic buildings on a college campus. It is extremely reliable and updates almost instantly when new content is uploaded. However, it is a bit challenging to use the online interface. It is also very picky on the format of videos used in playlists, and can shut down an entire playlist if a video is not the right codec or format.
PROSAxisTV is very reliable to continue playing slides and more advanced content when you need it. It takes very little time for the system to update content to each screen and can effortlessly broadcast to hundreds of screens.
CONSIt's not the most user friendly interface. A few steps need to be taken to publish content, and some of the steps aren't exactly clear. We try to only have a few people publish to our screens because we would need to train others on how to use the interface. It also only handles a few types of advanced content like videos. Videos need to be of a certain codec and format before being displayed properly on screens. This makes it more difficult when working from a mac background.
Vendor Response
Tom, Thanks for reviewing our software. I'm glad that our technology is helping your campus communications. I'm sorry to hear you've had some challenges with the UI and formats. I believe you're using a previous version of AxisTV. You should know we have a brand new platform - AxisTV Signage Suite. The UI, content types and workflows are more intuitive, and it has a more robust feature set than our legacy product. It's also free of charge for clients with a support subscription. Even if you're not comfortable moving to the new product, I'm sure we can help address some of the issues you're having. We also have trainers standing by to help you fill in any knowledge gaps for your team. We'd like to learn more about your specific situation and give you the help you need. You can expect a call from your Visix account manager in the next couple of days to discuss your concerns and how we can address them. Thank you again for being a Visix customer.
Replied December 2018
Mark
Education Management, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Amazing Experience
When we chose Visix for our digital signage I already had an idea of what to expect. The service and training I received while going through the selection phase of which company to go with was amazing. Now that we have it up and running I couldn't be more pleased. The training, support and overall performance of the system has been the best experience I have had with any company. The only thing I wish was different is an easier solution to do social feeds and better weather and clock functions. Overall, I would highly recommend.
PROSI like the end user simplicity with the use of templates, etc. It makes it easy for someone who is not very technical to use it.
CONSI don't like how you have to get a social media module and weather module made for you. Other companies have drag and drop modules that are much easier to use.
Vendor Response
Mark, Your review rocks! Thanks so much for posting, and I'm sorry we didn't acknowledge this review earlier. I'm thrilled you find our products and our people to your liking. We work hard to meet customer expectations, and our stellar employees go above and beyond in their customer service. Thanks so much for recognizing them here. I understand your note about the social and weather modules in our older AxisTV software. Our new AxisTV Signage Suite platform has drag-n-drop widgets to easily insert social, weather, time/date, event schedules and more. We'd be happy to show you a quick demo to see if it's something you're interested in. Feel free to reach out to us at salesteam@visix.com. Ellyce Kelly, Client Relationship Manager, Visix
Replied December 2018
Sharon
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
Axis TV Signage Suite
Their support was very good, but their flexibility in licensing was not.
PROSI liked the ease of use of this product. Templates allow users to incorporate several different messages on one screen (event, time, date, ticker).
CONSWe could only get 3 or 4 licenses. The next option was 99 licenses and we didn't need that many. It was very expensive.
Reason for choosing AxisTV Signage Suite
It had good reviews.
Vendor Response
Sharon, Thanks for taking the time to review our software. I'm glad you found it easy to use and it sounds like you made the most of the features. I'm sorry about the licensing, however, we do offer a range of licensing options for 1, 5, 50 or unlimited users, so that may have been a misunderstanding. If you'd still like to add licenses, don't hesitate to contact us. Debbie DeWitt, Marketing Communications Manager, Visix
Replied November 2022
John
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Visix, nothing short of great!
Visix provides exceptional support for their product. Interaction with all of their staff from sales to support is always a great experience. The few times an issue may be found, even if the cause of another vendor from whom we access data for display, the team at Visix will go above and beyond to insure the issue is resolved. I really can't say enough good things about the team and their products.
PROSWhat more can I really say. Great software and superior service.
CONSNone
Vendor Response
John, Thank you for this marvelous review! We always appreciate kudos for our employees, and even though we didn't reply here, we did share your compliments with the team. We're always here to help, so don't hesitate to reach out to us if you need anything. Debbie DeWitt, Marketing Communications Manager, Visix
Replied December 2018
Matthew
Government Administration, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Axis TV Software
Good software for Digital Signage. They have very good support and customer service. The software can be a bit confusing to use at first, but you get the hang of it after awhile.
Vendor Response
Matthew, Thanks for the review! Sorry we didn't thank you earlier. Our employees are awesome, and our support and customer service folks appreciated the kudos. I understand that software can have a learning curve, and we're always here to help if you need more training or support. Feel free to reach out to us! Debbie DeWitt, Marketing Communications Manager, Visix
Replied December 2018
Anita
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
An integral part of the growth of The University of Alabama
Our campus use of this digital signage system has rapidly grown to almost 300 channel players throughout campus. AxisTV Enterprise Software is an integral part of our CAP Alert notification system. Besides using the signs for emergency notifications, we also use them for campus directories, sporting events, and event scheduling. The software continues to grow and evolve to meet our need.
Vendor Response
Thank you for your lovely review, Anita! Sorry we didn't express our gratitude when you posted. We're proud of our long relationship with the University of Alabama, and are super happy that AxisTV is part of your campus communications strategy. We look forward to hearing more feedback from you, so we can continue to evolve our solutions to meet the needs of UA and other higher education clients. Debbie DeWitt, Marketing Communications Manager, Visix
Replied December 2018
Nick
Logistics and Supply Chain, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Easy sign design and production
It’s very easy to go in and build and design a formal design for your business etc. and it is probably the best tool out there today for such use.
CONSSome things can be confusing and there’s no instructions if you get lost, it can take a while playing around with it to figure out what you’re doing
Vendor Response
Thanks for the feedback, Nick! If you still need help or instructions, we have live instructor-led training classes, an online LMS with lots of videos and downloadable guides, and our support team is always happy to help with user questions. Don't hestiate to reach out to us if you have questions. Debbie DeWitt, Marketing Communications Manager, Visix
Replied November 2022
Jonathan
Higher Education, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Expensive hardware, unfriendly software, and always breaking
Everyone at my company hated this software. It was expensive. The hardware was unstable. The software was not user friendly.
PROSNothing. Both admins and users hated using this software.
CONSThe players were unreliable and required constant updates, which involved a lot of manual labor. This is really bad for us across multiple regional campuses. We wasted weeks of time trying to maintain this software. The content management was horrendously difficult to use. I was an admin on this for 5 years and could never navigate the online menus enough to schedule content.
Vendor Response
Jonathan, I'm sorry that our product didn't work out for you. I hope you were able to take advantage of our training and support teams that are always on hand to help with technical or user questions. I wish you the best of luck in the future. Debbie DeWitt - Marketing Communications Manager, Visix
Replied November 2022
Andrew
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Visix Enterprise System
Nothing but good things to say, excellent product, very responsive to suggestions and support needs.
PROSEase of use, very flexible in its applications
CONSVery hardware dependent, needs to a virtual thin client appliance
Vendor Response
Andrew, We appreciate your review, and should have said so sooner. Thank you for taking the time to give us this terrific feedback. We have some new software features and hardware solutions that may be of interest to you. Feel free to reach out to us anytime. Trey Hicks, Chief Sales Officer, Visix
Replied December 2018