All Breeze Reviews
1-12 of 12 Reviews
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Nick
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Digital Signage Solution
I needed a way to show customers what our business offers along with our success stories. The Breeze Digital Signage does that. I also use their signage internally, to show updates and progress on our projects. This feedback loop increases visibility and transparency to my employees.
PROS10/10, seriously! Breeze really is a breeze to use. (Sorry, couldn't resist!) Setting up my digital signage players and using the editor, scheduling, and publishing was really easy. If I get stuck, their knowledge base has the answers I need. The videos are short and to the point. There was one time I had to contact tech support directly and they had my problem fixed in a matter of minutes. Creating my playlists is very simple. I can easily organize my content in Zones and schedule it in the timeline. They also have widgets that I can drag and drop right in.
CONSAny product can be better, but I haven't seen one that comes close to the the number of features Breeze supports. Also, you can see the software improving all the time.
Sabrina
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Fit for In Store Advertising
Overall, incredible product. We searched for a long time before landing with Breeze and it has been the perfect fit for our in store advertisements. We are able to switch them out on our own and update as often as we would like to keep everything fresh and current. Our sales rep [SENSITIVE CONTENT] was super easy to work with and very patient as we went through our decision process. [SENSITIVE CONTENT], our tech support, has been amazing. He helped us through any of the kinks with set up and made sure to follow up to make sure everything was running smoothly. His responses were almost always immediate. We have been utilizing the software for over 3 years and could not be more happy with the product they created.
PROSOnce you get settled in to learning all the features this software is easy to use. There are a lot of built in features that make it user friendly and the thing I love most about this is that I can access it through the browser on any computer at work or away.
CONSI would love to be able to create, load to a scheduled playlist and deploy to a device all in one screen instead of flipping back and forth.
Reason for choosing Breeze
Breeze's presentation was the best and they promised they could deliver exactly what we were looking for. Which they did! They are also local and we love supporting businesses in our area.
Vendor Response
Thank you very much for the nice words Sabrina. This is always our goal! About your question regarding a "single-screen" creation, and deployment...we might have a solution in the latest release. Call me (Wes) at 800-393-4966
Replied January 2022
Cameron
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed March 2022
Daily Use of Breeze
0.5/10, I would seriously advise against selecting Keywest/Breeze as your digital signage solution. The worst part isn't the software itself or the hardware you select to go with it. It's the lack of assistance Breeze offers. Their version of training is a bank of PowerPoints, yes PowerPoint presentations with about 15 slides per-topic. Hilariously enough the 2nd or 3rd slide of these PowerPoint is a sort of directory. At first this seems normal but as you try to navigate more specific tasks and find solutions in the manual it becomes this painful "Build Your Own Digital Signage" experience reminiscent of the 90's "Build Your Own Adventure Books". The manual will instruct you, "go to slide 9" for a specific piece of information, upon completion slide 9 will instruct you to "return to slide 5". Here's where they really get you, the cost of training and assistance. They offer nothing for self education aside from PowerPoints and text manuals that's aren't regularly updated, these manuals can be up to 5 years old and include no updated information. Essentially they force their clients to need additional resources then charge them for it.
PROSPublish on save is a useful feature. Saving a step from saving your changes and having the option for setting weather those changes are publish immediately or at a later time is convenient
CONS"Time Line" & "Zone", absolute mess to work with. Breeze fails to provide any real sufficient backend development and offers no real frontend options either. It's advertised as a drag and drop software, I assure you it is anything but.
Vendor Response
Good afternoon Cameron, I am sorry you have had a bad experience. Breeze is a subscription solution and that subscription covers everything (including selected hardware) We have lots of support materials (besides PPTXs, which a lot of people like). First, here is the link for our "Training Videos": https://helpdesk.keywesttechnology.com/portal/en/kb/articles/recorded-training And we have chat, email and 800-Tollfree support as well as a 24/7 HelpDesk! support ticket system. Yes, some materials are older, guilty as charged, and we're working on it (I will personally check on the "p9 to p5 Catch-22 item you mention). I am also curious what you mean by "backend and frontend development" as well as "drag and drop", which Breeze certainly is. I am unsure what you are referring to. Please feel free to call me anytime: Wes Dixon, VP, DIrector of Sales at (888) 393-4966 (mobile) or emails me at wesd@keywesttechnology.com. We remain, at your service.
Replied March 2022
Kenneth
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Breeze saves me time and money
The product is affordable, works well and the company provides top-notch customer support the few times I do need help.
PROSease of use and cloud-based access provides me with the ability to work from anywhere.
CONSNo issues with Keywest's Breeze. This software works well for us!
Reasons for switching to Breeze
older product phased out
Vendor Response
Hi Kenneth, Thank you for being a long term customer. Please let us know if you have questions...or... suggestions! - WesD, VP Sales
Replied September 2021
Paul
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Powerful, easy to use digital signage tool, and great customer support
With the Breeze software we could create and deploy special one-off displays for special events easily.
PROSThe Breeze software editor is easy to use to design layouts and deploy them to multiple displays. It makes content management easy.
CONSNo cons about the software. It has been straightforward and easy to use
Vendor Response
Thank you Paul, Please feel free to call anytime. Suggestions are ALWAYS welcome!
Replied October 2021
David
Design, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Breeze is a breeze
[SENSITIVE CONTENT] rocks
PROSCloud based and easy to use. Team is easy to work with.
CONSNothing that I can think of. Always places to improve but I constantly see that.
Vendor Response
Hi David, Thanks for the kudos! We shared your comments with the team. (We think we know who you mean! ;-) ) Call anytime! - WesD, VP Sales
Replied September 2021
Christopher
Education Management, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Breeze Signage Stable and Dependable
Overall we have been very pleased with the Breeze signage solution.
PROSThe software has been stable and has very low maintainance. Our users have required very little training on how to use it as it is fairly easy to use.
CONSThe SSO integration which is fairly new could use some improvements, especially in the area of usernames.
Reasons for switching to Breeze
The old system was clunky and each site had to maintain its hardware and content. This made sharing content across multiple sites very difficult.
Vendor Response
Thank you Christopher! We are working to improve Breeze all the time... Feel free to elaborate on your SSO ideas!!! - WesD, VP Sales
Replied September 2021
Kathy
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great informational product!
Great customer service, awesome product and it is used daily.
PROSVery informational, awesome storage, great format and user friendly.
CONSThere is not really any cons to the software on my part.
Vendor Response
Wow, thank you Kathy!
Replied September 2021
Dave
Broadcast Media, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Review from South Ga
Once setup, the operation is a breeze. This is important as I just turned 71 and not real computer savvy.
CONSLearning curve was somewhat steep. Different that Breeze’s predecessor.
Reasons for switching to Breeze
Dropping support of Media Pro.
Vendor Response
Thanks for the long term business Dave! I can identify with the "timeframe". Please call anytime we can help. - WesD, VP Sales
Replied September 2021
Dave
Broadcast Media, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Cable Tv
Now that I am into Breeze, I like it.
PROS[SENSITIVE CONTENT] assistance. He has been right on all of the time.
CONSThe learning curve is very hard to understand
Reasons for switching to Breeze
You allquit offetring MZP.
Vendor Response
Thanks Dave! The switch from MZP was a big one, but we are pleased you like it... Call anytime! - WesD, VP Sales
Replied September 2021
Douglas
Newspapers, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2021
Breeze Live
Getting started was challenging, even with the instructional videos. But once you comprehend how the system works, you forget about the experience you had learning how. Today I teach others in my company how the Breeze works and they all say "that's easy." It just took a little time and patience to get there. The best part about Breeze is the technical support. They are there to help and explain. There was never a hesitation to help me get passed roadblocks.
PROSThe best feature of the Breeze are the easy uploads. Once your system is up and running, and you comprehend each step, it is a piece of cake to add slides, delete slides and update slides. Plus, you no longer have to be at your own desk, at your own office, to make updates. You can be home on the couch and add a new slide. The scheduling format allows you to pick exact days, hours and minutes for special programming.
CONSIn order to go live, it is an inconvenience to have to go through YouTube. Going live is a treat and valuable resource for my media, but Breeze needs some help from YouTube to make it possible. Storage is also a challenge. Not all videos can be uploaded to the Breeze. Size and quality have to be considered.
Reason for choosing Breeze
Already familiar with Keywest Technology and technical staff. Switching from an older product gave me a head start in learning the new equipment.
Reasons for switching to Breeze
Wanted to go live and eliminate the need for software.
Vendor Response
Thank you Douglas, We are always working to make the start-up experience easier. Please share with us how you do this with your new colleagues! Thank you, Wes Dixon, VP Sales
Replied September 2021
Lisa
Government Administration, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Breeze 1st review
I was thrown this job because of Covid-19 and I am going to continue using it for good.
PROSIt is very easy to upload the new image that I want to show.
CONSThere are a lot of features I really need to learn it can do so much.
Reasons for switching to Breeze
not sure, I was given this job when Covid-19 hit the world and the IT group downloaded it and I have been working on it since,.
Vendor Response
Thank you Lisa! We appreciate your 'ease-of-use' comment! We can help if you need more training. We have basic training videos online or LIVE, exclusive sessions for the advanced features. Call anytime. -WesD, VP Sales
Replied September 2021