All Carousel Reviews
1-25 of 32 Reviews
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Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great tool for managing digital media displays
I feel like we barely scratch the surface of what Carousel can do, but we get some big benefits--we are able to stream live video from our auditorium to viewers in other areas, we have easily adaptable lunch menu options and daily announcements, and we display a variety of content for special occasions. All of our players have highly customized content for the areas where they are used.
CONSThe UI is a bit clunky at first. If I use the product regularly, I am able to become more efficient with it.
Vendor Response
As part of the Customer Success team, I would like to thank you for taking the time to review Carousel. If you would like to schedule a meeting to discuss your school's digital signage strategy, please email csm@carouselsignage.com. Once our team has an understanding of your strategy, we could provide some helpful tips and/or recommendations that could help you utilize the built-in features. Please reference this review when you reach out to us. Thanks again!
Replied December 2021
Mark
Primary/Secondary Education, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2021
Carousel High School Implementation
We are generally pleased with our Carousel experience to this point. If there is one complaint, it would be that our initial support in on-boarding has been disappointing. I have no idea why there is a 60-day cap on access to learning academy resources. It seems like you would want customers to get the most possible out of the system to increase their ROI. Having the 60-days begin right as you enter your contract means a good number of those day are likely wasted anyway. We didn't even get the custom channel released to us until about day 15 of that period. Also, it has been almost impossible to talk with someone in person when we have requested it. In one instance, I exchanged a dozen emails with someone after initially and repeatedly asking early if we could talk to someone in person. It took far more time to email communications to try and resolve the issue than it would have to just talk with someone briefly. I have plenty of experience in this area to know that some companies simply cannot provide phone support as a practice, but for the annual cost of the system this should be a support service.
PROSThe software is easy to deploy and generally easy to administrate for someone who is familiar with other similar school technology system. I was also easy to additional content contributors and the training for them can be made quite minimal. I think the Carousel is priced about right for the features and capabilities it offers.
CONSUse of AppleTV creates some frustrating limitation, which are mostly in part to the limitations or restrictions of the AppleTV (e.g. not including a web browser, YouTube videos don't work). The diversity or general lacking when it comes to dynamic content choices is disappointing. It would be nice if there were more widgets/apps that you could utilize and configure (e.g. a single weather display option).
Reason for choosing Carousel
It's integration with AppleTVs and JAMF deployment/management.
Michelle
Education Management, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Great product but very pricy!
This product is good to work with, once you get some hands-on experience. However our problem is the cost. It is way too expensive to use in a school district for providing signage in all classrooms plus common areas. It has become where we cannot justify the cost. We are actively looking for another solution for the next school year.
PROSIntegrated easily with Apple TV. No additional software needed to create content and pushes out quickly!
CONSCannot live stream from YouTube with out purchasing another 3rd party product & the cost!
Reasons for switching to Carousel
Hardware was out of date and wanted a product that worked with existing Apple TVs.
Vendor Response
Dear Michelle, Thank you for your review. We're sorry to hear Carousel doesn't fit your budget. We hate to lose you as a customer. The good news is that YouTube bulletins no longer need 3rd party software to work, as there is now a dedicated dynamic bulletin to pull in that type of content. Let us know if there is anything we can do to help bring more value to your visual communication strategy in your school.
Replied March 2021
Derek
Primary/Secondary Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
BTPS Review
Really easy web based management keeps things simple. I don't need any special on the users end to have them edit channels.
PROSEase of use. It is very easy to take a photo or video and get it uploaded and running on the system.
CONSI wish it would integrate with the web better. Display webpages better, youtube support.
Reason for choosing Carousel
One time fee. New installs purchase player/tv/license and are set. No monthly or annual cost.
Stephen
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Carousel Digital Signage
The experience so far has been overall positive. They have been responsive with questions or problems in regards to billing or working with their product. It has allowed us to put some important information front and center in some of our remodeled school spaces. The students can see at a glance what is happening in school as they go through passing periods.
PROSWe went with the Carousel Cloud option and have been happy so far. We use Jamf to manage a fleet of 1:1 iPads in K-12 education so we already had Apple TVs and the management for them. Setting up an Apple TV for Carousel was very simple and they have documentation on how to get everything setup as well. We also recently purchased a CAP system that integrates into Carousel. Which will allow us to send messages in the event of emergencies to all of our TVs running signage. The Carousel system is also being updated with new features once a month. Having the ability to use multiple players is also great, chrome books, Apple TVs, Brightsign.
CONSThe only downside we have had to the software so far is teaching users how to manage the signage. There are so many customizations and setting up zones that we find we end up having to setup everything and give them a specific section to edit. Most of our users do not want to take the time to learn all the design aspects and creating zones, schedules, etc.
Reason for choosing Carousel
The customization with Carousel was more robust than with KitKast. The price for players was also cheaper.
Shiva
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Digital Signage
We display weekly and daily events and news of the campus.
PROSIt is easy to deploy and very easy to use even for inexperienced users. Very effective tool to advertise and be seen by target clients.
CONSThe variety of options you have to display your content is the best. It satisfies every company's needs.
Reason for choosing Carousel
Price, and more user-friendly interface.
mark
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Professional Digital Signage with unlimited potential and excellent tech support
First Class Digital Signage with excellent reliability and support. Easy to deploy and configure. Users can have full control, limited control, or anywhere in between.
PROSCarousel Software has all the features we wanted in Digital Signage. The ability to deploy content to hundreds of displays at once is great. The approval feature that allows other users to create slides that are not live until approved by an admin is invaluable. The limitless number of templates and widgets keeps our content fresh and innovative. We can create content now and have it scheduled to play in the future. Can't say enough about how well this platform works in the corporate environment.
CONSOnly minor issue that I would like see addressed is the addition of better tutorials. It would be nice if I could hover over a tool or feature and get a video box that describes that feature. Would also be great if Carousel University was available to all for free.
Corey
Higher Education, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent Platform
I cannot say enough good things about our move to Carousel Cloud. It works better, faster, and more stable with our BrightSign's than it ever did on premise.
PROSFast, stable, and Cloud hosted. No longer have to worry about server hosting, application upgrades, or database management. Features now come automatically, without requiring maintenance windows.
CONSI think that if you would rename Bulletins to Assets, it would make more sense, especially to our Marketing folks who develop the content for our screens.
Reason for choosing Carousel
Cloud-based and integrates well with BrightSign
Vendor Response
Thank you, Corey, for taking the time to review our product and also offer some feedback on the interface. Much appreciated!
Replied December 2021
Jon
Education Management, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2021
Great for our needs
When Covid started we needed something quickly that was easily implemented and able to be managed remotely. Since Carousel had pre built templets for Covid along with there cloud based service we were able to have this running in just a few days.
PROSIt is cloud based and had pre built templets for Covid.
CONSThe setup of playlist and the building of temples and the setup takes a little getting used to. With having to pay more for training it makes it a little more difficult on users.
Reason for choosing Carousel
We were able to get it deployed faster.
Chad
Education Management, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Carousel Stood Out for Us
We compared over 8 other software solutions for digital signage. Our checklist included a generous amount of creative and enterprise level capabilities. Most competitors we drove were either very good for creative purposes but not the enterprise needs, or vice versa. When we reviewed Carousel, we discovered the ideal mix of elements that we were seeking. They offered a generous proof of concept (POC) and stuck by us as we initiated our purchase during the Covid19 pandemic. The feedback from our users has been excellent. Our network deployment has been hassle free. The pre-sales and post-sales support from Carousel has been wonderful.
PROSCreative capabilities, ease of use, cloud based solution, contracted design services available, self-paced training portals. Enterprise capabilities including SSO, customized user roles, and CAP. A generous number of virtual and hardware player solutions that have continued to increase during our short time on the platform. Scalable solution.
CONSCarousel signage has not presented any current drawbacks for our operation at this time.
Reason for choosing Carousel
Reasons listed above. Primarily an excellent mix of creative and enterprise capabilities.
Reasons for switching to Carousel
Need to standardize campus signage on a centralized, enterprise grade digital signage solution.
Kevin
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2021
Great signage product, exactly what we needed
We purchased this service in a pinch to quickly implement a signage solution throughout our school district and we've been happy with that choice. From a tech standpoint, we really haven't had to do anything since we got the system up and running other than create new users. It works everyday.
PROSThe biggest plus is its integration with Jamf Management that allows us to deploy and maintain using our existing Apple TVs. It is also very easy to create new bulletins that we can scope to different buildings as needed.
CONSThe startup learning curve was a little challenging but once we got the hang of it we were able to easily train new users to create and manage content.
Terence
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2021
Easy implementation of digital signage
Our overall experience has been fantastic. Carousel has allowed us to quickly establish our digital signage on campus in a meaningful way. The features and ease of use once you've learned the system allow us to easily update content which keeps people interested in viewing content displayed on our digital signage.
PROSThe ease of implementation and the compatibility with our existing infrastructure, namely Apple TV.
CONSThe learning curve to fully utilizing it's features. It differs from other similar software we've tried. If Carousel had been the first solution we tried it would have been much easier.
Reasons for switching to Carousel
Features and total cost for our site.
Katy
Education Management, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great for School Districts
In general, it has been a great experience. The training was well done and informative. The design staff was super helpful in getting our initial channels set up as well.
PROSMy district loves that you can customize for screens in different areas (reaching students, parents, or staff). It has given us a great way to communicate our district and campus 'good news' and information. I especially like that we can have a consistent brand, but still have individuality shown on each campus. It is easy to bring new devices online and get them up and running quickly.
CONSThere are some features like RSS feeds that are still giving us issues. I wish the training videos were available for longer.
Reason for choosing Carousel
We are using Apple TVs to implement our signage, and JAMF Pro as our device management system. Consistently, we were told that Carousel was the clear choice to go with, and they have integrated seamlessly.
Vendor Response
Thank you for the great review! We are glad you are loving your signage. You can reach out to our training department at any time with questions or training extensions if needed. They are always there to help!
Replied April 2021
George
Research, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Digital signage management made easy
Carousel is one of the most comprehensive digital signage solution that helps us in a quite efficient way.
CONSCarousel's publishing and content management features could be developed in a more advance way.
David
Marketing and Advertising, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
great option for on-prem needs
fairly straightforward service and support, stable product with many handy features. could be more user friendly.
PROSwe appreciate the browser-based nature of the product, in addition to the overall stability. using brighsign players, we can deploy and largely forget about the players.
CONSchannel setup is clunky and therefore discourages more creative use or frequent updating. lack of deep player controls is frustrating if you must make global changes. the channel preview needs to be updated to include video. speaking of video, our biggest peeve is the lack of seamless video looping. there is always a moment of black on-screen between loops. this prevents us from using the product more widely.
Reason for choosing Carousel
Carousel was browser-based and BSN cloud was not preferred for licensing reasons.
Dean
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Carousel is amazing!
Could. Not. Be. Better. That simple. We love it!
PROSThis product is AMAZING! First, the implementation and deployment was as easy as it could be. We used AppleTVs as our media player and because we use JAMF as our MDM, it is so simple to deploy a new player. Next, with the help of Carousel's implementation team, we got a set of templates rolling in just a few days and had our first full implementation deployed and displaying in less than a week. The simplicity and robustness of the back end is phenomenal. We couldn't be happier.
CONSWe love the ability to easily mix channels on a given player (from single zone to multi-zone), but that is a minor inconvenience.
Richard
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Signage for hospitality
Purchase, setup and ongoing support has been really great.
PROSThe primary reason I invested in this product is the implementation via AppleTV and the integration with JAMF. This made deployment and ongoing management inexpensive and simple.
CONSI would like to be able to clear or set all days in the scheduling in one go but that is a pretty minor issue.
Reasons for switching to Carousel
Simplicity of interface and low cost of AppleTV as an end unit.
Robert
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Information Tool
Overall carousel is a great product that delivers crucial information easily and professionally.
PROSCarousel has assisted greatly in the ability to convey information in an organized and easy way to hundreds of people on a daily basis. Use is easy, the product is well developed, and its effectiveness is very apparent.
CONSDifficulty getting movie clips inserted into carousel.
Dave
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING: